Corps of Engineers Civil Works Questionnaires Generic Clearance

Visitor Center Exit Survey

(Personal Interview)

OMB 0710-0001

Expires: 30 September 2012

The public report burden this information collection is estimated to average 15 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this data collection, including suggestions for reducing this burden, to Department of Defense, Washington Headquarters Services, Executive Services Directorate, Information Management Division, and the Office of Information and Regulatory Affairs, Office of Management and Budget, Washington, D.C. 20503, Attn.: Desk Officer for U.S. Army Corps of Engineers. Respondents should be aware that notwithstanding any other provision of law, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Please DO NOT RETURN your completed form to either of these offices.

VISITOR CENTER EXIT SURVEY

Hello, my name is ____________. I would like to take about ten minutes of your time to ask you some questions about recreation and the Corps of Engineers. Your answers will help us to serve your needs better. May I begin?

1. The following questions pertain to the _______________ visitor center.

2. Have you ever visited _________ (name of lake or river) before?

3. Have you ever visited ____________ (name of visitor center) before?

4. How did you find out about this visitor center? ___________________________________________________________

5. Did you find this visitor center easily? yes ___ no ___

5a. If No, What problems did you have?

___________________________________________________________

6. Can you tell me what agency operates _____________ (name of lake/river)?

7. Did you walk through the exhibits in the visitor center? ___ yes ___ no.

8. Did you have any questions about __________ (name of lake/river) or the Corps of Engineers before arriving here today?

8a. If yes: What was your question? _______________________________________________________________

8b. Did you find an answer? ___ yes ___ no.

9. What would you say the exhibits in the visitor center are about? ________________

______________________________________________________________________

10. Do you feel like you learned something at the visitor center today?

10a. If yes: can you tell me what you learned? _________________________

______________________________________________________________________

11. Where did you read/see that? Check one: ___ video, ___ panel, ___ diorama,

___ brochure, other _________________________.

12. Did you discover anything that surprised you about the U.S. Army Corps of Engineers?

___ yes ___ no.

12a. If yes: what was it? ___________________________________________

12b. Where did you read/see that? Check one: ___ video, ___ panel, ___ diorama, ___ brochure, other _________________________.

13. Did you discover anything that surprised you about (name of lake/river)?

___ yes ___ no.

13a. If yes: what was it? ________________________________________________________________

13b. Where did you read/see that? Check one: ___ video, ___ panel, ___ diorama, ___ brochure, other _________________________.

12. Was there an exhibit that you especially liked in the visitor center?

___ yes ___ no.

14a. If yes: Which one? ___________________________________________

14b. What did you like about it? ______________________________________

15. Was there an exhibit that you especially disliked in the VC?

___ yes ___ no.

15a. If yes: Which one? _____________________________________________________

15b. Why didn’t you like it? __________________________________________________

16. Overall, how did you enjoy your visit to this visitor center?

Using a scale of 1 to 5 where 1 is “not at all enjoyable” and 5 is “extremely enjoyable.”

1 2 3 4 5

Not at all Slightly Moderately Very Extremely

Enjoyable Enjoyable Enjoyable Enjoyable Enjoyable

17. What did you enjoy most about your visit here today? ______________________________________________________________________

18. What will you tell your friends about your visit here today?

______________________________________________________________________

The following questions relate to interpretive programs or field trips offered at the site:

19. Did you attend an interpretive program or trip? ___ yes (go to next question) ___ no(skip to question 32)

20. Overall, how satisfied were you with your interpretive program or field trip?

Using a scale of 1 to 7 where 1 is “not at all satisfied” and 5 is “very satisfied.”

1 2 3 4 5

Not at all Slightly Moderately Very Extremely

Satisfied Satisfied Satisfied Satisfied Satisfied

21. What did you like the most about your interpretive program or field trip?

______________________________________________________________________

22. Why did you participate in the interpretive program or field trip?

(Check all that apply)

___ Fun & entertainment

___ Strictly educational

___ Both fun & educational

___ Other – explain _______________________________________________________

23. Why did you participate in the interpretive program or field trip?

(check all that apply)

___ Fun & entertainment

___ Strictly educational

___ Both fun & educational

___ Other – explain _______________________________________________________

24. What did you expect from this program?

______________________________________________________________________

25. Did we meet your expectations? ___ yes ___ no

26. Is there anything you would like to have done differently?

______________________________________________________________________

27. What other activities would you like see offered at the visitor center?

______________________________________________________________________

28. Did you receive information from the Corps of Engineers prior to your trip ___ yes (go to next question) ___ no (skip next question)

29. Was the information sent to you adequate for planning your field trip? ___ yes ___ no

29a. If no, how could it be improved?

______________________________________________________________________

30. Would you like to receive post-trip activities suggestions, such as __________?

______________________________________________________________________

31. If program or trip not taken: What was the main reason for not attending interpretative program or field trip?

______ not enough time

______ not interested

______ not scheduled at a convenient time

______ was not aware of interpretive program or field trip

______ other – explain _______________________________

32. Please rate the facilities at this visitor center using a scale of 1 to 5 where 1 is “Very Poor” and 5 is “Very Good”

FACILITY	Very Poor	Poor	Fair	Good	Very Good
Directional Signs to this site	1	2	3	4	5
Parking	1	2	3	4	5
Visitor Reception Area	1	2	3	4	5
Visitor Center Exhibits	1	2	3	4	5
Audiovisual Exhibits	1	2	3	4	5
Outdoor Exhibits	1	2	3	4	5
Trails	1	2	3	4	5
Bookstore	1	2	3	4	5
Picnic Area	1	2	3	4	5
Restrooms	1	2	3	4	5
Water Access	1	2	3	4	5
Staff Helpfulness	1	2	3	4	5
Staff Availability	1	2	3	4	5
Staff Courtesy	1	2	3	4	5
Staff Knowledge	1	2	3	4	5
Water Safety Programs	1	2	3	4	5
Interpretive or Educational Programs	1	2	3	4	5
Other (Please Specify) ______________________________	1	2	3	4	5
Other site specific facilities (to be identified by VC staff at site)	1	2	3	4	5
Comments…..

33. Would you be willing to pay a fee to tour this facility and participate in the activities you did today?

___ yes ___ no

33a. If yes, what is the maximum amount that visiting this facility would worth to you?

(read choices)

___Less than $1 ___$1 ___$2 ___$3 ___$4 ___$5 more than $5 (specify) $ ________

34. Would you recommend this center to others?

___ yes ___ no

35. Do you have any other thoughts you would like to share with the visitor center staff?

______________________________________________________________________

INFORMATION ABOUT YOU.

36. How many people are in your party? ___________________________

37. Did you bring children with you today?

37a. If yes, what is/are the age(s) of the children?

______________________________________________________________________

38. Where is your home city and state?

City ________________ State __________________

39. Are you a member of any museums at home? ___ yes, ___ no.

40. In a typical year, how frequently do you visit museums?

___ less than once per year

___ 1-2 times per year

___ 3-5 times per year

___ 6-10 times per year

___ more that 10 times per year

41. In a typical year, how frequently do you visit Corps of Engineer visitor centers?

___ less that once per year

___ 1-2 times per year

___ 3-5 times per year

___ 6-10 times per year

___ more that 10 times per year

Thank you for your time.

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