Corps of Engineers Civil Works Questionnaires Generic Clearance

RECREATION CUSTOMER SATISFACTION

(Personal Interview)

OMB 0710-0001

Expires: 30 September 2012

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RECREATION CUSTOMER SATISFACTION SURVEY

Respondent:

Age: _____

Size of Group: _____

Length of stay: _____Days

If one-day visit: _____Hours

Time and Place

Dates of current visit: _____________________________

Interview area: _____________________________

_____________________________

Street Address

_____________________________

City State Zip Code

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1. Please list the main recreation activities that you came to enjoy, in order of importance to you.

________________________________________________________________

________________________________________________________________

2. a. Is this your first visit to this lake? ___Yes ___No

b. If no, how many previous visits have you made to this lake in the last 12 months?

_____Visits

3. a. Do you visit other lakes? ___Yes ___No

b. If yes, please name the lakes that you visit most often.

________________________________________________________________

4. How does this lake compare to those lakes?

________________________________________________________________

________________________________________________________________

5. What changes would you like to see at this lake?

________________________________________________________________

________________________________________________________________

6. What changes have you seen since your first visit (if applicable)?

________________________________________________________________

________________________________________________________________

7. Please rate use on the following customer service issues: (Circle one letter for each issue)

	Excellent	Above Average	Average	Below Average	Poor
Cleanliness/sanitation (Garbage/litter removal, general appearance and maintenance)	A	B	C	D	E
Resource/protection/condition of natural resources (Water quality, erosion, etc.)	A	B	C	D	E
Safety/security (Availability of help, protection from physical hazards, crime/vandalism, etc.)	A	B	C	D	E
General Management (Prompt attention to problems, friendly, courteous, helpful, etc.)	A	B	C	D	E

8. Please tell us how important each of the following items are in contributing to the types of outdoor recreation experience you expect at an area like this. (Circle one number for each item)

	Not Important	Slightly Important	Moderately Important	Very Important	Extremely Important	N/A
Availability of basic information about the area (Operating hours, maps, facilities)	1	2	3	4	5	6
Availability of interpretive information about the area (Brochures and posters on plants, animals, fish, etc.)	1	2	3	4	5	6
Availability of places to enjoy my chosen activities away from other incompatible activities	1	2	3	4	5	6
Suitability of facilities for my main activities	1	2	3	4	5	6

9. Please tell us how satisfied you are with the following items:

	Very Disatisfied	Dissatisfied	Neither Satisfied nor Dissatisfied	Satisfied	Very Satisfied	N/A
Availability of basic information about the area (Operating hours, maps, facilities)	1	2	3	4	5	6
Availability of interpretive information about the area (Brochures and posters on plants, animals, fish, etc)	1	2	3	4	5	6
Availability of places to enjoy my chosen activities away from other incompatible activities	1	2	3	4	5	6
Suitability of facilities for my main activities	1	2	3	4	5	6

10. Please take the opportunity to comment on other issues regarding the lake, which may not have been discussed above.

_________________________________________________________________________________________________________________________________________________________________________________

THANK YOU FOR YOUR COOPERATION

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