Insurance Claim survey cover letter

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XXXXXXXXXXXXX	In Reply Refer To:
XXXXXXXXXXXXX	310/292-S
XXXXXXXXXXXXX	XXXXXXXXXXXX



Dear XXXXXXXXXX:

We recently processed a cash surrender on your government life insurance.

Now we would like to know if we did the best possible job.  You can help us by doing the following:

         1. Fill out the enclosed survey.
	2. Send it to us in the enclosed envelope. (We've paid for the postage.)

Completing the survey is voluntary, and it will help us improve our service.  

If you have any questions and would like us to call you, fill in the box at the bottom of the survey.

Thank you for taking your time to help us.  Please return your survey as soon as possible to make sure we can include your responses in the results.

Sincerely yours,



JACQUELINE Y. HOWARD
Chief, Policyholders Services Division

Enclosures
Survey
Postage Paid Envelope











VA GOVERNMENT LIFE INSURANCE
CASH SURRENDER SURVEY


7. How can we improve our service?
							








Complete This Section  ONLY  If You Would Like Someone To Call You About This Insurance
    • Yes, I would like an Insurance Representative to call me about my recent request.
Name:______________________ 		Daytime Phone Number:__________________________

Insurance File Number:____________________	Best time to call during the day:_______________ 
		 (MMMMYYYY)(survey #)