Attachment C - Phone Call Reminder Script for Mailed Survey Non-respondents

Attachment C

Phone Call Reminder Script for Mailed Survey Non-respondents

Phone Call Reminder Script for Mailed Survey Non-respondents

(Patient Name)

(Interviewer Name)

Hello, may I speak to _____________________. My name is ___________________ and I am

calling from Mayo Clinic in Rochester, Minnesota.

R

(Survey Title)

ecently, we mailed a survey out to you entitled “____________________________________.”

Please understand that your future care will not be affected if you choose not to participate in this study.

Do you recall receiving this survey?

 Yes  Would you be willing to complete the survey and return it to us?

 Yes  Thank you – we appreciate your time and effort. (End call.)

 No  Thank you for your time. (End call.)

 No  May I tell you a little about the study?

 Yes  Read cover letter then ask: Would you be willing to participate

in this study?

 Yes  Thank you – we will send out a survey for you to

complete and return to us. (End call.)

 No  Thank you for your time. (End call.)

 No  Thank you for your time. (End call.)

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