Customer Service Survey of Performance Based Contract Administrators

Forms and Documents

Document Name	Status
Summary of Public Comments to FR-5603-N-29.docx Supplementary Document	2012-06-25
FR�5603�N�29 Housing Assistance Contract.pdf Supplementary Document	2012-05-01
Emergency Letter PBCA Survey.PDF Supplementary Document	2012-05-01
Attachment B.docx Supporting Statement B	2012-06-25
Supporting Statement A.docx Supporting Statement A	2012-06-25

IC Document Collections

IC ID	Document Title	Status
202129	PBCA Customer-Service Survey Other-Survey w/Instructions	New

ICR Details

OMB Control No: 2502-0604	ICR Reference No: 201205-2502-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: HUD/OH	Agency Tracking No:
Title: Customer Service Survey of Performance Based Contract Administrators
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Emergency	Approval Requested By: 05/23/2012
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/26/2012
	Date Received in OIRA: 05/22/2012
Terms of Clearance: Pursuant to OMB Emergency Processing, 44 USC 3507, cleared for a period of 180 days.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2013	6 Months From Approved
Responses	1,940	0	0
Time Burden (Hours)	317	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: Performance-Based Contract Administrators (PBCAs) under contract with HUD operate in nine States, Puerto Rico and the Virgin Islands. PBCAs monitor project owners' compliance with their obligations and responsibilities under the Section 8 Program and administer Housing Assistance Payments (HAPs) to owners of properties that receive rental subsidies for low- and moderate-income eligible families. Property owners are obligated to rent a portion of their units to Section 8 eligible families; maintain decent, safe, and sanitary housing for residents; and comply with various regulations and reporting requirements. PBCAs receive a Basic Administrative Fee to administer HAP contracts within their geographic boundaries and may earn Annual Incentive Fees for customer service. The surveys of property owners and tenants that make up this data collection will be used to determine eligibility for incentive fees.

Emergency Justfication: The agency cannot reasonably comply with the normal clearance procedures under this part because an unanticipated event has occurred with the expiration of the agencies Generic collection for Customer Satisfaction Surveys. With reference to the Annual Customer Service Survey, the contract has been awarded and contractors are awaiting approval to start conducting the survey, which is to be implemented by December 30, 2012. HUD is incurring substantial cost deficiency to their budget and will not have a critical source of information for determining the eligibility of PBCAs for the Annual Incentive Fees due to further delays.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 24509	04/24/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
PBCA Customer-Service Survey	9XXXXX	PBCA Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,940	0	0	0	1,940	0
Annual Time Burden (Hours)	317	0	0	0	317	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $426,651

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/22/2012

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