CDX and Exchange Network Satisfaction Surveys

EN Cust Sat 09 08
Organizational Information
OMB: 2090-0019; Expires: 8/31/2009
Thank you for taking the Exchange Network Satisfaction survey. The survey has 21 questions and will
take approximately 15 minutes to complete. You may exit the survey and return to complete it at any
time.

* 1. Please enter your organization name.
* 2. Please enter your State.
State:

3. Please identify any data flows you have direct experience with or
knowledge of.
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AQS

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NEI

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Beaches

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DMR & e-DMR

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PCS-ICIS

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SDWIS

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RCRAInfo

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FRS

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SRS

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TRI

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STORET

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WQX

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TRI Outbound

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FRS Outbound

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RCRAInfo Outbound

4. Please enter any data flow(s) not listed above that you have direct
experience with or knowledge of.

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EN Cust Sat 09 08
Satisfaction with Current Services

* 5. How satisfied are you with the overall Exchange Network experience?
Very
Dissatisfied
Satisfaction Level

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Dissatisfied

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Somewhat

Somewhat

Dissatisfied

Satisfied

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Satisfied

Very Satisfied

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6. What about the Exchange Network has satisfied or dissatisfied you?

* 7. Are you an Exchange Network Node Administrator or Node Manager?
(e.g. responsible for technical node management)
If you are, you will be directed to a set of questions about Exchange
Network features and services. If not, you will be directed to the next set of
questions.
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Yes

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No

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EN Cust Sat 09 08
Satisfaction with Features and Services

* 8. Please answer the following questions if you are an Exchange Network
Node Administrator or Node Manager.
How satisfied are you with the following Exchange Network features and
services? Please rate:
Very
Dissatisfied

Dissatisfied

Somewhat

Somewhat

Dissatisfied

Satisfied

Satisfied

Very

N/A

Satisfied

Help Desk Availability

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CDX Server Availability

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Registration for Data

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Testing Tools Availability

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Data Validation Tools

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Guidance Documents

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Security Services

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Confirmation Services

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Messaging Services

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Flows

* 9. Considering all of the services listed in the above question, overall, how
satisfied are you with all of the Exchange Network services?
Very
Dissatisfied
Satisfaction Level

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Dissatisfied

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Somewhat

Somewhat

Dissatisfied

Satisfied

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Satisfied

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Very

N/A

Satisfied

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10. What features and services can the Exchange Network enhance or
include to improve your satisfaction?

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EN Cust Sat 09 08
Satisfaction with Governance

* 11. Please indicate whether you Agree or Disagree with the following
statements about Exchange Network:
Strongly
Disagree
I am satisfied with the
communications I

Disagree

Disagree

Agree

Somewhat

Somewhat

Agree

Strongly Agree

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receive about the
Exchange Network.
I am satisfied with the
timeliness in which
Exchange Network
issues are resolved.
I am satisfied with the
communication
mechanisms available
to me to raise issues.
I am satisfied with the
leadership and
direction of the
Exchange Network.

12. Please use this space to expand upon your answers to question 11.

13. What can the Exchange Network governance enhance or offer to
improve your satisfaction?

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EN Cust Sat 09 08
Satisfaction with Data Exchanges
The following section of questions is about satisfying you or your agency’s need for new or existing data
exchanges offered by the Exchange Network.

14. Overall, how satisfied are you with the data exchange opportunities
offered by the Exchange Network to you and your agency?
Very
Dissatisfied
Data Exchange
Opportunities

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Dissatisfied

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Somewhat

Somewhat

Dissatisfied

Satisfied

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Satisfied

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Very
Satisfied

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N/A

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15. Please rank your level of satisfaction with the work effort for these data
exchanges for CALENDAR YEAR 2009 from very dissatisfied to very
satisfied. If you did not use the data exchange during this period, please
indicate it is Not Applicable.
Somewhat

Somewhat

Dissatisfied

Very
Dissatisfied

Dissatisfied

Satisfied

Satisfied

(Very

(Intensive

(Somewhat

(Somewhat

(Light Work

Intensive

Work Effort)

Effort)

Work Effort)

Intensive

Light Work

Work Effort)

Effort)

Very
Satisfied

Not

(Very Light

Applicable

Work Effort)

AQS

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NEI

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Beaches

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DMR & e-DMR

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PCS-ICIS

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SDWIS

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RCRAInfo

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FRS

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SRS

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TRI

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STORET

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WQX

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TRI Outbound

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FRS Outbound

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RCRAInfo Outbound

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Additional

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EN Cust Sat 09 08
16. To improve your satisfaction with Exchange Network data exchange
opportunities, what additional data exchanges, reports, state-to-state
exchanges, or totally new uses of the Exchange Network would you like to
see offered?

* 17. Are you satisfied with your node or data exchange's operation? If not,
please elaborate on any errors or problems that have caused your
dissatisfaction.
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Satisfied.

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Not Satisfied. (Please describe errors/problems below)

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EN Cust Sat 09 08
Satisfaction with Impact on Decision Making
Please click Done at the bottom of the page when you are finished answering questions.
The following section of questions is about the level of satisfaction your agency has with the Exchange
Network’s impact on environmental decision making.

18. Overall, how satisfied is your agency with it's ability to make
environmental decisions based on data from the Exchange Network.
Very
Dissatisfied
Satisfaction with Impact
on Decision Making

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Dissatisfied

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Somewhat

Somewhat

Dissatisfied

Satisfied

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Satisfied

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Very
Satisfied

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N/A

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* 19. To determine how the Exchange Network can improve our services to
better meet your agency’s decision making needs, please rate your level of
satisfaction with the following intended outcomes of the Exchange Network:
Strongly
Disagree
Data is more accessible
to my agency for

Disagree

Disagree

Agree

Somewhat

Somewhat

Agree

Strongly
Agree

N/A

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decision making.
My agency is able to
provide more data to
other departments for
decision making.
My agency is able to
incorporate data into
analytical tools for
decision making.
My agency has more
access to timely data for
decision making.
The Network served as a
tool for filling an
existing data gap.

20. Please provide specific examples of the positive or negative impacts the
Exchange Network has had on your agency's environmental decision
making that have contributed to your satisfaction or dissatisfaction level.

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EN Cust Sat 09 08
21. For follow-up purposes on Exchange Network data exchange
opportunities and decision making capabilities we can offer in the future,
may we contact you? If yes, please provide contact information below.
(Your contact information will be kept separate from your survey responses
to protect anonymity.)
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No. Please do not contact me.

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Yes. Please list email address.

Thank you for taking the Exchange Network Satisfaction Survey. If you have questions about the survey, please email
[email protected].
EPA ICR: 1711.04
Burden Statement: Public reporting burden for this collection of information is estimated to average 5-10 minutes per
response, including the time for reviewing instructions, gathering information, and completing and reviewing the
collection of information. Send comments on the Agency’s need for this information, the accuracy of the provided
burden estimates, and any suggestions for reducing the burden, including the use of automated collection techniques
to the United States Environmental Protection Agency, Office of Information Collection, Office of Environmental
Information (Mail Code 2823T), 1200 Pennsylvania Avenue, N. W., Washington, DC 20460.

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