Appendix III, 1205 Performance Measures

ET HANDBOOK NO. 336
18th Edition

APPENDIX III
PERFORMANCE MEASURES

UI Performs Core Measures
Acceptable Levels
of Performance

Core Measures
Benefits Measures
First Payment Promptness: % of all 1st payments within 14/21 days after the
compensable week (excludes workshare, DUA, retroactive payments)
Nonmonetary Determination Time Lapse:
% of Separations and Nonseparations within 21 days of Detection Date

87
80 (combined score)

Nonmonetary Determination Quality- Nonseparations: % of Nonseparation
Determinations with Quality Scores equal to or greater than 95 points

75

Nonmonetary Determination Quality- Separations: % of Separation Determinations
with Quality Scores equal to or greater than 95 points

75

Overpayment Measure
Detection of Overpayments: % of detectable/recoverable overpayments established for
recovery

50

Appeals Measures
Average Age of Pending Lower Authority Appeals:

TBD

Average Age of Pending Higher Authority Appeals:

TBD

Lower Authority Appeals Quality: % of Lower Authority Appeals with Quality Scores
at least 85% of potential points

80

Tax Measures
New Employer Status Determinations Time Lapse: % of New Status Determinations
within 90 days of Quarter End Date
Tax Quality: assessment of the accuracy and completeness of the tax program

70
No more than 3 tax
functions failing TPS in
a year
The same tax function
cannot fail for 3
consecutive years

Reemployment Measure
Facilitate Reemployment: % of UI claimants who are reemployed within the quarter
following their first UI payment

TBD

Secretary Standards in Regulation
First Payment Promptness (Regulation): % of 1st Payments within 14/21 days:
IntraState UI, full weeks

First Payment Promptness (Regulation): % of 1st Payments within 35 days:
IntraState UI, full weeks

First Payment Promptness (Regulation): % of 1st Payments within 14/21 days:
InterState UI, full weeks

First Payment Promptness (Regulation): % of 1st Payments within 35 days:
InterState UI, full weeks

Lower Authority Appeals (Regulation): % decided within 30 days of filing
Lower Authority Appeals (Regulation): % decided within 45 days of filing
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87
93
70
78
60
80

UI Performs Management Information Measures

Secretary’s Standards

1.
2.
3.
4.
5.
6.

First Payments Intrastate full weeks, within 14/21 days
First Payments Intrastate full weeks, within 35 days
First Payments Interstate full weeks, within 14/21 days
First Payments Interstate full weeks, within 35 days
Lower Authority Appeals Timeliness – 30 Days
Lower Authority Appeals Timeliness – 45 Days

Tax Measures

1. New Status Determination Timeliness (within 180 days of Quarter Ending Date)
2. Successor Status Determination Timeliness (within 90 days of Quarter Ending
Date)
3. Successor Status Determination Timeliness (within 180 days of Quarter Ending
Date)
4. Contributory Employer Report Filing Timeliness
5. Reimbursing Employer Report Filing Timeliness
6. Secured Delinquent Contributory Reports Timeliness
7. Secured Delinquent Reimbursing Reports Timeliness
8. Resolved Delinquent Contributory Reports Timeliness
9. Resolved Delinquent Reimbursing Reports Timeliness
10. Contributory Employer Payments Timeliness
11. Reimbursing Employer Payments Timeliness
12. Percent of Contributory Employer Tax Due Declared Uncollectible
13. Percent of Reimbursing Employer Receivables Due Declared Uncollectible
14. Percent of Contributory Employer Accounts Receivable At End of Report Period to Tax
Due
15. Percent of Reimbursing Employer Accounts Receivable At End of Report Period to Tax
Due

16. Percent of Change in Total Wages Resulting from Audit
17. Percent of Contributory Employers Audited
18. Percent of Total Wages Audited (Annualized)
19. Accuracy of New Status Determination
20. Accuracy of Successor Determination
21. Accuracy of Status Inactivations
22. Timeliness of Cashiering
23. Accurate Identification and Resolution of Report Delinquency
24. Accurate Identification and Resolution of Accounts Receivable
25. Audits to Meet ESM Requirements
26. Accuracy of Contribution Report Processing
27. Accuracy of Debits and Billings of Contributory Employers
28. Accuracy of Debits and Billings of Reimbursing Employers
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29. Accuracy of Credits and Refunds
30. Accuracy of Benefit Charging
31. Accuracy of Experience Rating
Cash Management Measures

1. Average Days on Deposit
2. Timeliness of transfer from clearing account to Trust Fund
Benefits Measures

Timeliness of Payments and Nonmonetary Determinations
1. First Payments Intrastate full weeks
2. First Payments Interstate full weeks
3. First Payments Intrastate, all weeks
4. First Payments Interstate, all weeks
5. First Payments, partial weeks
6. First Payments, UCFE
7. First Payments, UCX
8. First Payments, workshare
9. Continued Weeks Payment, all weeks
10. Continued Weeks Payment, partial weeks
11. Continued Weeks Payments, workshare
12. Intrastate Separation Determinations
13. Intrastate Nonseparation Determinations
14. Interstate Separation Determinations
15. Interstate Nonseparation Determinations
Combined Wage Claims Timeliness Measures

1. Combined Wage Claim Wage Transfer
2. Combined Wage Claim Billing
3. Combined Wage Claim Reimbursements
Benefits Accuracy Measures

1. Paid Claim Accuracy
2. Denied Claim Accuracy
3. Operational Overpayment Rates
Benefit Payment Control Measures

1. Fraud Overpayment Recovery Rate
2. Nonfraud Overpayment Recovery Rate

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Appeals Measures
Appeals Timeliness Measures and Case Aging Measures

1.
2.
3.
4.

Lower Authority Appeals Timeliness
Higher Authority Appeals Timeliness
Lower Authority Appeals, Case Aging
Higher Authority Appeals, Case Aging

Appeals Quality Measure
1.

Lower Authority Appeals Quality - Due Process

Macroeconomic Stabilization Measures
1. Recipiency Rates
2. Exhaustion Rates

4

Unemployment Insurance Programs
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Unemployment Compensation for Federal Employees (UCFE)
Unemployment Compensation for ex-Service Members (UCX)
Benefit Payment Control (BPC)
Internal Security (IS)
UI Automation Support Account (UIASA)
State Audits
Benefit Accuracy Measurement (BAM
Tax Performance System (TPS)
Data Validation (DV)
Benefits, Timeliness, and Quality (BTQ)

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