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pdfSocial Science Program
National Park Service
U.S. Department of the Interior
Visitor Services Project
2012 Visitor Study
INSERT PHOTO HERE
OMB Approval Number: 1024-0224
Current Expiration Date: 8-31-2014
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[Park name] Visitor Study
OMB Approval Number: 1024-0224
Current Expiration Date: 8-31-2014
United States Department of the Interior
NATIONAL PARK SERVICE
[SPECIFY PARK NAME]
Address
Date, 2012
Dear Visitor:
Thank you for participating in this study. Our goal is to learn about the
expectations, opinions, and interests of visitors to [SPECIFY PARK NAME]. This
information will assist us in our efforts to better manage this park and to serve
you.
This questionnaire is only being given to a select number of visitors, so your
participation is very important. It should only take about 20 minutes after your
visit to complete.
When your visit is over, please complete this questionnaire. Seal it in the
postage-paid envelope provided and drop it in any U.S. Postal mailbox.
If you have any questions, please contact Lena Le, VSP Assistant Director, Park
Studies Unit, College of Natural Resources, P.O. Box 441139, University of Idaho,
Moscow, Idaho 83844-1139, phone: 208-885-2585, [email protected] (email).
We appreciate your help.
Sincerely,
[insert signature)
Name
Superintendent
[Park name] Visitor Study
3
DIRECTIONS
At the end of your visit:
1. Please have the selected individual (at least 16 years old) complete this questionnaire.
2. Read each the question carefully since each question is different.
3. For questions that use circles (O), please mark your answer by filling in the circle with
black or blue ink. Please do not use pencil.
4. Seal it in the postage-paid envelope provided.
5. Drop it in a U.S. Postal mailbox.
Paperwork Reduction Act Statement: The National Park Service is authorized by 16 U.S.C. 1a-7 to
collect this information. This information will be used by park managers to understand the visitor use
and to evaluate visitor services here at [SPECIFY PARK NAME]. Responses to this request are
voluntary and anonymous. Your name will never be associated with your answers, and all contact
information will be destroyed when the data collection is concluded. No action may be taken against
you for refusing to supply the information requested. An agency may not conduct or sponsor, and a
person is not required to respond to, a collection of information unless it displays a currently valid
OMB control number and expiration date.
BURDEN ESTIMATE STATEMENT: Public reporting burden for this form is estimated to average 10
minutes per response. Direct comments regarding the burden estimate or any other aspect of this
form to: Lena Le, NPS Visitor Services Project, College of Natural Resources, University of Idaho, P.O.
Box 441139, Moscow, ID, 83844-1139; [email protected] (email).
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2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
NOT TO OMB REVIEWERS: For the purposes of this review and submission the justifications for each
question or section of questions is highlighted in a shaded text box above each question. These text
boxes will not be printed on the final version of the surveys. The Topic Areas noted are consistent with
the currently approved pool questions for the NPS Programmatic Review Process (1024-0224 – Current
Expiration Date: 8-31-2014). The questions that are slight variations are denoted as such. Any
questions that are outside the general scope of the programmatic review process have been carefully
discussed and generally approved by the NPS Information Collection Review Coordinator with
understanding that that those questions will require further review and consideration by OMB before
full determination and approval can be granted.
2012 Visitor Survey
NOTE: In this questionnaire, your personal group is defined as anyone with whom you are visiting the
park, such as a spouse, family, friends, etc. This does not include the larger group that you
might be traveling with, such as a school, church, scout, or tour group.
TOPIC AREA 2 - TPLAN1
1. a) Prior to this visit, how did your personal group obtain information about [SPECIFY PARK NAME]?
Please mark (•) all that apply in column (a).
Did not obtain information prior to visit Go to part (b) of this question
O
b) If you were to visit [SPECIFY PARK NAME] in the future, how would your personal group prefer to
obtain information about the park? Please mark (•) all that apply in column (b).
c) For the sources of information that you used to plan your visit to [SPECIFY PARK NAME], please
rate their importance in planning your trip.
a) This
visit
O
O
O
O
b) Future
visit
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
Source of information
Friends/relatives/word of mouth
Inquiry to park via phone, mail, or email
[SPECIFY PARK NAME] website: www.nps.gov/
Other websites — Which one(s)?
______________________
Local businesses (hotels, motels, restaurants, etc.)
Maps/brochures
Newspaper/magazine articles
Other units of the National Park System (NPS)
Previous visits
School class/program
Social media (such as Facebook, Twitter, etc.)
State welcome center/visitors bureau/chamber of
c) How important?
1= Not at all important
2= Slightly important
3= Moderately important
4= Very important
5= Extremely important
_____________
_____________
_____________
_____________
_____________
_____________
_____________
_____________
_____________
_____________
_____________
_____________
[Park name] Visitor Study
O
O
O
O
O
n/a
n/a
O
5
commerce
Television/radio programs/DVDs
Travel guides/tour books (such as AAA, etc.)
Other, this visit (Specify)
____________________________
Other, future visit (Specify)
___________________________
_____________
_____________
_____________
_____________
TOPIC AREA 2 – TPLAN2
c) From the sources you used prior to this visit, did your personal group receive the type of
information about the park that you needed?
O
No
O
Yes Go to Question 2
TOPIC AREA 2 – TPLAN3
d) If NO, what type of park information did your personal group need that was not available?
Please be specific.
Topic AREA 1 - KNOW2
2. Prior to receiving this questionnaire, were you and your personal group aware that [SPECIFY
PARK NAME]? is a unit of the National Park Service?
O
Yes
O
No
TOPIC AREA 3 – TRIPC8
3. On this visit, how much total time (both on land and on the river) did your personal group spend
visiting [SPECIFY PARK NAME]? Please list partial hours or days as ¼, ½, or ¾.
Number of hours, if less than 24 hours
Number of days, if 24 hours or more
TOPIC AREA 1 – RES2
4.
a) Were all members of your personal group residents (year round or part time) of the [SPECIFY
PARK NAME] area (within 50 miles of the park)?
O
No
O
Yes Go to Question 5
TOPIC AREA 3 – TRIPC1
b) For non-residents of the area (within 50 miles drive of park) on this trip, what was the primary
reason your personal group came to the [SPECIFY PARK NAME] area? Please mark (•) one.
O
Visit [SPECIFY PARK NAME]
O
Visit [other federal sites]
O
Visit other attractions in the area
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2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
O
Visit friends/relatives in the area
O
Business
O
Just passing through to another destination
O
Other (Please specify) _______________________________________
TOPIC AREA 3 – TRIPC3
5.
a) On this trip, did your personal group stay overnight away from home inside [SPECIFY PARK
NAME] or in the area (within 50 miles of any entrance point)?
O
Yes
O
No Go to Question 6
b) If YES, please list the number of nights your personal group stayed inside [SPECIFY PARK
NAME] and in the local area (within 50 miles of any entrance point).
Number of nights inside [SPECIFY PARK NAME]
Number of nights in [SPECIFY PARK NAME] area (within 50 miles)
c & d) In which type(s) of accommodations did your personal group spend the night(s) inside the
park and in the local area? Please mark (•) all that apply.
c) Inside
d) Outside
Accommodation
park
park
Lodge, motel, rented condo/home, cabin, B&B
n/a
O
Residence of friends or relatives
O
O
RV/trailer/tent camping in a developed campground
O
O
Backcountry camping
O
O
Personal seasonal residence
O
O
Other (Please specify below)
O
O
c) Inside park
d) Outside park
TOPIC AREA 1 – KNOW1
6
a) Prior to visit, were you aware of the history of this site? [SPECIFY PARK NAME]? Please mark
(•) Yes or No for each site.
TOPIC AREA 3 – ITIN1
b) Have you ever visited these sites before? Will you plan to visit again in the future? Please mark
(•) all that apply for each site.
a) Aware of the
history of this site?
Yes
No
b) Visitation history
I’ve visited
this site in
the in the
past
This is my
first time
visiting this
site
I will plan a
trip to visit
this site again
in the future
[Park name] Visitor Study
O
O
O
O
7
Name of site
O
O
O
Name of site
O
O
O
TOPIC AREA 2 – TPLAN15
c. How important were the following factors in your personal group’s decision to visit [SPECIFY PARK
NAME]? Please mark (•) one for each factor.
Not at all
important
Slightly
important
Moderately
important
Very
important
Extremely
important
A national park site
O
O
O
O
O
A [specific content] related site
O
O
O
O
O
A place to get off the highway
O
O
O
O
O
Something else to do while we were in
the area
O
O
O
O
O
TOPIC AREA 3 – FVIS1 (Variation)
7. a) For you only, if you had been unable to visit [SPECIFY PARK NAME] on this trip, would you
have visited another time?
O
Yes, likely
O
No, unlikely
TOPIC AREA 3 – TRIPC2 (Variation)
b) If NO, what would you have done with the time you spent on this trip? Please mark (•) one.
O
Gone somewhere else Go to Part c
O
Stayed home
O
Gone to work at your regular job
O
Not sure/None of these
TOPIC AREA 3 – TRIPC2
c) How far from your home is the place you would have gone instead of [SPECIFY PARK NAME]?
Number of miles
O
Don’t know/don’t remember
TOPIC AREA 3 – TRANS1
8.
a) What was your primary method of transportation for getting from your home to the [SPECIFY
PARK NAME] area? Please mark (•) one.
O
Car
O
Motorcycle
O
Motorhome
O
Airplane
O
Other (Please specify)
O
SUV/truck/van
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2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
TOPIC AREA 2 – TPLAN5
b) What was your primary destination on this trip?
O
[SPECIFY PARK NAME] OR Location
(Place, city, & state)
TOPIC AREA 3 – ITIN1
9.
On this visit to [SPECIFY PARK NAME], please mark (•) all the sites within the park that your
personal group visited on the map below.
Place holder for map
The sites will be inserted in the [SPECIFY PARK NAME] map.
TOPIC AREA 6 – EVALSERV4
10. On this visit, were the signs directing your personal group to and around [Park name] adequate?
Please mark (•) one answer for each of the following.
a) Interstate signs
O
Yes O
No
O Did not use
b) State highway signs
O
Yes O
No
O Did not use
c) Signs in local communities
O
Yes O
No
O Did not use
d) Signs in the park
O
Yes O
No
O Did not use
TOPIC AREA 6 – EVALSERV5
e) If you answered NO for any of the above, please explain.
Interstate
State highway
In local communities
In park
[Park name] Visitor Study
9
TOPIC AREA 5 – CROWD9
11. How much of a problem to you feel traffic congestion is at different locations in [SPECIFY PARK
NAME]. Please mark (●) one response for each location.
Not a
problem
Small
problem
Big
problem
At the park entrance/exit
O
O
O
Driving on park roads
O
O
O
In parking areas at primary destinations (list of places.)
O
O
O
At scenic overlooks
O
O
O
Location
TOPIC AREA 6 - OPNMGMT4
12. It is the National Park Service’s responsibility to protect [SPECIFY PARK NAME] natural, scenic,
and cultural resources while at the same time providing for public enjoyment. How important is
protection of the following resources/attributes in the park to you and your personal group?
Please mark (•) one answer for each resource/attribute.
Resource/attribute
Not at all
important
Slightly Moderately
important important
Very
important
Extremely
important
Clean air (visibility)
O
O
O
O
O
Clean water
O
O
O
O
O
Clear night sky
O
O
O
O
O
Backcountry
O
O
O
O
O
Developed recreation facilities
(campground, trails, etc.)
O
O
O
O
O
Educational opportunities
O
O
O
O
O
Native plants
O
O
O
O
O
Native wildlife
O
O
O
O
O
Natural features (such as
arches, bluffs, streams)
O
O
O
O
O
Natural quiet/sounds of nature
O
O
O
O
O
Recreational opportunities
O
O
O
O
O
Scenic views
O
O
O
O
O
Solitude
O
O
O
O
O
TOPIC AREA 3 – ACT1
13. a) On this visit, in which activities did your personal group participate within [SPECIFY PARK
NAME]? Please mark (•) all that apply in column (a).
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2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
b) If you were to visit the park in the future, in which activities would your personal group prefer
to participate within the park? Please mark (•) all that apply in column (b).
a) This
visit
b) Future
visit
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
n/a
n/a
O
Activity
Attending ranger-led talks/programs
Birdwatching/wildlife viewing/wildflower viewing
Camping
Climbing
Fishing
Hiking/walking
Hunting/trapping
Obtaining National Park passport stamp
Overnight backpacking
Participate in Junior Ranger program
Picnicking
Shopping in park bookstore (at visitor center)
Stop at scenic overlooks
Swimming
Water sport (rafting, canoeing, kayaking, etc.)
Other – this visit (Specify below)
________________________________________________
Other – future visit (Specify below)
________________________________________________
[Park name] Visitor Study
11
TOPIC AREA 6 – EVALSERV13
14. a) Please mark (•) all services and facilities that your personal group used at [SPECIFY PARK
NAME] during this visit.
b) For only those services and facilities that your personal group used, please rate their
importance to your visit from 1-5.
c) For only those services and facilities that your personal group used, please rate their quality
from 1-5.
a) Information services/facilities used?
Mark (•)
O
Assistance from park staff
O
Bookstore sales items
(selection, price, etc.)
O
Campground
O
Junior Ranger program
O
Park brochure/map
O
Park newspaper
O
O
Park website: www.nps.gov/
used before or during visit
Ranger-led programs
O
Toilet facilities
O
Trails
O
Visitor center exhibits
O
Visitor center (overall)
b) If used, how important?
1=Not at all important
2=Slightly important
3=Moderately important
4=Very important
5=Extremely important
c) If used, what
quality?
1=Very poor
2=Poor
3=Average
4=Good
5=Very good
TOPIC AREA 3 – FVIS16
15. If you were to visit [SPECIFY PARK NAME] in the future, what additional facilities would personal
group like to have available? Please be specific.
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2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
TOPIC AREA 3 – FVIS19
16. If your personal group were to visit [SPECIFY PARK NAME] in the future, what would you like to
have available for purchase at the visitor center bookstore?
O
None
O
Additional publications (books, brochures, maps, etc.)
List subject that you are interested in ___________________________
O
Convenience items (disposable cameras, batteries, bottled water, etc.)
O
Souvenir items (tee shirts, etc.)
O
Other (Please specify) ______________________________________
TOPIC AREA 3 – ACT7
17. a) On this visit to [SPECIFY PARK NAME], did you and your personal group attend any ranger-led
programs/talks?
O
Yes
O
No
TOPIC AREA 6 – EVALSERV22
If YES, please rate the following aspects of the program/talk. Please mark (•) one for each aspect.
b) Program length
O
Too short
c) Topics discussed on program
O
O
About right
Of interest
O
O
Too long
NOT of interest
TOPIC AREA 6 – EVALSERV20
d) Is there any aspect of the story that needs to be strengthened?
O
No
O
Yes Please be specific.
TOPIC AREA 3 – FVIS7
18. a) If your personal group were to visit [SPECIFY PARK NAME] in the future, please list any rangerled program that you would like to have available. Please be specific.
O
Not interested in any program Go to Question 19
[Park name] Visitor Study
13
TOPIC AREA 3 – FVIS8
b) What length of ranger-led program would your personal group like to attend? Please mark (•)
one for each program.
b) Preferred program length
a) Program
Under ½
hour
½-1 hour
1-2 hours
More than 2
hours
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
TOPIC AREA 3 – FVIS11
c) What time of the day would be most suitable for you to attend a ranger-led program/talk?
O
Between 8am and 10am
O Between 10am and noon
O
After noon to 2pm
O
O
Other (Please specify)
Between 2pm to 4pm
TOPIC AREA 6 – EVALSERV1
19. Overall, how would you rate the quality of the facilities, services, and recreational opportunities
provided to your personal group at [SPECIFY PARK NAME] during this visit? Please mark (•) one.
Very poor
Poor
Average
Good
Very good
O
O
O
O
O
TOPIC AREA 7 – ECON4
20. For your personal group, please estimate all expenditures for the items listed below for this visit
to [SPECIFY PARK NAME] and the surrounding area (within 50 miles of any entrance point).
Please write "0" if no money was spent in a particular category.
a) Please list your personal group's total expenditures inside [SPECIFY PARK NAME]
b) Please list your personal group's total expenditures in the communities in surrounding area
outside the park (within 50 miles of any entrance point).
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2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
NOTE: Surrounding area residents should only include expenditures that were just for this trip
to [SPECIFY PARK NAME]
Expenditures
Spent no money (•)
a) Inside [SPECIFY
PARK NAME]
b) In the communities
within 50 miles
O Go to (b)
O Go to (d)
Lodge, motel, rented condo/home, cabin, etc.
Camping fees and charges (including
backcountry)
Water rafting/kayaking/canoeing guide fees and
charges
$___________
$___________
$___________
$___________
$___________
Other guide fees and charges
$___________
$___________
Restaurants and bars
n/a
$___________
Groceries and takeout food
n/a
$___________
Gas and oil (auto, RV, boat, etc.)
Other transportation expenses (rental cars, auto
repairs, taxis, but NOT airfare)
Admission, recreation, entertainment fees
All other expenditures (souvenirs, books,
sporting goods, donations, etc.)
n/a
$___________
n/a
n/a
$___________
$___________
$___________
$___________
TOPIC AREA 7 – ECON5
c) How many people do the above expenses cover?
Adults (18 years or over)
Children (under 18 years)
Please write “0” if no children were covered by the expenditures.
TOPIC AREA 3 - TRIPC23
21. Please mark (•) all the communities in [SPECIFY PARK NAME] area in which your personal group
obtained support services on this visit.
O Did not use any services in listed communities Go to Question 22
Service
Community
Community
Buy gasoline
O
O
Buy groceries
O
O
Buy photography/art supplies
O
O
Buy recreational equipment/supplies
O
O
Eat a meal
O
O
[Park name] Visitor Study
15
Guide services (hunting, fishing, etc.)
O
O
Obtain travel/ tourist information
O
O
Shop
O
O
Stay overnight in a campground/RV park
Stay overnight in a motel/hotel/B&B/etc.
Use sport facilities (golf course, archery range, etc.)
O
O
O
O
O
O
Visit art gallery/ museums
O
O
Other (Please specify below)
O
O
TOPIC AREA 3 – TRIPC21
22. a) On this visit to [SPECIFY PARK NAME], were there any support services or products that your
personal group needed but were not available inside the park or in the area (within 50 miles of
any entrance point)?
O
Yes
O
No Go to Question 23
TOPIC AREA 3 – TRIPC22
b) If YES, what were the products/services that your group needed but were not available? Please
be specific
Location
Service/product
TOPIC AREA 3 – FVIS5
23. If you were to visit [SPECIFY PARK NAME] in the future, how would your personal group prefer to
learn about cultural and natural history/features of the park? Please mark (•) all that apply.
O
Not interested in learning about the park Go to Question 24
O
Indoor exhibits
O
Outdoor exhibits
O
Park website: www.nps.gov/
O
Cell phone tour
O
Volunteer opportunities
O
Smart phone apps
O
Interactive computer programs
O
Special events
O
Other electronic medias (downloadable digital files,
podcasts, Facebook, etc.)
O
Audiovisual programs (DVD, video, or audio)
O
Hands-on activities with touchable subjects/artifacts
O
Living history demonstrations/costumed interpretive programs
O
Self-guided with printed materials (brochures, books, maps, etc.)
O
Other (Please specify)
16
2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
TOPIC AREA 1 – GR2
24
On this visit, was your personal group part of the following types of organized groups?
a) A List of Park Specific Activities listed here
O
Yes
O No
TOPIC AREA 1 – GR3
b) If you were with one of these organized groups, how many people, including yourself, were in
this group?
Number of people in organized group
TOPIC AREA 1 – GR1
25. a) On this visit, what type of personal group (not guided tour/school/other organized group)
were you with? Please mark (•) one.
O
Alone
O
Friends
O
Family
O
Family and friends
O
Other (Please specify)
TOPIC AREA 1 – GR3
b) On this visit, how many people were in your personal group, including yourself?
Number of people in personal group
TOPIC AREA 3 – TRANS2
c) On this visit, how many vehicles did your personal group use to arrive at the park?
Number of vehicles
TOPIC AREA 1 – RACE/ETH1
26. a) Are members of your personal group Hispanic or Latino? Please mark (•) one for each group
member.
Yourself
Member
#2
Member
#3
Member
#4
Member
#5
Member
#6
Member
#7
Yes, Hispanic
or Latino
O
O
O
O
O
O
O
No, not
Hispanic or
Latino
O
O
O
O
O
O
O
[Park name] Visitor Study
17
TOPIC AREA 1 – RACE/ETH3
b) What is the race of each member of your personal group? Please mark (•) one or more for
you and each group member.
Yourself
Member
#2
Member
#3
Member
#4
Member
#5
Member
#6
Member
#7
American Indian
or Alaska
Native
O
O
O
O
O
O
O
Asian
O
O
O
O
O
O
O
Black or African
American
O
O
O
O
O
O
O
Native Hawaiian
or other
Pacific
Islander
O
O
O
O
O
O
O
White
O
O
O
O
O
O
O
TOPIC AREA 1 – AGE1
27.
For your personal group on this visit, please provide the following. (If you do not know the
answer, leave blank).
a) Current
age
b) U.S. ZIP code
or name of country
other than U.S.
Yourself
Member #2
Member #3
Member #4
Member #5
Member #6
Member #7
TOPIC AREA 1 – GEND1
28. For you only, what is your gender?
O
Male
O
Female
c) What
year was your first
visit to the [SPECIFY
PARK NAME]
d) Number of times
visited the [SPECIFY PARK
NAME] up to date
(including this visit)
18
2012 VSP Survey – CHIC, LIBO, WHSA, JEFF, MNRR and MORA
TOPIC AREA 1 – LANG1
29. a & b) When visiting an area such as [SPECIFY PARK NAME], which languages do you and most
members of your personal group prefer to use for the following?
a) Speaking
O
English
O
Other (Specify)
b) Reading
O
English
O
Other (Specify)
c) In your opinion, what services in the park need to be provided in languages other than English?
Please specify a service(s) or mark (•) “None.”
Service(s)
O
None
TOPIC AREA 1 - ED1
30. For you only, what is the highest level of education you have completed? Please mark (•) one.
O
Some high school
O
Bachelor’s degree
O
High school diploma/GED
O
Graduate degree
O
Some college
TOPIC AREA 7 – ECON1
31. a) Which category best represents your annual household income? Please mark (•) one.
O
Less than $24,999
O
$50,000-$74,999
O
$150,000-$199,999
O
$25,000-$34,999
O
$75,000-$99,999
O
$200,000 or more
O
$35,000-$49,999
O
$100,000-$149,999
O
Do not wish to answer
b) How many people are in your household?
Number of people
TOPIC AREA 7 – ECON2
c) How much income did your household forgo to make this trip (due to taking unpaid time off
from work)? Mark (•) “None” or specify the amount forgone.
O
None OR Amount forgone
$
TOPIC AREA 6 – EVALSERV3
32. a) What did your personal group like most about your visit to [SPECIFY PARK NAME]?
TOPIC AREA 6 – EVALSERV2
b) What did your personal group like least about your visit to [SPECIFY PARK NAME]?
[Park name] Visitor Study
19
TOPIC AREA 6 – OPMGMT1
33. If you were a manager planning for the future of [SPECIFY PARK NAME] what would your
personal group propose?
TOPIC AREA 6 – OPMGMT3
34. Is there anything else your personal group would like to tell us about your visit to [SPECIFY PARK
NAME]?
Thank you for your help! Please seal the questionnaire in the postage-paid envelope provided and
drop it in any U.S. Postal mailbox.
Printed on recycled paper
Visitor Services Project
Park Studies Unit
College of Natural Resources
University of Idaho
P.O. Box 441139
Moscow, Idaho 83844-1139
OFFICIAL BUSINESS
21
22
The questions in this section are specific only to the recreation areas
listed.
Addendum 1: Questions Specific to National Recreational River (MNRR)
The current management issue at Missouri National Recreational River (MNRR) involves the
fragmentation of interpretive exhibits and activities. Management of the nearly 100 miles of the
Missouri river includes areas that are managed by different state, local, and federal agencies.
While the collaborative management provides many positive aspects it also creates potential
problem, primarily an identity issue. The MNRR asked to have questions that would specifically
address the level of awareness their visitors have about the identity of the MNRR as a unit of the
National Park Service. Other questions are specifically asked about interpretive exhibits system
and the need for variety of activities for day use and more frequent visitors.
TOPIC AREA 1 - KNOW1
1. a) Prior to receiving this questionnaire, were you and your personal group aware that
Missouri River National Recreational River existed?
O
Yes
O
No Go to Question 2
TOPIC AREA 1 – KNOW9 (Variation)
c) Prior to receiving this questionnaire, were you and your personal group aware that
Missouri National Recreational River is a part of National Wild & Scenic Rivers Systems?
O
Yes
O
No
TOPIC AREA 3 – ACT1
2. a) Were you aware that the National Park Service offers a variety of extended programs at
Missouri National Recreational River that may require more than a one-time commitment?
O Yes
O No
b) Please mark (•) all programs in which you would be interested in participating.
O
Not interested in extended programs
O
Volunteer activities
O
Workshops/seminars/Park Institute programs
O
Community programs
O
Citizen science programs (learning how to use observation skills/ equipment
and helping do park science, such as helping with bird/ butterfly/wildlife counts,
counting native/non-native plants, etc.)
O
Other (Please specify)
TOPIC AREA 3 – ACT4
7. a) Were there any activities that you and your personal group wanted to do but
were unable to do while visiting Missouri National Recreational River?
O
Yes
O
No Go on to Question 8
b) If YES, what were they? Please be specific.
TOPIC AREA 3 – ACT7 (Variation)
c) What prevented you from participating in these activities? Please mark (•) all that apply.
O
Time constraints
O
Financial constraints
O
River conditions
O
Weather conditions
O
Were not aware what activities were offered at the park
O
Facilities for the activities were not available
O
Services for the activities were not available
O
Other reasons (Please specify)
TOPIC AREA 6 – EVALSERV13 (Variation)
8.
A series of outdoor exhibits were installed at boat ramps, along walking trails, and at
overlooks along the Missouri National Recreational River. There are also indoor exhibits in
the Lewis and Clark Visitor Center at Gavins Point Dam, in the Chamber of
Commerce/Welcome Center in Yankton, and in the Missouri National Recreational River
Education Center at Ponca State Park.
a) On this visit to Missouri National Recreational River please list all the exhibits that you
and your personal group viewed/read. Please use the map on the next page to help you
locate the site. For outside signs, please only include those with the park’s name
and/or a National Park Service Arrowhead at the top.
O
Did not view/read any exhibits Go to Question 9
b) Please rate the quality of the exhibits that you and your personal group viewed/read.
Please mark (•) one for each exhibit viewed/read.
a) Exhibit location/topic
Very poor
Poor
O
O
b) Quality
Average
O
Good Very good
O
O
24
TOPIC AREA 6 – EVALSERV16
c) How could the exhibits and displays be improved to enhance your experience? For each
exhibit you viewed, please specify its location/topic, and your recommendations.
Exhibit location/topic
Recommendations for improvement
d) Please suggest topics to add or delete, or specific types of exhibits or displays that you
would find interesting.
Exhibit/display/topic
Recommendations for improvement
Addendum 2: Questions Specific to Chickasaw National Recreation Area
(CHIC)
Working with local communities and support economic development in the area is one of the
important management goals at CHIC. The following questions aimed to measure visitor needs
of commercial services in the area. The expenditure question in the above section measures the
economic impact of the park on the local area (estimated by Money Generation Model) which
were included in 2005 survey at CHIC. In addition to local economic impact analysis, questions
17 below added to this year’s survey to extend the economic impact to consumer surplus
estimated by the travel cost model could help the local businesses to focus their marketing
effort. As number of visitors using recreational vehicles increases Question 10 will be used to
collect information needed for transportation management and planning.
TOPIC AREA 3 – FVIS16
17. If your were to visit Chickasaw NRA in the future, which commercial services would your
personal group like to have available? Please mark (•) all that apply.
O
Bait/tackle shop
O
Camper store
O
Bike rentals
O
Horseback riding
O
Boat tours
O
Motorboat rental
O
Cabin or lodge
O
Sit-down restaurant
O
Small boat rental (canoe/kayak)
O
Takeout food service
O
Marina services (gas, oil, boating supplies)
O
Other (Please specify)
TOPIC AREA 3 – TRANS14
10. a) On this visit, did your personal group drive a recreational vehicle to Chickasaw NRA?
O
Yes
O
b) If YES, how long was it?
No Go to part c of this question
Number of feet
c) On this visit, did anyone in your personal group use a vehicle or recreational vehicle to
pull a trailer or another vehicle?
O
Yes
O
No Go to Question 11
d) If YES, how long was the trailer or other vehicle?
Number of feet
26
Addendum 3: Questions Specific to Mount Rainier National Park (MORA)
MORA is in the process of developing Visitor Experience and Resource Protection (VERP)
indicators. Information about visitor experience and opinion on resource project is crucial to
develop such indicators. The following questions are specific to MORA as they aim to obtain
visitor opinions on various resource management issues such as wildlife-human interface
(question 2), campfire (question 6), alternative transportations (questions 9 and 10), and
wilderness experience (question 15). Question 25 was designed to measure level of visitor
awareness about various resource management issues and effectiveness of interpretive efforts
at the park. Appropriate communication methods and interpretive programs will be designed as
the results of the information collected.
TOPIC AREA 3 – ACT26
2.
Wildlife feeding creates hazards to visitors and habituation problems for wildlife.
a) During this visit, did your personal group observe wildlife approaching you or other
visitors and begging for food?
O
Yes
O
No
O
Not sure
TOPIC AREA 2 - TPLAN19 (Variation)
b) During this visit, did your personal group receive or see any information (written or
verbal) regarding feeding wildlife in national parks?
O
Yes
O
No
O
Not sure
TOPIC AREA 6 – OPMGMT6
6.
Due to possible health concerns associated with campfire smoke, would your personal
group support limiting the number of campfires permitted at one time within park
campgrounds?
O
Yes
O
No
O
Not sure
TOPIC AREA 1 KNOW9
9.
a) Prior to this visit, was your personal group aware that Mount Rainier has a shuttle bus
service that operates during summer weekends between Ashford, WA and Paradise?
O
Yes
O
No
TOPIC AREA 3 – TRANS9
b) Has your personal group ridden the Mount Rainier shuttle bus before today’s visit?
O
Yes
O
No
TOPIC AREA 3 – TRANS4
c) Did your personal group use the Mount Rainier shuttle bus system today?
O
No
O
Yes Go to Question 10
d) If NO, which reasons best explain why your personal group did not use the Mount Rainier
shuttle bus system today? Please mark (•) all that apply.
O
Not convenient
O
Difficult to understand how to use it
O
With children
O
Shuttle did not stop at places I wanted to go
O
Other (Please specify)
TOPIC AREA 6 – EVALFEE1 (Variation)
e) Would your personal group be willing to support a $5 increase in entrance fees to
support shuttle services?
O
Yes
O
No
O
Not sure
TOPIC AREA 2 – TRIP PLANNNG
10. If you knew before entering the park that the parking lots were completely full at
Paradise, which of the following would your personal group do? Please mark (●) one.
O
Drive to Paradise anyway to try to find a parking space
O
Park in Ashford and ride the free shuttle to Paradise
O
Park somewhere else inside the park and ride the free shuttle to Paradise
O
Go to another location in the park where parking is available (which one?)
O
O
Carbon
O
Longmire
O
Sunrise
O
Westside Road
O
Stevens Canyon Entrance (SE corner)
O
Other (Please specify)
Avoid Mount Rainer NP and go somewhere else (Please specify below)
TOPIC AREA 6 – EVALFEE1 (Variation)
15 Entrance and user fees support many park projects including Wilderness protection.
a) Would an additional fee charged for a Wilderness permit prevent your personal group
from participating in the following activities?
Day hiking
sure
O
Yes
O
No
O
Not
Overnight camping
sure
O
Yes
O
No
O
Not
28
TOPIC AREA 6 – EVALFEE1 (Variation)
b) Would your personal group be willing to support increased entrance fees of $XX [Insert
dollar amount for this site] to offset decreases in park operating budgets?
O
Yes
O
No
O
Not sure
TOPIC AREA 1 – KNOW9
25. Increasing public awareness is our best tool to ensure that visitors and resources are
protected. Please rate from 1-3 your awareness level, both before and after your visit to
Mount Rainier NP.
a) Awareness BEFORE
visit to park?
1=Not aware
2=Somewhat aware
3=Very aware
Element
b) Awareness AFTER
visit to park?
1=Not aware
2=Somewhat aware
3=Very aware
_______
Mount Rainier Wilderness
_______
_______
Wildlife feeding and habituation
_______
_______
Hiking off trails in Paradise, Sunrise, Tipsoo and
Reflection Lakes
_______
_______
Leave No Trace program and principles
_______
_______
Air pollution effects on park ecosystems
_______
_______
Airborne pollutants
_______
_______
Climate change effects on park ecosystems and
park developments
_______
_______
Introduction of exotic plants
_______
_______
Introduction of invasive aquatic species
_______
_______
Introduction/spread of diseases to park animals
_______
_______
Wildlife hazards to visitors
_______
_______
Geohazard issues
_______
Addendum 4: Questions Specific to Lincoln Boyhood National Memorial
The opening of U.S 231 has changed the traffic route that visitors take to access Lincoln
Boyhood National Memorial. Although this is a fee area, at some access points visitors may not
aware of the fee charged and thus do not pay the entrance fee required. The park is considering
a plan to reconfigure access points to the park and data is needed for this effort. In addition, if
visitors access the park at remote points, they may encounter roving park staff/ranger. Question
11 was added to evaluate quality of services provided by park staff at those locations, which is
not currently measured.
TOPIC AREA 7 – ECON7 (Variation)
18.
On this visit to Lincoln Boyhood NMEM how did your personal group pay the entrance
fee? Please mark (•) one.
O
Were not aware that entrance fee is required
O
O
O
Were aware that entrance fee is required but we didn’t go inside the visitor center
Were aware that entrance fee is required, but believed the fee was included in
the Lincoln State Park fee
Cash/check
O
Interagency Pass/Senior Pass/Access
TOPIC AREA 3 – ACT28
11. a) During this visit to Lincoln Boyhood NMEM, did your personal group have any personal
interaction with a park ranger other than on the tour?
O
Yes
O
No Go to Question 12
TOPIC AREA 6 – EVALSERV10
b) If YES, on a scale from 1 to 5, please rate the quality of your interaction with the park
ranger. Please mark (•) one response for each item.
Very
poor
Poor
Average
Good
Very
good
Helpfulness
O
O
O
O
O
Courteousness
O
O
O
O
O
Quality of information provided
O
O
O
O
O
30
Addendum 5Questions Specific to Jefferson National Expansion Memorial
JEFF works closely with partners from the local government agencies and businesses in their
marketing and business planning. Located in downtown St. Louis, MO, any changes in the park
operation will have an effect on local transportation and thus affect businesses in the
surrounding area. The following questions were added to JEFF survey to address effects of park
operations on local businesses. Question 6 provides information for marketing efforts. Question
7, 16 and 17 provide information for transportation and business planning. Question 13 aims to
measure visitor willingness to pay. The information is unique to JEFF situation and will be shared
with partners to amend their business plans.
TOPIC AREA 2 – TPLAN12
6.
When did your personal group make the decision to visit Jefferson National Expansion
Memorial? Please mark (•) one.
O
On the day of the visit
O
The day before the visit
O
3 days to a week before the visit
O
More than a week to a month before the visit
O
More than a month to 6 months before the visit
O
More than 6 months but less than a year before the visit
O
A year or more before the visit
TOPIC AREA 3 – TRANS2
7.
a) On this visit, how many vehicles did your personal group use to arrive at the memorial
parking?
O
Number of vehicles
OR
Walked/bicycled/used public transportation
O
Parked somewhere else
TOPIC AREA 5 – CROWD7 (Variation)
b) If you parked at the memorial parking, did your personal group find the parking location
convenient?
O
Yes
O
No
TOPIC AREA 6 – EVALSERV8 (Variation)
c) If you parked at the memorial parking, did you feel safe parking there?
O
Yes
O
No
TOPIC AREA 6 – EVALFEE3
13. Currently, several concession fees are charged at Jefferson National Extension Memorial for
different services including parking, tram ride in the arch and movies in the museum. Some
fees include the $3 entrance fee to the park and thus are discounted for pass holders and
combined tickets. On this visit, please rate the fees paid to each of the concession services
below.
Did not
use
Service
Too
low
About
right
Too
high
Arch tram ($10/adult and $2.5/child)
O
O
O
O
Lewis and Clark movie ($4/adult and $2.5/child)
O
O
O
O
Monument to the Dream movie ($4/adult)
O
O
O
O
Parking fee
O
O
O
O
TOPIC AREA 3 – FVIS1
16. a) If the park were expanded to the Illinois side of the river, and it was convenient to access,
would your personal group visit this new addition to the park?
O
sure
Yes, likely
O
No, unlikely
O
Not
TOPIC AREA 3 – TRANS1
b) How would you prefer to travel to the site? Please mark (•) one.
O
Own vehicle (car, tour bus, motorcycle, etc.)
O
Public transportation
O
Bicycle
O
Walk
O
Other (Please specify)
TOPIC AREA 7 – ACT1
17. Which types of activities and programs would your personal group be interested in
participating along the riverfront on a future visit? Please mark (•) all that apply.
O
Bicycle rentals
O
Riverboat cruise
O
Dining
O
Small musical concerts
O
Interpretive programs
O
Watching the river
O
Other (Please specify)
32
Addendum 6: Questions Specific to White Sands National Monument
White Sands National Monument is located in an area with limited access to travel
amenities. The nearest town is 15 miles northeast of the park. It causes inconvenience and
interrupts the visit experience for visitors to have to travel outside the park to obtain
necessities especially during a day trip. The park gift shop currently provides limited items.
The question below is added to determine if the current items at the park gift shop meet
visitor needs and plan for future expansion if needed.
TOPIC AREA 6 – EVALSERV13
11. a) The park gift store currently sells a wide variety of convenient food items. On this visit,
did your personal group buy any food items from the gift store?
O
Yes
O
No
b) Please rate the quality of any food items that your personal group bought in the park gift
store. Please mark (•) one.
Very poor
Poor
Average
Good
Very good
O
O
O
O
O
TOPIC AREA 3 – FVIS19
c) If your personal group were to visit White Sands National Monument in the future,
would you prefer to have more picnic items available such as fresh sandwiches, chips,
sodas, etc.?
O
Yes
O
No
O
Not sure
| File Type | application/pdf |
| File Title | DETO Q |
| Author | Gary Machlis |
| File Modified | 2012-06-22 |
| File Created | 2012-06-22 |