TTW Focus Group Description

TTW Focus Group Description.docx

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Fast Track)

TTW Focus Group Description

OMB: 0960-0788

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DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SATISFACTION SURVEYS


Shape1

TITLE OF INFORMATION COLLECTION: Ticket to Work Program Focus Group

SSA SUB-NUMBER - G-01


DESCRIPTION OF ACTIVITY (give purpose of activity, provide specific information; i.e., date(s) of survey, number of focus groups, locations, etc.): Three focus groups with current Social Security beneficiaries to evaluate communication and messaging of SSA’s TTW program. Each focus group will have between 6 and 9 participants. We anticipate conducting the focus groups in the spring of 2012.


IF FOCUS GROUP MEMBERS WILL RECEIVE A PAYMENT, INDICATE AMOUNT: We will determine participant compensation by the cost-of- living in each city where we conduct the focus groups. It will be between $50 and $100 per participant.


USE OF SURVEY RESULTS: We will analyze feedback from the sessions with the hope of obtaining a better understanding of the impact of our communication and messaging methods have on potential participants of the TTW program. The qualitative analysis from these focus groups will provide SSA with the necessary insights and recommendations for improving the efficacy of the TTW program in recruiting participants from the pool of eligible beneficiaries and claimants.


BURDEN HOUR COMPUTATION (Number of responses (X) estimated response time

(/60) = annual burden hours):


Number of Responses: 27

Estimated Response Time: 2 hours

Annual Burden hours: 54 hours



NAME OF CONTACT PERSON: Deb Larwood


PHONE NUMBER: 410-966-6135


Tab B-2 – GC Documentation Template

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleSAMPLE CLEARANCE FORMAT – use “Basic Elements Template” for guidance on completing this form
Author666429
File Modified0000-00-00
File Created2021-02-01

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