The Global Intellectual Property
Academy (GIPA) was established in 2006 to offer training programs
on enforcement of intellectual property rights, patents,
trademarks, and copyrights. These training programs are designed to
meet the specific needs of foreign government officials concerning
the various intellectual property topics. These training programs
are instrumental in the USPTO achieving its objectives of halting
intellectual property theft and advancing intellectual property
right policies. Therefore, the United States Patent and Trademark
Office (USPTO) is requesting approval to conduct voluntary customer
satisfaction surveys to obtain feedback from the participants of
GIPA's training programs. This new information collection contains
three new voluntary customer satisfaction surveys: pre-program,
post-program, and alumni.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
The USPTO is proposing to add
this new information collection containing voluntary customer
satisfaction surveys (pre-program, post-program, and alumni) to the
agency's information collection inventory. The USPTO wishes to use
these surveys to obtain feedback from participants in the GIPA
training programs before, during, and after the programs. The USPTO
estimates that the surveys will take 15 minutes (0.25 hours) to
complete and that 1,500 surveys will be submitted per year, for a
yearly total of 375 hours. The USPTO estimates that the total
respondent hour cost burden will be $61,125 per year. This
collection does not impose any annual (non-hour) costs on the
respondent. Therefore, the USPTO estimates that 1,500 responses and
375 burden hours will be added to the agency's overall information
collection burden per year as a result of this new collection.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.