Sample Memos

Office of Infrastructure Protection
National Protection and Programs Directorate
U.S. Department of Homeland Security
Washington, DC 20528

MEMORANDUM

MEMORANDUM FOR:

Critical Infrastructure Partners

FROM:

State Homeland Security Advisors

SUBJECT:

Office of Infrastructure Protection Stakeholder Input Initiative

The Department of Homeland Security Office of Infrastructure Protection (IP) is pursuing several
initiatives to improve its products and services. The IP Stakeholder Input Initiative involves a
comprehensive effort to solicit feedback from critical infrastructure partners and is designed to
achieve the following objectives:
•
•
•
•

Gauge stakeholder satisfaction, effectiveness, and relevance of IP’s communications,
information sharing, education, training, outreach, and risk mitigation activities and
programs;
Identify opportunities for improvement and determine if IP is achieving its strategic
goals;
Gather data to inform performance and outcome metrics; and
Obtain a better understanding of the evolving infrastructure protection and resilience
requirements of IP’s stakeholders.

Any individual who works in the area of infrastructure protection on a regular basis is encouraged to
participate in this effort. This includes stakeholders in the private sector (owners and operators) and
public sector (first responders and officials from State, local, territorial, and tribal agencies).
IP’s partnership with you is vitally important to the protection and resilience of the Nation’s critical
infrastructure. You occupy a unique position and provide key expertise within the infrastructure
protection community. Your feedback is instrumental in helping IP make strategic and resource
decisions to improve its service to you and all of their stakeholders.
In the next few weeks, you may receive an email on behalf of Todd Keil, the Assistant Secretary for
Infrastructure Protection, asking you to complete an electronic questionnaire. Please go to the link
provided in the email and answer the questions. The questionnaire takes approximately 20-30
minutes to complete. To ensure the statistical validity of the results and the confidentiality of your
answers, IP has contracted JRD & Associates, Inc., to assist with this initiative. Your responses will
be used to obtain statistical data and for project improvement purposes. Your feedback is the most
effective way to identify opportunities to improve, and your input will be used exclusively for these
purposes.

As required by law, the questionnaire has gone through the Paperwork Reduction Act and has been
approved by the Office of Management and Budget (OMB). The questionnaire will display on every
page the OMB Control Number assigned to this information collection effort.
If you have any questions regarding this initiative, please feel free to contact:
Cristin Fullem
Planning and Performance Management Lead
Office of Infrastructure Protection
[email protected]

2

Office of Infrastructure Protection
National Protection and Programs Directorate
U.S. Department of Homeland Security
Washington, DC 20528

MEMORANDUM

MEMORANDUM FOR:

Council Members [Insert name of Council]

FROM:

Todd M. Keil
Assistant Secretary for Infrastructure Protection

SUBJECT:

Office of Infrastructure Protection Stakeholder Input Initiative

The Office of Infrastructure Protection (IP) is pursuing several initiatives to improve its products and
services. The IP Stakeholder Input Initiative involves a comprehensive effort to solicit feedback
from our partners and is designed to achieve the following objectives:
•
•
•
•

Gauge stakeholder satisfaction; effectiveness; and relevance of IP’s communications,
information sharing, education, training, outreach, and risk mitigation activities and
programs;
Identify opportunities for improvement and determine if IP is achieving its strategic
goals;
Gather data to inform performance and outcome metrics; and
Obtain a better understanding of the evolving infrastructure protection and resilience
requirements of IP’s stakeholders.

Any individual who works in the area of infrastructure protection on a regular basis is encouraged to
participate in this effort. This includes stakeholders in the private sector (owners and operators) and
public sector (first responders and officials from State, local, territorial, and tribal agencies).
IP’s partnership with you is of vital importance to the protection and resilience of the Nation’s
critical infrastructure. You occupy a unique position and provide key expertise within the
infrastructure protection community. Your feedback is instrumental in helping IP make strategic and
resource decisions to improve our service to you and all of our stakeholders.
In the next few weeks, you will receive an email on my behalf, asking you to complete an electronic
questionnaire. Please go to the link provided in the email and answer the questions. The
questionnaire takes approximately 20-30 minutes to complete. To ensure the statistical validity of
the results and the confidentiality of your answers, IP has contracted JRD & Associates, Inc., to
assist with this initiative. Your responses will be used to obtain statistical data and for project
improvement purposes. Your feedback is the most effective way to identify opportunities to
improve, and your input will be used exclusively for these purposes.

As required by law, the questionnaire has gone through the Paperwork Reduction Act and has been
approved by the Office of Management and Budget (OMB). The questionnaire will display the
OMB Control Number assigned to this information collection effort.
If you have any questions regarding this initiative, please feel free to contact:
Cristin Fullem
Planning and Performance Management Lead
Office of Infrastructure Protection
[email protected]

2

Office of Infrastructure Protection
National Protection and Programs Directorate
U.S. Department of Homeland Security
Washington, DC 20528

MEMORANDUM

MEMORANDUM FOR:

Critical Infrastructure Partners

FROM:

Protective Security Advisors
Office of Infrastructure Protection

SUBJECT:

Office of Infrastructure Protection Stakeholder Input Initiative

The Department of Homeland Security Office of Infrastructure Protection (IP) is pursuing several
initiatives to improve its products and services. The IP Stakeholder Input Initiative involves a
comprehensive effort to solicit feedback from our partners and is designed to achieve the following
objectives:
•
•
•
•

Gauge stakeholder satisfaction, effectiveness, and relevance of IP’s communications,
information sharing, education, training, outreach, and risk mitigation activities and
programs;
Identify opportunities for improvement and determine if IP is achieving its strategic
goals;
Gather data to inform performance and outcome metrics; and
Obtain a better understanding of the evolving infrastructure protection and resilience
requirements of IP’s stakeholders.

Any individual who works in the area of infrastructure protection on a regular basis is encouraged to
participate in this effort. This includes stakeholders in the private sector (owners and operators) and
public sector (first responders and officials from State, local, territorial, and tribal agencies).
Our partnership with you is vitally important to the protection and resilience of the Nation’s critical
infrastructure. You occupy a unique position and provide key expertise within the infrastructure
protection community. Your feedback is instrumental in helping IP make strategic and resource
decisions to improve our service to you and all of our stakeholders.

In the next few weeks, you will receive an email on behalf of Todd Keil, the Assistant Secretary for
Infrastructure Protection, asking you to complete an electronic questionnaire. Please go to the link
provided in the email and answer the questions. The questionnaire takes approximately 20-30
minutes to complete. To ensure the statistical validity of the results and the confidentiality of your
answers, IP has contracted JRD & Associates, Inc., to assist with this initiative. Your responses will
be used to obtain statistical data and for project improvement purposes. Your feedback is the most

effective way to identify opportunities to improve, and your input will be used exclusively for these
purposes.
As required by law, the questionnaire has gone through the Paperwork Reduction Act and has been
approved by the Office of Management and Budget (OMB). The questionnaire will display on every
page the OMB Control Number assigned to this information collection effort.
If you have any questions regarding this initiative, please feel free to contact:
Cristin Fullem
Planning and Performance Management Lead
Office of Infrastructure Protection
[email protected]

2