Attachment Y -- Outcome and Process Variables

Attachment Y

List of Outcome and Process Variables

Clinician Choice Experiment: Outcome Variables

Choice of physician (dichotomous variable)

CAHPS score of selected physician

Difficulty using the web site

Difficulty choosing a physician

Likelihood of using web site in real life

Likelihood of recommending web site to others

Clinician Choice Experiment: Process Variables

Satisfaction with choice of doctors

Remember seeing information on courtesy and helpfulness

Difficulty telling which doctor was best in courtesy, helpfulness

Remember seeing information on doctor’s ability to communicate

Difficulty telling which doctor was best in ability to communicate

Remember seeing information on doctor providing needed medical care

Difficulty telling which doctor was best from information on providing needed medical

care

Remember seeing patients’ rating of doctors

Difficulty telling which doctor was best using patients’ ratings

Remember seeing how often doctor provides recommended preventive care

Difficulty telling which doctor was best providing recommended preventive care

Remember seeing how often doctor provides recommended medical care for conditions

Difficulty telling which doctor was best providing recommended medical care for

conditions

Remember seeing comments of individual patient experiences

Difficulty telling which doctor was best from comments on individual patient experiences

Usefulness of patient surveys

Usefulness of patient comments on experiences

Usefulness of information on how often doctor provided particular types of medical care

How much the web site told you about doctor quality

(From time stamps)”

Screen views clicked on the web site (including filters used to narrow choice options)

Time spent on each screen view

Clinician choice experiment: Individual difference variables:

Exposure to doctor quality information in last 12 months

Exposure to hospital quality information in last 12 months

Exposure to health plan quality information in last 12 months

Perceived differences in quality of primary care doctors

Self-rated health status

Doctor or clinic visits in last 12 months

Maximizing versus satisficing in decisions

Decision making style: rational, intuitive, avoidant, dependent

Regret scale

Ability to apply decision rules to consumer choices

{NOTE: Standard demographic information on participants is available from Knowledge Networks and will be merged with the data collected from participants.]

Health Plan Choice Experiment: Outcome Variables

Choice of health plan (dichotomous variable)

Self-reported Use of CAHPS score in selection of health plan

Difficulty using the web site

Difficulty choosing a health plan

Likelihood of using web site in real life

Likelihood of recommending web site to others

Health Plan Choice Experiment: Process Variables

Satisfaction with choice of plan

Remember seeing information on CAHPS measures

Difficulty telling which plan is best within CAHPS measures

Remember seeing information from HEDIS measures

Difficulty telling which health plan is best using HEDIS measures doctor was best

Remember seeing comments of individual enrollees’ experiences

Difficulty telling which health plan was best from comments by individual enrollees

Usefulness of patient surveys (CAHPS)

Usefulness of patient comments on experiences

Usefulness of information on how often plan provided types of medical care (HEDIS)

How much the web site told you about health plan quality

(From time stamps):

Screen views clicked on the web site (including filters used to narrow choice options)

Time spent on each screen view

Health Plan choice experiment: Individual difference variables:

Exposure to doctor quality information in last 12 months

Exposure to hospital quality information in last 12 months

Exposure to health plan quality information in last 12 months

Perceived differences in quality of health plans doctors

Self-rated health status

Doctor or clinic visits in last 12 months

Maximizing versus satisficing in decisions

Decision making style: rational, intuitive, avoidant, dependent

Regret scale

Ability to apply decision rules to consumer choices

{NOTE: Standard demographic information on participants is available from Knowledge Networks and will be merged with the data collected from participants.]