Form
Approved
OMB No. 0935-XXXX
Exp. Date XX/XX/20XX
Attachment M: Practice Staff Survey
(Post-Implementation)
Demonstration of Health Literacy Universal Precautions Toolkit
Dear Practice Staff Member:
As part of a research project, our practice is implementing the Health Literacy Universal Precautions Toolkit (the Toolkit). The objective of the project is to see whether the Toolkit can help us improve the way we communicate with patients.
This project is being conducted by the University of Colorado Denver, the State Networks of Colorado Ambulatory Practices and Partners (SNOCAP-USA), and the American Academy of Family Physicians National Research Network (AAFP NRN). The federal Agency for Healthcare Research and Quality is funding the project.
As part of the project, we are asking our employees to share their beliefs about how the practice is addressing issues related to patient communication. If you would like to participate, we ask that you complete the attached survey, place it in the envelope included, seal the envelope, and give it to the practice’s Study Coordinator. Please do not put your name on the survey. The survey should take 20 minutes of your time.
Completing the survey is voluntary. You may choose not to participate or you may discontinue the survey at any time. Declining to participate will not result in any penalty or loss of benefits to which you are entitled.
Public
reporting burden for this collection of information is estimated to
average 20 minutes per response, the estimated time required to
participate in this survey. An agency may not conduct or
sponsor, and a person is not required to respond to, a collection of
information unless it displays a currently valid OMB control number.
Send comments regarding this burden estimate or any other
aspect of this collection of information, including suggestions for
reducing this burden, to: AHRQ Reports Clearance Officer Attention:
PRA, Paperwork Reduction Project (0935-XXXX) AHRQ, 540 Gaither Road,
Room # 5036, Rockville, MD 20850.
The completed surveys will be sent to a research team that is helping us with this project. Other staff and clinicians in our practice will not see your responses. Summaries of the results across all respondents will be shared with the practice, but no names will be used, so responses cannot be tracked back to specific staff members.
There is no payment or direct benefit to you for participation in this study. However, the information you provide could help us better understand how to improve communication with patients. There are no risks to completing this survey.
All completed surveys will be stored in locked file cabinets at the AAFP NRN offices. Results of this survey may be published or presented for scientific purposes, but no identifying information about survey participants will be disclosed.
If you have any questions about the study, you are encouraged to contact Liz Horsley (project manager) at 1-800-274-2237 extension 3173 or [email protected].
If you have any questions about your rights as a research subject, you are encouraged to contact Mindy Cleary, AAFP IRB Assistant, at 913-906-6000 extension 6452 or [email protected].
Please keep this letter for your records.
Thank you for considering participating in this project.
Sincerely,
Medical Director
Date:
Instructions:
As part of its participation in the Health Literacy Project, this family practice will be working to improve patient care by implementing the Health Literacy Universal Precautions Toolkit. To help us see whether using the Toolkit results in changes in clinical and other practices, we ask that you please complete this Practice Staff Survey at the beginning and the end of the project. Please answer the following questions and provide your completed survey to the leader of your practice’s Health Literacy Team.
About You
What is your position in this practice? (Please mark all that apply)
Physician (non-resident)
Physician (resident)
Physician
assistant
Nurse practitioner/Advanced
practice nurse
Registered nurse
Other
nursing staff (LPN, CPN)
Medical
assistant
Practice manager/office
manager
Office staff (front desk;
business office; medical records)
Social
worker/Counselor/Behavioral health worker
Psychologist
Pharmacist
Dietitian
Other
(please specify: )
Have you ever received training related to the following topics? (Please mark all that apply)
The meaning and importance of health literacy
Tips for clear verbal communication with patients (e.g., speaking slowly, not using medical terms)
How to confirm patient understanding of medical information (e.g., using the Teach-Back Method)
How to communicate effectively with patients by phone
How to encourage patient questions
How to design easy-to-read written materials
How to use patient education materials in conjunction with spoken instruction
How to conduct brown bag medication reviews to ensure patient understanding and adherence
How to make your office welcoming and easy for patients to navigate
How to work with patients to set up systems for remembering to take medicines as directed
How to link patients to health-related and literacy resources in community (e.g., smoking cessation programs, weight management, English as a second language, reading and math classes)
Other (please specify: )
About This Practice
Do you think that this practice makes effective communication with patients a priority?
Yes
No go to question 5
What does this practice do to make effective communication a priority?
About The Last Week
In your role as a clinician or practice staff member, about how many patients did you work with in the last week?
(If none, please enter 0 and go to question 21.)
In the last week, how often did you use each of the following strategies when working with patients?
|
Never |
Sometimes |
Usually |
Always |
Using everyday language |
|
|
|
|
Speaking at a moderate pace |
|
|
|
|
Limiting the information discussed to 3 or fewer key points |
|
|
|
|
Repeating key points |
|
|
|
|
Using pictures, drawings, or models to explain things |
|
|
|
|
In the last week, to how many patients did you give verbal instructions?
(If none, please enter 0 and go to question 9.)
In the last week, how many patients did you ask to explain in their own words the instructions you gave them?
(If none, please enter 0.)
In the last week, how many of the patients you worked with could have benefited from support groups or health education/management classes (e.g., weight management, diabetes education, exercise/fitness, stress management, smoking cessation)?
(If none, please enter 0 and go to question 11.)
In the last week, how many patients did you refer to community programs providing this sort of health-related assistance?
(If none, please enter 0.)
In the last week, how often did you check or have someone in the office check whether patients whom you had previously referred to community organizations that provide health-related programs or resources had completed the referral?
Never
Sometimes
Usually
Always
In the last week, how many patients did you ask whether they wanted to improve their reading, writing, or math skills?
(If none, please enter 0.)
In the last week, how many patients did you refer to organizations in the community that provide educational programs (e.g., adult education program, general equivalency degree [GED] programs, programs to enhance reading or math skills, English classes for speakers of other languages)?
(If none, please enter 0.)
In the last week, how often did you check or have someone in the office check whether patients whom you had previously referred to community organizations that provide educational programs had completed the referral?
Never
Sometimes
Usually
Always
In the last week, how often did you encourage patients to ask questions?
Never go to question 16
Sometimes
Usually
Always
15a. What did you say to encourage patients to ask questions?
15b. In addition to what you said, were there other ways in which you encouraged patients to ask questions? What were they?
15c. Do you think patients asked more questions as a result of your encouragement?
Yes
No go to question 16
15d. Did this make it difficult to stay on schedule?
Yes
No
Do you ever talk with patients about their medicines?
Yes
No go to question 20
In the last week, for how many patients did you conduct a brown bag medication review, looking at all of the patients’ medicine containers and talking with them about each medicine?
(If none, please enter 0 and go to question 18.)
17a. How many of these medication reviews identified a problem?
(If none, please enter 0.)
17b. Please describe the kinds of problems you found.
17c. For how many patients did the problems you identified constitute a risk for an adverse drug event?
(If none, please enter 0.)
17d. How often were you able to reduce the number of medicines that a patient took after conducting a brown bag medication review?
Never
Sometimes
Usually
Always
In the last week, how many patients did you ask how they remember to take their medicines?
(If none, please enter 0.)
In the last week, for how many patients did you help set up reminder systems to help them remember to take their medicines correctly (e.g., pill boxes, pill cards)?
(If none, please enter 0.)
In the last week, did you give health education materials to any patients (e.g., pamphlets, handouts, CDs, reading materials)?
Yes
No go to question 21
20a. When you gave educational materials to patients in the last week, how often did you explain or walk through the written information with them to emphasize the important points?
Never go to question 21
Sometimes
Usually
Always
20b. In the last week, when you gave educational materials to a patient, how many minutes did you typically spend talking with him/her about those materials?
(If none, please enter 0.)
Items to be Completed Only at the End of the Intervention
What key changes were made to systems, practices, or workflow as part of participation in the Health Literacy Project? (Post-test only)
Do you think that the changes made to systems, practices, or workflow as part of participation in the Health Literacy Project benefited patients? (Post-test only)
Yes
No
Don’t Know go to question 23
22a. If so, in what way did patients benefit? Please provide examples of the benefits you have seen. (Post-test only)
22b. If not, why do you think patients did not benefit from the changes that were implemented? (Post-test only)
Are there other changes that you think would have helped patients more? (Post-test only)
Thank you for taking the time to complete this survey!
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Demonstration of Health Literacy Universal Precautions Toolkit
|
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | Health Literacy Universal Precautions Toolkit: Practice Staff |
| Author | Ameers |
| File Modified | 0000-00-00 |
| File Created | 2021-01-30 |