Sleeping Bear Dunes National Lakeshore Visitor Study

Programmatic Approval for National Park Service-Sponsored Public Surveys

1024-0224_08-044_Mailings_Survey_V2

Sleeping Bear Dunes National Lakeshore Visitor Study

OMB: 1024-0224

Document [pdf]
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Visitor Services Project — Sleeping Bear Dunes National Lakeshore
Introductory script used in contacting visitors:
Hello! The National Park Service is conducting a visitor survey at Sleeping Bear Dunes
National Lakeshore to gather your opinions about the park’s programs and services.
Participation is voluntary. If you decide to participate we would like to have the survey
mailed back. The mail-back questionnaire takes about 20 minutes to complete during or
after your visit. Would you like to participate?

IF NO: Thank you. IF YES: Thank you. I have a few quick questions for you. Who in
your group (at least 16 years old) has the next birthday?
Questions 1-4: Topic area 2⎯Trip/visit characteristics
Question 5: Topic area 1⎯Individual Characteristics
1) What type of group are you traveling with today?
2) (If with an organized group-tours, school, etc.) How many people are in your
group?
3) How many adults, 18 years and older, are in your personal group?
4) How many children, 17 years and younger, are in your personal group?
5) How old is the person who will complete the questionnaire?
So we can thank you and remind you to mail back the questionnaire, please write your
name, address, and email address/phone number. Thank you. Be sure to mail the
questionnaire—your opinions are important!
Training for interviewers: each interviewer receives 1-1/2 hours of training on how to
conduct interviews. This training goes over every aspect of interviewing, including
conducting the interviews using a sampling interval, avoiding sampling bias, and how to
handle all types of interviewing situations, including safety of the visitor and the
interviewer. Quality control is ensured by monitoring interviewers in the field, and by
checking their paperwork at the end of each day of surveying.

1st follow-up printed on a scenic park postcard (sent to all participants 11 working days
after completion of survey)
Dear Visitor:
Thank you for participating in the Sleeping Bear
Dunes National Lakeshore visitor study. We look
forward to hearing from you.
A select number of people were contacted for
this study, so your opinions are very important!
If you have already returned your questionnaire,
thank you. If not, please mail it today.
After eight months, look for the survey results at:
www.psu.uidaho.edu/vsp.reports.htm.

Dusty Shultz, Superintendent
Sleeping Bear Dunes National Lakeshore

2nd follow-up note and letter with replacement questionnaire (sent to non-respondents
21 working days after completion of survey)

United States Department of the Interior
NATIONAL PARK SERVICE
Sleeping Bear Dunes National Lakeshore
9922 Front St.
Empire, MI 49630
IN REPLY REFER TO:

August 26, 2009
Dear Visitor:
The National Park Service would like to thank you for participating in the Sleeping Bear
Dunes National Lakeshore visitor study. Only a select number of visitors were
contacted, therefore each visitor's opinions are very important.
If you have already returned your questionnaire, thank you. If you have not returned
your questionnaire, please mail it today. Unless your questionnaire was mailed in the
last few days, we would appreciate you completing the enclosed replacement
questionnaire since we have not received yours as of today.
In approximately eight months, the results of the visitor survey will be posted on the
Visitor Services Project website at www.psu.uidaho.edu/vsp.reports.htm.
If you have any questions regarding your questionnaire, please contact Margaret
Littlejohn, National Park Service Visitor Services Project Director by phone 208-8857863 or email: [email protected].
Thank you for sharing your opinions with us.
Sincerely,

Dusty Shultz, Superintendent
Sleeping Bear Dunes National Lakeshore

3rd follow-up letter with replacement questionnaire (sent to non-respondents 35 working
days after completion of survey)

United States Department of the Interior
NATIONAL PARK SERVICE

IN REPLY REFER TO:

Visitor Services Project
PSU, College of Natural Resources
University of Idaho
P.O. Box 441139
Moscow, Idaho 83844-1139

September 16, 2009
I am writing about the visitor study at Sleeping Bear Dunes National Lakeshore, in
which you agreed to participate. As of today, we have not received your completed
questionnaire.
The waiting period for incoming questionnaires is almost over and we have not yet
received yours. I would appreciate you completing another one unless you mailed it
within the past few days.
The staff of Sleeping Bear Dunes National Lakeshore is anxiously awaiting the survey
results. They want to use your ideas and opinions in making decisions about what
services and programs to provide for visitors in the future.
I urge you to complete the enclosed questionnaire and return it by September 30. Your
contribution to the success of this study is greatly appreciated.
In approximately eight months, the results of the visitor survey will be posted on the
Visitor Services Project website at www.psu.uidaho.edu/vsp.reports.htm.
If you have questions regarding your questionnaire, please contact me by phone:
(208)-885-7863 or email: [email protected].
Sincerely,

Margaret Littlejohn
Director, Visitor Services Project

Social Science Program
National Park Service
U.S. Department of the Interior
Visitor Services Project

Sleeping Bear Dunes
National Lakeshore
Visitor Study

OMB Approval 1024-XXX (NPS# 08-XXX)
Expiration date: XXX-2008
United States Department of the Interior
NATIONAL PARK SERVICE
Sleeping Bear Dunes National Lakeshore
9922 Front St.
Empire, MI 49630
IN REPLY REFER TO:

July 2009
Dear Visitor:
Thank you for participating in this important study. Our goal is to
learn about the expectations, opinions, and interests of visitors to
Sleeping Bear Dunes National Lakeshore. This information will
assist us in our efforts to better manage this park and to serve you,
our visitor.
This questionnaire is only being given to a select number of
visitors, so your participation is very important! It should only take
about 20 minutes after your visit to complete.
When your visit is over, please complete this questionnaire. Seal it
with the stickers provided on the last page and drop it in any U.S.
mailbox.
If you have any questions, please contact Margaret Littlejohn, NPS
VSP Coordinator, Park Studies Unit, College of Natural
Resources, P.O. Box 441139, University of Idaho, Moscow, Idaho
83844-1139, phone: 208-885-7863, email: [email protected].
We appreciate your help.
Sincerely,

Dusty Shultz
Superintendent

Sleeping Bear Dunes National Lakeshore Visitor Study

DIRECTIONS
At the end of your visit:
1) Please have the selected individual complete this questionnaire.
2) Answer the questions carefully since each question is different.
3) For questions that use circles (O), please mark your answer by
filling in the circle with black or blue ink, or a pencil with dark
(e.g. #2) lead.

4) Seal it with the stickers provided.
5) Drop it in a U.S. mailbox.
Thank you!

PRIVACY ACT and PAPERWORK REDUCTION ACT statement:
16 U.S.C. 1a-7 authorizes collection of this information. This information will be
used by park managers to better serve the public. Response to this request is
voluntary. No action may be taken against you for refusing to supply the
information requested. Your name is requested for follow-up mailing purposes
only. When analysis of the questionnaire is completed, all name and address files
will be destroyed. Thus the permanent data will be anonymous. Please do not put
your name or that of any member of your personal group on the questionnaire. An
agency may not conduct or sponsor, and a person is not required to respond to, a
collection of information unless it displays a currently valid OMB control number.
Burden estimate statement: Public reporting burden for this form is estimated to
average 20 minutes per response. Direct comments regarding the burden estimate
or any other aspect of this form to Margaret Littlejohn, NPS Visitor Services
Project, College of Natural Resources, University of Idaho, P.O. Box 441139,
Moscow, ID, 83844-1139; email: [email protected].

Sleeping Bear Dunes National Lakeshore Visitor Study

Your Visit To Sleeping Bear Dunes National Lakeshore
NOTE: In this questionnaire, your personal group is defined as anyone that you are visiting
the park with, such as spouse, family, friends, etc. This does not include the larger
group that you might be traveling with, such as school, church, scouts, or tour group.

1.

a) Prior to your visit, how did you and your personal group obtain information
about Sleeping Bear Dunes National Lakeshore (NL)? Please mark ( ) all that
apply in column (a). [2.TPLAN11]

•

b) If you were to visit Sleeping Bear Dunes NL in the future, how would you and
your personal group prefer to obtain information about the park? Please mark
( ) all that apply in column (b).

•

•

•

a) Prior to this visit? ( )

b) On a future visit? ( )

O

Obtained no information prior to visit Î Go to part b of this question

O

Previous visits

O

O

Friends/relatives/word of mouth

O

O

Travel guides/tour books (such as AAA, etc.)

O

O

Maps/brochures

O

O

Newspaper/magazine articles

O

O

E-mail/telephone/written inquiry to park

O

O

Television/radio programs/videos/DVDs

O

O

Sleeping Bear Dunes NL website: www.nps.gov/slbe

O

O

Other (Please specify below)

O

This visit

Future visit

c) From the sources marked above, did you and your personal group receive the
type of information about the park that you needed? [2.TPLAN12]

O

No
O Yes Î Go to Question 2
Ð
d) If NO, what type of park information did you and your personal group need that
was not available? Please be specific. [2.TPLAN13]

Sleeping Bear Dunes National Lakeshore Visitor Study
2. a) Prior to this visit, were you and your personal group aware that Sleeping Bear
Dunes NL is a unit of National Park System? [1KNOW2]

O

O

Yes

No

O

Not sure

b) Wilderness areas are proposed within Sleeping Bear Dunes NL in order to
provide opportunities for solitude and recreation. Prior to this visit, were you
and your personal group aware of the proposed wilderness areas?

O

O

Yes

No

O

Not sure

3. a) Sleeping Bear Dunes NL operates year-round, although available programs and
facilities vary according to season. Prior to this visit, were you and your
personal group aware of the opportunity to visit the park during other seasons
besides summer?

O

O

Yes

No

b) If YES, have you and your group visited the park during a season other than summer?

O

O

No

Yes Î c) If YES, which season(s)?

d) How likely is it in the future that you or someone in your personal group will visit
Sleeping Bear Dunes NL in a season other than summer? Please mark ( ) one.

•

O

O

Likely

Unsure

O

Not likely

4. a) Prior to this visit, were you and your group aware of the following rules/
regulations at Sleeping Bear Dunes NL? Please mark ( ) one answer for each
item in column (a).

•

b) On this visit to Sleeping Bear Dunes NL, did you and your group learn (via
publications, signs, talking to park staff, etc.) about these rules/regulations?
Please mark ( ) one answer for each item in column b. [3.LEARN5]

•

a) Aware prior
to visit?
Yes
No

Rules/regulations

b) Learned
during visit?
Yes
No

O

O

An entrance fee is required to recreate within
Sleeping Bear Dunes NL

O

O

O

O

Pets are only permitted in certain areas and
must be controlled on a 6-foot or shorter leash

O

O

O

O

Glass containers are not allowed on beaches

O

O

O

O

It is illegal to transport firewood from
quarantined areas in Michigan

O

O

O

O

Bicycles are not allowed on trails

O

O

Sleeping Bear Dunes National Lakeshore Visitor Study
5. Several non-profit organizations work as partners to protect Sleeping Bear Dunes NL
They provide support to the park through educational programs, awareness, and
funding. Prior to receiving this questionnaire, were you and your personal group
aware of the following groups? [1.PART2]

6.

Friends of Sleeping Bear Dunes

O

Yes

O

No

Manitou Islands Memorial Society

O

Yes

O

No

Preserve Historic Sleeping Bear

O

Yes

O

No

a) Currently, advance reservations are accepted at selected campgrounds within
Sleeping Bear Dunes NL via the Internet or telephone. Prior to this visit, were
you and your group aware of the campground reservation system?
[2.TPLAN14]

O

Yes

O

No

b) Did you and your group make campground reservations prior to your visit?
[2.TPLAN15]

O
O
7.

Did not camp on this visit Î Go to Question 7

O

Yes, made reservation

No, did not make reservation

a) If you and your personal group camped on this visit, which campground did
you use? Please specify in part a in the table below.
b) For the campgrounds you used, please rate how crowded you felt. Please
mark ( ) one in part b for each campground you used. [5.CROWD2]

•

c) Finally, for only those campgrounds that you or your personal group used,
please rate their quality from 1-5 in part c. [6.EVALSERV21]
c) What quality?

a) Campground
(Please specify)

Very
crowded

Extremely
crowded

1=Very poor
2=Poor
3=Average
4=Good
5=Very good

b) How crowded?
Not at all
crowded

A little Moderately
crowded crowded

______________

O

O

O

O

O

_____

______________

O

O

O

O

O

_____

Q. 8: Topic area 7 ⎯ Individual opinions on park management
8. If you were to camp inside Sleeping Bear Dunes NL on a future visit, which of
the following options would you prefer? Please mark ( ) one.

•

O

Won’t camp on a future visit

O
O
O

All campsites are first-come, first-served
Advance reservation for all campsites
Advance reservations for some and first-come, first-served for others

Sleeping Bear Dunes National Lakeshore Visitor Study
9. On this trip, what was the primary reason that you and your personal group
came to the Sleeping Bear Dunes NL area? Please mark ( ) one. [3TRIPC1]

•

O

Resident of the area (within 1-hour drive from park boundary; use map
on page 12 for park boundary)

O

Visit Sleeping Bear Dunes NL

O

Visit other area attractions

O

Visit friends/relatives in the area

O

Business

O

Other (Please specify)

10. a) On this trip, did you and your personal group stay overnight away from your
permanent residence and within Sleeping Bear Dunes NL, or in the
surrounding area (within 1-hour drive from park boundary, use map on page 12
for park boundary)? [3TRIPC13]

O

O

Yes

No Î Go to Question 11

b) If YES, please list the number of nights you and your personal group stayed
in Sleeping Bear Dunes NL and/or in the surrounding area (within 1-hour
drive of the park boundary). [3TRIP14]
Number of nights inside Sleeping Bear Dunes NL
Number of nights in the surrounding area outside the park
c) In what type of lodging did you and your personal group spend the night(s)?
Please mark ( ) all that apply. [TRIPC15]
Outside park in
Lodging
In park
surrounding area
Lodges, hotels, motels, vacation rentals,
O
O
or bed & breakfast, etc.

•

RV/trailer camping in developed campground

O

O

Tent camping in developed campground

O

O

Backcountry campsite

O

O

Personal seasonal residence

O

O

Residence of friends or relatives

O

O

Other (Please specify below)

O

O

In park: _____________________

Outside park:

Sleeping Bear Dunes National Lakeshore Visitor Study
11. a) As you were planning your trip, what activities did you and your personal group
expect to include on this visit? Please mark ( ) all that apply in column a.
[3.ACT21]

•

b) On this visit, what activities did you and your personal group actually
participate in at Sleeping Bear Dunes NL? Please mark ( ) all that apply in
column b.

•

•

•

a) Activities expected ( )

b) Activities on this visit ( )

O

Attending ranger-led talks/programs

O

O

Attending special events

O

O

Backpacking/camping in backcountry campsites

O

O

Beach going (e.g., swim, tan, walk)

O

O

Boating/kayaking/canoeing/tubing

O

O

Camping in developed campgrounds

O

O

Creative arts (photography/drawing/painting/writing)

O

O

Enjoying solitude/quiet

O

O

Fishing/hunting

O

O

General sightseeing

O

O

Nature study (birdwatching, wildlife viewing, stargazing)

O

O

Visiting historic sites

O

O

Walking/hiking/dune climbing

O

O

Other (Please specify below)

O
Did:

Expected:

c) Which one activity that you or your group participated in was your primary
reason for visiting Sleeping Bear Dunes NL on this visit? [3.ACT23]

12. a) On this visit to Sleeping Bear Dunes NL, did anyone in your personal group
participate in any ranger-led talks/programs? [3.ACT8]

O

No

O

Yes Î Go to Question 13

Sleeping Bear Dunes National Lakeshore Visitor Study
b) If NO, why not? Please mark ( ) all that apply. [3.ACT9]

•

O

Not interested in talks/programs

O

Did not have time for this activity

O

Not aware of any ranger-led talks/programs offered at park

O

Not enough programs offered

O

Schedule of programs was inconvenient

O

Other (Please specify)

13. a) For this trip, please mark all the park locations that you and your group visited
in Sleeping Bear NL? Please mark ( ) all that apply in column (a); use the
map on the next page to help you locate the sites. [3.ITIN1]

•

b) For the place that you and your group visited, please rate how crowded you
felt Please mark ( ) one answer for each location you visited. [5.CROWD1]

•

b) How crowded?

a) Location

Not at all
crowded

A little
crowded

Moderately
crowded

Very
crowded

Extremely
crowded

O

Crystal River

O

O

O

O

O

O

Platte River

O

O

O

O

O

O

Dune Climb

O

O

O

O

O

O

North Bar Lake

O

O

O

O

O

O

Pierce Stocking Scenic Drive

O

O

O

O

O

O

Port Oneida Rural Historic
District

O

O

O

O

O

O

Visitor Center (in Empire)

O

O

O

O

O

O

North Manitou Island

O

O

O

O

O

O

South Manitou Island

O

O

O

O

O

O

Glen Haven/Maritime Museum

O

O

O

O

O

O

Beach (specify)
______________________

O

O

O

O

O

O

Other (specify)
______________________

O

O

O

O

O

Sleeping Bear Dunes National Lakeshore Visitor Study
c) If you and your personal group did not visit the Manitou Islands, why not?
Please be specific.

•

14. a) Please mark ( ) all of the visitor services and facilities that you or your
personal group used at Sleeping Bear Dunes NL during this visit.
b) Next, for only those services and facilities that you or your personal group
used, please rate their importance to your visit from 1-5.
c) Finally, for only those services and facilities that you or your personal group
used, please rate their quality from 1-5. [3. EVALSERV21]
b) If used,
how important?
1=Not important
2=Somewhat important
3=Moderately important
4=Very important
5=Extremely important

a) Visitor services/facilities used?
Mark ( )

•

O

Park brochure/map

O

Assistance from park staff

O

Indoor exhibits/museums

O

Outdoor exhibits

O

Park orientation slideshow

O

Ranger-led programs

O

Ferry service to Manitou Islands

O

Picnic areas

O

Restrooms

O

Junior Ranger program

O

Park website: www.nps.gov/slbe/
used before or during visit

O

Bookstore sales items
(selection, price, etc.)

c) If used,
what quality?
1=Very poor
2=Poor
3=Average
4=Good
5=Very good

15. Overall, how would you rate the quality of the facilities, services, and
recreational opportunities at Sleeping Bear Dunes NL during this visit? Please
mark ( ) one. [6.EVALSERV1]
Very poor
Poor
Average
Good
Very good

•

O

O

O

O

O

Q. 16a: Topic area 3 ⎯ Visitor activities and use of park resources
Sleeping Bear Dunes National Lakeshore Visitor Study

1. Old Indian Trail
2. Platte Plains Trail
3. Empire Bluff Trail
4. Windy Moraine Trail
5. Shauger Hill Trail
6. Cottonwood Trail
7. The Dunes Trail
8. Duneside Accessible
Trail
9. Sleeping Bear Point
Trail
10. Alligator Hill Trail
11. Bay View Trail
12. Pyramid Point Trail
13. Good Harbor Bay
Trail

16. a) On this visit to Sleeping Bear Dunes NL, which trails did you and your group
hike/walk on? Please use the list above and specify in column (a).

O

Did not hike/walk any trail Î Go to Question 17

b) For the trails that you and your group hiked/walked, please rate how crowded
you felt. Please mark ( ) one answer for each trail you used. [5.Crowd2]

•

c) Finally, for only the trail that you or your personal group used, please rate their
quality from 1-5 in column (c) [6.EVALSERV21]
c) What quality?

Very
crowded

Extremely
crowded

1=Very poor
2=Poor
3=Average
4=Good
5=Very good

b) How crowded?

a) Trail (specify)

Not at all Slightly Moderately
crowded crowded crowded

_______________

O

O

O

O

O

_____

_______________

O

O

O

O

O

_____

_______________

O

O

O

O

O

Sleeping Bear Dunes National Lakeshore Visitor Study
17. In which communities, within a 1-hour drive from park boundary, did you and your
personal group purchase support services (such as hotels, restaurants, groceries,
gas, recreational equipment rentals, etc.) specifically for this visit to Sleeping Bear
Dunes NL? Please mark ( ) all that apply. [3.TRIPC18]

•

O

None Î Go to Question 18

O

Empire

O

Traverse City

O

Leland

O

Glen Arbor

O

Frankfort

O

Beulah/Benzonia

O

Other (Please specify)

18. It is the National Park Service’s responsibility to protect Sleeping Bear Dunes
NL’s natural, scenic, and cultural resources and visitor experiences that depend
on these. How important is protection of the following resources/attributes in the
park to you? Please mark ( ) one answer for each resource/attribute.
[6.OPMGMT4]

•

Not
important

Somewhat
important

Moderately
important

Very
important

Extremely
important

Scenic views

O

O

O

O

O

Natural areas

O

O

O

O

O

Native wildlife

O

O

O

O

O

Native plants

O

O

O

O

O

Natural quiet/sounds of nature

O

O

O

O

O

Clean air (visibility)

O

O

O

O

O

Clean water

O

O

O

O

O

Recreational opportunities

O

O

O

O

O

Educational opportunities

O

O

O

O

O

Historic sites and buildings

O

O

O

O

O

Clear night sky

O

O

O

O

O

Sand dunes

O

O

O

O

O

Resource/attribute

19. On this visit to Sleeping Bear Dunes NL, how long did you and your personal
group spend visiting the park? List partial hours or days as 1/4, 1/2, 3/4.[3TRIPC11]
Number of hours if less than 24 hours, OR
Number of days if 24 hours or more

Sleeping Bear Dunes National Lakeshore Visitor Study
20. On this visit, were you and your personal group part of the following types of
organized groups? [1.GR6]
a) Commercial guided tour group

O

Yes

O

No

b) School/educational group

O
O

Yes

O
O

No

c) Other organized group
(scouts, work, church, etc.)

Yes

No

21. On this visit, with what kind of personal group (not guided tour/school/other
organized group) were you? [1.GR5]

O

Alone

O

Friends

O
O

Family

O

Family and friends

Other (Please specify)

22. a) On this visit, how many people were in your personal group, including
yourself? [1.GR3]
Number of people
b) On this visit, how many vehicles did you and your personal group use to
arrive at the park? [1.GR4]
Number of vehicles
23. For you and your personal group on this visit, please provide the following. (If
you do not know the answer, leave blank). [1.AGE3]
c & d) Number of visits to
Sleeping Bear Dunes NL
(including this visit)

a) Current age

b) U.S. ZIP code or
name of country
other than U.S. past 12 months

lifetime

Yourself

_____

____________

______

______

Member #2

_____

____________

______

______

Member #3

_____

____________

______

______

Member #4

_____

____________

______

______

Member #5

_____

____________

______

______

Member #6

_____

____________

______

______

Member #7

_____

____________

______

______

24. a) Does anyone in your personal group have a physical condition that made it
difficult to access or participate in park activities or services? [1.GR2]

O

Yes

O

No Î Go on to Question 25

Sleeping Bear Dunes National Lakeshore Visitor Study
b) If YES, what services or activities were difficult to access/participate in?

c) What specific problems did the person have?

25. For you and your personal group, please report all expenditures for the items
listed below for this visit to Sleeping Bear Dunes NL and the surrounding area
(within a 1-hour drive from any entrance point). Please write "0" if no money
was spent in a particular category. [3.TRIPC26]
a) Please list your group's total expenditures inside Sleeping Bear Dunes NL.
b) Please list your group's total expenditures in the surrounding area outside the
park (within a 1-hour drive from park boundary).
NOTE: Surrounding area residents should only include expenditures that
were just for this trip to Sleeping Bear Dunes NL.
Expenditures
a) Inside park
Lodges, hotels, motels, cabins, B&B, etc.

n/a

b) Outside park in
surrounding area
$

Camping fees and charges

$

$

Guide fees and charges

$

$

Restaurants and bars

$

$

Groceries and takeout food

$

$

Boat/canoe/kayak rentals

$

$

Gas and oil (auto, RV, boat, etc.)

$

$

Other transportation expenses
(rental cars, taxis, auto repairs, but
NOT airfare)

$

$

Admission, recreation, entertainment fees

$

$

All other purchases (souvenirs, books,
equipment, licenses, clothing, etc.)

$

$

Donations

$

$

c) How many people do the above expenses cover?
Adults (18 years or over)
Children (under 18 years)
Please write 0 if no children were covered by the expenditures.

Sleeping Bear Dunes National Lakeshore Visitor Study
26. On a future visit to Sleeping Bear Dunes NL, how would you and your personal
group prefer to learn about cultural and natural history/features of Sleeping Bear
Dunes NL? Please mark ( ) all that apply. [3.FVIS3]

•

O

Not interested in learning about the park Î Go to Question 27

O

Indoor exhibits

O

Outdoor exhibits

O

Park website: www.nps.gov/slbe

O

Self-guided tours

O

Volunteer opportunities

O

Special events

O

Ranger-led interpretive programs

O

Electronic media/devices available to visitors (downloadable digital files,
podcasts, interactive computer programs/tours, etc.)

O

Audiovisual programs (DVD, video, or audio)

O

Printed materials (brochures, books, maps, etc.)

O

Other (Please specify)

27. a) What did you and your personal group like most about your visit to Sleeping
Bear Dunes NL? [6.EVALSERV25]

b) What did you and your personal group like least about your visit to Sleeping
Bear Dunes NL? [6.EVALSERV24]

28. Is there anything else you and your personal group would like to tell us about
your visit to Sleeping Bear Dunes NL? [6.OPMGMT7]

Thank you for your help! Please seal the questionnaire with the stickers provided
and drop it in any U.S. mailbox.

Printed on recycled paper

Visitor Services Project
Park Studies Unit
College of Natural Resources
University of Idaho
P.O. Box 441139
Moscow, Idaho 83844-1139

OFFICIAL BUSINESS


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