OMB No. 0960-0189
Additional Questions Stewardship Questions SSA Plans to Ask
Did you visit the SSA website looking for information about benefits before filing?
Answer: Yes/No
Did you file your internet retirement/disability claim on the SSA website yourself or did someone else help you?
Answer: Self/Someone else/Self with someone’s help
a. If filed by self or self with someone’s help:
Where did you access the Internet when the application was filed? For example, my home, a family member's home, the library, a community center, etc.
b. If filed by someone else:
Who filed the claim for you?
Answer: Spouse/Child/Other Relative/Friend/Financial Advisor/Other (specify relationship)
c. Why did they file the claim for you?
d. Were you present when the other person filed for you?
Answer: Yes/No If No, explain why not.
3. Did you find the website user friendly, and were its directions clear? Answer: Yes/No (if no, give space for feedback).
4. Please rate the ease of the claim process by choosing one of the following:
a. It was easier than I expected
b. It was about what I expected
c. It was more difficult than expected
d. It was too difficult and I required assistance
5. Did you use the Retirement Estimator Tool on the SSA website?
Answer: Yes/No
6. Were you contacted by an SSA representative after your claim was filed?
Answer: Yes/No If Yes, explain the nature of the call.
7. Do you understand your reporting responsibilities?
Answer: Yes/No
8. Would you recommend using the internet claim process to others who may be filing a claim?
Answer: Yes/No If “No,” Explain
9. Are there any areas of the internet application that you would want improved?
Answer: Yes/No
If yes, please explain
| File Type | application/msword |
| File Title | POSSIBLE STEWARDSHIP QUESTIONS |
| Author | Deborah Palm |
| Last Modified By | fil |
| File Modified | 2009-08-19 |
| File Created | 2009-08-19 |