Form FD-1000 FBI Laboratory Customer Satisfication Assessment

FD-1000 (Rev. 12-01-09)

OMB1110-0045
Exp. 11/30/2012

FBI Laboratory
Customer Satisfaction Assessment
Thank you for using the services of the FBI Laboratory. In an effort to improve our services to you and your agency,
please provide feedback on your experience in relation to this case. Upon completion of this survey, please return it by
fax to the Quality Assurance and Training Unit at 703-632-8285.
Examiner:

Unit:

Request Coordinator (RC):

Laboratory Number:

Your Name:

Phone:

Agency:

City, State:

Please rate the following for your experience with the FBI Laboratory:
[ 1 = Poor
2 = Fair
3 = Good
4 = Very Good
5 = Excellent
A.

Your contact with the Evidence Examiner:
1

B.

4

5

N/A

2

3

4

5

N/A

2

3

4

5

N/A

4

5

N/A

4

5

N/A

The clarity of the FBI Laboratory report:
1

E.

3

The timeliness of the completion of your examination request:
1

D.

2

Your contact with the Request Coordinator:
1

C.

N/A = Not Applicable ]

2

3

The overall quality of service received:
1

2

3

Comments:

Thank you for taking the time to help us improve our services.
Date Received in QATU

by

Entered in Assessment Database

Copy to ECU

PAPERWORK REDUCTION ACT NOTICE
The information required on this form is in accordance with the Paper Reduction Act of 1995. The estimated average burden associated with this collection of information is 5
minutes. Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be directed to Federal Bureau of Investigation, Laboratory
Division, Quality Assurance and Training Unit, 2501 Investigation Parkway, Quantico, Virginia 22135.