Form 1 AHRQ WebM&M Customer Satisfaction Survey

AHRQ WebM&M Customer Satisfaction Survey

1. Visitor Characteristics

1. Approximately how often do you visit AHRQ WebM&M?

• First time

• Less than twice a year

• About once a month

• About once a week

• Only when I receive a newsletter from AHRQ WebM&M

2. Which of the following categories best describes you?

• Administrator or Manager of Hospital, Health Plan, or Medical Group

• Federal/State Policymaker

• House Officer/Resident

• Librarian/Information Specialist

• Nurse/Nurse Practitioner

• Patient or consumer

• Patient safety officer

• Quality Improvement professional

• Risk management professional

• Pharmacist

• Physician

• Physician Assistant

• Student

• Writer/Reporter/Editor

• Other (write in)

3. Which of the following best represents your primary institutional affiliation?

• Academic institution, university, or medical school

• Hospital or health care system

• Ambulatory care

• Federal government agency

• Insurance company

• Quality/patient safety organization (excluding federal, state, or local government)

• State or local government agency

• Other (write in)

2. AHRQ WEBM&M SITE-SPECIFIC INTEREST

5. How did you first learn about the AHRQ WebM&M site? (choose one)

• Link from AHRQ Web site

• Link from AHRQ Patient Safety Network (PSNet)

• Social media (e.g., Twitter, Facebook, etc.)

• Word of mouth from a colleague or friend

• Web search engine (e.g., Google, Yahoo, etc.)

• Link from another Web site (excludes AHRQ Web site)

• Print media (e.g., medical journals, health care publications, newspaper, etc.)

• AHRQ print media (e.g., brochure, reports, fact sheets, etc.)

• Conference

• Other, please describe

6. Which of the following statements most closely describes your primary reason for visiting the AHRQ WebM&M site? (Check ONE)

• Learn how to improve patient safety

• Learn how to prevent or mitigate medical errors

• Obtain teaching materials or training information

• Submit a case

• Obtain CME, CEU, or trainee certification

• Learn more about the activities of AHRQ

• Other

7. How many cases have you submitted to the AHRQ WebM&M site?

• None [FILL IN BLANK—If none, please briefly state why.]

• One

• Two

• Three

• Four

• Five or more

8. How many times have you used the AHRQ WebM&M site to obtain CME, CEU, or Trainee Certification within the last year?

• None

• One

• Two

• Three

• Four

• Five or more

3. AHRQ WEBM&M SITE ASSESSMENT

9. If asked for a resource on patient safety, how likely is it that you would recommend AHRQ WebM&M to a friend or colleague?

• Very likely

• Somewhat likely

• Not very likely

• Not likely

• Neutral or not applicable

10. How would you rate the educational value of the AHRQ WebM&M site’s content?

• Excellent

• Good

• Fair

• Poor

• Neutral or not applicable

11. How would you rate the usefulness/practical value of the AHRQ WebM&M site to you?

• Very useful

• Somewhat useful

• Not very useful

• Not useful

• Neutral or not applicable

12. How would you rate the content of AHRQ WebM&M:
[Likert Scale: 1-Excellent; 2-Good; 3-Fair; 4-Poor; 5-Neutral or Not Applicable]

• Cases

• Commentaries

• Perspectives on Patient Safety (essays on patient safety topics)

• In Conversation With… (interviews with safety newsmakers)

• Podcasts

• Patient Safety Primers

• Glossary

• Case archive

• CME, CEU, Trainee Certification

13. Based on your previous visits, how would you rate the following aspects of the AHRQ WebM&M site?
[Likert Scale: 1-Excellent; 2-Good; 3-Fair; 4-Poor; 5-Neutral or Not Applicable]

• General appearance of the site

• General ease of navigation

• Clarity of directions and explanations

• Search results

• Submit a case form

• Links and references

4. FINAL COMMENTS

1. Please provide any other comments or suggestions on the features/functions/content of AHRQ PSNet: