Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201206-0938-002

OMB: 0938-1185

Federal Form Document

Forms and Documents
ICR Details
0938-1185 201206-0938-002
Historical Inactive
HHS/CMS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
New collection (Request for a new OMB Control Number)   No
Regular
Improperly submitted 08/05/2012
Retrieve Notice of Action (NOA) 06/08/2012
OMB is not approving this request for a generic collection because the agency has submitted a request that is materially different from the requirements agreed upon with OMB. The agency may re-submit a request following the instructions provided by OMB. Further public comment on the collection is not required.
  Inventory as of this Action Requested Previously Approved
36 Months From Approved
0 0 0
0 0 0
0 0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  75 FR 80542 12/22/2010
77 FR 31616 05/29/2012
No

1
IC Title Form No. Form Name
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery CMS-10415 Instrument

Yes
Miscellaneous Actions
No
This is a new information collection request.

$217,200
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
William Parham 4107864669

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/08/2012


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