State and Local Agencies

Appendix F8

Round 2
DTA Technical Team HIP Interview Guide

DTA Technical Team HIP Interview Guide

Round 2: Early Operations

The Massachusetts Department of Transitional Assistance (DTA) is supporting the Healthy Incentives Pilot (HIP) by:

• Dedicating technical staff to support HIP. These staff will dedicate a percentage of their time to HIP.

• Hiring a technical support contractor.

HIP technical staff is located at the central DTA office in Boston. The purpose of Round 2 interviews with HIP technical staff is to document HIP implementation. The interviews will take place approximately 2-3 months after all HIP participants have begun earning incentives.

Key technical staff and their primary HIP responsibilities include¹:

Position	Location	Primary Responsibility	FTE
MIS Systems Analyst	DTA Central Office – Boston	Analyzes user requirements; develops business requirements documentation.	0.25
MIS Application Developer	DTA Central Office – Boston	Designs, codes, and tests applications that support HIP	0.25
MIS QA Tester	DTA Central Office – Boston	Tests applications that support HIP	0.25
Technology Consultant	Contractor Site	Provides technical support to the DTA HIP Team	TBD

Other technical staff not billed to HIP grant that may be interviewed include:

• EOHHS Data Analyst

• EOHHS Business Relationship Managers

Interviews will be scheduled at least two weeks in advance. It is anticipated that interviews will take place at DTA facilities in Boston.

Public reporting burden for this collection of information is estimated to average 85 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to: U.S. Department of Agriculture, Food and Nutrition Service, Office of Research and Analysis, 3101 Park Center Drive, Room 1014, Alexandria, VA 22302 ATTN: PRA (0584-xxxx). Do not return the completed form to this address.

Interviews will include the questions starting on the following page. Additional, follow-up questions are anticipated, to clarify or expand responses.

GENERAL INFORMATION

1. Date and Time of Interview

2. Location of Interview

3. Name(s) of Respondent(s)

4. Have your job description and/or HIP responsibilities changed since the last interview? If no, skip to question 6.

5. New Job Description and/or Responsibilities

HIP MANAGEMENT AND COORDINATION

6. Do you have a role in managing or coordinating activities between HIP team members and/or stakeholders? If no, please skip to question 7.

   1. If your role in managing or coordinating HIP activities has changed since the previous interview, please describe.

   2. With which HIP team members do you primarily interact in management and coordinating HIP activities and how frequently does this interaction occur?

   3. What issues, if any, have you encountered in managing and coordinating HIP activities and how have these issues been resolved?

   4. Do you have any suggestions to improve HIP management and coordination between team members and/or stakeholders?

HIP SYSTEM AND TECHNICAL SUPPORT

7. Describe your role in providing systems or technical support for HIP since the previous interview. Check all that apply.

 IT support (please define)

 BEACON 3 operations and maintenance

 BEACON 3 modifications

 BEACON 3 testing

 EBT contractor (ACS) support and liaison

 Retailer/third party processor support

 HIP reporting, i.e., route or ad hoc reports from HIP data

 Other stakeholder technical support (please define)

 Technology consulting support (please define)

 Other (please define)

8. Has your role changed in providing system and technical support changed since the previous interview? If so, please describe.

   1. With which individuals/stakeholders do you interact most frequently in providing system or technical support for HIP? Have these changed since the previous interview?

   2. Which system or technical support activities are/have been most and least time consuming?

   3. Which system or technical support activities would you describe as most and least important?

   4. In providing system and technical support, what, if any, issues have been encountered and how were these issues resolved?

9. What changes could be made to improve HIP system or technical support?

HIP EVALUATION

10. Do you have any role in supporting the HIP evaluation? If no, please skip to question 12.

    1. Has your role changed since the previous interview? If so, please describe.

    2. Please describe the evaluation processes in which you are involved (data transfers, data collection, data analysis, reporting, other).

    3. What are your primary sources of data to support the evaluation?

    4. In addition to yourself, who else is supporting the evaluation?

    5. What, if any, evaluation issues have been encountered and how have they been resolved?

11. Do you have any suggestions to improve the evaluation?

ISSUES/LESSONS LEARNED

10. Other than previously discussed, what issues, if any, have been encountered since the previous interview and how were these issues resolved?

    1. What impact did they have on HIP operations?

11. What changes could be made to improve HIP operations?

12. What key lessons have you learned from your experiences to date?

1 Staffing breakdown based on the Massachusetts DTA HIP Grant Application, March 2010 and Evaluation Meeting November 2, 2010.