4 Debriefing Interview for Feds

Appendix D:

Debriefing Interview Questions for the

Claims Representatives/Service Representatives (Federal Employees)

This research does not seek to analyze claimant responses and the data will not be retained.  The objective is to assess the usability of the CAT assessment software during real-life SSA disability application processes that you currently facilitate.

1) At what time point in the intake process did you administer the functional questionnaire and why?

a) Administration time point will be determined by CRs

2) Did you find the administration of the functional questionnaire to be burdensome?

If yes, in what ways was it burdensome?

3) Was there anything that was confusing about the administration of the functional questionnaire?

4) How well did the training that we provided give prepare you to administer the functional questionnaire?

5) Did you feel that asking these functional questions interrupted your regular work flow?

If so, how?

6) How comfortable do you feel the claimants were answering these functional questions?

Can you elaborate on the ways they felt uncomfortable?

7) How difficult did it appear for the claimant to answer the functional questions?

8) How often did you find yourself having to explain what the functional questions meant to the claimant? Were any questions particularly confusing?

9) Are there any improvements in the functional assessment process that you would suggest to ease the implementation of asking these questions within SSA field offices?

10) Was the computer interface user friendly? Are there any changes you would make to the presentation of the functional questions?

11) Were there any challenges with claimant’s agreeing to answer the questions?

12) Did the claimant give any feedback or impressions about the questions you asked? Were there things they specifically did not like or understand?