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Improve Our Customer Service
PRSRT
FIRST-CLASS
US POSTAGE
PAID
MADISON, WI
PERMIT NO 2801
WPS TRICARE FOR LIFE
1717 W. BROADWAY—PO BOX 14513
MADISON, WI 53708-0513
1. Please rate our performance on a scale from “1” (Poor) to “5” (Excellent)
in each of the following service areas:
1) Are your TRICARE claim(s) processed timely?
2) Are your TRICARE claim(s) processed accuracy?
3) How would you rate Customer Service Accessibility?
4) How would you rate Customer Service response time?
5) Do you believe the TRICARE Explanation of Benefits
is clear and understandable?
6) How would you rate your overall service?
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2. Comments: ___________________________________________________________________
____________________________________________________________________________
3. Would you like someone from TDEFIC Customer Service
to contact you about any concerns you may have? ❍ No
❍ Yes
If Yes, Name (please print):_______________________________________________________
If Yes, Daytime Phone #: (
)
–
P
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST-CLASS MAIL
PERMIT NO. 3320
MADISON, WI
POSTAGE WILL BE PAID BY ADDRESSEE
TRICARE FOR LIFE
WPS HEALTH INSURANCE
PO BOX 14513
MADISON, WI 53791-8481
Outstanding Online Service is in Sight —
An Enhanced WPS Website is Here!
At WPS TRICARE for Life, we pride ourselves on outstanding customer service. We
understand too that sometimes it is more convenient to serve yourself. Now you can with
an enhanced TRICARE4U website. Access information instantly from the comfort of your
home or office! Based on feedback from customers like you, we have designed the website
to be both easy to navigate and informative:
• View the status of claims and download
your Explanation of Benefits
• Update your other health insurance
• Verify your eligibility or the out-of-pocket expenses
for you or your family
• Contact Customer Service in a secure environment
• And more!
TRICARE for Life
P.O. Box 14513
Madison, WI 53708-0513
Visit www.TRICARE4U.com today
and make full use of its many
exciting features!
Share Your Thoughts to
Improve Our Customer Service!
At WPS Health Insurance, our goal is to provide you with top-notch customer
service. We know it’s what you have come to expect from us. To ensure that
we continue to offer the kind of service you deserve, we randomly survey our
customers to learn more about their experience with us.
We’ve come a long way at WPS in our nearly 60 years of doing business.
Many of the improvements we’ve made to our Customer Service Department
have been the result of constructive feedback from these surveys.
Please take a few minutes to answer the following questions regarding WPS
TRICARE for Life claims processing and the service provided by our Customer
Service Department. When you have completed the survey, simply detach
the postage paid reply card and drop it in the mail.
We’re eager to hear from you. Help us to serve you even better!
21603-097-0805 Persons under 18 years of age will not be surveyed.
© 2008 Wisconsin Physicians Service Insurance Corporation. All rights reserved.
Share Your
Thoughts
Improve Our Customer Service
PRSRT
FIRST-CLASS
US POSTAGE
PAID
MADISON, WI
PERMIT NO 2801
WPS TRICARE FOR LIFE
1717 W. BROADWAY—PO BOX 14513
MADISON, WI 53708-0513
1. Please rate our performance on a scale from “1” (Poor) to “5” (Excellent)
in each of the following service areas:
1) Are your TRICARE claim(s) processed timely?
2) Are your TRICARE claim(s) processed accuracy?
3) How would you rate Customer Service Accessibility?
4) How would you rate Customer Service response time?
5) Do you believe the TRICARE Explanation of Benefits
is clear and understandable?
6) How would you rate your overall service?
➀
➀
➀
➀
➀
➁
➁
➁
➁
➁
➂
➂
➂
➂
➂
➃
➃
➃
➃
➃
➄
➄
➄
➄
➄
➀
➁
➂
➃
➄
2. Comments: ___________________________________________________________________
____________________________________________________________________________
3. Would you like someone from TDEFIC Customer Service
to contact you about any concerns you may have? ❍ No
❍ Yes
If Yes, Name (please print):_______________________________________________________
If Yes, Daytime Phone #: (
)
–
P
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST-CLASS MAIL
PERMIT NO. 3320
MADISON, WI
POSTAGE WILL BE PAID BY ADDRESSEE
TRICARE FOR LIFE
WPS HEALTH INSURANCE
PO BOX 14513
MADISON, WI 53791-8481
Outstanding Online Service is in Sight —
An Enhanced WPS Website is Here!
At WPS TRICARE for Life, we pride ourselves on outstanding customer service. We
understand too that sometimes it is more convenient to serve yourself. Now you can with
an enhanced TRICARE4U website. Access information instantly from the comfort of your
home or office! Based on feedback from customers like you, we have designed the website
to be both easy to navigate and informative:
• View the status of claims and download
your Explanation of Benefits
• Update your other health insurance
• Verify your eligibility or the out-of-pocket expenses
for you or your family
• Contact Customer Service in a secure environment
• And more!
TRICARE for Life
P.O. Box 14513
Madison, WI 53708-0513
Visit www.TRICARE4U.com today
and make full use of its many
exciting features!
Share Your Thoughts to
Improve Our Customer Service!
At WPS Health Insurance, our goal is to provide you with top-notch customer
service. We know it’s what you have come to expect from us. To ensure that
we continue to offer the kind of service you deserve, we randomly survey our
customers to learn more about their experience with us.
We’ve come a long way at WPS in our nearly 60 years of doing business.
Many of the improvements we’ve made to our Customer Service Department
have been the result of constructive feedback from these surveys.
Please take a few minutes to answer the following questions regarding WPS
TRICARE for Life claims processing and the service provided by our Customer
Service Department. When you have completed the survey, simply detach
the postage paid reply card and drop it in the mail.
We’re eager to hear from you. Help us to serve you even better!
21603-097-0805 Persons under 18 years of age will not be surveyed.
© 2008 Wisconsin Physicians Service Insurance Corporation. All rights reserved.
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST-CLASS MAIL
PERMIT NO. 3320
MADISON, WI
POSTAGE WILL BE PAID BY ADDRESSEE
TRICARE FOR LIFE
WPS HEALTH INSURANCE
PO BOX 14513
MADISON, WI 53791-8481
Outstanding Online Service is in Sight —
An Enhanced WPS Website is Here!
At WPS TRICARE for Life, we pride ourselves on outstanding customer service. We
understand too that sometimes it is more convenient to serve yourself. Now you can with
an enhanced TRICARE4U website. Access information instantly from the comfort of your
home or office! Based on feedback from customers like you, we have designed the website
to be both easy to navigate and informative:
• View the status of claims and download
your Explanation of Benefits
• Update your other health insurance
• Verify your eligibility or the out-of-pocket expenses
for you or your family
• Contact Customer Service in a secure environment
• And more!
TRICARE for Life
P.O. Box 14513
Madison, WI 53708-0513
Visit www.TRICARE4U.com today
and make full use of its many
exciting features!
21603-097-0805 Persons under 18 years of age will not be surveyed.
© 2008 Wisconsin Physicians Service Insurance Corporation. All rights reserved.
Share Your Thoughts to
Improve Our Customer Service!
At WPS Health Insurance, our goal is to provide you with top-notch customer
service. We know it’s what you have come to expect from us. To ensure that
we continue to offer the kind of service you deserve, we randomly survey our
customers to learn more about their experience with us.
We’ve come a long way at WPS in our nearly 60 years of doing business.
Many of the improvements we’ve made to our Customer Service Department
have been the result of constructive feedback from these surveys.
Please take a few minutes to answer the following questions regarding WPS
TRICARE for Life claims processing and the service provided by our Customer
Service Department. When you have completed the survey, simply detach
the postage paid reply card and drop it in the mail.
We’re eager to hear from you. Help us to serve you even better!
Share Your
Thoughts
Improve Our Customer Service
WPS TRICARE FOR LIFE
1717 W. BROADWAY—PO BOX 14513
MADISON, WI 53708-0513
PRSRT
FIRST-CLASS
US POSTAGE
PAID
MADISON, WI
PERMIT NO 2801
1. Please rate our performance on a scale from “1” (Poor) to “5” (Excellent)
in each of the following service areas:
1) Are your TRICARE claim(s) processed timely?
2) Are your TRICARE claim(s) processed accuracy?
3) How would you rate Customer Service Accessibility?
4) How would you rate Customer Service response time?
5) Do you believe the TRICARE Explanation of Benefits
is clear and understandable?
6) How would you rate your overall service?
➀
➀
➀
➀
➀
➀
➁
➁
➁
➁
➁
➁
➂
➂
➂
➂
➂
➂
➃
➃
➃
➃
➃
➃
➄
➄
➄
➄
➄
➄
2. Comments: ___________________________________________________________________
____________________________________________________________________________
3. Would you like someone from TDEFIC Customer Service
to contact you about any concerns you may have? ❍ No
❍ Yes
If Yes, Name (please print):_______________________________________________________
If Yes, Daytime Phone #: (
)
–
B
| File Type | application/pdf |
| File Modified | 2011-01-27 |
| File Created | 2008-05-01 |