Firearms & Explosives Services Division Customer Service Survey

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Section B Justification_Revised_Jul5_2012.docx	Supporting Statement B	Uploaded 2012-07-09	Available
Justification_Revised_Apr23_2012.docx	Supporting Statement A	Uploaded 2012-04-24	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
201932	Firearms & Explosives Services Division Customer Service Survey	Other-Survey	New

ICR Details

OMB Control No: 1140-0101	ICR Reference No: 201112-1140-012
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOJ/ATF	Agency Tracking No:
Title: Firearms & Explosives Services Division Customer Service Survey
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 08/02/2012
	Date Received in OIRA: 04/26/2012
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2015	36 Months From Approved
Responses	18,200	0	0
Time Burden (Hours)	1,517	0	0
Cost Burden (Dollars)	0	0	0

---

Abstract: Under 18 U.S.C. The Firearms & Explosives Services Division (FESD) of ATF requests firearms and explosives dealers to complete an anonymous survey that would allow FESD to gauge customer satisfaction and correct potential deficiencies. FESD provides dealer licensing and other services related to the importation and transfers of weapons within the firearms and explosives industry. This Internal audits have demonstrated the need for a division level survey to enhance greater customer satisfaction.

---

Authorizing Statute(s): None

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 1510	01/10/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 15393	03/15/2012
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Firearms & Explosives Services Division Customer Service Survey

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	18,200	0	0	18,200	0	0
Annual Time Burden (Hours)	1,517	0	0	1,517	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection. The Firearms and Explosives Services Division is implementing this new survey to capture voluntary feedback from its customers on their customer service experience. It is estimated that this new collection will generate 18,200 responses annually and it will take each respondent 5 minutes to complete for a total of 1,517 annual burden hours.

---

Annual Cost to Federal Government: $3,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/26/2012

---