Consumer studies (Financial institution consumers)

SAMPLE

Consumer Protection Surveys

FR 3053;

OMB No. 7100-to be assigned

Topics covered by the FR 3053 monthly survey may include:

For consumers

• ability to notice, comprehend, and use disclosures,

• ability to comprehend terms of credit or account agreements,

• preferences about the delivery of information (content, format, timing, and method),

• comprehension of particular deliveries of information (electronic and paper media),

• abilities to use a particular method of delivery, such as web-based disclosures, and

• skills and practices in searching, shopping, and negotiating for credit or other financial products.

For financial institutions and stakeholders

• effect of disclosure, marketing, advertising, and sales practices of the mortgage, consumer credit, and other relevant financial services industries,

• effect of disclosure, marketing, advertising, and sales practices of other financial services or products sold by banks,

• terms of credit or account agreements,

• influence of the Community Reinvestment Act (Reg BB; CRA) and fair lending regulations on the financial institution’s involvement in lending and community development, and

• effect of marketing and other industry practices on the availability and price of credit to consumers of different races, ethnicities, genders, incomes, and geographic locations.