Participant Contact Template

“Exploring HIV Prevention Communication Among Black Men Who Have Sex with Men in New York City: Project BROTHA”

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Attachment 5c. Participant Contact Template

BMSM

Template for Participant Contact*

Phone Script Only

• Receiving voicemail when attempting to contact a potential participant (not yet screened) who left a message on the Project’s voicemail: “Hello, My name is _________ from Hunter College. You left us a voicemail yesterday asking us to call you back about <Project Name>. We will be here to take your call until _____today and between the hours of ____ and ____ tomorrow. Our number again is 212-206-7919, x???. We look forward to hearing from you.

Phone/Email Scripts

• Making a reminder call/email: “Hello, My name is _________ from [state the preference, eg., Hunter College, <project name>, participant indicated on Locator form] I am calling/emailing to remind you of your appointment with us on [day, date, time]. We are located between 7^th and 8^th avenues at 250 W 26^th St., please dial 3112# on the outside intercom to be buzzed in. We are located on the 3^rd floor. A building directory is posted by the buzzer if you forget the intercom number. Thank you. We looking forward to seeing you tomorrow (or on Monday if call is made on Friday).

• To reschedule a missed appointment: “Hello, my name is _________ from [state the preference, eg., Hunter College, <project name>, participant indicated on Locator form] we’d like to reschedule the appointment you missed with us on [day, date, time]. Please call us back at 212-206-7919, x???. Thank you. We looking forward to hearing from you tomorrow (or on Monday if call is made on Friday).

• To schedule follow up survey: “Hello, My name is _________ from [state the preference, eg., Hunter College, <project name>, participant indicated on Locator form], I am calling/emailing to schedule your follow up survey appointment. Please call us back at 212-206-7919, x??? to schedule your appointment. Thank you. We looking forward to hearing from you.

*All attempts and actual contact with participants MUST be recorded in the Participant’s Contact Log. We will only be attempting 3 contacts per participant per appointment.