Corps of Engineers Civil Works Questionnaires Generic Clearance

CUSTOMER SATISFACTION - LAKE VISITATION

(Personal Interview)

OMB 0710-0001

Expires: 30 September 2012

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CUSTOMER SATISFACTION -- LAKE VISITATION

(For Boaters)

CATEGORY 1

1. a. Is this your first visit to this lake? ___YES ___NO

b. (IF NO) How many visits have you made to this lake in the last 12 months?

_______VISITS

2. How many years have you been boating on ______ Lake? ______ YEARS

3. a. About how many days did you boat on ______ Lake in (year)? ______ DAYS

b. How many of those days were weekend days and how many were weekdays?

WEEKEND DAYS IN (year) _______

WEEKDAYS IN (year) _______

4. Where is your primary residence?

________________________________________________________

5. How far is the dock or launching area that you use from your home?

_____ MILES

CATEGORY 2

1. What date did you arrive at ___ lake? _________

2. What date do you plan on leaving? _________

3. If this is a one-day visit...

How many hours will you be here today? _____ hours

4. a. What was the most recent day you boated on ______ Lake? If you are unsure of the day, just indicate the month and year.

_______________________________________________

MONTH DAY YEAR

b. Was that a week day or a weekend day? (circle one)

WEEKDAY WEEKEND DAY

5. What time did you leave and what time did you return to your dock or boathouse the last day you boated? (If you made more than one trip, indicate when you first went out and when you finished boating that day.)

TIME LEFT DOCK ___:____ AM/PM (circle AM or PM)

TIME RETURNED TO DOCK ___:____ AM/PM (circle AM or PM)

6. a. What type of boat did you use on the river that day?

_____ Runabout/Speedboat _____ House boat _____ Personal watercraft

_____ Ski boat ____ Cabin cruiser _____ Rowboat/

Canoe

_____ Fishing boat/Bass boat _____ Pontoon boat _____ Sailboat

_____ Other (please describe) __________________________________

b. If that boat is motorized, what is the total horsepower of the motor(s)?

________ Horsepower

c. What is the length of that boat? ________ Feet

7. What percent of your time did you spend on the following activities while recreating on ______ Lake the last time out? (Consider time spent getting to or moving between fishing locations as "Fishing.")

Fishing _______ %

Cruising _______ %

Swimming _______ %

Water Skiing _______ %

Relaxing/Sunning) _______ %

in boat (stationary)

Other activities _______ % ...please describe

__________________________________________________________

(BE SURE THE TOTAL = 100%)

8. Please list the MAIN recreation activities that you came to enjoy (in order of importance to you):

#1_____________________________________

#2_____________________________________

#3_____________________________________

CATEGORY 3

1. a. Do you have a favorite place to go on ______ Lake? If you do, please name it or, if you can't name it, describe that location below.

______________________________________________________________

b. Why is that your favorite place? (PLEASE BE AS SPECIFIC AS POSSIBLE WITH YOUR EXPLANATION)

______________________________________________________________

______________________________________________________________

2. a. Are there any parts of ______ Lake you deliberately avoid? If there are, please name them or, if you can't name them, describe the locations below.

______________________________________________________________

______________________________________________________________

b. Why do you avoid that/those parts of the lake? (PLEASE BE AS SPECIFIC AS POSSIBLE WITH YOUR EXPLANATION.)

______________________________________________________________

______________________________________________________________

3. What do you like best about ______ Lake?

______________________________________________________________

______________________________________________________________

CATEGORY 4

1. a. Are there other lakes where you do the same type of boating that you do on ______ Lake? If there are, please list them below.

______________________________________________________________

______________________________________________________________

b. About how many days do you boat at these other places in a typical year?

______ DAYS

c. How does this lake compare to those lakes?

_____________________________________________________________

______________________________________________________________

d. Why did you come here today instead of those other places?

______________________________________________________________

______________________________________________________________

CATEGORY 5

1. a. Have you noticed any positive or negative changes on ______ Lake in the last five years? If you have, please describe the changes below.

Positive: ___________________________________________________

______________________________________________________________

Negative: __________________________________________________

______________________________________________________________

b. If you noticed changes, have these changes affected your enjoyment or use of ______ Lake? Please describe any effects below.

Positive: ______________________________________________________________

______________________________________________________________

Negative:

______________________________________________________________

______________________________________________________________

CATEGORY 6

1. Are there changes you would like to see on ______ Lake? If there are, please describe them below.

______________________________________________________________

______________________________________________________________

CATEGORY 7

1. Which of these statements best describes your expectation for the number of boats on the lake?

(Please Check One)

____ I saw ABOUT AS MANY boats as I expected to see today.

____ I saw MORE boats than I expected to see today.

____ I saw FEWER boats than I expected to see today.

2. Which of these statements best describes your preference for the number of boats on the lake?

(PLEASE ONE)

____ I saw ABOUT AS MANY boats as I wanted to see today.

____ I saw MORE boats than I wanted to see today.

____ I saw FEWER boats than I wanted to see today.

CATEGORY 8

1. Did you have any problems or conflicts with other visitors while on ______ Lake?

If yes, please describe the problems below. (PLEASE BE SPECIFIC.)

________________________________________________________

________________________________________________________

________________________________________________________

CATEGORY 9

Are there any additional comments you would like to make concerning Lake

____________________?

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