Form OMB No. 0625-0227 OMB No. 0625-0227 Survey of International Air Travelers

Survey of International Air Travelers

Survey of International Air Travelers Questionnaire_Dec 23 2011

Survey of International Air Travelers

OMB: 0625-0227

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SURVEY OF

INTERNATIONAL

AIR TRAVELERS

DEPARTING THE UNITED STATES

Dear International Traveler:
Please, help the travel industry improve the services they offer you. The information collected in this survey
is used by airlines, airports, hotels, government travel offices, destination marketing organizations, and other
travel planners and providers to understand you, the international traveler, and thereby take steps to improve
your next international trip.

I
I

This questionnaire is designed to be completed by both non-U.S. residents who have visited the country and
U.S. residents traveling abroad. If you are 18 years of age or older, please complete this voluntary survey. ONLY
ONE RESPONSE PER FAMILY, PLEASE. We will not be asking your name or any other personally identifying
information.
Upon completing this survey, please return it to the person who gave it to you. The estimated average time
to complete this-questionnaire is lS minutes. If you have any comments regarding this survey, or find you
need to mail your completed survey, please forward to Office of TriIVat and Tourism Industries, ITA,
Washington DC 2023O.or the Office of Information and Regulatory Affairs, OMB, Project 0625-0227, Washington, DC 20503
Thank you for your cooperation on this important survey.

This survey also available in Arabic. Chinese, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish.

*••

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Questionnaire disponible en fran~ais. Veuillez Ie reclamer s'il vous plait.

Diese Umfrage ist auch auf deutsch erhaltlich. Bei Bedarf bitte ein Exemplar anfordern.

Questa indagine disponibile anche in italiano. Se necessario, si prega di richiederne una copia.

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Notwithstanding any other provision of law, no person is required to respond to, nor shall any person be subject to a penalty for failure to

comply with, a collection of information subject to the requirements of the PRA unless that collection of information displays a currently valid
OMB control number.

ONLV ONE RESPONSE PER fAMllV, PLEASE

la. Today's Date

Day

Month

Year

c. For NON-U.S. Residents ONLY
If this flight is part of the return journey to your
home, what was the main destination that you
visited since you left home?

b. Name of Airline ----+

c. Flight Number

2a. At what airport did or will you board this aircraft
today?

b. At which airport will you leave this aircraft?

3a. Where do you live?

City/Country:
4a. What is your country of CITIZENSHIP?

b. What is your country of BIRTH?

Sa. For U.S. residents ONLY
At what city or airport will you pass through u.s.
Customs and Passport Control when you return
to the U.S.?

City:
State:

Postal (ZIP) Code:

City/Airport:

Country:
b. For U.S. residents ONLY
What will be your main destination on THIS trip?

b. For Non-U.S. Residents ONLY
When entering the U.S., at what city or airport did you
pass through U.S. Customs and Passport Control?

City/Country:
City/Airport:
NEXT Column, please
6a. When planning THIS trip, how did you obtain the information used for planning?
Check (,f) the information sources used listed below in the column 6a "Information Sources."

b. For each information source used, please indicate (,f) in 6b whether this information source was via: Electronic
Media, Voice Contact, or Other Media.

6a.lnformation Sources

6b. Media for Information Sources

(-I)

1 Airline

2 Corporate Travel Department

ci~

Electronic Media
(Internet or Social Media)

Voice Contact
(Phone or In-Person)

Other Media
(TV, Radio or Print Media)

[]

---

[]

4 Online travel agency (e.g., Expedia/Ebookers)

5 Personal recommendation (e_g., friends/relatives)

[]

6 Tour OperatorlTravel Club

[]

7 Travel Agency Office

[]

8 Travel Guide

[]

9 Other (Specify)

[]

--I--

7. When planning THIS trip, how many days prior
to departure:
a. Did you make the decision
to travel?
b. Did you make your air
travel reservations?

..
..

3 National/State/CityTravelOffice

---

I
1

I
I

8a. Did you visit a health care provider to receive
vaccinations or medication specifically for this trip?
1 []Yes
2D No - Go to question 9, next page

days
days

b.lf"yes," approximately how many
day~ in advance of this trip did
you visit a health care provider?

I2 I

--.
""""

days

.;"7;~"')f:
-,,=.
'''I$~

9. How were AIRLINE reservations made for this trip?
Electronic
Media
(Internet)

Voice
Contact
(Phone or
In-Person)

2 Corporate travel dept.

3 Internet booking service

4 Tour operatorfTravel dub

5 Travel agency office

6 Other (Specify)

Airline Reservations

Directly with the airline

13a.ln Column A below, please indicate what is/was the
MAIN purpose of your trip?
Check (.f) ONLY ONE in Column A.
b. In Column B, please mark any other trip purpose(s).
Check (.f) AS MANY AS APPLY in Column B.

A - MAIN purpose
Check (of) only one

2
3

(or)

b. Are these ONE WAY tickets?
1

Days

Weeks
(or)

B - OTHER purpose(s)

Check (of) as many

as apply

Business/professional

lOa. How far in advance was payment made for your
international air tickets?
Months

i (of)

o Yes

Business/professional

Visit customer

Visit supplier

Sales/marketing

Internal company
meeting

Convention

Conference

0 .~ference

Trade show

Government/Military

Education

I
t

9 Education

11. Was travel insurance purchased for this trip?
1 DYes

20No

12a. Before you left home, did you or your family
make reservations for paid accommodations or
commercial lodging?

---

0
0

10 Health treatment

Health treatment

11 Vacation/Holiday

Vacation/Holiday

12 Religion/Pilgrimage

Religion/Pilgrimage

13 Visit friends/Relatives

30 Don't Know

8 Government/Military

2[]No

(of)

14 Other (specify)

1~Visit friends/Relatives

t-o
10

i I Other (specify)
• I

1 0 Yes - GO to question 12b

20 No - SKIP to question 13a

30 Don't Know - SKIP to question 13a

i iL..-.____
t

14. With whom are you traveling now?
Check (.f) ALL that apply

b. How did you make your reservations for paid
accommodations or commercial lodging?

1 0 Spouse/Partner

20 Family/Relatives
Electronic
Media
(Internet)

Voice
Contact
(Phone or
In-Person)

Directly with the lodging
establishment

2 Corporate travel department

4 Through the airline

5 Tour operatorfTravel dub

6 Travel agency office

7 Other (Specify)

Lodging Reservations

Internet booking service
(e.g.• Hotels.com)

30 Business associate(s)
40 Friend(s)
5 OTour group
60 Traveling alone
15. Including yourself, how many adults and/or
children are in your travel party? Do not include
other tour group members if you did not plan to
travel with them before booking the tour.
Number of adults: - . Indude yourself:
I

Number of children .....
under 18 years old:
16. How many nights away from home have you spent
or will you spend on this trip?
Number of nights in the U.S.A. ---. Inside:
(including U.S. territories)
Number of nights outside ---i.~ Outside:
the USA
Total number of nights away ----. Total:
from home on this trip

17.IN ORDER OF VISIT, list the principal places visited or to be visited on this trip, AmI indicate the number of
nights at each place. Under the section for number of nights, if you did not or will not stay overnight at a place
visited, enter "0". Under the section for type of lodging, indicate the company name OR mark the appropriate
space under Private Home or Other.
Type of Lodging Indicate ONE per line
Check (,f)

Destinations (Cities/Attractions)
In the order of your itinerary
Enter ONLY ONE destination per line

Private
Home

Other

State or
Country

Number
of Nights

Accommodation or Lodging
(Hotel or Motel, etc.)
Specify name ofcompany

r---

----
I

---

18a.ls this trip part of a prepaid, inclusive tour package?

1o Yes
2D No - SKIP to question 79
b.lf yes in 18a, which of the following does/did your package include? Check (,f) ALL that apply

10 Airfare
20 Attractions/Events/Entertainment
30 Bus/Coach

40 Cruise

70 Rail tickets

8 [J Recreation

SO Guided tours

60 Meals

90 Rental car

100 Tour guide for entire trip

110 Accommodation-

How many nights lodging are included? ----.

Nights:

Month

c Ente< 'he month ond ,..., 'hi' ""kage w"' b""""'. -+-1

Year

_ _ _ _ _ _" - -

Don't Know

-L-

I
r

d. Approximately how much did the prepaid package cost and how many people's expenses are included?

Please indicate the total amount, the country of currency, and the number of people included below.

Total package cost:

Country of currency:

Number of people:

19. These next questions ask about the amount of money spent or expected to be spent by you and your travel party
(travelers for whom you have financial responsibility). Please estimate how much total money has been spent
or will be spent, outside your own country. If you had a prepaid package,.d.Q.n.Qt include those items you listed
in 1Bdabove.
.
# of people

Country of currency

Amount

a. What was the TOTAL spent outside your own country,
excluding a pre-paid package?

included

in spending

r-----
I

b. If the cost of international air travel was not part of a trip
package in Question lSd, what was the total cost of the
international air travel tickets including taxes and fees?

t------
I

c. How much money was spent at the airport of U.S.
departure?

U.S. RESIDENTS - SKIP TO QUESTION 20

----'

For Non-U.s. Residents ONLY
Amount of spending

19. (continued)
d. Of the total expenditure given in 19a, please

estimate how much was spent In the USA.

Specify total cost

Country of
currency

e. Of the total expenditure given in 19<1 above, please

estimate (jn currency) how much was for:

1.AccommodationslLodging in the U.S.
2. Additional air transportation in the U.S.
3. Entertainment and recreation in the U.s.
4. Food and beverages in the U.S.
5. Ground transportation (rail, bus, taxi, etc.)

in the U.s.

6. Shopping, gifts, and other purchases in the U.s.
7. Medical services in the U.s.
8. Other spending, if any, in the U.S.

20. Please tell us HOW payment was made, or will be made, to cover ALL expenses on this tri:J
Type of payment
Cash advance/
withdrawal using
credit card
Purchases using credit
card
Cash advance/
withdrawal using
debit card
Purchases using debit
card
Cash brought from
home
Traveler's checks
TOTAL

Percentage of
expenses

Issuing Company(les) Maestro, VISA, etc.

I
%

%
%
%
%
100%

21. What types of transportation were or will be used on THIS trip? Check (-I) ALL that apply
1 0 Air travel between non-U.S. cities
2 0 Air travel between U.S. cities
3 0 Auto, private or company
4 0 Bus between cities
5 0 City subwaylTram/Bus
6 DCruise ship/River boat 1+ nights
7 0 Ferry/River taxi/Short scenic cruise
8 0 Motor home/Camper
9 0 Railroad between cities
10 0 Rented bicycle/Motorcycle/Moped
11 DTaxicab/Limousine

12 0 Rented auto - Specify company name below

# of people

included in
spending

22. On this trip, did, or will, anyone in the traveling party engage in any of the following leisure activities?

Check (,f) ALL that apply

13 0 Visit small towns/Countryside

lOGo sightseeing
2 OGo shopping
3 OGo nightclubbing/Dancing
40 Go on guided tour(s)
5 0 Go to a casino/Gamble

14 0 Visit historical locations
15 0 Experience fine dining
Participate in activities:
160 Hunting/Fishing
17 0 Snow sports
18 0 Golfing/Tennis
19 DCamping/Hiking
20 0 Water sports
21 0 Environmental/Ecological excursions

6 0 Attend a sporting event
7 0 Attend a concert/Play/Musical
8 0 Visit amusement/Theme parks
9 OVisit national parks/Monuments
10 OVisit art galleries/Museums
11 0 Visit cultural/Ethnic heritage sights
12 0 Visit American Indian communities

22 0 Other (specify) --.

23. Please rate THIS airline for the flight you are taking today. Check (,f) one for each attribute below
Excellent

Good

Average

Below
average

Poor

Not
Applicable

SO
sO
SO
sO
SO
SO

40
40
40
40
40
40

3D
3D
3D
3D
3D
3D

20
20
20
20
20
20

10
10
10
10
10
10

00
00
00
00
00
00

SO
sO
SO
sO
sO
SO

40
40
40
40
40
40

3D
3D
3[J
3D
3D
3D

20
20
20
20
20
20

10
10
10
10
10
10

Pre-flight

a. Airline club/Lounge
b. Check-in personnel
c. Check-in waiting time
d. Convenient schedule
e. Reservation experience
f. Ticket price
In.;flight

g. Cabin cleanliness
h. Flight attendant service
i. Food/Beverage quality
j.ln-flightentertainment
k. Seat comfort
I. Overall evaluation of flight

24. Would you choose or recommend this airline for
another trip on this route? Check (,f) ONE

10 Definitely would

20 Probably would

3D Probably would not

40 Definitely would not

SONotsure
.

26a. Where are you sitting, or where will you sit in the
aircraft today? Check (,f) ONE

1 0 First class

20 Executive/Business class

3D Premium economy

40 Economy/Tourist/Coach

b. What type of airline ticket do you have?

25. What were your three main reasons for flying on
THIS AIRLINE? Indicate by marking U1" for the most
important reason, u2" for the next important reason,
and U3" for the third most important reason. DO NOT
indicate more than three reasons.
_Airfare

_On-time reputation

_Convenient schedule

_Previous good

experience

_Mileage bonus/Frequent
flyer program
_In-flight service

reputation

_Not involved in choice
of airline

_Non-stop flights
_Employer policy
_Safety reputation
_Loyalty to carrier

_Other (specify)

NEXT Column, please

o[]

00
00
00
00

Check (,f) ALL that apply
10 Paid ticket

20 Paid upgrade

3D Frequent flyer award ticket

40 Frequent flyer upgrade

SO Discount/Group fare

6 0 Non-revenue

70 Don't know

27. Please rate the following attributes of the AIRPORT from which you have just departed (or are currently waiting
to depart) the U. S.
a. Airport terminal cleanliness
b. Airport terminal signage
c. Business center/wireless availability
d. Concession prices
e. Ease of transit through airport
f. Ground transportation
g. Retail goods/Services/Duty Free
h. Security measures
i. Terminal seating availability
j. Overall airport evaluation

Excellent
50

50
50
50
50
50
5C]
50
50
50

Good
40
40

40
40
40
40
40
40
40
40

Average

3D
3D
3D
3D
3D
3D
3D
3D
3D
3D

Below average
20

Poor
10

Did Not Use
00

20
20
20
20
20
20
20
20
20

10
lI:J
10

00
00
00
00
00
00
00
00
00

10
10
10
10
10
10

U.S. RESIDENTS - SKIP TO QUESTION JOa

28a.For "on-U.s. Residents Only:
Ple~e rate your Passport Control and U.S. Customs experience at the airport where you entered the U.S.
Check (v) ONE.rating for each
1. PaS$port Control
a. Processing time
b. Staff courtesy
2. Customs baggage clearance
a. Processing time·
b. Staff courtesy

Excellent

Good

Average

Below average

Poor

Don't Know

50
50

40
40

3D
3D

20
20

10
10

00
00

50
50

40
40

3D
3D

20
20

10
10

00
00

b. About how long did it take you to clear Passport Control, Baggage Claim, and Customs when entering the
United States? Specify in minutes ..
Minutes:
29a. Do you expect to visit the United States again?

1 o Yes

20 No ... If not, would you please share the reason? ---.

b. HQw well did this overall trip experience in the U.S. meet your expectations? Check (v) ONLYONE

1 0 Exceeded expectations

20 Met expectations

3 0 Did not meet expectations

30a.ls this yourfirsttrip by air to/from the United States? Check (v) ONE
10 Yes - SKIP to question 31
20 No - Go to question 30b
b. Including this trip, how many round trips by air have you made to/from the U.S. in the past 12 month:J
Include this trip:

· r

31. Please give us some information about yourself.
a. What is your occupation? Check (v) ONE

1 0 Management, Business, Science, and Arts Occupations

2 0 Service Occupations

3 0 Sales and Office Occupations

4 0 Natural Resources, Construction, and Maintenance Occupations

5 0 Production, Transportation, and Material Moving Occupations

6 0 Military/Government

7 0 Homemaker

8 o Student

9 o Retired

10 0 Other (specify) -+
b. What is your age?

Years:

c. What is your gender?
1 o Female

2ElMaie

32. What is the total combined annual income of all members of your household? Give your answer eitherin U.s.
dollors or in your own country's currency. Please specify the countryofcurrency.
a. Total annual household income -+- Amount
b. Country of currency -+- Country:

For U.S. Residents Onlr

33a. What is your ethnicity? Check (v) ONE
1 o Hispanic
20 Non-Hispanic
b. What is your race? Checlc (v) Ail thotopply
1 o American Indian/Alaskan Native
2 o Asian
3 0 Hawaiian/Pacific Islander
40 Black

5 o White

THANK YOU FOR COMPLETING THIS QUSnONNAlRE.

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File Modified	2011-12-23
File Created	2011-12-23