Justification for Non-Substantive Changes for i561
Request for Reconsideration
20 CFR 404.907-404.921, 416.1407-416.1421, 418.1009, and 418.1325
OMB No. 0960-0622
Background
SSA conducted an American Customer Satisfaction Index (ACSI) Insight Review Survey. The survey revealed that iAppeals was confusing and redundant. To resolve this issue, we made some language updates that reduce and clarify instructions and create a central location for navigational and informational instructions. The updates do not affect the current paper information collection instruments associated with iAppeals in that respondents will not have to provide any additional information in order to complete an appeal request through iAppeals.
Description of iAppeals
iAppeals is an internet application available on Social Security’s official website. It allows respondents to request a reconsideration or hearing on a title II or title XVI medically denied claim. Respondents complete an appeal request by completing and submitting the i561 (Request for Reconsideration) or i501 (Request for Hearing by Administrative Law Judge) as appropriate, and completing the i3341 (Disability Report Appeal).
Justification for the Changes
Changes to the iAppeals application are listed in the below tables.
Deleted iAppeals – i561 Screen |
|
Screen Number |
Screen Name |
ap006rc |
About the Request for Reconsideration |
iAppeals – i561 Screen Updates |
|||
Screen Number |
Screen Name |
Change |
Justification |
app001 |
Welcome |
Streamlined language – see page 1 of current screen package and page 4 of the new screen package |
The streamlined language and centralized location for instructions make it easier for respondents to understand and access the instructions |
app004 |
Should you use this Internet Appeal Process? |
See page 3 of current screen package and page 5 of new screen package
|
The language is more personal and user friendly |
app005 |
About your appeal |
See page 4 of current screen package and page 6 of new screen package
|
The updated language better describes the information that is being requested |
app08rc |
Request for Reconsideration |
See page 5 of current screen package and page 7 of new screen package
|
|
ap010rc |
Submit your request for reconsideration (1st party) |
See page 7 of current screen package and page 11 of new screen package
|
The language update gives respondents a better description of the button’s purpose |
ap010rc |
Submit your request for reconsideration (3rd party) |
See page 7 of current screen package and page 12 of new screen package
|
The language update gives respondents a better description of the button’s purpose |
ap011rc |
Receipt for reconsideration (1st party) |
|
The language updates are user friendly and encourage, but do not force respondents to complete the i3441.
|
ap011rc |
Receipt for reconsideration (3rd party) |
|
The language updates are user friendly and encourage, but do not force respondents to complete the i3441.
|
Revised Burden Information
The language updates that included streamlining language and deleting pages from the application a significant decrease in the number of burden hour increase associated with completing the i561.
Form |
Number of Respondents |
Response Time |
Number of Burden Hours |
i561 - Request for Hearing by Administrative Law Judge |
730,850 |
5 |
60,904 |
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | ADDENDUM TO SUPPORTING STATEMENT |
Author | Naomi |
File Modified | 0000-00-00 |
File Created | 2021-01-31 |