APCO Focus Group on FCC Website Usability

Focus group testing for Public Safety Community (APCO)

Sample group: APCO

General Overview Questions

• What industry segment is the user is from?

• What do you use the website for most?

• How often do you use the FCC website?

• How do you typically access public safety information on fcc.gov?

• Do you maintain bookmarks to specific pages on fcc.gov?

• How easy, or difficult, is it to find specific information on the FCC website? Examples.

• How easy, or difficult, is it to find general information on the FCC website? Examples.

• Do you use FCC site search to find public safety information? If yes, please describe a typical search experience.

• Do you typically use external search engines such as Google to access FCC information?

• Do you use the FCC site navigation at the top of the homepage to find public safety information? If yes, please describe a typical experience.

• Do you use the FCC homepage? If yes, please describe how you use the homepage.

• Do you use the Quick Links on the FCC Homepage?

  • If so, which ones? ULS? ECFS?

PSHSB Questions

• Do you use the PSHSB homepage?

  • If yes, how do you access the page and what do you use it for?

  • What information do you expect to find on the PSHSB homepage?

  • What information is missing?

• Do you use the Public Safety page in the Our Work section?

  • If yes, do you use the feature carousel at the top of the Our Work/Public Safety page?

• Do you use the Public Safety Topic Browser?

• What suggestions do you have for improving FCC.gov for the public safety community?

Other FCC Resources

• Do you use MyFCC.gov (personalized homepage)?

Other Questions:

• What do you like most about the website?

• What do you like least about the website?