"Logic Model" Grant Performance Report Standard

HUD Master Models (2007) Service Coordinators in Multifamily Housing

Service Coordinator Service Coordinators in Multifamily Housing

To ensure that elderly persons and people with disabilities who are residents of multifamily insured and assisted housing developments are linked to the supportive services they need to continue living independently.

Need Statements

There is a lack of service coordinators in multi-family housing to link low-income elderly persons and people with disabilities to the supportive services they need in order to continue living independently.

Activities and Outputs

Assist residents in applying for benefits – Benefits	Benefits
Assist residents in applying for benefits – Residents	Residents
Coordinate assisted living services	Residents
Coordinate preventive health and other educational activities	Sessions
Create a directory of community service providers	Directory
Create supportive services – Residents	Residents
Create supportive services – Services	Services
Educate property management staff on aging in place issues – Persons	Persons
Educate property management staff on aging in place issues – Sessions	Sessions
Educate property management staff on service coordination issues – Sessions	Sessions
Educate property management staff on service coordination issues – Persons	Persons
Help residents build informal support networks	Residents
Monitor the activities and services of residents	Residents
Refer residents to available supportive services – Residents	Residents
Refer residents to available supportive services – Services	Services
Train residents in obligations of tenancy – Residents	Residents
Train residents in obligations of tenancy – Sessions	Sessions
Units referred to services	Units
Work and consult with tenant organizations	Activities
Other	Other

Outcomes and Indicators

Decrease in monthly living expenses	Dollars
Receipt of healthcare services enabling independent living	Residents
Receipt of home management services enabling independent living	Residents
Reduction in eviction actions initiated due to lease violations	Evictions
Reduction in move-outs to higher level care	Residents
Units receiving services	Units
Other	Other

Measurement Tools

A. Tools to Track Outputs and Outcomes

Bank accounts

Construction log

Database

Enforcement log

Financial aid log

Intake log

Interviews

Mgt. Info. System-automated

Mgt. Info. System-manual

Outcome scale(s)

Phone log

Plans

Pre-post tests

Post tests

Program specific form(s)

Questionnaire

Recruitment log

Survey

Technical assistance log

Time sheets

Other

B. Where Data are Maintained

Agency database

Centralized database

Individual case records

Local precinct

Public database

School

Specialized database

Tax Assessor database

Training center

Other

C. Source of Data

Audit report

Business licenses

Certificate of Occupancy

Code violation reports

Counseling reports

Employment records

Engineering reports

Environmental reports

Escrow accounts

Financial reports

GED certification/diploma

Health records

HMIS

Inspection results

Lease agreements

Legal documents

Loan monitoring reports

Mortgage documents

Payment vouchers

Permits issued

Placements

Progress reports

Referrals

Sale documents

Site reports

Statistics

Tax assessments

Testing results

Waiting lists

Work plan reports

Other

D. Frequency of Data Collection

Daily

Weekly

Monthly

Quarterly

Biannually

Annually

Upon incident

Other

E. Process of Collection and Reporting

Computer spreadsheets

Flat file database

Manual tallies

Relational database

Statistical database

Other

Evaluation Process – These are standard requirements that HUD will expect every program manager receiving a grant to do as part of their project management.

• An evaluation process will be part of the on-going management of the program.

• Comparisons will be made between projected and actual numbers for both outputs and outcomes.

• Deviations from projected outputs and outcomes will be documented and explained.

• Analysis of data to determine the relationship of outputs to outcomes; what outputs produce which outcomes.

HUD Will Use The Following Questions To Evaluate Your Program

1. How many residents received community-based services through the assistance of a Service Coordinator?

2. How many referrals were provided to residents?

3. What was the value in dollars of referred services provided by other community based organizations?

4. What was the reduction (#) in move-outs to higher level care?

5. What was the reduction (#) in eviction actions initiated due to lease violations?

Carter-Richmond Methodology

The above Management Questions developed for your program are based on the Carter-Richmond Methodology1. A description of the Carter-Richmond Methodology appears in the General Section of the NOFA.

1© The Accountable Agency – How to Evaluate the Effectiveness of Public and Private Programs,” Reginald Carter, ISBN Number 9780978724924.

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