Swordfish and Billfish - Internet and IVR reporting

A statement is being added to the phone system introductions saying that the OMB Control Number and
expiration date for the data collection are available upon request.
Message 2000: REPORTING CATCH for swordfish and billfish;
Effective October 17th, 2007, NOAA Fisheries is implementing a new internet based reporting system for
recreational non-tournament landings of North Atlantic swordfish and billfish at http://www.hmspermits.gov. All
recreational non-tournament landings of swordfish and billfish, including those landed on a charter or headboat,
must be reported. Recreational non-tournament landings must be reported by the permitted owner of the vessel
landing the fish, or their designee. A landed fish means a fish that is kept and has been brought to shore. All billfish
and swordfish landed during a tournament must be reported by the tournament operator directly to the NOAA
Fisheries Southeast Fisheries Science Center on forms available from the Center.
Vessels landing Billfish and Swordfish in North Carolina and Maryland must report their landings
through the landing cards provided by those states, all other states including Puerto Rico and the U.S.Virgin Islands,
must report using the internet reporting site or this call-in system within 24 hours of landing.
To report a swordfish or billfish landed in the non-tournament recreational fishery via the internet, please go to
http://www.hmspermits.gov and fill in the required landings information as prompted. NOAA Fisheries will
maintain and monitor the current toll-free reporting line as a backstop to the internet reporting site and to assist those
vessel owners who do not have access to the internet.
To report a swordfish or billfish landed in the non-tournament recreational fishery via telephone, choose that option
at the end of this message. To ensure the accuracy of your report,
we recommend that you write down the following instructions or play them back before recording your report.
When reporting via telephone, please leave your name, HMS Permit number, and telephone number.
Or if you prefer, you can, provide all of the following information. It is extremely important to provide a contact
name and number so that National Marine Fisheries Service can conduct a follow-up call
to validate reports and provide you with a confirmation number. Please provide the vessel name, permit number,
phone number and fish species with lower jaw fork length for marlins, sailfish and swordfish, as well as date, and
location caught. Vessel owners may also report cleithrum-to-caudal keel length or weight, for swordfish that are
landed.
If you have additional questions about reporting your billfish catch, please call (727) 824-5399.
(pause)
For tunas:
To report recreationally landed bluefin tuna please call the 888-USA-TUNA line at 888-872-8862.
Or to obtain information on the Large Pelagic Survey, or information on Maryland
and North Carolina landing tag requirements, please call 301-713-2328.
To repeat the reporting instructions press *
To record, please speak slowly and clearly.
To record now, press 1.
To return to the main menu press 0."
Message for extension 188
Hello, you have reached Highly Migratory Species catch reporting
Effective October 17th, 2007, NOAA Fisheries is implementing a new internet based reporting system for
recreational non-tournament landings of North Atlantic swordfish and billfish at http://www.hmspermits.gov.
To report a swordfish or billfish landed in the non-tournament recreational fishery via the internet, please go to
http://www.hmspermits.gov and fill in the required landings information as prompted. NOAA Fisheries will
maintain and monitor the current toll-free reporting line as a backstop to the internet reporting site and to assist those
vessel owners who do not have access to the internet.
To report a swordfish or billfish landed in the non-tournament recreational fishery via telephone, please leave your
name, telephone number, HMS permit number, species landed, and trip dates after the tone. We will get back to you
as soon as we can.

A statement is being added to the phone system introductions saying that the OMB Control Number and expiration
date for the application data collection are available upon request.
(As this script is for several purposes, the landings initial choice, and beginning and end of landings script are highlighted in
yellow).
NMFS IVR Call Script 4_2009
m0100_mainmenu_b
Welcome to the National Marine Fisheries Voice activated System where you can speak your choices. Here’s what I can help
you with. You can say “Fishing Permits”, “Report Landings” or “Tournament Information”. You can also say “More
choices”.
m0100_mainmenu_a
We’re back at the main menu. You can say “Fishing Permits”, “Report Landings”, “Tournament Information” or “More
choices”.
m0100_mainmenu_noinput1
Please say “Fishing Permits”, “Report Landings”, “Tournament Information” or “More choices”. <1.5 second pause> To
speak with a customer service representative say “operator”
m0100_mainmenu_noinput2
Let’s try once more using your keypad. To renew, change or check the status of a fishing permit press 1. To Report a landing
press 2. For Tournament Information press 3. To hear more choices press 4. To speak with a customer service representative
press 0
m0100_mainmenu_nomatch1
Sorry, which one? <1.5 second pause> “Fishing Permits”, “Report Landings”, “Tournament Information” or “More choices”.
<1.5 second pause> To speak with a customer service representative say “operator”
m0100_mainmenu_nomatch2
Let’s try once more. To renew, change or check the status of a fishing permit press 1. To Report a landing press 2. For
tournament information press 3. To hear more choices press 4. To speak with a customer service representative press 0
m0100_disconfirm1
My Mistake, Let’s try again. Say “Fishing Permits” or press 1, “Report Landings” or press 2, “Tournament Information” or
press 3, “More Choices” or press 4. To speak with a customer service representative press 0
m0100_mainmenu_help
To renew, change or check the status of a fishing permit press 1. To Report a Landing press 2. For Tournament Information
press 3. For regulation updates, Tuna ID guides or permit applications press 4. To speak with a customer service
representative press 0
m0150_tournament_info
From here you can listen to tournament rules or you can have a tournament package mailed to you. Now say “Tournament
Rules” or “Tournament package”
m0150_tournament_info_noinput1
Say “Tournament Rules” or “Tournament package”. You can also say “Main Menu”
m0150_tournament_info_noinput2
To hear tournament rules press 1. To have a tournament package mailed to you press 2. To return to the main menu press 3.
To speak with a customer service representative press 0.
m0150_tournament_info_nomatch1
Sorry, which one? <1.5 second pause> Say “Tournament Rules” “Tournament package” or “Main Menu”.
m0150_tournament_info_nomatch2
Lets try once more. To hear tournament rules press 1. To have a tournament package mailed to you press 2. To return to the
main menu press 3. To speak with a customer service representative press 0.
m0150_disconfirm1
My Mistake. Let’s try again. Say “Tournament Rules” or press 1. “Tournament package” or press 2. “Main Menu” or press
3. “Operator” or press 0.
m0150_tournament_info_help
I can either play tournament rules over the phone for you or help you get a tournament package. To hear tournament rules
press 1. To have a tournament package mailed to you press 2. To return to the main menu press 3. To speak with a customer
service representative press 0.
m0200_tournament_rules_a
Registration is required for any fishing tournament involving the catch and or landing of Atlantic highly migratory species,
including Atlantic tunas, shark, sword fish or billfish. Regulations require that a tournament operator notify National Marine
Fisheries of the purpose, date and location of the tournament if it is conducted from a port in an Atlantic coastal state. This
includes Puerto Rico and the US Virgin Islands. The tournament must be reported at least 4 weeks prior to commencement of
the event. National Marine Fisheries will notify the tournament operator, in writing, when his or her tournament has been
selected for reporting. The tournament operator must maintain and submit to National Marine Fisheries a record of catch and
effort using forms provided by National Marine Fisheries. Tournament operators must submit completed forms within 7 days
of the conclusion of the tournament and much attach a copy of the tournament rules.
1

m0200_tournament_rules_b
To hear that again say “Repeat that”. If you’d like to receive a tournament registration package say “Tournament package”
m0200_tournament_rules_noinput1
To hear tournament rules again say “Repeat that”. Otherwise say “Tournament Package”. You can also say “Main Menu”.
m0200_tournament_rules_noinput2
To repeat the tournament rules press *. To have a tournament packaged mailed to you press 1. To return to the main menu
press #. To speak with a customer service representative press 0.
m0200_tournament_rules_nomatch1
Sorry, what was that? <1.5 second pause> Say “Repeat That” “Tournament package” or “Main Menu”. You can also say
“Operator”
m0200_tournament_rules_nomatch2
Let’s try once more. To repeat the tournament rules press *. To have a tournament packaged mailed to you press 1. To return
to the main menu press #. To speak with a customer service representative press 0.
m0200_disconfirm1
My mistake. Let’s try again. To repeat the tournament rules press *. To have a tournament packaged mailed to you press 1.
To return to the main menu press #. To speak with a customer service representative press 0.
m0200_tournament_rules_help
To repeat the tournament rules press *. To have a tournament package mailed to you press 1. To return to the main menu press
#. To speak with a customer service representative press 0.
m0250_permits_menu
From here you can say. “New Permits” “Permit Renewals”, or “Check permit status”. To apply by mail say “Permit
Package”. Please note: Not all permits are transferable between vessels. <2.0 second pause> To update your address or phone
number, or to change vessel ownership say “operator”.
m0250_permits_menu_2nd
Were back at the Permits Menu. You can say “New Permits” “Permit Renewals”, or “Check permit status”. To apply by
mail say “Permit Package”. <2.0 second pause> To update your address or phone number, change vessel ownership or to
speak with a customer service representative say “operator”.
m0250_permits_menu_noinput1
Please say “New Permits” “Permit Renewals”, or “Check permit status”. To apply by mail say “Permit Package”. To
update your address or phone number, change vessel ownership or to speak with a customer service representative say
“operator
m0250_permits_menu_noinput2
Let’s try once more. For new permits press 1. To renew an existing permit press 2. To check the status of a permit press 3.
To have a Permit Package mailed to you press 4. To update your address, phone number or to change vessel ownership press
0. To return to the main menu press #
m0250_permits_menu_nomatch1
Sorry, what was that? Say “New Permits” “Permit Renewals”, or “Check permit status”. To apply by mail say
“Permit Package”. You can also say “Operator”
m0250_permits_menu_nomatch2
Let’s try once more. For new permits press 1, To renew an existing permit press 2. To check the status of a permit press 3. To
have a Permit Package mailed to you press 4. To update your address, phone number or to change vessel ownership press 0 to
speak with an operator.
m0250_disconfirm1
My Mistake. Let’s try again. Say “New Permits” or press 1. “Permit Renewals” or press 2. “Check permit status” or press 3.
To apply by mail say “Permit Package” or press 4. To update your address or phone number, change vessel ownership or to
speak with a customer service representative say “operator” or press 0. For the main menu press #.
m0250_permits_menu_help
For new permits press 1, To Permit Renewals press 2. To check the status of a permit press 3. To have a Permit Package
mailed to you press 4. To get a copy of a permit, update your address, phone number or to change vessel ownership press 0 to
speak with an operator. To return to the Main menu press #.
m0300_renewal
You can use this system to renew the following 3 types of permits only. Atlantic Tuna, Atlantic HMS Angling, or Atlantic
HMS Charter/Headboat . To renew one of these permits say “Continue”. Otherwise say “Other Permits”
m0300_renewal_noinput1
If you’re calling to renew an Atlantic tuna, an Atlantic HMS, or an Atlantic HMS Charter/Headboat permit, say “Continue”.
If not, say “Other Permits”.
m0300_renewal_noinput2
Here are the permits you can renew using this system. The Atlantic tuna. The Atlantic HMS Angling, or the Atlantic HMS
Charter/Headboat . If you’re calling to renew one of these permits press 1. For information on how to renew other types of
permits press 2.
m0300_renewal_nomatch1
Pardon? <1.5 second pause> To renew an Atlantic tuna, Atlantic HMS Angling, or Atlantic HMS Charter/Headboat say
“Continue”. Otherwise say “Other Permits”
2

m0300_renewal_nomatch2
Let’s try once more. To renew a Atlantic tuna, Atlantic HMS Angling, or Atlantic HMS Charter/Headboat permit press 1.
For other permits press 2.
m0300_disconfirm1
My Mistake. Let’s try again. If your calling to renew an Atlantic tuna, an Atlantic HMS Angling, or an Atlantic HMS
Charter/Headboat permit say “Continue” or press 1. If not press 2.
m0300_renewal_help
Currently we can renew Atlantic tuna, Atlantic HMS Angling, or Atlantic HMS Charter/Headboat permits. To renew one of
these permits say “Continue”. Otherwise say “Other Permits”
m0325_other_permits
In the next few years, National Marine Fisheries plans to make other permits renewable through this system. Until then please
contact one of the following permitting offices. You’ll have a chance to hear this information again.To contact the Northeast
permitting office please call 978-281-9438. For the Southeast permitting office please call 727-824-5326.
m0325_other_permits_noinput1
You can say “Repeat that” or “Main Menu”
m0325_other_permits_noinput2
To hear the numbers again press 1. To return to the main menu press #. To speak with a customer service representative press
0.
m0325_other_permits_nomatch1
Sorry, what was that? <1.5 second> Say “Repeat that” or “Main Menu”.
m0325_other_permits_nomatch2
Let’s try once more. To hear the phone numbers again press 1. To return to the main menu press #. To speak with a customer
service representative press 0.
m0325_other_permits_help
To contact the Northeast permitting office please call 978-281-9438.
For the Southeast permitting office please call 727-824-5326.
y0350_owner_initial
Are you the owner/operator of this vessel OR fully authorized by the owner/operator to renew this permit?
y0350_owner_noinput1
Please say yes if you are the owner/operator of this vessel OR fully authorized by the owner/operator to renew this permit. If
not, say “No”.
y0350_owner_noinput2
If you are the owner/operator of this vessel OR if you are fully authorized by the owner/operator to renew this permit press 1.
Otherwise press 2.
y0350_owner_nomatch1
Was that yes or no?
y0350_owner_nomatch2
If you are the owner/operator of this vessel OR if you are fully authorized by the owner/operator to renew this permit Press 1.
Otherwise press 2.
y0350_owner_help
Please say Yes if you are the owner/operator of this vessel OR if are fully authorized by the owner/operator to renew this
permit. If not say “No”
a0400_get_permit_renewal_initial
Ok, please enter your 8-digit permit number followed by the pound sign, or.say it one digit at a time.
a0400_get_permit_renewal_2
Please enter your 8-digit permit number followed by the pound sign <1.5 second pause> If you don’t know the number say “I
don’t have it”.
a0400_get_permit_renewal_noinput1
Please enter your 8-digit permit number followed by the pound sign. <1.5 second pause> You can find the number on the
upper left side of your permit. <1 second pause> You can also say “I don’t have it”.
a0400_get_permit_renewal_noinput2
To renew your permit, please enter the 8-digit permit number followed by the pound sign or say “I don’t have it”.
a0400_get_permit_renewal_nomatch1
Please enter or say the number again. <1.5 second pause> You can also say “I don’t have it”.
a0400_get_permit_renewal_nomatch2
Let’s try once more. Please enter your 8-digit permit number followed by the pound sign or say “I don’t have it”.
a0400_get_permit_renewal_help
Please say or enter your 8-digit permit number, one digit at a time followed by the pound sign. You can also say “I don’t have
it”.
s0450_pls_hold
Hold one moment.
3

s0525_not_found
I didn’t find that permit number, let’s try again.
s0625_not_renewable
Sorry, your permit is not renewable. One moment.
m0650_read_permit_initial_2nd
Once again
m0650_read_permit_initial_a
This permit is
m0650_read_permit_initial_b
With a gear type of
m0650_read_permit_initial_c
To hear that again say “Repeat that”
m0650_read_permit_initial_d
To renew this permit without making any changes say “Renew it now”. <1.5 second pause> Otherwise to make a change you
can say “Change the Category” or “Change the Gear type” <1.5 second pause> To enter a different permit number say “start
over”.
m0650_read_permit_noinput1
To renew now without making changes press 1. To change the category of this permit press 2. To change just the gear type
press 3. To enter a different permit number press 4. To hear this permit type again press *.
m0650_read_permit_noinput2
To renew this permit without changing it Press 1. To change the category press 2. To Change the Gear type Press 3. <1.5
second pause> To enter a new permit number press 4. To speak with a customer service representative press 0.
m0650_read_permit_nomatch1
Sorry, What was that? <1.5 second pause> You can say “Renew it now”. “Change the Category” or “Change the Gear type”
<1.5 second pause> You can also say “Repeat that” or “Start Over”.
m0650_read_permit_nomatch2
Let’s try once more. If you’re ready to renew this permit press 1, To change the category press 2. To change just the gear
type press 3. To speak with a customer service representative press 0.
m0650_disconfirm1
My mistake, Let’s try once more. Say “renew it now” or press 1. “Change the category” or press 2. “Change the gear type”
or press 3. “Repeat that” or press *.
m0650_read_permit_help
If you’re ready to renew this permit without making any changes press 1, To change the category press 2. To change just the
gear type press 3. To speak with a customer service representative press 0.
s0680_no_changes_a
Sorry, you can’t make changes to a Long Line or Purse Seine Permit.
s0680_no_changes_b
Sorry, the only gear type for a Harpoon Permit is Harpoon.
m0700_category_initial
Here are the 5 Atlantic permit Categories. When you hear the one you want just say it. “Tunas General”, “HMS Angling”,
“HMS Charter Headboat”, “Tunas Harpoon” or “Tunas Trap”.
m0700_category_noinput1
Please say “Tunas General”, “HMS Angling”, “HMS Charter Headboat”, “Tunas Harpoon” or “Tunas Trap”.
m0700_category_noinput2
Here are the categories once more. To select Tunas General press 1. For HMS Angling press 2. HMS Charter Headboat
press 3. Tunas Harpoon press 4. Tunas Trap press 5. To speak with a customer service representative press 0
m0700_category_nomatch1
Sorry what category? <1.5 second pause> Say “Tunas General”, “HMS Angling”, “HMS Charter Headboat”, “Tunas
Harpoon” or “Tunas Trap”
m0700_category_nomatch2
Let’s try once more. To select Tunas General press 1. HMS Angling press 2. HMS Charter Headboat press 3. Tunas
Harpoon press 4. Tunas Trap press 5. To speak with a customer service representative press 0
m0700_disconfirm1
My Mistake. Let’s try again. Say “Tunas General” or press 1. “HMS Angling” or press 2. “HMS Charter Headboat” or press
3. “Tunas Harpoon” or press 4. “Tunas Trap” or press 5. To speak with a customer service representative press 0
m0700_category_help
Here are the categories to choose from. To change your category to Tunas General press 1. For HMS Angling press 2. HMS
Charter Headboat press 3. Tunas Harpoon press 4. Tunas Trap press 5. To speak with a customer service
representative press 0
m0800_charter_initial
4

Please note: To qualify for this permit, you must be a licensed captain or have one aboard on every HMS trip. If persons
aboard a vessel with aCharter/Headboat permit are fishing for, or are in possession of, Atlantic tunas, sharks, swordfish, or
billfish, the operator of the vessel must carry either a valid Merchant Marine License or an Uninspected Passenger License
issued by the U.S. Coast Guard. This license must be carried on their person.
To hear that again say “Repeat that”. If you’d still like a charter headboat permit say “Continue”. Otherwise say “Choose
a new category”.
m0800_charter_noinput1
If you’d still like a charter headboat permit say “Continue”. If not, say “Choose a new category”. To hear the charter
headboat rules again say “Repeat that”.
m0800_charter_noinput2
To select the charter headboat category press 1. To choose a different category press 2. To hear the rules again press *. To
speak with a customer service representative press 0.
m0800_charter_nomatch1
Pardon? <1.5 second pause> Say “Continue” or “Choose a new category”. To hear the information again say “Repeat that”
m0800_charter_nomatch2
Let’s try once more. If you’d still like to select this category press 1. To choose a different category press 2. To hear the
charter headboat rules again press *. To speak with a customer service representative press 0.
m0800_disconfirm1
My Mistake. Let’s try again. If you’d still like a charter headboat permit say “Continue” or press 1. If not, say “Choose a
new category” or press 2. To hear the charter headboat rules again say “Repeat that” or press *. To speak with a customer
service representative press 0.
m0800_charter_help
Please note: To qualify for this permit, you must be a licensed captain or have one aboard on every HMS trip. If persons
aboard a vessel with Charter/Headboat permit are fishing for, or are in possession of, Atlantic tunas, sharks, swordfish, or
billfish, the operator of the vessel must carry either a valid Merchant Marine License or an Uninspected Passenger License
issued by the U.S. Coast Guard. This license must be carried on their person.
m0900_general_tuna_gear_initial
Ok, Tunas General. Now, please select a gear type. You can say “Rod and Reel” “Handline” “ Harpoon” or “Bandit Gear”
m0900_general_tuna_gear_noinput1
Please say “Rod and Reel” “Handline” “Harpoon” or “Bandit Gear”
m0900_general_tuna_gear_noinput2
Here are the gear types again. For Rod and Reel press 1. For Handline press 2. For Harpoon press 3. For Bandit Gear press 4.
To speak with a customer service representative press 0.
m0900_general_tuna_gear_nomatch1
Could you repeat the gear type? <1.5 pause> Say “Rod and Reel” “Handline” “ Harpoon” or “Bandit Gear”
m0900_general_tuna_gear_nomatch2
Let’s try once more. For Rod and Reel press 1. For Handline press 2. For Harpoon press 3, for Bandit Gear press 4. To speak
with a customer service representative press 0.
m0900_general_tuna_gear_help
You’ll need to select a gear type for this permit. To select Rod and Reel press 1. For Handline press 2. For Harpoon press 3.
For Bandit Gear press 4. To speak with a customer service representative press 0.
m0925_charter_gear_initial
Ok, please select a gear type. Say, “Rod and Reel”, “Handline” or “Bandit Gear”.
m0925_charter_gear_noinput1
Please say “Rod and Reel” “Handline” or “Bandit Gear”
m0925_charter_gear_noinput2
Here are the gear types again. For Rod and Reel press 1. For Handline press 2. For Bandit Gear press 3. To speak with a
customer service representative press 0.
m0925_charter_gear_nomatch1
Could you repeat the gear type? <1.5 pause> Say “Rod and Reel” “Handline” or “Bandit Gear”
m0925_charter_gear_nomatch2
Let’s try once more. For Rod and Reel press 1, for Handline press 2, for Bandit Gear press 3. To speak with a customer
service representative press 0.
m0925_charter_gear_help
You’ll need to select a gear type for this permit. To select Rod and Reel press 1. For Handline press 2. For Bandit Gear press
3. To speak with a customer service representative press 0.
m0950_angling_gear_initial
Ok, HMS Angling. Now, please select a gear type. Say, “Rod and Reel” or “Handline”.
m0950_angling_gear_noinput1
Please say “Rod and Reel” or “Handline”.
m0950_angling_gear_noinput2
5

Here are the gear types again For “Rod and Reel” press 1, for “Handline” press 2. To speak with a customer service
representative press 0.
m0950_angling_gear_nomatch1
Could you repeat the gear type? <1.5 second pause> Say “Rod and Reel” or “Handline”.
m0950_angling_gear_nomatch2
Let’s try once more. For “Rod and Reel” press 1, for “Handline” press 2. To speak with a customer service representative
press 0.
m0950_angling_gear_help
You’ll need to select a gear type for this permit. For “Rod and Reel” press 1, for “Handline” press 2. To speak with a
customer service representative press 0.
rod_and_reel
rod and reel
handline
handline
m0955_tuna_trap_gear_initial
Ok, Tuna Trap. Now, please select a gear type. Say, “Pound Net” or “Fish Weir”.
m0955_tuna_trap_gear_noinput1
Please say, “Pound Net” or “Fish Weir”.
m0955_tuna_trap_gear_noinput2
Here are the gear types again For “Pound Net” press 1, for “Fish Weir” press 2. To speak with a customer service
representative press 0.
m0955_tuna_trap_gear_nomatch1
Could you repeat the gear type? <1.5 second pause> Say, “Pound Net” or “Fish Weir”.
m0955_tuna_trap_gear_nomatch2
Let’s try once more. For “Pound Net” press 1, for “Fish Weir” press 2. To speak with a customer service representative press
0.
m0955_tuna_trap_gear_help
You’ll need to select a gear type for this permit. For “Pound Net” press 1, for “Fish Weir” press 2. To speak with a customer
service representative press 0.
y1000_confirm_renewal_initial_a
To confirm: you’d like to renew this
y1000_confirm_renewal_initial_b
… permit with a gear type of
y1000_confirm_renewal_initial_c
Is that right?
y1000_confirm_renewal_noinput1
Please say “Yes” to renew. Otherwise say “No” and we’ll start again.
y1000_confirm_renewal_noinput2
To renew this permit say press 1. Otherwise press 2. To speak with a customer service representative press 0.
y1000_confirm_renewal_nomatch1
Was that Yes or No? <1.5 second pause> Please say “Yes” to renew. Otherwise say “No” and we’ll start again.
y1000_confirm_renewal_nomatch2
To renew this permit say press 1. Otherwise to select a new category or gear type say press 2. To speak with a customer
service representative press 0.
y1000_confirm_renewal_help
To renew this permit say press 1. Otherwise to select a new category or gear type say press 2. To speak with a customer
service representative press 0.
m1025_delivery_initial
Ok, how should I send your new permit. You can say “By mail”. “By fax” or for an extra $4.80 (4 dollars and 80 cents) say
“Priority mail”.
m1025_delivery_noinput1
Say “By Mail” “By Fax” or “Priority Mail”
m1025_delivery_noinput2
I can send your renewal by mail or by fax. To receive your permit by regular mail press 1. To receive a fax press 2 For
priority mail at an additional cost of four dollars and 80 cents press 3. To speak with a customer service representative press
0.
m1025_delivery_nomatch1
Could you repeat your choice? <1.5 second pause> Say “By Mail” “By Fax” or “Priority Mail”
m1025_delivery_nomatch2

6

Let’s try once more. For regular mail press 1. To receive a fax press 2. For priority mail press 3. To speak with a customer
service representative press 0.
m1025_delivery_help
I can deliver your renewal by mail or by fax. I can use the address on your current permit or you can provide a new one. For
regular mail press 1. To receive a fax press 2 For priority mail press 3. To speak with a customer service representative press
0.
y1150_address_file_initial
Should I mail it to the address on your permit?
y1150_address_file_noinput1
To have this mailed to the address on your permit say “Yes”. Otherwise to provide a different address say “No”.
y1150_address_file_noinput2
Press 1 for yes or press 2 for no.
y1150_address_file_nomatch1
Was that Yes or No? <1.5 second pause> To have this mailed to the address on your permit say “Yes”. Otherwise to provide a
different address say “No”.
y1150_address_file_nomatch2
Let’s try once more. Press 1 for yes or press 2 for no.
y1150_address_file_help
If you’d like to provide an address other than the one on your permit say “no” and I’ll have a customer service representative
collect your new address.
y1225_use_card_initial
Should I use the same credit card you used for the last renewal?
y1225_use_card_noinput1
To use the card you provided earlier say Yes, Otherwise say No and I’ll get your new card number.
y1225_use_card_noinput2
Press 1 for yes, press 2 for no. To speak with a customer service representative press 0
y1225_use_card_nomatch1
Was that Yes or no? <1.5 second pause> To use the same card you provided earlier say Yes, Otherwise say NO and I’ll get
your new card number.
y1225_use_card_nomatch2
Let’s try once more. To use the same card you provided earlier press 1. To use a different card press 2. To speak with a
customer service representative press 0
y1225_use_card_help
To use the same card you provided earlier press 1. To use a different card press 2. To speak with a customer service
representative press 0
a1250_get_credit_card_initial_a
Ok, The renewal charge is $28.00 $16.00. Now, I’ll need your credit card information.
a1250_get_credit_card_initial_2
Please enter the credit card number followed by the pound sign. or say it one digit at a time.
a1250_get_credit_card_2
Sorry, that’s not a valid card number. Please enter your credit card number followed by the pound sign or say it one digit at a
time.
a1250_get_credit_card_noinput1
If you need extra time to find your card say “Wait” or press the Star key. Otherwise, please enter your credit card number
followed by the pound sign or say it one digit at a time.
a1250_get_credit_card_noinput2
Please enter your credit card number followed by the pound sign.
a1250_get_credit_card_nomatch1
Please enter your credit card number again, followed by the pound sign. or say it one digit at a time.
a1250_get_credit_card_nomatch2
Let’s try once more using your keypad. Please enter the credit card number followed by pound sign.
a1250_get_credit_card_help
If you need extra time to find your card say “wait”. I wait 10 seconds before I ask for the number again.
m1255_wait
Ok, When you’re ready press 1. <10 seconds of silence>
a1275_get_expiration_initial
What’s the expiration date?
a1275_get_expiration_noinput1
Please say the expiration date, for example you could say June 2009 2011.
a1275_get_expiration_noinput2
7

Please enter the expiration date using your keypad. For example June 2011 would be entered as 0 6 1 1.
a1275_get_expiration_nomatch1
What’s the expiration date? (upward inflection)
a1275_get_expiration_nomatch2
Let’s try once more. Please enter the expiration date using your keypad. For example June 2011 would be entered as 0 6 1 1.
a1275_get_expiration_help
Please say the expiration date, for example you could say June 2011 or enter it on your keypad. For example June2011 would
be entered as 0 6 1 1.
a1275_get_expiration_success
Thanks, one moment while I process your order.
s1350_card_process_error
Sorry we’re experiencing technical difficulties and can’t process your credit card at the moment. Let me get someone to assist
you.
m1375_not_approved_initial
I'm sorry, but I wasn’t able to process that card. Please contact the issuing bank for more information. You can say “Try
another card” or to speak with a customer service representative say “Operator” <1.5 second pause> You can also say “Main
Menu”
m1375_not_approved_noinput1
Please say “Try another card”, “Operator” or “Main Menu”.
m1375_not_approved_noinput2
To enter a different credit card press 1, To speak with a customer service representative press 0. To return to the Main Menu
press #.
m1375_not_approved_nomatch1
Sorry, what was that? <1.5 second pause> You can say “Try another card”, “Operator” or “Main Menu”
m1375_not_approved_nomatch2
Let’s try once more. To try a different credit card press 1, To speak with a customer service representative press 0. To return
to the Main Menu press #.
m1375_disconfirmation_1
My mistake. Let’s try again. <1.5 second pause> Say “Try another card” or press 1. “Operator or press 0. “Main Menu or
press #.
m1375_not_approved_help
y1425_charge_successful_initial_a
A permit renewal fee of $28 $16.
If Mail flag = P
y1425_charge_successful_initial_a2
With an additional fee of $4.80 (4 dollars and 80 cents) for priority mail
y1425_charge_successful_initial_b
…was applied to your credit card.
y1425_charge_successful_initial_c
The confirmation number is
y1425_charge_successful_initial_d
Should I repeat that?
y1425_charge_successful_noinput1
To hear that information again say “Yes” Otherwise say “Continue”
y1425_charge_successful_noinput2
Press 1 to hear that information again. Otherwise press 2.
y1425_charge_successful_nomatch1
Was that Yes or No?
y1425_charge_successful_nomatch2
To hear that information again press 1. Otherwise press 2
y1425_charge_successful_help
You’ll need the confirmation number in case of a problem with the renewal. To hear it again press 1. Otherwise press 2
m1500_expect_delivery_initial_a
Ok, you should receive your renewal within 3 to 4 business days. Please verify its accuracy as soon as you receive it. You
have 10-calendar days from the date of issuance to make corrections to the permit category. Your renewed permit will be
valid through December 31, 2009.
From here you can say “Renew another permit” or “Main Menu”. If you’re finished say “goodbye” or hang up.
m1500_expect_delivery_initial_pm

8

Ok, you should receive your renewal within 1-2 business days. Please verify its accuracy as soon as you receive it. You have
10-calendar days from the date of issuance to make corrections to the permit category. Your renewed permit will be valid
through December 31, 2009.
From here you can say “Renew another permit” or “Main Menu”. If you’re finished say “goodbye” or hang up.
m1500_expect_delivery_initial_b
(By Fax)
Ok, you should receive your renewal within 2 hours. Your renewed permit will be valid through December 31, 2009. From
here your choices are. “Renew another permit” or “Main Menu”. If you’re finished say “goodbye” or hang up.
m1500_expect_delivery_initial_c
(Said by fax but renewal failed at D1400)
Thank you. Your renewed permit will be valid through December 31, 2009. From here your choices are. “Renew another
permit” or “Main Menu”. If you’re finished say “goodbye” or hang up.
m1500_expect_delivery_noinput1
What would you like to do now. You can say “Renew another Permit” or “Main menu”. If you’re finished say “goodbye”.
m1500_expect_delivery_noinput2
To renew another permit press 1, To return to the main menu press #. To speak with a customer service representative press 0.
m1500_expect_delivery_nomatch1
Sorry, which option did you want? <1.5 second pause> Say “renew another permit” or “main menu”. If you’re done say
“goodbye” or hang up.
m1500_expect_delivery_nomatch2
Let’s try once more. To renew another permit press 1. To return to the main menu press #. To speak with a customer service
representative press 0.
m1500_disconfirm1
My Mistake. Let’s try again. Say “Renew another Permit” or press 1. “Main menu” or press #. . If you’re finished say
“goodbye”.
m1500_expect_delivery_help
From here you can renew another permit or return to the main menu. To renew another permit press 1, To return to the main
menu press #. To speak with a customer service representative press 0.
y1550_blue_fin_initial
Is this landing for Bluefin Tuna?
y1550_blue_fin_noinput1
If this landing is for Bluefin tuna say “Yes”. Otherwise say “No”.
y1550_blue_fin_noinput2
To report a Bluefin Tuna landing press 1. Otherwise press 2.
y1550_blue_fin_nomatch1
Was that Yes or no?
y1550_blue_fin_nomatch2
Let’s try once more. If you landed a Bluefin Tuna press 1 otherwise press 2.
y1550_blue_fin_help
You can use this system to report landings for Bluefin tuna only. To report your landing press 1. If you need to report another
type of landing press 2.
s1575_landing_other_initial_a
This system allows for the reporting of recreationally-landed
Atlantic bluefin tuna only. To report landed billfish or swordfish
please call 1-800-894-5528."
s1575_landing_other_initial_b
Should I repeat that?
s1575_landing_other_noinput1
To hear the information and phone number again say “Yes”. Otherwise say “No”
s1575_landing_other_noinput2
To hear the information and phone number again Press 1. Otherwise say Press 2.
s1575_landing_other_nomatch1
Was that yes or no?
s1575_landing_other_nomatch2
Let’s try once more. To hear the information and phone number again Press 1. Otherwise Press 2.
s1575_landing_other_help
This system allows for the reporting of recreationally-landed
Atlantic bluefin tuna only. To report landed billfish or swordfish
please call 1-800-894-5528.
9

a1600_get_permit_landings_initial_a
Ok, please enter your 8-digit permit number followed by the pound sign, or say it one digit at a time.
a1600_get_permit_landings_initial_b
Please enter your 8-digit permit number followed by the pound sign <1.5 second pause> If you don’t know the number say “I
don’t have it”.
a1600_get_permit_landings_noinput1
Please enter your 8-digit permit number followed by the pound sign. <1.5 second pause> You can find the number on the
upper left side of your permit. <1 second pause> You can also say “I don’t have it”.
a1600_get_permit_landings_noinput2
Using your keypad, please enter the 8-digit permit number followed by the pound sign or say “I don’t have it”.
a1600_get_permit_landings_nomatch1
Please enter or say the number again. <1.5 second pause> You can also say “I don’t have it”.
a1600_get_permit_landings_nomatch2
Let’s try once more. Please enter your 8-digit permit number followed by the pound sign or say “I don’t have it”.
a1600_get_permit_landings_help
Please say or enter your 8-digit permit number, one digit at a time followed by the pound sign. You can also say “I don’t have
it”.
a1600_get_permit_landings_suc
Thank you
s1610_get_landings
All right, let’s go ahead and get your landings.
s1680_location_notvalid
I still didn’t find the permit, but let’s go ahead and get your landings.
m1700_landing_location_initial_a
First, in what US State or Territory did the landing occur?
m1700_landing_location_initial_b
Ok, in what US state or Territory was this landing?
m1700_landing_location_noinput1
Please say the name of the state or the name of the Territory where the landing occurred.
m1700_landing_location_noinput2
Say the name of the state or the name of the Territory where the landing occurred.
m1700_landing_location_nomatch1
Please say the name of the state or the name of the Territory where the landing occurred.
m1700_landing_location_nomatch2
Please say the name of the state or the name of the Territory where the landing occurred.
m1700_landing_location_help
I’ll need to enter a location for your landing. For example you could say Maryland or Virgin Islands
me
I think you said Maine
nh
I think you said New Hampshire
ma
I think you said Massachusetts
ri
I think you said Rhode Island
cn
I think you said Connecticut
ny
I think you said New York
nj
I think you said New Jersey
pa
I think you said Pennsylvania
de
I think you said Delaware
md
I think you said Maryland
dc
10

I think you said Washington DC
va
I think you said Virginia
nc
I think you said North Carolina
sc
I think you said South Carolina
ga
I think you said Georgia
fl
I think you said Florida
ms
I think you said Mississippi
al
I think you said Alabama
la
I think you said Louisiana
tx
I think you said Texas
pr
I think you said Puerto Rico
vi
I think you said US Virgin Islands
y1770_mdnc_initial_a
I’ll record your landing but please keep in mind that the following special procedures apply when you report Bluefin tuna
landed in North Carolina or Maryland.
y1770_mdnc_initial_b
Vessel operators must fill out a landing card at a reporting station upon landing.
For further information regarding the North Carolina program, please call (800) 338-7804;
For Maryland, call (410) 213-1531.
y1770_mdnc_initial_c
Should I repeat that?
y1770_mdnc_noinput1
To hear the information again say Yes. Otherwise say No.
y1770_mdnc_noinput2
Let’s try one more time. To hear that information again Press 1. Otherwise press 2.
y1770_mdnc_nomatch1
Was that Yes or no?
y1770_mdnc_nomatch2
Let’s try once more. To hear the information again Press 1. To continue with your landing press 2.
y1770_mdnc_help
Vessel operators must fill out a landing card at a reporting station upon landing.
For further information regarding the North Carolina program, please call (800) 338-7804;
For Maryland, call (410) 213-1531. To hear the information again Press 1. Otherwise press 2.
a1725_get_landing_date_initial
What was the *date* of the landing? <1.5 second pause> You can say ‘today’, ‘yesterday’ or give me a date like this: March
15th, 2009.
a1725_get_landing_date_noinput1
What date did you land your Bluefin tuna?
a1725_get_landing_date_noinput2
For today press 1, For yesterday press 2. Or enter the date of your landing; for example, March 15, 2009 would be 03 15 09.
<1.5 second pause> To speak with a customer service representative press 0.
a1725_get_landing_date_nomatch1
What was the date? <1.5 second pause> For today press 1, For yesterday press 2. Or enter the date of your landing; for
example, March 15, 2009 would be 03 15 09. To speak with a customer service representative press 0.
a1725_get_landing_date_nomatch2
Let’s try again using your keypad. For today press 1. For yesterday press 2. Or enter the date of your landing; for example,
March 15, 2009 would be 03 15 09. To speak with a customer service representative press 0.
11

a1725_get_landing_date_help
When did you land your bluefin tuna? If your landing was today press 1. If it was yesterday press 2. You can also enter a
date; for example, March 15, 2009 would be 03 15 09. <1.5 second pause> To speak with a customer service representative
press 0.
a1775_get_fish_size_initial_a
Now, Please tell me the size of the fish with the head on or head off, for example you could say 32 inches with head on.
a1775_get_fish_size_initial_b
Please tell me the size of the fish with the head on or head off, for example you could say 32 inches with head on.
a1775_get_fish_size_noinput1
Please say the size of the fish with the head on or head off.
a1775_get_fish_size_noinput2
Let’s try entering just the inches using your keypad. Enter the number of inches for your fish, rounding to the nearest whole
inch. To speak with a customer service representative press 0.
a1775_get_fish_size_nomatch1
What was the size? <1.5 second pause> Please tell me the size of the fish with the head on or head off.
a1775_get_fish_size_nomatch2
Let’s try once more. Please enter the size of your fish in inches. To speak with a customer service representative press 0.
a1775_get_fish_size_help
Tell me the size of the fish with the head on or head off, for example you could say 32 inches with head on. Or just enter the
size in inches , rounding to the nearest whole inch. and we’ll get the head information later. To speak with a customer service
representative press 0.
m1850_head-on_off_initial
Is this measurement “The head on” or “the head off”
m1850_head-on_off_noinput1
If you included the head in your measurement press 1, If not press 2.
m1850_head-on_off_noinput2
I’ll need to know if you included the head in your measurement. If you did press 1, Otherwise press 2. To speak with a
customer service representative press 0.
m1850_head-on_off_nomatch1
Sorry, what was that? <1.5 second pause> If you included the head in your measurement press 1, otherwise press 2.
m1850_head-on_off_nomatch2
Pardon? <1.5 second pause> If you included the head in your measurement press 1, otherwise press 2. To speak with a
customer service representative press 0.
m1850_disconfirm1
My Mistake. Let’s try again. If you included the head in your measurement press 1. If not press 2. To speak with a customer
service representative press 0.
m1850_head-on_off_help
y1825_confirm_landing_initial_a
To confirm. You’d like to report a landing of
y1825_confirm_landing_initial_b
Inches, with the

y1825_confirm_landing_initial_c
Is that right?
y1825_confirm_landing_noinput1
Press 1 for yes. Press 2 for no.
y1825_confirm_landing_noinput2
If this landing is correct press 1. Otherwise press 2.
y1825_confirm_landing_nomatch1
Was that yes or no?
y1825_confirm_landing_nomatch2
Let’s try once more. If this landing is correct press 1. Otherwise press 2.
y1825_confirm_landing_help
If you’d like to report this landing press 1. Otherwise press 2 and we can change it.
s1880_maximum_landings
You’ve reported the maximum amount of landings I can accept in one call. Please call again if you need to report additional
landings and be sure to report them within 24 hours.
m1900_more_landings_initial
To report another landing on the same date say “Continue”. To enter landings for another day say “New Date”. If your
finished say “I’m done”
12

m1900_more_landings_noinput1
Please say “Continue” to enter more landings for this date. To enter landings for another day say “New Date”
m1900_more_landings_noinput2
To continue entering landing for this date press 1. To enter for another date press 2. If you’re done reporting landings press
3. To speak with a customer service representative press 0.
m1900_more_landings_nomatch1
What was that? <1.5 second pause> To continue entering landing for this date press 1. To report landings for another date
press 2. If you’re done reporting landings press 3
m1900_more_landings_nomatch2
Let’s try once more. <1.5 second pause> To continue entering landing for this date press 1. To enter for another date press 2.
If you’re done reporting landings press 3. To speak with a customer service representative press 0.
m1900_disconfirm1
My mistake. Let’s try again. To continue entering landing for this date press 1. To enter for another date press 2. If you’re
done reporting landings press 3.
m1900_more_landings_help
To report another landing on the same date say “Continue” or press 1. To enter landings for another day say “New Date” or
press 2. If your finished, say “I’m done” or press 3. To speak with a customer service representative press 0.
s1950_landing_done_a
Thanks, your landings have been reported.
s1980_invalid_permit
Please note, The permit you provided earlier was invalid. Let me get someone who can assist you with your permit.
s1985_expired_permit
The permit you entered earlier has expired. Let me take you to the permits menu where you can renew it.
10
This permit is not renewable
11
This permit is sanctioned
12
This permit is sanctioned
13
This permit is sanctioned
14
This is a vessel buyback
20
This is permit is not active
21
This permit expired
30
This web generated permit application is in process
31
This web generated permit application is processed but permit has not yet been sent to owner
32
This web generated permit application is processed and permit has been sent to owner.
33
This permit was updated via the web but has not yet been sent to owner.
34
This permit was updated via the web and has been sent to owner.
40
This permit application is in process and was initiated using the phone system.
41
This application was initiated using the phone system. Permit is processed but has not yet been sent to owner.
42
This application was initiated using the phone system. Permit was processed and sent to owner.
43
This permit was updated but not yet sent to owner.
44
This permit was updated using the phone system, but has not yet been sent to user.
50
13

This permit application is being processed
51
This permit application has been processed but permit not yet sent to owner
52
This permit application has been processed and permit sent to owner
53
This permit has been updated but not yet sent to owner.
54
This permit has been updated and sent to owner.
60
The Permit application is in process
61
This is a customer service initiated application. The permit has been processed but not yet sent to owner.
62
This is a customer service initiated application. The permit is processed and sent to owner
63
This is a customer service initiated permit updated but not yet sent to owner
64
This is a customer service initiated permit that has been updated and sent to owner
70
This is a prior year permit that is ready to be renewed
99
This is not a valid permit number
s2050_permit_not_found
Sorry, I didn’t find a permit under that number. Let’s try again.
s2050_permit_not_found_b
Sorry, I still didn’t find it. Let me get someone who can assist you.
m2075_permit_status_initial_a
Permit number
m2075_permit_status_initial_b
Pause Is registered to
<1st 5 letters>
m2075_permit_status_initial_c
Here’s the status.

m2075_permit_status_initial_d
You can say “Repeat that” or “Main menu”
m2075_permit_status_noinput1
Please say “Repeat that” or “Main menu” You can also say “operator”
m2075_permit_status_noinput2
To hear the status again press *. To return to the main menu press #. To speak with a customer service representative Press 0.
m2075_permit_status_nomatch1
Pardon? <1.5 second pause> Say “Repeat that” or “Main menu” To speak with a customer service representative say
“Operator”
m2075_permit_status_nomatch2
Let’s try once more. To hear the status again press *. To return to the main menu press #. To speak with a customer service
representative Press 0.
m2075_help
To hear the status again press *. To return to the main menu press #. To speak with a customer service representative press 0.
m2125_more_choices_initial
To hear the latest regulation updates say “Current Regulations”. For a fax copy of the Tuna ID guide or Permit Application
say “Fax Information”. You can also say “Main Menu”.
m2125_more_choices_initial_2nd
To hear another regulation update say "Current regulations". For a fax copy of the Tuna ID guide or Permit Application say
"fax information". Otherwise Say "Main Menu".
m2125_more_choices_noinput1
Please say “Current Regulations” “Fax Information” or “Main Menu”.
m2125_more_choices_noinput2
14

To hear the latest regulation updates Press 1. To receive a fax copy of a Tuna ID guide or a Permit application Press 2. To
return to the main menu press #. To speak with a customer service representative press 0.
m2125_more_choices_nomatch1
Pardon? <1.5 second pause> Please say “Current Regulations” “Fax Information” or “Main Menu”
m2125_more_choices_nomatch2
Let’s try once more. To hear the latest regulation updates Press 1. To receive a fax copy of a Tuna ID guide or a Permit
application Press 2. To return to the main menu press #. To speak with a customer service representative press 0.
m2125_disconfirm1
My Mistake. Let’s try again. To hear the latest regulation updates say “Current Regulations” or Press 1. To receive a fax
copy of a Tuna ID guide or a Permit application say “Fax information” or Press 2. “Main Menu” or press #.
m2125_more_choices_help
To hear the latest regulation updates Press 1. To receive a fax copy of a Tuna ID guide or a Permit application Press 2. To
return to the main menu press #.
m2150_fax_choice_initial
Which document would you like. <1.5 second pause> Say “Tuna ID Guide” or “Permit Application”
m2150_fax_choice_noinput1
Please say which document you’d like faxed. “Tuna ID Guide” or “Permit Application”. <1 second pause> You can also say
“Main Menu”
m2150_fax_choice_noinput2
To have a Tuna ID faxed to you press 1. For a fax copy of the permit application press 2. To return to the Main Menu press #.
To speak with a customer service representative press 0.
m2150_fax_choice_nomatch1
Sorry, what was that? <1.5 second pause> Say “Tuna ID Guide” “Permit Application” or “Main Menu”
m2150_fax_choice_nomatch2
Let’s try once more. To have a Tuna ID faxed to you press 1. For a permit application press 2. To return to the Main Menu
Press #. To speak with a customer service representative press 0.
m2150_disconfirm1
My Mistake. Let’s try again. Say “Tuna ID Guide” or press 1. “Permit Application” or press 2. “Main Menu” or Press #. To
speak with a customer service representative say “Operator” or press 0
m2150_fax_choice_help
To have a Tuna ID faxed to you press 1. For a fax copy of a permit application press 2. To return to the Main Menu Press #.
To speak with a customer service representative press 0.
m2175_regulations_initial
We can provide updates on the following regulations only. Atlantic Commercial. Atlantic Recreational. Atlantic
Charter/Headboat. Which one would you like to hear?
m2175_regulations_noinput1
Please say which update you’d like to hear. “Atlantic Commercial” “Atlantic Recreational” or “Atlantic Charter/Headboat”.
You can also say “Main Menu”
m2175_regulations_noinput2
For Atlantic Commercial press 1. Atlantic Recreational press 2. Atlantic Charter/Headboat press 3. To go back to the main
menu Press #. To speak with a customer service representative press 0.
m2175_regulations_nomatch1
Sorry, which update? <1.5 second pause> Say “Atlantic Commercial” “Atlantic Recreational” or “Atlantic
Charter/Headboat”. You can also say “Main Menu”
m2175_regulations_nomatch2
For Atlantic Commercial press 1, for Atlantic Recreational press 2, for Atlantic Charter/Headboat press 3. Main Menu Press
#. To speak with a customer service representative press 0.
m2175_disconfirm
My Mistake, Let’s try again. To speak with a customer service representative press 0.
m2175_regulations_help
We can provide updates on the following regulations only. Atlantic Commercial. Atlantic Recreational. Atlantic
Charter/Headboat. Which one would you like to hear? <1.5 second pause> For Atlantic Commercial press 1. For Atlantic
Recreational press 2. For Atlantic Charter/Headboat press 3. Main Menu Press #. To speak with a customer service
representative press 0.
a2200_get_fax_initial_a
You indicated you’d like your renewal faxed. I’ll collect the number now.
a2200_get_fax_initial_b
Please say or enter your 10-digit fax number.
a2200_get_fax_initial_c
Sorry, that fax number isn’t valid. We can fax to any number except a 900 number. Please enter a new 10 digit fax number
now.
a2200_get_fax_noinput1
15

Please enter or say your 10-digit fax number.
a2200_get_fax_noinput2
Please enter the 10-digit fax number on the keypad now
a2200_get_fax_nomatch1
Sorry, could you repeat the number?
a2200_get_fax_nomatch2
Let’s try once more. Please enter your 10-digit fax number.
a2200_get_fax_help
Please note we can’t fax to 900 numbers. Please enter your 10 digit fax number now.
s2250_thanks
Thank you. If you don’t receive your fax within two hours. Please call back to speak with a customer service representative.

r2275_record_name_initial_a
To mail this information I’ll need your first and last name. Please say and spell your name after the tone.
r2275_record_name_initial_b
r2275_record_name_initial_c
Is that correct?
r2275_record_name_noinput1
Please say and spell your first and last name now.
r2275_record_name_noinput2
Sorry, I didn’t hear anything. Please speak, then spell, your first and last name.
r2280_record_address_initial_a
Please say your address including city and state. Please spell any difficult names.
r2280_record_address_initial_b
r2280_record_address_initial_c
Is that correct?
r2280_record_address_noinput1
Please say your address including city and state. Please spell any difficult names.
r2280_record_address_noinput2
Sorry, I didn’t hear anything. Please say your address including city and state. Please spell any difficult names.
a2290_get_zipcode_initial
For verification please enter your 5-digit zip code.
a2290_get_zipcode_noinput1
Please enter your zip code.
a2290_get_zipcode_noinput2
Enter your 5-digit zip code now.
a2290_get_zipcode_nomatch1
Please enter your zip code.
a2290_get_zipcode_nomatch2
Using your keypad please enter zip code now
a2290_get_zipcode_help
Using your keypad please enter zip code now
s2300_confirmation_tournament
Thank you. You should receive your information within 10 business days
m2310_get_password_initial_a
Please say or enter your password.
m2310_get_password_noinput1
Please enter or say your password now.
m2310_get_password_noinput2
To enter the system, please say or enter your password
m2310_get_password_nomatch1
Could you provide the password again?
m2310_get_password_nomatch2
Let’s try once more. Please enter or say your password now.
m2310_get_password_help
Please enter or say your password now.
m2325_permit_or_vessel_initial
How would you like to search? Say “By Permit number” or “By Vessel number”
16

m2325_permit_or_vessel_noinput1
Please say how you’d like to search. Say “By Permit number” or “By Vessel number”
m2325_permit_or_vessel_noinput2
Let’s try again. To search for a permit number press 1. To search by vessel number press 2. To speak with a customer service
representative press 0.
m2325_permit_or_vessel_nomatch1
Sorry, which one? <1.5 second pause> Please say “permit number” or “vessel number”
m2325_permit_or_vessel_nomatch2
Let’s try once more. To enter a permit number press 1, To enter a vessel number press 2. To speak with a customer service
representative press 0.
m2325_disconfirm
My Mistake. Let’s try again. To search for a permit number press 1. To search by vessel number press 2. To speak with a
customer service representative press 0.
m2325_permit_or_vessel_help
To search for a permit number press 1. To search by vessel number press 2. To speak with a customer service representative
press 0.
a2350_get_permit_number_initial
Ok, please enter your 8-digit permit number followed by the pound sign. or say it one digit at a time.
a2350_get_permit_number_noinput1
Using your keypad, please enter the 8-digit permit number followed by the pound sign. <1.5 second pause> You can find the
number on the upper left side of the permit.
a2350_get_permit_number_noinput2
Using your keypad please enter the 8-digit permit number followed by the pound sign.
a2350_get_permit_number_nomatch1
Using your keypad, please enter the number followed by the pound sign.
a2350_get_permit_number_nomatch2
Let’s try once more. Please enter your 8-digit permit number followed by the pound sign.
a2350_get_permit_number_help
Please say or enter your 8-digit permit number, one digit at a time followed by the pound sign.
s2460_vessel_or_inst
Ok, Please enter your vessel number. For special instructions on using your keypad press *
s2460_vessel_or_inst_2nd
Ok, Please begin entering the vessel number.
a2375_get_vessel_number_pre_initial
silence
a2375_get_vessel_number_noinput1
For instructions on entering a vessel ID using your keypad press *. Otherwise please enter the vessel number you’d like to
search for.

s2390_next_char
Enter the next character or press # if you’re finished.
(beep)
m2425_alphanum_initial
Sure, here’s how you enter a vessel number. Using your keypad you’ll press the key where the Letter appears. Each time you
press the key I will speak either a number or a letter that appears on that key. Continue pressing the key until you hear the
character you want, then press # to select that character. For example, to enter the letter B you would press the 2 key until the
letter B is spoken to you. You would then press the pound key to select it. You can then start on your next character. Should
I repeat the instructions?
m2425_alphanum_noinput1
To hear those instructions again press 1. Otherwise press 2.
m2425_alphanum_noinput2
Press 1 to hear the instructions again. Press 2 to enter your Vessel number.
m2425_alphanum_nomatch1
Was that yes or no?
m2425_alphanum_nomatch2
Press 1 to hear the instructions again. Press 2 to enter your Vessel number.
m2425_alphanum_help
Press 1 to hear the instructions again. Press 2 to enter your Vessel number.
s2450_pleasehold
17

Please hold while I look that up.
m2500_play_status_initial_ap1
Permit number
m2500_play_status_initial_av1
Vessel number
m2500_invalid_vessel
was invalid
m2500_play_status_initial_a
Is registered to
m2500_play_status_initial_bv
The vessel number is
m2500_play_status_initial_bp
The permit number is
m2500_play_status_initial_c
Here’s the status
m2500_play_status_initial_d
You can say “Repeat that” or “Main menu”
m2500_play_status_noinput1
Please say “Repeat that”. To do another search say “Main Menu”
m2500_play_status_noinput2
To hear the status again press *. To return to the main menu press #. To speak with a customer service representative Press 0.
m2500_play_status_nomatch1
Pardon? <1.5 second pause> Say “Repeat that” or “Main menu” To speak with a customer service representative say
“Operator”
m2500_play_status_nomatch2
Let’s try once more. To hear the status again press *. To do another search press #. To speak with a customer service
representative Press 0.
m2500_help
To hear the status again press *. To return to the main menu press #. To speak with a customer service representative press 0.
s3000_goodbye
Thanks for calling National Marine Fisheries. Remember you can also visit us on our web site at www.h m s permits.gov. That
web site again is www. h m s p e r m i t s.gov
Goodbye
s3025_failure
Sorry, for the difficulty. Let me get someone to assist you.
s3050_business_hours
Please hold while I transfer your call.
s3075_after_hours_a
Sorry, Our offices are currently closed. Our business hours are from Monday through Friday, 8am to 5pm eastern standard
time.
s3075_after_hours_b
Sorry, Our office is closed in observance of the holiday. Our business hours are from Monday through Friday, 8am to 5pm
eastern standard time.
m3080_last_chance_initial_ap1
You can also visit us on the web at www.h m s permits.gov . That web site again is www.h m s permits.gov. If you’d like to
continue using the automated system say “Main Menu”. Otherwise Please call back during normal business hours.
m3080_last_chance_noinput1
Our web site again is www.h m s permits.gov. To use the automated system say “Main Menu”. Otherwise please call back
during normal business hours.
m3080_last_chance_noinput2
To use the automated system press #. Otherwise please call back during normal business hours.
m3080_last_chance_nomatch1
To continue using the automated system say “Main Menu” You can also visit us on the web at www.h m s permits.gov.
m3080_last_chance_nomatch2
To use the automated system press #. Otherwise please call back during normal business hours.
m3080_last_chance_help
You can also visit us the web at www.h m s permits.gov . That web site again is www.h m s permits.gov. If you’d like to
continue using the automated system press #. Otherwise please call back during normal business hours.

18