Grantee Information Collection

Appendix d

INTERVIEW PROTOCOL: CASE MANAGEMENT

Public reporting burden for this collection of information is estimated to average 60 minutes per respondent, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information to Eileen Pederson, U.S. Department of Labor, Employment and Training Administration, Office of Policy Development and Evaluation, Room N-5641, 200 Constitution Avenue, NW, Washington, DC 20210. According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The OMB control number for this information collection is xxxx-xxxx. Expiration Date xx/xx/20xx.

IV. Case Management, Supportive Services, and Follow-Up Services

Name of site:

Site code:

Name of site visitor:
Date of site visit:
Name of respondent(s) and titles:

Staff Background (gather from each staff member participating in session)

Describe your background and role in the organization:

• Title

• # of years at YouthBuild

• Experience working with at-risk youth

• Similarity between own background and youths’

• Degree/credentials/certifications

• Role/s in the organization

  • ^{How do you balance responsibilities between these roles?}

• Other

Case Management Staffing

1. Who provides case management services? Check all that apply.

	There are dedicated case management staff whose sole responsibilities are case management.
	Staff in other positions (e.g., teachers, job developers) also act as case managers.
	Interns/graduate students act as case managers.
	There are no staff who play a case management role.
	Other, describe.

2. What is the total number of staff who are responsible for case management?

3. What is the average caseload per case manager?

0	“Active” participants (e.g., youth currently enrolled in YouthBuild).
0	Participants in follow-up status.

4. Is this load manageable given the support that participants need?

	Yes, describe.
	No, explain.

5. To what extent is there turnover among case managers?

6. Other comments

Case Management Services

7. What is the overall goal for case management services?

8. What is the role of case managers? Check all that apply and briefly describe.

	Help to set educational and career goals.
	Assess basic life needs (i.e., housing).
	Make referrals for supportive services (details in following section).
	Coordinate services with youths’ parole officers, etc.
	Monitor attendance.
	Provide individual counseling.
	Provide group counseling.
	Other, identify.

9. When do case managers first meet with youth?

	At intake.
	At MTO.
	At enrollment.
	Some other time.

10. Are individual service plans created for youth?

	Yes. What is contained in the plans? Are the plans followed like a contract or considered a general guide? How often are the plans updated and reviewed?
	No.

11. How else do case managers determine what services are needed?

12. How frequently do case managers meet with youth?

	Daily.
	Twice a week.
	Weekly.
	Monthly.
	Only as needed.
	Other, specify:

13. How long do these meetings typically last?

	Less than 15 minutes.
	15-30 minutes.
	30 minutes to 1 hour.
	More than one hour.
	Other, specify:

14. Do meetings occur on a regular schedule? Briefly describe.

	Yes.
	No.
	Other, specify.

15. What is typically discussed in these meetings?

16. What works for you in providing case management services?

17. What are challenges in providing case management services?

18. Do you have any additional comments about case management services?

Supportive Services

19. What are youth’s typical supportive service needs and how are services to meet these needs provided? Check all that apply and describe.

	Mental health.
	Substance abuse.
	Housing.
	Legal services.
	Childcare.
	Transportation.
	Other, describe.

20. Which services are utilized the most?

21. Other comments

Follow-Up Services

22. Do you follow-up with youth who have completed/exited the program?

	Yes. Describe: Number of youth currently in follow-up status:
	No.

23. What does follow-up consist of? Check all that apply and describe.

	Employment verification.
	Referrals to supportive services.
	Direct service provision through YouthBuild.
	Other, describe.

24. Are there any rules pertaining to follow-up services?

	Yes, describe.
	No

25. Who is responsible for follow-up?

	Case managers.
	Job developers.
	Other staff, identify:

26. Who initiates follow-up meetings and conversations?

	Staff.
	Participants.
	Other.

27. How long is the typical follow-up period?

	Six months.
	One year.
	Two to four years.
	Five or more years.
	No follow-up contact, explain.
	Other, describe.

28. How often does contact with youth occur during the follow-up period?

	Once a week.
	Once every two weeks.
	Once a month.
	Once a quarter.
	No follow-up contact, describe.
	Other, describe.

29. What methods are used to maintain contact with youth? Check all that apply and describe.

	Phone calls to youth.
	Home/community visits.
	In-office meetings with youth.
	Internet (e-mail, facebook, myspace, etc.)
	YouthBuild alumni clubs and social opportunities.
	Contact with employers.
	No follow-up contact.
	Other, describe.

30. How do you encourage youth to maintain contact with YouthBuild staff/engage in follow-up services? Check all that apply and describe.

	We offer incentives for maintaining contact/participating in follow-up services.
	Maintaining contact/participation in follow-up is part of the program participation terms.
	Other, identify.
	No encouragement is given.

31. What are key challenges in providing follow-up services? Check all that apply and describe.

	Outdated contact information.
	Getting youth to come to YouthBuild offices.
	Lack of staff time.
	Other, identify.

32. What works for you in providing follow-up services?

33. Other comments

Case Management

IV-0