Insurance Surveys

Insurance Surveys

OMB 29 Survey - Telephone Survey PSD (2-4-2010)

Insurance Surveys

OMB: 2900-0771

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XXXXXXXXXXXXX In Reply Refer To:

XXXXXXXXXXXXX 310/292-S

XXXXXXXXXXXXX XXXXXXXXXXXX




Dear XXXXXXXXXX:


We recently spoke to you on the telephone concerning the above referenced government life insurance policy.


Now we would like to know if we did the best possible job. You can help us by doing the following:


1. Fill out the enclosed survey.

2. Send it to us in the enclosed envelope. (We've paid for the postage.)


Completing the survey is voluntary, and it will help us improve our service.


If you have any questions and would like us to call you, fill in the box at the bottom of the survey.


Thank you for taking your time to help us. Please return your survey as soon as possible to make sure we can include your responses in the results.



Sincerely yours,





JACQUELINE Y. HOWARD

Chief, Policyholders Services Division


Enclosures

Survey

Postage Paid Envelope


VA GOVERNMENT LIFE INSURANCE

TELEPHONE SERVICE SURVEY

(Policyholders Services Division)


Strongly Agree

Agree

Neither Agree nor Disagree

Disagree

Strongly

Disagree

No Other Insurance

1. It was easy to get through to a telephone representative.

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2. Our telephone representative was courteous.

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3. Our telephone representative listened to your question(s) or concern(s).

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4. Our telephone representative gave you the information you needed.

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5. If you were promised follow-up action, it was done quickly.

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6. If you were promised follow-up action, it was done accurately.

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7. The overall quality of our service was good.

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8. Our service was good when compared with other life insurance companies.

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9. How can we improve our service?






Complete This Section ONLY If You Would Like Someone To Call You About Your Insurance

  • Yes, I would like an Insurance Representative to call me about my recent request.

Name:______________________ Daytime Phone Number:__________________________


Insurance File Number:____________________ Best time to call during the day:_______________

(MMMMYYYY)(survey #)

Insurance Toll-free (1-800-669-8477) Insurance Toll-free fax (1-888-748-5828)

Website & E-mail (www.insurance.va.gov) Hours of operation: (Mon. – Fri. 8:30 a.m. – 6:00 p.m. ET)

Best days to call (Wed. and Thurs.) Automated policy access (24 hours, 7 days a week)



File Typeapplication/msword
File TitleInsurance Claim survey cover letter
AuthorLori Hamilton
Last Modified Byissrfore
File Modified2010-02-04
File Created2009-11-24

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