Attachment 11: Quantitative Data Collection Contact Scripts
ATTC WFS 2010
Script 1: Contact w/ Executive Director
TALK TO EXECUTIVE DIRECTOR (ED)
Part A
“Hello, this is —[name]— from —[ATTC RC]—. I am calling in regards to the informational letter about the ATTC Network Workforce report that was recently mailed to you. The report is entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. Did you receive it?”
YES
“I would like to take a few minutes to discuss this project with you. The ATTC Network is conducting a national survey of the addiction treatment workforce. This landmark report, funded by the Department of Health and Human Services, SAMHSA, is the first national survey of the addiction treatment workforce. Your facility was selected as part of a representative sample of treatment facilities throughout the nation to participate in this important report. We would like the clinical director from [name of specific facility(s)i], or the person who supervises direct care staff, to participate. The information gathered from this survey will be used by the ATTC Network and the field to guide future efforts in supporting the addiction treatment workforce. Some of the important issues addressed by the survey include job satisfaction, recruitment and retention strategies, clinician training and preparation, and staff turnover. The survey should take 45 minutes to complete and the information collected will be kept private.”
---Go To Part B---
NO
“I am sorry you have not received it. Please give me a moment to explain the purpose of the letter and my phone call. The ATTC Network is conducting a national survey of the addiction treatment workforce. This landmark report, funded by the Department of Health and Human Services, is the first national survey of the addiction treatment workforce. Your facility was selected as part of a representative sample of treatment facilities throughout the nation to participate in this important survey and possibly, key informant telephone interviews. We would like the clinical director from [name of specific facility(s)], or the person who supervises direct care staff, to participate. The information gathered from this report will be used by the ATTC Network and the field to guide future efforts in supporting the addiction treatment workforce. Some of the important issues addressed by the survey include job satisfaction, recruitment and retention strategies, clinician training and preparation, and staff turnover. The Clinical Director at your facility may then be invited to provide further insight through a key informant interview. The survey should take 45 minutes to complete and the information collected will be kept private.”
---Go To Part B---
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Part B
“We hope it is alright to include [name of specific facility(s)] in this report”
YES
“Thank you for your willingness to participate. As stated, this is a survey of the clinical director from [name of specific facility(s)], or the person who supervises the direct care staff. Can you please give me the contact information for the clinical director(s)ii at [name of specific facility(s)] to include:
CD Name
CD E-mail
Phone number (at each facility selected in sample)
Preferred/Best way to contact CD and best day and time, if known
CD availability, phone vs. email (if known)
Executive Director email (so we can follow up on unresponsive CDs)
“I know you are busy, and I appreciate you taking the time to help with this important initiative. Please feel free to contact me if you have any questions. I will send you a confirmation email that will have all of my contact information.”
“Thank you so much for your time.”
___END CALL___
NO
“Is there anything I can better explain to help you overcome your hesitation? Would you mind answering telling me why you do not wish to participate?”
“Thank you, I appreciate your time.”
___END CALL___
VOICEMAIL
“Hello, this is —[name]— from —[ATTC RC]—. I am calling in regards to the informational letter about the ATTC Network Workforce report that was recently mailed to you. The report is entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. This landmark report, funded by the Department of Health and Human Services, SAMHSA, is the first national report on the addiction treatment workforce. Your facility was selected as part of a representative sample of treatment facilities throughout the nation to participate. We would like the clinical director from [name of specific facility(s)], or the person who supervises direct care staff, to participate in the survey and possibly, a key informant telephone interview. The information gathered will be used by the ATTC Network and the field to guide future efforts in supporting the addiction treatment workforce. Please call me back at [phone number], or you may email your clinical director’s contact information, including name, email, phone number, and best way to contact them at [your email]. Again, this is [name], at [phone number], [email].”
___END CALL___
MESSAGE W/ ASSISTANT/ADMINISTRATOR (Told ED unavailable)
“Hello, this is —[name]— from —[ATTC RC]—. I am calling in regards to the informational letter about the ATTC Network Workforce report that was recently mailed to [executive director name]. The report is entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. This landmark report, funded by the Department of Health and Human Services, is the first national survey of the addiction treatment workforce. Your facility was selected as part of a representative sample of treatment facilities throughout the nation to participate in this important report. We are asking for [executive director name] permission to allow the clinical director from your facility, or the person who supervises direct care staff, to participate. The information gathered from this survey and key informant telephone interviews will be used by the ATTC Network and the field to guide future efforts in supporting the addiction treatment workforce. Please have [executive director name] call me back at [phone number], or [he/she] may email me your clinical director’s contact information, including name, email, phone number, and best way to contact them at [your email]. Or, if you can give me a time when [executive director name] is available, I can call [him/her] back.”
“Thank you so much for your time”
___END CALL___
There is a chance that more than one facility within the same agency will be selected. Need to specify to ED which facility or facilities we need the CD contact information
If more than 1 CD in place at facility, ask who would be most knowledgeable person to report on agency. Obtain contact info for only 1 CD per facility. Agency is the governing organization and can have many facilities
iiATTC WFS 2010
Script 2: Email Contact w/ Clinical Director
Hi [CD’s Name],
This is —[name]— from —[ATTC RC]—. [Executive Director Name] gave me permission to contact you in order to participate in the ATTC Network Survey entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. This landmark report, funded by the Department of Health and Human Services, SAMHSA, is the first national survey of the addiction treatment workforce. The information gathered from this survey will be used by the ATTC Network and the field to guide future efforts in supporting the addiction treatment workforce. Some of the important issues addressed by the survey include job satisfaction, recruitment and retention strategies, clinician training and preparation, and staff turnover. The survey should take 45 minutes to complete and the information collected will be kept private.
In order to best accommodate you, we are giving you two options for completing the survey.
The simplest and preferred option is to click the following link and complete the survey online.
I can send you a printed copy through the mail with a self addressed stamped envelope for you to return to me.
Please let me know which method you prefer and if you have any questions or concerns you would like to discuss before beginning the survey.
I thank you in advance for taking the time to help us with this important report.
Sincerely,
[Name & Contact Info]
ATTC WFS 2010
Script 3: Phone Contact w/ Clinical Director
“Hello, this is —[name]— from —[ATTC RC]—. [Executive Director Name] gave me permission to contact you in order to participate in our survey entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. This landmark report, funded by the Department of Health and Human Services, SAMHSA, is the first national survey of the addiction treatment workforce. The information gathered from this survey will be used by the ATTC Network and the field to guide future efforts in supporting the addiction treatment workforce. Some of the important issues addressed by the survey include job satisfaction, recruitment and retention strategies, clinician training and preparation, and staff turnover. The survey should take 45 minutes to complete and the information collected will be kept private.”
“In order to best accommodate you, we are giving you two options for completing the survey.
I can give you the link to our online survey. This is the simplest and preferred option.
I can send you a printed copy through the mail with a self addressed stamped envelope for you to return to me.”
“Which method do you prefer?”
Method 1
“What is your email address?”
Method 2
“What is your mailing address?”
“Do you have any questions or concerns you would like to discuss?”
“I thank you in advance for taking the time to participate.”
___END CALL___
ATTC WFS 2010
Script 4: Follow up Contact w/ Clinical Director
PHONE
“Hello [CD’s name], this is —[your name]— from —[ATTC RC]—. I am calling to remind you to complete the ATTC Network Workforce Survey we [sent you the link for on (DATE); mailed you on (DATE)]. The survey is entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. As a reminder, this is a landmark data collection in that it is the first national survey of the addiction treatment workforce. I hope that you can complete it as soon as possible because your response is valued by the ATTC Network, SAMHSA/CSAT and the entire addiction treatment workforce community. Your response, along with responses from your colleagues at the selected facilities, is critical in giving both the ATTC Network and the field the information needed to improve the current state of addiction treatment. Again, the survey should only take 45 minutes to complete and the information collected will be kept private.”
--Option 1
“Do you need me to resend the link to the online survey?”
--Option 2
“Do you need me to mail you a new survey with a return envelope and postage?”
-------
“Do you have any questions and/or concerns about completing the survey that I can help answer?”
“Thank you again for your time and I’ll look forward to receiving your completed survey”
___END CALL___
VOICEMAIL
“Hello [CD’s name], this is —[your name]— from —[ATTC RC]—. I am calling to remind you to complete the ATTC Network Workforce Survey we [sent you the link for on (DATE); mailed you on (DATE)]. The survey is entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. As a reminder, this is a landmark data collection in that it is the first national survey of the addiction treatment workforce. I hope that you can complete it as soon as possible because your response is valued by the ATTC Network, SAMHSA/CSAT and the entire addiction treatment workforce community. Your response, along with responses from your colleagues at the selected facilities, is critical in giving both the ATTC Network and the field the information needed to improve the current state of addiction treatment. Again, the survey should only take 45 minutes to complete and the information collected will be kept private.”
“Should you need the [link for the survey; survey mailed to you again] please call me back at [phone number]. Otherwise, I’ll look forward to receiving your completed survey.”
“Thank you for taking the time to participate in this important survey.”
___END CALL___
MESSAGE W/ ADMINISTRATOR/RECEPTIONIST
“Hello, this is —[name]— from —[ATTC RC]—. I am calling to remind [CD’s name], to complete the Addiction Treatment Workforce Survey we [sent him/her the link for on (DATE); mailed him/her on (DATE)]. Please ask [CD’s name], to call me back at [phone number]. Thank you.”
Hello [CD’s name],
This is —[name]— from —[ATTC RC]—. I am writing to remind you to complete the ATTC Network Workforce Survey we [sent you the link for on (DATE); mailed you on (DATE)]. The survey is entitled, Vital Signs - Taking the Pulse of the Addiction Treatment Profession. As a reminder, this is a landmark data collection in that it is the first national survey of the addiction treatment workforce. I hope that you can complete it as soon as possible because your response is valued by the ATTC Network, SAMHSA/CSAT and the entire addiction treatment workforce community. Your response, along with responses from your colleagues at the selected facilities, is critical in giving both the ATTC Network and the field the information needed to improve the current state of addiction treatment. Again, the survey should only take 45 minutes to complete and the information collected will be kept private.
--Option 1
Here again is the link to the online survey.
--Option 2
Please let me know if you need a new survey mailed to you with a return envelope and postage and I will be happy to send them.
------
If you have any questions, please email me or give me a call at [phone number]. I’ll look forward to receiving your completed survey.
Thank You,
[Name & Contact Info]
| File Type | application/msword |
| Author | ryanom |
| Last Modified By | bbarker |
| File Modified | 2011-08-30 |
| File Created | 2011-08-30 |