Form #4 Form #4 Experimental Arm #1 Post-test

Study of Factors Influencing Consumer Choices Among Health Plans and Clinicians

Attachment G - Clinician Experiment - Post-Test Experimental Arm 1

Clinician Choice Experiment -- Experimental Arm #1 Post-test

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ID: ________________

AHPS III Reports Team Experimental Research:

Web Post-Exposure Survey for Consumer Choice Experiment

Clinician Experiment – Post-Test Experimental Arm 1


  1. How easy or difficult was it for you to use the website?


Very easy


Somewhat easy


Neither easy

nor difficult

Somewhat difficult


Very difficult


  1. How easy or difficult was it for you to select a doctor?


Very easy


Somewhat easy


Neither easy

nor difficult

Somewhat difficult


Very difficult



3a. How satisfied were you with the choice of doctors available to you?


Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied


3b. If you checked Somewhat dissatisfied or Very dissatisfied: Why were you dissatisfied with the choices available to you?


______________________________________________________________________

______________________________________________________________________


4. If you could have free access to a website like this one when you need to choose a doctor in real life, how likely would you be to use this website?


Definitely

would use

Probably

would use

Not sure

Probably would not use

Definitely would not use



5. Would you recommend that your friends and family use a website like this one when they make their own choices about a primary care doctor?


Definitely

recommend

Probably

Recommend

Not sure

Probably not recommend

Definitely not recommend



6. We’re interested in knowing what you remember about the website and how useful the information was. This question is about service quality, or what patients typically report when surveyed about their care and experiences with their doctors and office staff. This type of information comes from a survey of a scientific sample of each doctor’s patients.


Types of Information About Doctors

Do you remember seeing this information?


If you do remember seeing the information:


How easy or difficult was it to tell which doctors were best using this information?


No

Yes

Very Easy

Somewhat Easy

Somewhat

Difficult

Very Difficult

a. The courtesy and helpfulness of the doctor’s office staff.

□ 

b. The doctor’s ability to communicate.

□

c. Getting appointments and health care from the doctor when needed.

□ 

d. Patients’ ratings of the doctor.

□ 



7. We’re interested in knowing what you remember about the website and how useful the information was. This question is about information on how closely a doctor’s treatment matches the care provided by the best doctors. This type of information comes from records of the care doctors have provided to patients with certain common medical conditions.


Types of Information About Doctors

Do you remember seeing this information?


If you do remember seeing the information:


How easy or difficult was it to tell which doctors were best using this information?


No

Yes

Very Easy

Somewhat Easy

Somewhat

Difficult

Very Difficult

a. How often the doctor provides the type of preventive care recommended by experts.

b. How often the doctor provides the type of care recommended by experts for particular medical conditions such as asthma, diabetes and heart disease.



8. The website provided information from a survey of a scientific sample of patients who had visited the doctors. How useful was this survey information in helping you select a doctor?


Very

useful

Somewhat

Useful

Not very

Useful

Not at all

useful


9. If you said “Not very useful” or “Not at all useful”: Why wasn’t the survey information useful to you?


______________________________________________________________________

______________________________________________________________________

______________________________________________________________________



10. The website provided information about how closely doctors’ treatments matched the care provided by the best doctors. How useful was this information in helping you select a doctor?


Very

useful

Somewhat

Useful

Not very

Useful

Not at all

useful


11. If you said “Not very useful” or “Not at all useful”: Why wasn’t the information on how closely doctors’ treatments matched the care provided by the best doctors useful to you?


______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

12. How much do you think the information on the website told you about the quality of each doctor listed there?


A lot

A little

Nothing

Don’t know


We’d like to ask you some questions about how you usually make decisions in your life. Please indicate how much you agree or disagree with each of the following statements:





Completely disagree

Somewhat disagree

Neither agree nor disagree

Somewhat agree

Completely agree

13.

Whenever I make a choice, I’m curious about what would have happened if I had chosen differently.


14.

Whenever I make a choice, I try to get information about how the other alternatives turned out.


15.

If I make a choice and it turns out well, I still feel like something of a failure if I find out that the other choice would have turned out better.


16.

When I think about how I’m doing in life, I often assess opportunities I have passed up.


17.

Once I make a decision, I don’t look back.


18.

When I watch TV, I channel search, often scanning through the available options even while attempting to watch one program.


19.

While I am in the car listening to the radio, I often check other stations to see if something better is playing, even if I’m relatively satisfied with what I’m listening to.


20.

Renting movies is really difficult. I’m always struggling to pick the best one.



Completely disagree

Somewhat disagree

Neither agree nor disagree

Somewhat agree

Completely agree

21.

No matter what I do, I have the highest standards for myself.


22.

I never settle for second best.

23.

When making decisions, I rely on my instincts.


24.

I often need the assistance of other people when making important decisions.


25.

I avoid making important decisions until the pressure is on.


26.

I make decisions in a logical and systematic way.


27.

I rarely make important decisions without consulting other people.


28.

My decision-making requires careful thought.


29.

When I make a decision, I trust my inner feelings and reactions.


30.

I often procrastinate when it comes to making important decisions.


31.

I use the advice of other people in making my important decisions.






Finally, we’d like to learn more about how you make decisions about consumer products. The information below represents a choice among DVD players. The ratings run from 1=Very Low to 3= Average to 5=Very High, with a higher number signifying better product performance.





Features



DVD Brand

Picture Quality

Sound Quality

Programming Options

Reliability of Brand

Price

A

2

5

5

1

$199

B

1

2

5

2

$199

C

5

5

4

2

$199

D

3

3

5

3

$199

E

2

5

2

4

$199


32. If one of your friends told you that he wanted to buy the most reliable DVD of this bunch, which would you recommend that he select?


Brand A

Brand B

Brand C

Brand D

Brand E


33. If another friend told you that she wanted to buy a DVD with the very highest sound quality and, among those with the best sound, the one with the best programming options, which would you recommend that she select?


□ Brand A

Brand B

Brand C

Brand D

Brand E


34. If a different friend told you that he cared about all these features equally and wanted to buy the DVD that had the best scores overall, which would you suggest that he select?


□ Brand A

Brand B

Brand C

Brand D

Brand E


35. If one other friend told you that she wanted a DVD that scored no worse than average on every feature, which would you advise her to select?


□ Brand A

Brand B

Brand C

Brand D

Brand E



These two questions are about you and will help us to describe all the people we interview.


36. Are you Hispanic or Latino/Latina?


No

Yes



37. What is your race? Please mark one or more.

American Indian or Alaskan Native

Asian

Black or African American

Native Hawaiian or Other Pacific Islander

White



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