CDX and Exchange Network Satisfaction Surveys

CDX Help Desk 09 08
Satisfaction
OMB: 2090-0019; Expires: 8/31/2009
Thank you for calling or emailing the Central Data Exchange (CDX) Help Desk. The CDX Help Desk
Customer Satisfaction survey has 8 questions and should take approximately 3 minutes of your time. The
“*” denotes a question that must be completed in order to submit.

* 1. How satisfied are you with the customer service you received today from
the Help Desk?
Very
Dissatisfied
Satisfaction

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Dissatisfied

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Somewhat

Somewhat

Dissatisfied

Satisfied

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n

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Satisfied

Very Satisfied

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n

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* 2. Was the problem you experienced related to CDX?
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Yes

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No

If not, what was the problem?

* 3. Was your problem resolved to your satisfaction?
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Yes, completely resolved.

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No, follow-up action is planned to resolve.

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No, this is an ongoing problem.

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No, not resolved at all.

4. Please use this space to expand upon your answer to question 3.

* 5. In an effort to continuously improve CDX operations, can you please
share what led you to call or email the CDX Help Desk today?

* 6. In order to better understand the problem you experienced, can you
please share which report (data flow) you encountered problems with?

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CDX Help Desk 09 08
7. Do you have any additional comments you would like to share?

8. May we contact you to better understand your comments?
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No.

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Yes. (please provide email address below)

If you have any questions about this survey, please email [email protected].
EPA ICR#1711.05; OMB 2090-0019; Expires 8/21/2009
Burden Statement: Public reporting burden for this collection of information is estimated to average 3 minutes per
response, including the time for reviewing instructions, gathering information, and completing and reviewing the
collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided
burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques
to the United States Environmental Protection Agency, Office of Information Collection, Office of Environmental
Information (Mail Code 2823T), 1200 Pennsylvania Avenue, N. W., Washington, DC 20460-0001.

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