Form PPQ 2 PPQ 2 Stakeholder/Customer Satisfaction Written Survey

Stakeholder/Customer Service Survey

PPQ 2 Written Survey

Responses - from Businesses

OMB: 0579-0360

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According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor,

and a person is not required to respond to, a collection of information unless it displays a valid

OMB control number. The valid OMB control number for this information collection is 0579-XXXX. OMB Approved

The time required to complete this information collection is estimated to average .16 hours per 0579-XXXX

response, including the time for reviewing instructions, searching existing data sources, gathering Expiration Date:

and maintaining the data needed, and completing and reviewing the collection of information.



U.S. Department of Agriculture

Animal and Plant Health Inspection Service

Plant Protection and Quarantine



Stakeholder/Customer Satisfaction

Written Survey


Thank you for agreeing to take our brief survey. We need your valuable feedback to help us evaluate and improve our customer service. At the end of the survey, you will be given the opportunity to comment or fully explain a previous answer.

  1. Please check the types of communication you used to resolve a recent issue or obtain information.


Personal Contact Internet Fax


Telephone E-mail Regular mail


  1. How many times did you contact us before your issue was resolved or you obtained the information you needed?


Once Twice Three times More than three times


The issue was not resolved, or I did not obtain the information I needed.


  1. If you used the phone to contact us, please tell us what you experienced?


Reached a Customer Service Representative

Reached an automated messaging service

Received an automated message saying “system full”

Had no success in getting through

  1. If you left a message, how long did it take for someone to respond?


Less than 1 business day 1-3 business days Over 3 business days

No one returned my call Not applicable


  1. If you e-mailed us, how long did it take for a response?


Less than 1 business day 1-3 business days Over 3 business days


No one returned my call Not applicable


  1. If you used our website, did you find the information you wanted?


Yes, all information Some information None of the information Not applicable


  1. If you used our website, how did you hear about it?


Advertisement Search engine Fact sheet


Word-of-Mouth Brochure Other


  1. How would you describe your last contact with the PPQ Permit Unit?


My issue was completely resolved My issue was partially resolved

My issue was not resolved Not applicable

OCT 2009

PPQ FORM 2



  1. Please rate our customer support services by checking the appropriate box:




Very Satisfied


Satisfied



Neutral



Dissatisfied

Very Dissatisfied


Length of time to respond to your needs







Knowledge of our staff








Courtesy of our staff








Ability to resolve your issue








Willingness to resolve your issue







Helpfulness of website








Overall, rate your experience with the PPQ Permit Unit







Comments:



























PPQ FORM 2

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File Modified2009-10-27
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