Form #2 Form #2 Baseline key contact semi-structured interview protocol

A

Form Approved
OMB No. 0935-XXXX
Exp. Date XX/XX/20XX

ttachment D. Baseline key contact semi-structured interview guide

Site:

Key contact:

1. Introduce RED leadership team and the study hospital implementation team present during call

• Implementation team, those people representing the various constituencies (nursing, case management, hospitalists, etc).

Possible participants:

ReEngineered Discharge Executive Sponsor: [Insert Name]

ReEngineered Discharge Project Manager: [Insert Name]

QI and Safety Organization Contact: [Insert Name]

Nursing Contact: [Insert Name]

Social Worker Contact: [Insert Name]

Outpatient Care Management Contact: [Insert Name]

Trainee Representative Contact: [Insert Name]

Others:

1. Discharge planning process review

• What did you learn about the current discharge process at your hospital?

• Did anything surprise you?

• What are the highlights you found while conducting a process mapping plan for your hospital discharge?

• What major root cause issues did you identify by reviewing readmission events?

2. Re-engineered Discharge project goals, deployment timeline, and planning

• What are your project goals? Success criteria?

• What is your projected timeline?

• Where in hospital do you plan to implement?

• By how much would you like to reduce the readmission rates at your hospital?

• What are anticipated potential barriers to implementation? Discuss possible actions that could be taken during the implementation visits to overcome potential barriers.

• What mechanism do you plan to use to collect the required patient outcome data?

3. IT Implementation plan

• Discuss how the workstation can be implemented and/or integrated into your EMR.

• What adaptations are needed?

• What specific hospital branding would you like made?

5. Staff Training

• Identify who will be conducting RED discharge process, both at hospital discharge and post-discharge phone call

• Existing staff or hire new staff

• How many staff necessary

• Training timeline

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