Emergency Federal Register

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Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices
Total Estimated Burden Hours:
533,799.
Status: This is an extension of a
currently approved collection.
Authority: Section 3507 of the Paperwork
Reduction Act of 1995, 44 U.S.C. 35, as
amended.
Dated: April 17, 2012.
Colette Pollard,
Department Reports Management Officer,
Office of the Chief Information Officer.
[FR Doc. 2012–9858 Filed 4–23–12; 8:45 am]
BILLING CODE 4210–67–P

DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5603–N–30]

Notice of Proposed Information
Collection for Public Comment
Emergency Comment Request; Single
Family Customer Satisfaction Survey
Office of the Assistant
Secretary for Housing, HUD.
ACTION: Notice of proposed information
collection.
AGENCY:

The proposed information
collection requirement described below
has been submitted to the Office of
Management and Budget (OMB) for
emergency review and approval, as
required by the Paperwork Reduction
Act. The Department is soliciting public
comments on the subject proposal.
DATES: Comments Due Date: May 1,
2012.
SUMMARY:

Interested persons are
invited to submit comments regarding
this proposal. Comments must be
received within seven (7) days from the
date of this Notice. Comments should
refer to the proposal by name/or OMB
approval number) and should be sent to:
HUD Desk Officer, Office of
Management and Budget, New
Executive Office Building, Washington,
DC 20503; email: OIRA
[email protected]; fax: 202–
395–6974.
FOR FURTHER INFORMATION CONTACT:
David Dwyer, Housing Program Officer,
ADDRESSES:

Office of Single Family Housing,
Department of Housing and Urban
Development, 600 East Broad Street,
Richmond, VA 23219; telephone (804)
822–4819 (this is not a toll free number)
for copies of the proposed forms and
other available information.
SUPPLEMENTARY INFORMATION: This
Notice informs the public that the U.S.
Department of Housing and Urban
Development (HUD) has submitted to
OMB, for emergency processing, an
information collection package with
respect to the collection of information
for the Single Family customer
satisfaction survey.
This Notice is soliciting comments
from members of the public and affected
agencies concerning the proposed
collection of information to: (1) Evaluate
whether the proposed collection is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (2) Evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information; (3) Enhance the quality,
utility, and clarity of the information to
be collected; and (4) Minimize the
burden of the collection of information
on those who are to respond; including
the use of appropriate automated
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses.
This Notice also lists the following
information:
Title of Proposal: Single Family
Customer Satisfaction Survey.
Description of Information Collection:
This information collection consists of a
survey of users of the Department’s
Federal Housing Administration (FHA)
primary contact center. It is designed to
determine whether the Department is
appropriately and adequately serving
their needs. It follows HUD’s
commitment to use surveys to measure
performance and changes in
performance.
In addition to the importance HUD
management places on the information
provided by customers, the Federal
Government mandates collecting this
Respondent
universe
(annual volume of
resource center
users)

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Respondent group

information through Executive Order
(EO) 12862. This EO mandates that
agencies survey their customers to
identify the kind and quality of services
they want their level of satisfaction with
existing services.
FHA operates a contact center
designed to provide program guidelines,
insurance processing information, and
consumer information. In order to
evaluate the level of service that is
provided to HUD/FHA clients the
agency contact center management team
requires the input of its clients on the
performance of the customer service
operation. This operation includes the
contracted contact center agents, agency
staff that support them, as well as the
contact center self-service option
available via a web-based frequently
asked questions (FAQ) site. The survey
includes three separate survey types:
• Internal Resolution: A five question
survey to determine satisfaction with
questions that required escalation from
FHA Resource Center contract staff to
agency staff for resolution.
• Escalated Resolution: A five
question survey to determine
satisfaction with questions that were
resolved by contracted FHA Resource
Center staff.
• Self-Service Resolution: A four
question survey to determine
satisfaction with questions resolved via
the FHA Resource Center self-service
internet site.
OMB control number: 2535–0116.
Agency Form Numbers: N/A.
Members of Affected Public: Private
sector, general public, small businesses
and other for profits.
Estimation of the total numbers of
hours needed to prepare the information
collection including number of
respondents, frequency of responses,
and hours of response:
The charts below summarize the
sampling frames, survey samples and
projected number of respondents for
each survey type. The estimated
response rates were derived from testing
of the survey instruments. Exhibit 2
shows the estimated burden per
respondent and for the project overall.

Survey sample
(3% of users)

Estimated
response rate

Projected number
of completed
surveys

Escalated Resolution ...............................................................
Internal Resolution ...................................................................
Self Service Resolution ...........................................................

239,341
603,409
34,420

7,180
18,102
1,033

0.30
0.30
0.30

2,154
5,431
310

Total ..................................................................................

877,170

..............................

..............................

7,895

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Federal Register / Vol. 77, No. 79 / Tuesday, April 24, 2012 / Notices

The hourly cost per response is based
on the per capita income of the United
States of $26,059 (US Bureau of the

cost for completing the survey is
estimated to be $4,761.40.

Number of respondents

Total burden
per respondent (minutes)

Total annual
burden hours

Hourly cost

Annual cost

7,895 ................................................................................................................

3

395

$12.53

$4,946.22

Authority: The Paperwork Reduction Act
of 1995, 44 U.S.C. Chapter 35, as amended.
Dated: April 17, 2012,
Colette Pollard,
Departmental Paperwork Reduction Act
Officer, Office of the Chief Information
Officer.
[FR Doc. 2012–9862 Filed 4–23–12; 8:45 am]
BILLING CODE 4210–67–P

DEPARTMENT OF HOUSING AND
URBAN DEVELOPMENT
[Docket No. FR–5603–N–29]

Notice of Proposed Information
Collection for Public Comment
Emergency Comment Request; Office
of Housing Assistance Contract
Administration Oversight, Multifamily
Housing Programs
Office of the Chief Information
Officer, HUD.
ACTION: Notice of proposed information
collection.
AGENCY:

The proposed information
collection requirement described below
has been submitted to the Office of
Management and Budget (OMB) for
emergency review and approval, as
required by the Paperwork Reduction
Act. The Department is soliciting public
comments on the subject proposal.
DATES: Comments Due Date: May 1,
2012.
SUMMARY:

Interested persons are
invited to submit comments regarding
this proposal. Comments must be
received within seven (7) days from the
date of this Notice. Comments should
refer to the proposal by name/or OMB
approval number (2502–New) and
should be sent to: HUD Desk Officer,
Office of Management and Budget, New
Executive Office Building, Washington,
DC 20503; email: OIRA
[email protected] ; fax: 202–
395–6974.
FOR FURTHER INFORMATION CONTACT:
Kerry Hickman, Acting Director, Office
of Housing Assistance and Contract
Administration Oversight (OHACAO),
Department of Housing and Urban
Development, 451 7th Street SW.,
Washington, DC 20410, telephone (202)
ADDRESSES:

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Census, 2010 American Community
Survey) and the corresponding hourly
earnings of $12.53; the total annualized

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402–3885 (this is not a toll free number)
for copies of the proposed forms and
other available information.
SUPPLEMENTARY INFORMATION: The
Department is submitting the proposed
information collection to OMB for
review, as required by the Paperwork
Reduction Act of 1995 (44 U.S.C.
Chapter 35, as amended).
This Notice is soliciting comments
from members of the public and affected
agencies concerning the proposed
collection of information to: (1) Evaluate
whether the proposed collection is
necessary for the proper performance of
the functions of the agency, including
whether the information will have
practical utility; (2) Evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information; (3) Enhance the quality,
utility, and clarity of the information to
be collected; and (4) Minimize the
burden of the collection of information
on those who are to respond; including
the use of appropriate automated
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of responses.
This Notice also lists the following
information:
Title of Proposal: Annual Customer
Service Survey of Performance-Based
Contract Administrators.
Description of Information Collection:
Abstract: Performance-Based Contract
Administrators (PBCAs) under contract
with HUD operate in nine States, Puerto
Rico and the Virgin Islands. PBCAs
monitor project owners’ compliance
with their obligations and
responsibilities under the Section 8
Program and administer Housing
Assistance Payments (HAPs) to owners
of properties that receive rental
subsidies for low- and moderate-income
eligible families. Property owners are
obligated to rent a portion of their units
to Section 8 eligible families; maintain
decent, safe, and sanitary housing for
residents; and comply with various
regulations and reporting requirements.
PBCAs receive a Basic Administrative
Fee to administer HAP contracts within
their geographic boundaries and may
earn Annual Incentive Fees for customer
service. The surveys of property owners
and tenants that make up this data

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collection will be used to determine
eligibility for incentive fees.
OMB Control Number: 2502–New.
Agency Form Numbers: Annual
Customer Service Survey of
Performance-Based
Contract Administrators.
Members of Affected Public: Section 8
Tenants, PBCAs, Property Owners.
Estimation of the total numbers of
hours needed to prepare the information
collection including number of
respondents, frequency of responses,
and hours of response:
The number of burden hours is
584.90. Then number of respondents is
2750, the number of responses is 2750,
the frequency of response is on
occasion, and the burden of hour per
response for Tenants is 217 hours and
the burden of hours per response for
Property Owners is 75 hours.
Authority: The Paperwork Reduction Act
of 1995, 44 U.S.C. Chapter 35, as amended.
Dated: April 17, 2012.
Colette Pollard,
Departmental Paperwork Reduction Act
Officer, Office of the Chief Information
Officer.
[FR Doc. 2012–9864 Filed 4–23–12; 8:45 am]
BILLING CODE 4210–67–P

DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R9–IA–2012–N097;
FXIA16710900000P5–123–FF09A30000]

Endangered Species; Marine
Mammals; Receipt of Applications for
Permit
Fish and Wildlife Service,
Interior.
ACTION: Notice of receipt of applications
for permit.
AGENCY:

We, the U.S. Fish and
Wildlife Service, invite the public to
comment on the following applications
to conduct certain activities with
endangered species, marine mammals,
or both. With some exceptions, the
Endangered Species Act (ESA) and
Marine Mammal Protection Act
(MMPA) prohibit activities with listed

SUMMARY:

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