QCEW Green Goods and Services Sector Industry Pre-testing - Forms Testing

Script for green goods and services

FOLLOW-UP QUESTIONS TO RESPONDENTS

Form FILLED OUT INCORRECTLY

Typographical conventions: italics for programmer notes, all caps for items not read or instructions to the interviewer.

Introduction

Intro1. Hello. My name is ______________ I’m calling on behalf of the Bureau of Labor Statistics. I'm calling in reference to the Green Goods and Services survey form your business submitted to BLS on (date rec’d at ORI). May I please speak to (contact name)?

Intro2. (Reintroduce yourself if necessary) Our records indicate you were responsible for submitting your firm’s BLS Green Goods and Services survey form. Did you complete that survey form?

If not, do you know who completed it?

Name:_______________________________

Phone:_______________________________

Fax:_________________________________

Thank you for your time (hang up and contact the name given).

Continue with correct respondent

Intro3. It would be very helpful to us if we could talk to you about your experience completing the survey form you submitted to us. Are you willing to answer questions about the BLS Green Goods and Services survey form?

• Yes → Go to Intro4.

• No → Why not?____________

(IF ANSWER NO) Thank you for your time. (hang up).

Thank you for your time. (hang up and contact name given).

Intro4. We routinely ask businesses to help us collect the best data possible, so we are contacting a small sample of our respondents to discuss their experiences filling out our survey forms. We use this information to design forms that improve data quality and minimize respondent burden. I realize you are very busy, but would you have time to answer a few questions? The questions usually take 10 minutes or less to answer.

• Yes, have time NOW

• No → When would be a good time to call you back?

Appointment Information:

APPT DAY: _________________ TIME OF DAY: _________________

CONFIRM PHONE NUMBER:____________________________________

Would you like me to fax or email you a copy of your returned form for reference during the interview before I call you back?

• Yes → What is your fax number/email?: ________________

• No (ALReaDY HAVE A COPY OR DON’T NEED ONE)

Thank you.

Questionnaire Script

BLS has been asked to collect data that measures the environmental sector of the U.S. economy. Before we can do this, we need to make sure that our survey forms are successfully capturing environmental sector data while minimizing respondent burden.

Let me assure you that the purpose of this call is strictly for informational and statistical purposes. Your participation is completely voluntary. Information collected from you today is confidential and will not be released to the public in any way except as prescribed under the conditions of the Privacy Act Notice.

Questions

1. Do you have the BLS Green Goods and Services survey form that we sent to you available, so you can refer to it?

• Yes

• No → Can I can fax or email you a copy of your completed survey form now? I will call you right back on this number once I send this out (RESCHEDULE APPT IF NEEDED).

What is your fax number/email address?________________________

2. Do you remember or can you estimate how long it took you to complete and return this form?

____________________________ (FILL IN ANSWER)

• Don’t know

3. Was the time it took you to complete reasonable?

• Yes

• No → Why not? ________________________________________

4. Look at the instructions for each question. On a scale of 1 to 5, with 1 being not clear or straightforward and 5 being very clear and straightforward, how clear are the instructions?

• 1 →Which instructions were unclear?______________________________

• 2 → Which instructions were unclear?______________________________

• 3 ______________________________

• 4

• 5

• OTHER____________________________________

5. On a scale of 1 to 5, how did the questions on the form flow? Use 1 if the flow was not logical and 5 if the flow of the questions was very logical.

• 1 →Which questions didn’t flow logically?______________________________

• 2 → Which questions didn’t flow logically?______________________________

• 3

• 4

• 5

• OTHER____________________________________

Interviewer instructions (can be completed prior to interview):

ARE ANY CATEGORIES IN QUESTION 4 MARKED YES?

• Yes →GO TO QUESTION 13

• No or blank → GO TO QUESTION 6

6. Question 4 on the form provided a list of green goods and services categories and examples (read a few to refresh respondent’s memory). You indicated you don’t produce any green goods or services, would you briefly describe what you do?

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7. Were the categories and standards listed in Question 4 of the form easy to understand?

• Yes

• No → Can you describe the problem or misunderstanding?________________________________________

8. Continuing with Question 4, were any examples or categories relevant to your business missing from the form?

• Yes → Can you describe what was missing?________________________________________

• No

9. Was there anything listed on Question 4 that didn’t relate or you didn’t understand why it was included?

• Yes → Can you describe what didn’t seem relevant?________________________________________

• No

10. [only ask if questions 4 and question 7/8 mismatch] In Question 4 you said you didn’t produce any green goods or services; however, in (Question 7 you indicated you had revenue OR in Question 8 you indicated you had employment) associated with green goods and services. Would you explain this discrepancy?

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

11. What is your reaction to the name of the survey “Green Goods and Services”?

    • POSITIVE: WHY?____________________________

    • NEGATIVE: WHY?__________________________________

    • OTHER:___________________________

12. Do you have any feedback or comments on this form or data collection initiative?

_______________________________________________________________

Those are all the questions I have for you. If there is anything else you would like us to know about your experience, please call us at 202-691-5185 or send an email to [email protected]. Thank you very much for your participation and your time today.

13. Question 4 on the form provided a list of green goods and services categories and examples (read a few to refresh respondent’s memory). You indicated you produce green goods or services, would you briefly describe those green products or services?

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

14. Were the categories and standards listed in Question 4 of the form easy to understand?

• Yes

• No → Can you describe the problem or misunderstanding?________________________________________

15. Continuing with Question 4, were any examples or categories relevant to your business missing from the form?

• Yes → Can you describe what was missing?________________________________________

• No

16. Was there anything listed on Question 4 that didn’t relate or you didn’t understand why it was included?

• Yes → Can you describe what didn’t seem relevant?________________________________________

• No

17. [only ask if questions 4 and question 7/8 mismatch] In Question 4 you said you produced green goods or services; however, in (Question 7 you indicated you had no revenue OR in Question 8 you indicated you had no employment) associated with green goods and services. Would you explain this discrepancy?

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

18. [if respondent indicates they do have revenue or employment for green goods and services but they didn’t provide it on the form]. Would you share your percent of (revenue OR employment) with BLS?

• Yes

• No → Why not?________________________________________

19. What is your reaction to the name of the survey “Green Goods and Services”?

    • POSITIVE: WHY?____________________________

    • NEGATIVE: WHY?__________________________________

    • OTHER:___________________________

20. Do you have any feedback or comments on this form or data collection initiative?

_______________________________________________________________

Those are all the questions I have for you. If there is anything else you would like us to know about your experience, please call us at 202-691-5185 or send an email to [email protected]. Thank you very much for your participation and your time today.

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