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pdfU.S. Department of the Interior
National Park Service
Social Science Program
Visitor Services Project
Pinnacles National Monument
Visitor Study
PHOTO HERE
OMB Approval 1024-0224
Expiration date: 8-14-2014
United States Department of the Interior
IN REPLY REFER TO:
NATIONAL PARK SERVICE
Pinnacles National Monument
5000 Highway 146
Paicines, CA 95043
April 2013
Dear Visitor:
Thank you for participating in this study. Our goal is to learn about the
expectations, opinions, and interests of visitors to Pinnacles National Monument.
This information will help us to understand how well existing services are meeting
visitor needs and expectations.
This questionnaire is only being given to a select number of visitors, so your
participation is very important. When your visit is over, please complete this
questionnaire It should take about 20 minutes to complete.
Once you are done, please sal it in the postage-paid envelope provided and drop
it in any U.S. mailbox.
If you have any questions, please contact Lena Le, NPS VSP Assistant Director, Park
Studies Unit, College of Natural Resources, P.O. Box 441139, University of Idaho,
Moscow, Idaho 83844-1139, phone: 208-885-2585, [email protected] (email).
We appreciate your help.
Sincerely,
Karen Beppler-Dorn
Superintendent
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DIRECTIONS
At the end of your visit:
1. Please have the selected individual (at least 16 years old) complete this questionnaire.
2. Answer the questions carefully since each question is different.
3. For questions that use circles (O), please mark your answer by filling in the circle with
black or blue ink. Please do not use pencil!
4. Seal it in the postage-paid envelope provided.
5. Drop it in a U.S. mailbox.
Paperwork Reduction Act Statement: The Paperwork Reduction Act requires us to tell you why
we are collecting this information, how we will use it, and whether or not you have to
respond. This information will be used by the National Park Service as authorized by 16 U.S.C.
1a-7. We will use this information to help us to understand how well existing services are
meeting the needs and expectations of our visitors. Your response is voluntary. Your name and
contact information have been requested for follow-up mailing purposes only. When analysis
of the questionnaire is completed, your contact information will be destroyed and will in no
way be connected with the results of this survey. A Federal agency may not conduct or
sponsor, and you are not required to respond to, a collection of information unless it displays
a currently valid OMB Control Number.
We estimate that it will take 20 minutes to complete this questionnaire.. You may send
comments concerning the burden estimates or any aspect of this information collection to:
Lena Le, Visitor Services Project, Park Studies Unit, College of Natural Resources, University of
Idaho,875 Perimeter Drive MS1139, Moscow, Idaho 83844-1139, [email protected] (email).
3
Your Visit To Pinnacles National Monument
NOTE: In this questionnaire, your personal group is defined as anyone with whom you are visiting the
park, such as a spouse, family, friends, etc. This does not include the larger group that you
might be traveling with, such as a school, church, scout, or tour group.
Topic Area 2 - TPLAN1
1. a) Prior to this visit, how did your personal group obtain information about Pinnacles National
Monument Please mark (•) all that apply in column (a).
O
Did not obtain information prior to visit
Go
this
question
to part (b) of
b) If you were to visit Pinnacles National Monument in the future, how would your personal group
prefer to obtain information about the park? Please mark (•) all that apply in column (b).
a) This
visit
a) Future visit Source of information
O
O
Friends/relatives/word of mouth
O
O
Inquiry to park via phone, mail, or email
O
O
Local businesses (hotels, motels, restaurants, etc.)
O
O
Maps/brochures
O
O
Newspaper/magazine articles
O
O
Other units of the National Park System (NPS)
O
O
Pinnacles National Monument website: www.nps.gov/pinn
O
O
Pinnacles Partnership website: www.pinnaclespartnership.org
O
O
Other websites — which one(s)? ______________________
O
O
Previous visits
O
O
Social media (such as Facebook, Twitter, download apps, etc.)
O
O
State welcome center/visitors bureau/chamber of commerce
O
O
Television/radio programs/DVDs
O
O
Travel guides/tour books (such as AAA, etc.)
O
n/a
Other, this visit (Specify) ____________________________
n/a
O
Other, future visit (Specify) ___________________________
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Topic Area 3 – TRIPC1
2.
a) Was every member in your personal group a resident (year round or part time) of the Pinnacles
National Monument area (within 50 miles of the park)?
O
No
O
Yes
Go on to
Question
3
Topic Area 3 – TRIPC1
b) For the nonresident members in your personal group, was visiting Pinnacles National Monument
the primary reason for being in the area (within 50 miles of the park) on this trip? Please mark
(•) one.
O
No
O
Yes
to Go
Question
on
3
Topic Area 3 – TRANS1
c) For the nonresident members in your personal group, what was the method of transportation
used to travel most of the distance from their home to the area (within 50 miles of the park)?
Please mark (•) only one.
O
Car
O
Motorcycle
O
SUV/truck/van
O
Motorhome
O
Airplane
O
Other (Please specify) __________________________________
Topic Area 3 – FVIS1 Variation
3. a) For you only, if you had been unable to visit Pinnacles National Monument on this trip, would
you have visited at another time?
O
No, unlikely
O
Yes, likely
Go to Question 4
Topic Area 3 – TRIPC2 Variation
b) If NO, what would you have done with the time you spent on this trip? Please mark (•) one.
O
Gone somewhere else Distance from home
miles
- OR O
Vacationed at home
O
Gone to work at my regular job
O
Not sure/none of these
Location
(Place, city, & state)
5
Topic Area 3 – TRIPC3
4. a) On this trip, did your personal group stay overnight away from home inside Pinnacles
National Monument or in the area (within 50 miles of the park)?
O
Yes
O
No
Go to Question 5
b) If YES, please list the number of nights your personal group stayed in Pinnacles National
Monument and in the local area (within 50 miles of the park).
Number of nights inside Pinnacles National Monument
Number of nights in the area (within 50 miles of the park)
c & d) In which type(s) of accommodations did your personal group spend the night(s) inside the
park and in the local area? Please mark (•) all that apply.
c) Inside
d) Outside
Accommodation
park
park
Lodge, motel, rented condo/home, cabin, B&B
O
O
Residence of friends or relatives
O
O
RV/trailer camping
O
O
Tent camping in a developed campground
O
O
Personal seasonal residence
O
O
Other (Please specify below)
O
O
c) Inside park
d) Outside park
Topic Area 3 – TRIPC4&5
5.
a) Where did your personal group stay on the night prior to arriving at Pinnacles National
Monument?
City/Town
State
b) Where did your personal group stay on the night after leaving Pinnacles National Monument?
City/Town
State
6
Topic Area 3 – TRIPC17 Variation
6.
For this visit to Pinnacles National Monument, please provide the following information for your
personal group.
a) First arrival time
a.m.
b) Last departure time
OR
p.m.
a.m.
OR
p.m.
c) Day of the week that you first arrived. Please mark (•) one below.
Monday
Tuesday
O
Wednesday
O
Thursday
O
Friday
O
O
Saturday
O
Sunday
O
Topic Area 3 – TRIPC8
7. On this visit, how long did your personal group spend visiting Pinnacles National Monument?
(Please list partial hours or days as ¼, ½, or ¾.)
Number of hours, if less than 24 hours
OR
Number of days, if 24 hours or more
Topic Area 3 – ACT1
8.
a) On this visit to Pinnacles National Monument, did your personal group go hiking?
O
Yes
O
No
Go on to Question
9
Topic Area 3 – TBACK5
b) If YES, which trailhead did your personal group start from?
Topic Area 3 – TBACK11
c) On this visit, which trails did your personal group hike? Please list the trails you hiked, using the
map to help you.
[place holder for map]
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Topic Area 3 – ITIN1
9.
On this visit, which of the following places in Pinnacles NATIONAL MONUMENT did your personal
group visit? Please mark (•) all that apply.
O
Bear Gulch Nature Center (mainly open weekends)
O
Backcountry—Off Trail
O
Balconies Caves
O
Bear Gulch Caves
O
Bear Gulch Picnic Area
O
Bear Gulch Reservoir
O
Central High Peaks
O
Chaparral Picnic Area
O
North Chalone Peak
O
Pinnacles Campground/Store
O
Pinnacles Visitor Center
O
Visitor Center Picnic Area
O
West Pinnacles Visitor Contact Station
O
Other (Please Specify)
Topic Area 3 – ACT1
10. a) On this visit, in which activities did your personal group participate within Pinnacles NATIONAL
MONUMENT? Please mark (•) all that apply in column (a).
b) If you were to visit the park in the future, in which activities would your personal group prefer
to participate within the park? Please mark (•) all that apply in column (b).
a) This
visit
b) Future visit
Activity
O
O
Attending ranger-led talks/programs
O
O
Camping
O
O
Hiking/walking
O
O
Learning about the history and culture of the area
O
O
Picnicking
O
O
Rock climbing
O
O
Studying natural history (geology, plants, animals, etc.)
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O
O
Viewing California condors
O
O
Viewing scenery/sightseeing/scenic drive
O
O
Viewing wildflowers
O
O
Viewing wildlife (other than California condors)
O
O
Visiting talus caves
O
O
Visiting visitor center
O
n/a
Other – this visit (Specify)
________________________________________________
n/a
O
Other – future visit (Specify)
________________________________________________
c) Which one of the above activities was the primary reason your personal group visited Pinnacles
NATIONAL MONUMENT on this visit? Please list one response.
Topic Area 3 – ACT4
11
a) On this visit to Pinnacles NATIONAL MONUMENT, was there anything specific that your personal
group wanted to see or do, but were not able to?
O
Yes
O
No
Go on to Question 13
Topic Area 3 – ACT5
b) If YES, what were you unable to see or do?
Topic Area 3 – ACT6
c) What prevented your personal group from being able to see or do what you wanted?
Topic Area 3 – TRANS4
12. a) Currently Pinnacles National Monument offers a shuttle service on busy weekends in the spring
and early summer. On this visit, did your personal group use the shuttle service between the
campground and Bear Gulch area?
O
Yes
O
No
Go on to Question 1
3
Topic Area 3 – TRANS10
b) How many times did your personal group board the shuttle bus?
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Number of times
Topic Area 3 – TRANS16 Variation
c) How satisfied was your group with the shuttle service? Please mark (●) one.
Not at all satisfied Slightly satisfied
O
O
Somewhat
satisfied
Very
satisfied
Completely satisfied
O
O
O
Topic Area 3 – TRANS11
d) Please provide any comments you may have about the shuttle service
Topic Area 3 – ACT1
13. a) On this visit, did anyone from your personal group participate in climbing activities?
O
Yes
O
No
Go on to Question
14
Topic Area 3 – ACT23 Variation
b) If YES, where did the person(s) climb? Please mark (•) all that apply.
O
Bear Gulch
O
Machete Ridge
O
Citadel
O
Marmot and Yaks area
O
Condor Gulch
O
Reservoir
O
Juniper Canyon
O
The Balconies
O
High Peaks (including the Anvil area)
Topic Area 1 – GR4
14. a) Does anyone in your personal group have a physical condition that made it difficult to access or
participate in park activities or services?
O
Yes
O
No
Go on to Question 1
5
b) If YES, what activities, services or facilities did the person(s) have difficulty participating in or
accessing? Please be specific.
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Topic Area 6 – EVALSERV13
15. a) Please mark (•) all of the information services and facilities that your personal group used at
Pinnacles NATIONAL MONUMENT during this visit.
b) For only those services and facilities that your personal group used, please rate their importance
to your visit from 1-5.
c) For only those services and facilities that your personal group used, please rate their quality from
1-5.
c) If used,
b) If used,
what quality?
how important?
1=Very poor
1=Not at all important
2=Poor
2=Slightly important
a) Information services/facilities used
3=Average
3=Moderately important
Mark (•)
4=Good
4=Very important
5=Very good
5=Extremely important
O
Assistance from park staff
O
Bear Gulch Nature Center
O
Bookstore sales items (selection, price)
O
Bulletin boards
O
Junior Ranger program
O
Park brochure/map
O
Park website: www.nps.gov/pinn
used before or during visit
O
Pinnacles Visitor Center (overall)
O
Ranger-led programs
O
Self-guided trail signs/brochure
O
Videos/films
O
West Pinnacles Visitor Contact Station
11
Topic Area 6 – EVALSERV13
16. a) Please mark (•) all of the visitor services and facilities that your personal group used at Pinnacles
NATIONAL MONUMENT during this visit.
b) For only those services and facilities that your personal group used, please rate their importance
to your visit from 1-5.
c) For only those services and facilities that your personal group used, please rate their quality from
1-5.
a) Visitor services/facilities used
Mark (•)
O
Access for people with disabilities
O
Assistance from concession personnel
(campground/ general store)
O
Backcountry trails
O
Campground
O
Campground restrooms
O
Other restrooms
O
Directional signs (road signs) in park
O
Dump station
O
General store
O
Park gift shop
O
Park road
O
Picnic areas
b) If used,
how important?
1=Not at all important
2=Slightly important
3=Moderately important
4=Very important
5=Extremely important
c) If used,
what quality?
1=Very poor
2=Poor
3=Average
4=Good
5=Very good
12
Topic Area 6 – EVALSERV1
17. Overall, how would you rate the quality of the facilities, services, and recreational opportunities
provided to your personal group at Pinnacles NATIONAL MONUMENT during this visit? Please mark
(•) one.
Very poor
Poor
Average
Good Very good
O
O
O
O
O
Topic Area 7 – ECON4
18. For your personal group, please estimate all expenditures for the items listed below for this visit to
Pinnacles NATIONAL MONUMENT and the surrounding area (within 50 miles of the park). Please
write "0" if no money was spent in a particular category.
a) Please list your personal group's total expenditures inside Pinnacles NATIONAL MONUMENT.
b) Please list your personal group's total expenditures in the surrounding area outside the park
(within 50 miles of the park).
NOTE: Surrounding area residents should only include expenditures that were just for this trip
to Pinnacles NATIONAL MONUMENT.
a) Inside park
Spent no money (•) O Go to (b)
B&B, etc.
Camping fees and charges
EXPENDITURES
b) Outside park
O Go to (c) Lodges, hotels, motels, cabins,
n/a
$
$
$
Guide fees and charges
n/a
$
Restaurants and bars
n/a
$
Groceries and takeout food
$
$
Gas and oil (auto, RV, boat, etc.)
n/a
$
Other transportation expenses
(rental cars, taxis, auto repairs, but
NOT airfare)
n/a
$
Admission, recreation, entertainment fees
$
$
All other expenditures (souvenirs, books,
$
postcards, sporting goods, clothing, donations, etc.)
$
13
Topic Area 7 – ECON5
c) How many people do the above expenses cover?
Adults (18 years or over)
Children (under 18 years)
Please write “0” if no children were covered by the expenditures.
Topic Area 3 – TRANS2
19. a) On this visit, how many vehicles did your personal group use to arrive at the park? If you did
not arrive by vehicle please write “0”.
Number of vehicles
Topic Area 3 – TRIPC7
b) On this trip, how many times did your personal group enter the park?
Number of entries
Topic Area 3 – FVIS7
20. If your personal group were to visit Pinnacles National Monument in the future, which types of
interpretive services or programs would you like to have available? Please mark (•) all that apply.
O
Not interested in additional services/programs
O
Additional condor program
O
Cultural demonstrations
O
Additional geology program
O
Guided-walk on west side trails
O
Art/photography
O
Junior Ranger programs
O
Bird walks
O
Night walks/night sky program
O
Camping as a family activity
O
Ranger-guided cave hikes
O
Camping as educational activity
O
Special events/festivals
O
Classes and workshops with field experts for a fee
O
Demonstration of historic farming practices
O
Family activity (other than camping)
O
Half day ranger guided hikes into high peaks area
O
Presentations from guest speakers
14
Topic Area 1 – GR2
21. On this visit, was your personal group part of the following types of organized groups? Please mark
(•) one for each.
a) Commercial guided tour group
O
Yes
O
No
b) School/educational group
O
Yes
O
No
c) Other (scouts, work, church, etc.)
O
Yes
O
No
Topic Area 1 – GR3
d) If you were with one of these organized groups, how many people, including yourself, were in
this group?
Number of people in organized group
Topic Area 1 – GR1
22. a) On this visit, which type of personal group (not guided tour/school/other organized group) were
you with? Please mark (•) only one.
O
Alone
O
Friends
O
Family
O
Family and friends
O
Other (Please specify)
Topic Area 1 – GR3
b) On this visit, how many people were in your personal group, including yourself?
Number of people in personal group
Topic Area 1 – AGE1
23.
For your personal group on this visit, please provide the following. (If you do not know the answer,
leave blank).
a) Current
age
b) U.S. ZIP code
or name of country
other than U.S.
c) Number of visits to Pinnacles NM
(including this visit)
Lifetime
Yourself
Member #2
Member #3
Member #4
15
Member #5
Member #6
Member #7
Topic Area 7 – ECON1
24. a) For you only, which category best represents your annual household income? Please mark (•)
only one.
O
Less than $24,999
O
$50,000-$74,999
O
$150,000-$199,999
O
$25,000-$34,999
O
$75,000-$99,999
O
$200,000 or more
O
$35,000-$49,999
O
$100,000-$149,999
O
Do not wish to answer
b) How many people are in your household?
Number of people
Topic Area 7 – ECON2
c) How much income did your household forgo to make this trip (due to taking unpaid time off
from work)? Mark (•) “None” or specify the amount forgone.
O
None OR Amount forgone
$
Topic Area 1 – RACE/ETH1
25. a) Are members of your personal group Hispanic or Latino? Please mark (•) one for each group
member.
Yourself
Member #2
Member
#3
Yes, Hispanic or
Latino
O
O
O
O
O
O
O
No, not Hispanic or
Latino
O
O
O
O
O
O
O
Member #4 Member #5 Member #6
Member
#7
16
Topic Area 1 – RACE/ETH3
b) What is the race of each member of your personal group? Please mark (•) one or more for each
group member.
Member
Member
Member
Member
Member
Member
Yourself
#2
#3
#4
#5
#6
#7
American Indian or
Alaska Native
O
O
O
O
O
O
O
Asian
O
O
O
O
O
O
O
Black or African
American
O
O
O
O
O
O
O
Native Hawaiian or
other Pacific
Islander
O
O
O
O
O
O
O
White
O
O
O
O
O
O
O
Topic Area 6 – OPNMGMT2
26. If you were a manager planning for the future of Pinnacles National Monument what would you
propose? Please be specific.
Topic Area 6 – OPMGMT3
27. Is there anything else your personal group would like to tell us about your visit to Pinnacles
NATIONAL MONUMENT?
Thank you for your help! Please seal the questionnaire in the postage-paid envelope provided and drop
it in any U.S. mailbox.
17
| File Type | application/pdf |
| File Title | DETO Q |
| Author | Gary Machlis |
| File Modified | 2012-12-13 |
| File Created | 2012-12-13 |