The USPTO Information Quality Guidelines

Information Quality Guidelines

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Information Quality Guidelines
I. BACKGROUND

The United States Congress recognized a need to improve the quality of information disseminated to the public
by the Federal Government. In Section 515 of the Treasury and General Government Appropriations Act for
Fiscal Year 2001 (Public Law 106-554; H.R. 5658) Congress directed the Office of Management and Budget
(OMB) to issue, by September 30, 2001, government-wide guidelines that “provide policy and procedural
guidance to Federal agencies for ensuring and maximizing the quality, objectivity, utility, and integrity of
information (including statistical information) disseminated by Federal agencies.” OMB issued proposed
information quality guidelines, which were published in the Federal Register on June 28, 2001 (Vol. 66, No. 125,
pp. 34489-34493). After public comment and revision, OMB issued final information quality guidelines in the
Federal Register on September 28, 2001 (Vol. 66, No. 189, pp. 49718-49725). In the OMB final information
quality guidelines issued in September 2001, OMB requested additional public comment on the “capable of being
substantially reproduced” standard and the related definition of “influential, scientific, or statistical
information” (paragraphs V.3.B, V.9, and V.10), which were issued on an interim final basis. The OMB final
information quality guidelines were published in the Federal Register on January 3, 2002 (Vol. 67, No. 2, pp.
369-378); corrected on February 5, 2002 (Vol. 67, No. 24, pg. 5365); and reprinted in their entirety February 22,
2002 (Vol. 67, No. 36, pp. 8451-8460). Federal agencies subject to the Paperwork Reduction Act (44 U.S.C.
Chapter 35) were directed by OMB to (A) issue their own guidelines ensuring and maximizing the quality,
objectivity, utility, and integrity of information (including statistical information) disseminated by the agency; (B)
establish administrative mechanisms allowing affected persons to seek and obtain correction of information
maintained and disseminated by the agency; (C) report periodically to the Director of OMB – (i) the number and
nature of complaints received by the agency regarding the accuracy of information disseminated by the agency
and; (ii) how such complaints were handled by the agency.
Pursuant to the OMB information quality guidelines, the USPTO published a Federal Register Notice of
Availability on May 2, 2002 (Vol. 67, No.85, pg. 22052), requesting public comment on the “Proposed guidelines
for ensuring and maximizing the quality, objectivity, utility, and integrity of information disseminated by the
USPTO”. The proposed USPTO information quality guidelines were posted on the USPTO website in the News
& Notices section from April 30, 2002 – May 31, 2002.
During the public comment period (May 1, 2002 – May 31, 2002) on the proposed USPTO information quality
guidelines, the USPTO received six sets of comments. All six sets of comments were reviewed and considered
in the preparation of the final USPTO information quality guidelines.
II. INTRODUCTION

After OMB review, USPTO consideration of OMB comments, and appropriate revision; these final USPTO
information quality guidelines implement Section 515 of the Treasury and General Government Appropriations
Act for Fiscal Year 2001 (Public Law 106-554; H.R. 5658) and fulfill the OMB requirements published in the
Federal Register February 22, 2002 (Vol. 67, No. 36, pp. 8451-8460). The USPTO collaborated closely with the
Department of Commerce (DOC) in preparing these independent guidelines. This document may be revised
periodically and re-disseminated, based upon direction from OMB, evolving requirements at the USPTO, or
concerns expressed by the public. Effective October 1, 2002, information disseminated by the USPTO will
comply with all applicable OMB and (these) USPTO information quality guidelines.
In implementing the USPTO information quality guidelines, the USPTO acknowledges that improving the quality
of information is an important management objective that takes its place alongside other USPTO objectives,
such as ensuring the success of USPTO missions, observing budget and resource priorities and constraints, and
providing useful information to the public in a timely manner. The USPTO intends to implement these guidelines
in a way that will achieve all of these objectives in a harmonious way.
III. MILESTONES
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April 1, 2002 (extended to May 1, 2002 by OMB): Federal agencies must publish a notice of availability

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of their proposed information quality guidelines in the Federal Register, and post the proposed information
quality guidelines on the agency’s website, to provide an opportunity for public comment.
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July 1, 2002 (extended to August 8, 2002 by OMB): Federal agencies upon consideration of public
comment and after appropriate revision, must submit revised information quality guidelines to OMB for
review regarding consistency with the OMB guidelines.

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September 16, 2002: Federal agencies upon consideration of the OMB specific agency comments, the
September 5, 2002 OMB memorandum, and after appropriate revision, must electronic mail (e-mail) their
second draft of the final information quality guidelines to OMB for a second review regarding consistency
with the OMB guidelines.

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October 1, 2002: Federal agencies upon consideration of OMB comments and after appropriate revision,
must publish a notice of availability of their final information quality guidelines in the Federal Register, and
post the final information quality guidelines on the agency’s website.

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October 1, 2002 (continued): Federal agencies’ information quality guidelines become effective.
Federal agencies’ must conduct pre-dissemination review of information that the agency first
disseminates on or after the effective date. In addition, Federal agencies’ must allow the public to seek
correction of agency maintained or disseminated information that does not comply with the OMB or
agency’s information quality guidelines.

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January 1, 2004: The first annual fiscal-year 2003 report under the Information Quality Act to the Director
of OMB is due covering the complaints, appeals, and resolutions from October 1, 2002 – September 30,
2003.

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January 1, 2005: The second annual fiscal-year 2004 report under the Information Quality Act to the
Director of OMB is due covering the complaints, appeals, and resolutions from October 1, 2003 –
September 30, 2004.

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January 1, 2006: The third annual fiscal-year 2005 report under the Information Quality Act to the
Director of OMB is due covering the complaints, appeals, and resolutions from October 1, 2004 –
September 30, 2005.

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December 15, 2006: The fourth annual fiscal-year 2006 report under the Information Quality Act and the
first annual fiscal-year 2006 report under the Peer Review Bulletin to the Director of OMB are due
covering the complaints, appeals, resolutions, and peer reviews from October 1, 2005 – September 30,
2006.

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December 17, 2007: The fifth annual fiscal-year 2007 report under the Information Quality Act and the
second annual fiscal-year 2007 report under the Peer Review Bulletin to the Director of OMB are due
covering the complaints, appeals, resolutions, and peer reviews from October 1, 2006 – September 30,
2007.

IV. DEFINITIONS

A. The definitions below are from the OMB information quality guidelines and apply throughout the USPTO
information quality guidelines.
1. “Dissemination” means agency initiated or sponsored distribution of information to the public.
Dissemination does not include: distribution to government employees or agency contractors or grantees;
intra- or inter-agency use or sharing of government information; and responses to requests for agency
records under the Freedom of Information Act (FOIA), the Privacy Act, the Federal Advisory Committee
Act or other similar law. This definition also does not include: distribution of correspondence with
individuals or persons, press releases, archival records, public filings, subpoenas or adjudicative
processes.
a. “Agency initiated distribution of information to the public” refers to information that the agency
distributes or releases which reflects, represents, or forms any part of the support of the policies of the
agency. In addition, if the agency, as an institution, distributes or releases information prepared by an
outside party in a manner that reasonably suggests that the agency agrees with the information, this
would be considered agency initiated distribution and hence agency dissemination because of the

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appearance of having the information represent agency views. By contrast, the agency does not “initiate”
the dissemination of information when an agency employee, contractor, sub-contractor, or grantee
publishes and communicates their respective research findings in the same manner as their colleagues,
even if the agency retains ownership or other intellectual property rights because the Federal government
paid for the research.
b. “Agency sponsored distribution of information to the public” refers to situations where the agency
has directed a third party to distribute or release information, or where the agency has the authority to
review and approve the information before release. By contrast, if the agency simply provides funding to
support research, and if the researcher (not the agency) decides whether to distribute the results and – if
the results are to be released – determines the content and presentation of the distribution, then the
agency has not “sponsored” the dissemination even though it has funded the research and even if the
agency retains ownership or other intellectual property rights because the Federal government paid for
the research. Note that subsequent agency dissemination of such information would require that the
information adhere to the agency’s information quality guidelines even if it was initially covered by a
disclaimer.
2. “Government information” means information created, collected, processed, disseminated, or disposed
of by or for the Federal Government.
3. “Influential”, when used in the phrase “influential scientific, financial, or statistical information”, means
information that will have or does have a clear and substantial impact on important public policies or
important private sector decisions.
4. “Information” means any communication or representation of knowledge such as facts or data, in any
medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual forms. This
definition includes information that an agency disseminates from a web page, but does not include the
provision of hyperlinks to information that others disseminate. This definition does not include opinions,
where the agency’s presentation makes it clear that what is being offered is someone’s opinion rather
than fact or the agency’s views.
5. “Information dissemination product” means any books, paper, map, machine-readable material,
audiovisual production, or other documentary material, regardless of physical form or characteristic, an
agency disseminates to the public. This definition includes any electronic document, optical disc (i.e., CDROM, DVD-ROM, etc.), or web page.
6. “Quality” is an encompassing term comprising objectivity, utility, and integrity. These guidelines
sometimes refer to these three statutory terms collectively as “quality”.
a. “Objectivity” involves two distinct elements, presentation and substance. The presentation element
includes whether disseminated information is being presented in an accurate, clear, complete, unbiased
manner, and within a proper context. Sometimes, in disseminating certain types of information to the
public, other information must be disseminated in order to ensure an accurate, complete, and unbiased
presentation. Sources of the disseminated information (to the extent possible, consistent with
confidentiality protections) and, in a scientific, or statistical context, the supporting data and models need
to be identified, so that the public can assess for itself whether there may be some reason to question the
objectivity of the sources. Where appropriate, supporting data shall have full, accurate, transparent
documentation, and error sources affecting data quality shall be identified and disclosed to users. The
substance element focuses on ensuring accurate, reliable, and unbiased information. In a scientific, or
statistical context, the original or supporting data shall be generated, and the analytical results shall be
developed, using sound statistical and research methods. If the results have been subject to formal,
independent, external peer review, the information can generally be considered of acceptable objectivity.
In those situations involving influential scientific or statistical information, the results must be capable of
being substantially reproduced, if the original or supporting data are independently analyzed using the
same models. Reproducibility does not mean that the original or supporting data have to be capable of
being replicated through new experiments, samples, or tests. Making the data and models publicly
available will assist in determining whether analytical results are capable of being substantially
reproduced. However, these guidelines do not alter the otherwise applicable standards and procedures
for determining when and how information is disclosed. Thus, the objectivity standard does not override
other compelling interests, such as privacy, trade secrets, and other confidentiality protections.
b. “Utility” refers to the usefulness of the information to its intended users, including the public. In
assessing the usefulness of information that the agency disseminates to the public, the agency considers
the uses of the information not only from its own perspective but also from the perspective of the public.

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c. “Integrity” refers to the security of information – the protection of information from unauthorized
access or revision, to ensure that the information is not compromised through corruption or falsification.
7. “Reproducibility” means that the information is capable of being substantially reproduced, subject to an
acceptable degree of imprecision. For information judged to have more (less) important impacts, the
degree of imprecision that is tolerated is reduced (increased). With respect to analytical results, “capable
of being substantially reproduced” means that independent analysis of the original or supporting data
using identical methods would generate similar analytical results, subject to an acceptable degree of
imprecision or error.
B. The definitions below are not from the OMB information quality guidelines, and apply throughout the USPTO
information quality guidelines:
1. “Affected person” is any individual who uses, benefits from, or is harmed by the disseminated
information at issue.
2. “Business unit” is a sub-organization of the USPTO responsible for carrying out specified substantive
functions (i.e., program area).
3. “General Information” is a category of information that the USPTO maintains or disseminates. It
includes anything that is not patent or trademark related.
4. “Patents” is a category of information that the USPTO maintains or disseminates. It includes patent
applications, patent grants, and patent related documents.
5. “Person” is an individual, partnership, corporation, association, public or private organization, or State or
local government.
6. “Pre-Dissemination Review ” is a process for reviewing the quality (including the objectivity, utility, and
integrity) of information before it is disseminated.
7. “Trademarks” is a category of information that the USPTO maintains or disseminates. It includes
trademark applications, registered trademarks, and trademark related documents.
V. INTENT

The USPTO is fully committed to ensuring and maximizing the quality of information that it disseminates and fully
supports the idea of basic information quality standards established in the Paperwork Reduction Act (44 U.S.C.
Chapter 35) (PRA), in OMB Circular A-130, and in the OMB information quality guidelines. The USPTO will
establish a basic standard of quality (including objectivity, utility, and integrity) as a performance goal by adopting
the OMB information quality guidelines and will take appropriate steps to incorporate information quality criteria
into agency information dissemination practices.
The USPTO information quality guidelines are intended to improve the quality of the information disseminated by
the USPTO to the public by formalizing the existing pre-dissemination review processes, and establishing a new
administrative mechanism with a feedback loop, “allowing affected persons to seek and obtain correction of
information maintained and disseminated by the agency”. They are not intended to be, and should not be
construed as, legally binding regulations or mandates. As such, these guidelines do not create any right or
benefit, substantive or procedural, enforceable at law or equity, by any party against the United States; or the
USPTO, to include its Director, employees, contractors, sub-contractors, grantees, or any person(s).
Historically, a variety of mechanisms for achieving basic information quality standards for patent and trademark
information have been maintained at the USPTO. The information quality guidelines described in this document
complement any pre-existing administrative mechanisms, guidelines, or procedures at the USPTO. All preexisting administrative mechanisms, guidelines, and procedures for achieving information quality remain in place.
Specifically, for errors not covered by these guidelines, the USPTO has administrative mechanisms, guidelines,
and procedures in place to correct or change patent applications, patent grants, trademark applications, and
registered trademarks (some examples follow). Full details of the procedures are available in the Manual of
Patent Examining Procedure (MPEP) and the Trademark Manual of Examining Procedure (TMEP) both available
on the USPTO Website at: www.uspto.gov/web/offices/pac/mpep/index.html and
www.uspto.gov/web/offices/tac/tmep/index.html

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Certificates of Correction (35 U.S.C. 254 and 255; 15 U.S.C. 1057). Certificates of Correction are used
to correct typographical errors and misspellings in patent grants and trademark registrations but cannot
be used to add new matter.

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Disclaimers (35 U.S.C. 253). The patentee may disclaim one or more claims of his/her patent by filing a
disclaimer with the USPTO.

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Reissues (35 U.S.C. 251). If defects are found in the original patent, the patentee may apply for a
reissue patent with proposed changes to correct these errors. Following an examination, a reissue patent
may be granted to replace the original for the balance of the un-expired term. However, the nature of the
changes that can be made by means of the reissue are rather limited; new matter cannot be added.

Additionally, a new procedure “allowing affected persons to seek and obtain correction of information maintained
and disseminated by the agency” will be in place by October 1, 2002, and shall apply to information that is
maintained or disseminated on or after October 1, 2002.
VI. SCOPE
A. USPTO SPECIFIC EXEMPTIONS: The following types of information maintained or disseminated by the USPTO
are not subject to the USPTO information quality guidelines or requests for correction:

1. Public Filings – The content of public filings and any errors in the documents as received are not within
the scope of these guidelines. There are independent administrative or legal processes in place that
permit correction of errors in these publicly filed documents. However, data entry errors or scanning
errors committed by USPTO personnel or contractors that result in the substance of a public filing being
inaccurately disseminated are subject to these guidelines. Public filings include but are not limited to:
a. Patent Applications
b. Patent Assignments
c. Patent Petitions
d. Trademark Applications
e. Trademark Assignments
f. Trademark Petitions
2. Adjudicative Processes – Documents developed as a result of adjudicative processes have independent
legal significance and any errors in the documents themselves are not within the scope of these
guidelines. There are independent administrative or legal processes in place that permit correction of
errors in these adjudicative documents. However, data entry errors or scanning errors committed by
USPTO personnel or contractors that result in the substance of an adjudicative document being
inaccurately disseminated are subject to these guidelines. Adjudicative documents include but are not
limited to:
a. Patent Grants
b. Registered Trademarks
B. GENERAL EXEMPTIONS: The following types of information maintained or disseminated by the USPTO are not
subject to the USPTO information quality guidelines or requests for correction:

1. Information with distribution intended for government employees or USPTO contractors, sub-contractors,
or grantees.
2. Information with distribution intended for intra- or inter-agency use or sharing of government information.
3. Responses to requests for USPTO records under the Freedom of Information Act (FOIA), the Privacy Act,
the Federal Advisory Committee Act or other similar law.
4. Information from adjudicative processes, such as pleadings, including information developed during the

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conduct of any criminal or civil action or administrative enforcement action, investigation or audit against
specific parties, or information distributed in documents for an administrative action determining the rights
and liabilities of specific parties under applicable statutes and regulations.
5. Information with distribution intended as correspondence with individuals or persons, regardless of media,
to include but not limited to: electronic mail (e-mail), facsimiles, U.S. Mail, Airmail, or overnight courier
packages.
6. Press releases, press conferences, press materials or similar communications in any medium that
announce, support the announcement, or give public notice of information the USPTO has disseminated
elsewhere.
7. Subpoenas.
8. Solicitations (e.g., program announcements, vacancy announcements, requests for proposals).
9. Archival records or archival information disseminated by the USPTO before October 1, 2002, and still
maintained by the USPTO as archival material. This includes Patent and Trademark Depository Library
holdings.
10. Hyperlinks to information that others disseminate, as well as paper-based information from other sources
referenced, but not approved or endorsed by the USPTO.
11. Policy manuals and management information produced for the internal management and operations of
the USPTO, and not intended for public dissemination.
12. Information presented to Congress as part of legislative or oversight processes, such as testimony of
USPTO officials, and information or drafting assistance provided to Congress in connection with proposed
or pending legislation that is not simultaneously disseminated to the public. However, information that
would otherwise be covered by applicable guidelines is not exempted from compliance merely because it
is presented to Congress.
13. Documents not authored by the USPTO and not intended to represent the USPTO’s views, including
information authored and distributed by USPTO grantees, as long as the documents are not disseminated
(See Definitions, Section IV.A.1.a.b.) by the USPTO.
14. Research data, findings, reports and other materials published or otherwise distributed by USPTO
employees, contractors, sub-contractors, or grantees that are identified as not representing the USPTO
views.
VII. USPTO STANDARD OF QUALITY FOR DISSEMINATED INFORMATION

The objectivity, utility, and integrity standards below are for the three categories of information that the USPTO
disseminates: Patents, Trademarks, and General Information (See Definitions, Section IV.B.(3., 4., and 7.)).
A. OBJECTIVITY

Objectivity involves presentation and substance. Presentation focuses on disseminating information in an
accurate, clear, complete, unbiased manner, and within a proper context. Substance focuses on ensuring
accurate, reliable, and unbiased information.
The majority of information that the USPTO disseminates consists of public filings or adjudicative documents, the
substance of which is exempt from these guidelines. The USPTO controls the accuracy of this information
through independent administrative or legal processes, (See the MPEP or TMEP), that permit correction of errors
and ensure the substance of these documents is accurately disseminated.
The USPTO’s information dissemination products are listed and described in the “USPTO Products and Services
Catalog from the USPTO Information Dissemination Services” available on the USPTO website at the following
address: http://www.uspto.gov/web/offices/ac/ido/oeip/catalog/index.html
Historically, a pre-dissemination review process of all USPTO information disseminated is incorporated into the

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normal process of formulating the information. This review is at a level appropriate to the information, taking into
account the information's importance, balanced against the resources required and the time available to conduct
the review. The USPTO’s business units treat information quality as integral to every step of the USPTO’s
development of information, including creation, collection, maintenance, and dissemination. The USPTO
receives and relies on feedback from both internal and external customers if the accuracy or completeness of the
information disseminated is below standard. Corrective measures are taken immediately to limit the impact and
re-disseminate the corrected information. In an unbiased manner, the USPTO makes every effort to provide
complete databases on the USPTO website of all patents and trademarks that have ever been captured
electronically. All USPTO information dissemination products are labeled and initially distributed with the
accompanying file specifications for clarity and proper context. Several file specifications are available on the
USPTO website. The USPTO reliably disseminates patent grants, trademark applications, and registered
trademarks every Tuesday and disseminates patent applications every Thursday (excluding Federal holidays).
“Influential Information” disseminated by the USPTO, or information that will have or does have clear and
substantial impact on important public policies or important private sector decisions consists primarily of
statistical information on USPTO filings and operations. “Reproducibility” of these analytic results does include
“especially rigorous robustness checks” and when asked the USPTO does provide disclosure of the data
sources that have been used and the specific quantitative methods and assumptions (if any) that have been
employed. Patent applications, patent grants, trademark applications, and registered trademarks while influential
are exempt from these guidelines as discussed above in (Scope, Section VI.).
“Financial Information”, the USPTO adopts and follows all applicable Federal government financial procedures,
rules, and laws and uses commonly accepted accounting practices, and independent accounting firms.
Regarding “Analysis of Risks to Human Health, Safety and the Environment”, the USPTO currently does not
disseminate influential information that constitutes assessment of risks to human health, safety, or the
environment. Therefore, the USPTO is not required to adopt as an objectivity standard the principles of the Safe
Drinking Water Act Amendments of 1996 (SDWA) respecting risk assessments.
Regarding “Third-Party Information”, the USPTO currently does not disseminate third-party information. Thirdparty information sources are not directly subject to the OMB or USPTO information quality guidelines. However,
if in the future the USPTO develops information products or forms the basis of a decision or policy on third-party
information, the third-party information must be of known quality and consistent with all applicable OMB and
(these) USPTO information quality guidelines. When such information is used, any limitations, assumptions,
collection methods, or uncertainties concerning it are taken into account and disclosed.
B. UTILITY

Utility means that disseminated information is useful to its intended users, including the public. "Useful" means
that the content of the information is helpful, beneficial, or serviceable to its intended users, or that the
information supports the usefulness of other disseminated information by making it more accessible or easier to
read, see, understand, obtain, or use.
The USPTO strives to continually improve the usefulness of its information products and the manner in which
they are disseminated. The USPTO is a global organization, and has customers worldwide. The USPTO
interacts with its customers through users’ groups, open forums, customer focus sessions, meetings, workshops,
surveys, product reviews, and other mechanisms to assess and improve the utility and accessibility of its
products.
The USPTO disseminates information products in a manner that allows them to be accessible and
understandable to a broad range of users. The USPTO meets the needs of its customers by disseminating
information through a variety of media including but not limited to: USPTO Website, electronically by File
Transfer Protocol (FTP), optical disc (i.e., CD-ROM, DVD-ROM, etc.), floppy disk, magnetic tape, facsimile, and
paper. The USPTO also utilizes international standards for patent and trademark information, and other
standard data formats to ensure information is usable by a broad spectrum of users with varying computer
equipment, operating systems, and software.
C. INTEGRITY

Integrity equates to security. Regardless of the distribution media, USPTO information is safeguarded before,
during, and after dissemination from improper access, modification, or destruction, to a degree commensurate
with the risk and magnitude of harm that could result from the loss, misuse, or unauthorized access to or
modification of such information.

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All electronic information disseminated to the public by the USPTO adheres to the standards set out in Appendix
III, “Security of Automated Information Resources,” OMB Circular A-130, the Government Information Security
Reform Act, the Computer Security Act, the computer security provisions in the Paperwork Reduction Act (44
U.S.C. Chapter 35) (PRA), and the Federal Managers Financial Integrity Act. Compliance with the above
standards or guidelines is detailed in the USPTO’s Automated Information System Security Controls Manual.
Confidentiality of personal data collected by the USPTO is safeguarded under legislation, the Privacy Act and
Titles 13, 15, and 22 of the U.S. Code. The Privacy Policy Statement for the USPTO is available on the USPTO
Website at: www.uspto.gov/web/doc/privact.htm
VIII. PRE-DISSEMINATION REVIEW PROCESS

All business units within the USPTO must incorporate the following pre-dissemination review process that
applies to information disseminated on or after October 1, 2002.
Information quality is an integral part of the pre-dissemination review of information disseminated by the
USPTO. Information quality is also integral to information collections conducted by the USPTO, and is
incorporated into the clearance process required by the Paperwork Reduction Act (44 U.S.C. Chapter 35) (PRA)
to help improve the quality of information that the USPTO collects and disseminates to the public. The USPTO is
already required to demonstrate in their PRA submissions to OMB the “practical utility” of a proposed collection
of information that they plan to disseminate. Additionally, for all proposed collections of information that will be
disseminated to the public, the USPTO should demonstrate in their PRA clearance submissions to OMB that the
proposed collection of information will result in information that will be collected, maintained, and used in a way
consistent with all applicable OMB and (these) USPTO information quality guidelines.
Pre-dissemination review can be accomplished in a number of ways (including but not limited to combinations of
the following):
a. Active personal review of information by supervisors and managers, either by reviewing each individual
document, or selected samples, or by any other reasonable method.
b. Use of quality check lists, charts, statistics, or other means of tracking quality, completeness, and
usefulness.
c. Process design and monitoring to ensure that the process itself imposes checks on information quality.
d. Review during information preparation.
e. Use of management controls.
f. Any other method that serves to enhance the accuracy, reliability, and objectivity of the information.
IX. BUSINESS UNIT RESPONSIBILITIES

Business units within the USPTO will be responsible for agency compliance with the final USPTO information
quality guidelines, appoint individuals to be points-of-contact, make decisions regarding the corrective action to
be taken, and decide appeals. The business units will be required to update or close problem ticket records with
decisions or steps taken to resolution and communicate the decisions to the affected person(s) via electronic
mail (e-mail), telephone, or U.S. Postal Service.
X. CIO RESPONSIBILITIES

The Chief Information Officer of the USPTO will be responsible for the administrative mechanisms to track
complaints, appeals, resolutions; and on a fiscal-year basis, submit a report to the Director of OMB providing
information (both quantitative and qualitative, where appropriate) on the number and nature of complaints
received by the agency regarding agency compliance with the OMB information quality guidelines and how such
complaints were resolved.
XI. AFFECTED PERSON RESPONSIBILITIES

A. Requests to correct information maintained and disseminated by the U.S. Patent and Trademark Office

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(USPTO) that are subject to all applicable OMB and (these) USPTO information quality guidelines.
1. Any affected person may request, where appropriate, correction of USPTO information that does not
comply with all applicable OMB and (these) USPTO information quality guidelines. The burden is on the
affected person to show both the necessity for correction and type of correction sought. Additionally, the
affected person has the burden of rebutting the presumption that information subjected to formal,
independent peer review is objective. Any affected person may submit a request directly to the USPTO,
in accordance with the procedures contained in these guidelines.
2. Initial requests for correction of USPTO information must first be made through the USPTO Contact
Center (UCC) Help Desk for tracking and reporting purposes. The UCC Help Desk will route requests to
the appropriate business unit within the USPTO.
3. All requests must be made using one of the following methods:
a. Electronic Mail:
[email protected]
Please include “Data Quality” in the Subject Line.
b. Telephone:
800-786-9199 or 571-272-1000 – at the prompt, press 1 for Trademark Information or 2 for Patent
Information
Please let the UCC Help Desk person know that you are reporting a Data Quality problem.
c. U.S. Postal Service:
U.S. Patent and Trademark Office
Mail Stop USPTO Contact Center (UCC)
ATTN: Data Quality
P.O. Box 1450
Alexandria, VA 22313-1450
U.S.A.
4. A request for correction of USPTO disseminated information will not be considered under these guidelines
concerning:
a. A matter not involving “information”, as that term is defined in (Section IV.A.4.).
b. Information that has not actually been “disseminated”, as that term is defined in (Section IV.A.1.a.b.).
c. Disseminated information the correction of which would serve no useful purpose.
d. Requests that are duplicative, repetitious, or frivolous may be rejected. This does not preclude a
request for correction alleging a recurring or systemic problem resulting in repeated similar or consistent
errors.
5. Initial requests for correction must include:
a. requester’s name
b. requester’s telephone number
c. requester’s electronic mail (e-mail) address (optional if submitting by telephone, U.S. Postal Service, or
overnight courier)
d. requester’s return address (required only if submitting by U.S. Postal Service, or overnight courier)
e. an accurate citation to and a description of the particular information disseminated that is the subject of
the request for correction (For recurring or systemic errors, please provide a few examples (no more than
50)).
f. an explanation of:
i. how the requester is affected by the alleged error
ii. how the information at issue fails to comply with (these) USPTO information quality guidelines or
the applicable OMB guidelines
iii. why the requester believes that the disseminated information is not correct
6. Affected persons will be given a problem ticket number for each request via one of the following methods:
electronic mail (e-mail), telephone, or U.S. Postal Service.

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7. For proper requests (i.e., requests that include all applicable elements of (Section XI.A.5. above)), the
business unit will notify the requester via electronic mail (e-mail), telephone, or U.S. Postal Service of the
initial decision within 60 calendar days after receipt of the request with an appropriate explanation of the
decision being made. If the request requires more than 60 calendar days to resolve, the business unit will
inform the requester within the first 60 calendar days that more time is required indicating the reason why
more time is required and an estimated decision date.
8. If a problem ticket gets misdirected to the wrong USPTO business unit, additional effort will be taken by
the USPTO to identify and route the problem ticket to the appropriate business unit. Once the misdirected
problem ticket gets to the appropriate business unit, the business unit will have 60 calendar days from
receipt to respond to the requester via electronic mail (e-mail), telephone, or U.S. Postal Service.
9. A proper request received concerning information disseminated as part of and during the pendency of the
comment period on a proposed rule, plan, or other action, including a request concerning the information
forming the record of decision for such proposed rule, plan or action will be treated as a comment filed on
that proposed rulemaking, plan, or action, and be addressed in the issuance of any final rule, plan, or
action. However, where the requester demonstrates immediate actual harm or the substantial likelihood
of actual harm arising from that dissemination prior to issuance of the final rule, plan, or action, the
USPTO will provide a timely response before issuing the final rule, plan or action, if doing so will not
significantly delay the issuance of the final rule, plan, or action.
10. For improper requests (i.e., requests that do not include all applicable elements of (Section XI.A.5. above)
or contain errors), the requester will be contacted and notified of the omission or error within 60 calendar
days. The requester has the option of amending or correcting the problem ticket record by contacting the
UCC Help Desk. If the original request is not amended or corrected, the USPTO will close the problem
ticket. If the requester cannot be contacted because of an omission or error, the problem ticket will be
closed. All requests will be counted in the USPTO’s annual fiscal year report to OMB.
11. If the USPTO decides not to correct the disseminated information, then the affected person may appeal
that decision within 60 calendar days. The appeal will follow the same path as Initial Requests, with the
following exceptions:
a. Upon receipt of an initial adverse decision (not to correct), the initial requester has 60 calendar days to
submit an appeal. The appeal should be submitted according to (Section XI.A.5. above). Additionally, the
appeal should include a statement of the reason(s) why the requester believes the initial adverse decision
was incorrect.
b. To maintain continuity, the USPTO requires the problem ticket number from the initial request. The
original problem ticket will be reopened/updated to reflect an appeal and assigned to the next highest
organizational level.
c. If the appeal requester is not able to provide the previous problem ticket number, then the request will
be considered an initial request and not an appeal. A new problem ticket number will be assigned by the
UCC Help Desk.
d. The designated person at the next highest organizational level will notify the appeal requester via
electronic mail (e-mail), telephone, or U.S. Postal Service of the appeal decision within 60 calendar days
after receipt of the appeal with an appropriate explanation of the decision being made. If the appeal
requires more than 60 calendar days to resolve, the business unit will inform the requester within the first
60 calendar days that more time is required indicating the reason why more time is required and an
estimated decision date.
12. No opportunity for personal appearance, oral argument, or hearing on appeal is provided.
Bulletin for Peer Review
For additional information regarding the final USPTO Information Quality Guidelines Contact:

Lyn Donaldson – Manager, Electronic Information Products Division
[email protected]
(571) 272-7878
Christopher Leithiser – IT Specialist, Electronic Information Products Division

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[email protected]
(571) 272-5472
Electronic Mail:
[email protected]
Facsimile:
Electronic Information Products Division
ATTN: Data Quality
(571) 273-0110
U.S. Postal Service:
United States Patent and Trademark Office
Electronic Information Products Division
ATTN: Data Quality
Madison West-4C18
P.O. Box 1450
Alexandria, VA 22313-1450

KEY:

=online business system

=fees

=forms

=help

=laws/regulations

=definition (glossary)

Is there a question about what the USPTO can or cannot do that you cannot find an answer for? Send questions about USPTO programs and services to the
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[email protected]. While we cannot promise to accommodate all requests, your suggestions will be considered and may lead to other improvements
on the website.

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