Corps of Engineers Civil Works Questionnaires Generic Clearance

CUSTOMER SERVICE SURVEY

(Personal Interview)

OMB 0710-0001

Expires: 30 September 2012

The public report burden this information collection is estimated to average 25 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this data collection, including suggestions for reducing this burden, to Department of Defense, Washington Headquarters Services, Executive Services Directorate, Information Management Division, and the Office of Information and Regulatory Affairs, Office of Management and Budget, Washington, D.C. 20503, Attn.: Desk Officer for U.S. Army Corps of Engineers. Respondents should be aware that notwithstanding any other provision of law, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Please DO NOT RETURN your completed form to either of these offices.

Customer Service Survey

Attitude

1. How satisfied are you with the Corps of Engineers record in demonstrating an enthusiastic commitment to ensuring customer satisfaction?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

2. How satisfied are you that the Corps of Engineers always demonstrates a sincere desire to listen to your needs?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

3. Are you satisfied that your service expectations are consistently met?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

4. Are you satisfied that the Corps of Engineers is reliable and follows through on its commitments?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

5. How satisfied are you that the Corps of Engineers displays flexibility in responding to your needs?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

Product & Services

6. Are you satisfied that the Corps of Engineers delivers quality products and services?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

6. Are you satisfied that your requirements are integrated into the Corps of Engineers products and services?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

6. How satisfied are you that your priorities are integrated into the Corps of Engineers products and services?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

6. How satisfied are you that your expectations are integrated into the Corps of Engineers products and services?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

Project Management

6. Are you satisfied that the Corps of Engineers is knowledgeable?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

6. Are you satisfied that people who work for the Corps are well trained?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

12. Are you satisfied that the Corps effectively manages programs in a timely manner?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

13. How satisfied are you that the Corps constantly meets schedules?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

13. Are you satisfied that the Corps is diligent in providing you with follow-up information?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

13. Are you satisfied you satisfied that the Corps provides easy access to information?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

13. Are you satisfied that you are contacted if a problem occurs?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

13. Are you satisfied if a problem occurs that you know who to contact?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

Cost & Affordability

13. How confident are you in the quality of information you receive from the Corps regarding financial commitments?

Very Unconfident

Somewhat Unconfident

Neither Confident Nor Unconfident

Somewhat Confident

Very Confident

13. Are you satisfied that the Corps of Engineers products and services are always reasonably priced?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

13. How satisfied are you that the Corps of Engineers is sensitive to your budget constraints?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

Communication

13. Are you satisfied the Corps of Engineers publications are informative and useful?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

22. Are you satisfied that the correspondence from the Corps of Engineers is clear and concise?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

23. Are you satisfied that The Corps of Engineers offers sound advice?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

Customer Input

24. How satisfied are you that Corps of Engineer employees seek your feedback regarding the products and services that you use?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

25. How satisfied are you that Corps of Engineer employees treat you as an important member of the team?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

26. Overall how satisfied of a customer of the Corps are you?

Very Dissatisfied

Somewhat Dissatisfied

Neither Satisfied Nor Dissatisfied

Somewhat Satisfied

Very Satisfied

27. Would you recommend the Corps of Engineers to other potential customers of their services?

Definitely Would Not Recommend the Corps

Probably Not Recommend the Corps

Neither Recommend Nor Not Recommend the Corps

Probably Would Recommend the Corps

Definitely Would Recommend the Corps

28. How likely would Corps of Engineers be as your choice for future projects and services?

Not At All Likely

Probably Not Likely

Neither Likely Nor Unlikely

Somewhat Likely

Very Likely

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