Communications Testing for Comprehensive Communication Campaign for HITECH Act - Consumer Survey Focus Group

Client: ONC
Project: CONSUMER PSA
Task#: 8.4a

Title: Files
Length: :60
Date: 06/27/13

DESCRIP: Couple pulls up to medical building

Format: Live Action

VO: When you visit the doctor, do you worry that there
might be something important missing?

VO: Move your medical records online – where they’re
available when you need them.
(DESCRIP: Pete comes back w/boxes, stacks them on
desk)

Doris: (Sigh) “We brought it, just a sec. “
(DESCRIP: Doris gets up, goes to window, calls down
to men at truck) “Bring in 43 and 45 please.”

PARTNER LOGO
Paid for by the Department of Health and Human Services, and The
Office of the National Coordinator for Health Information Technology

...you get more peace of mind and more control over
your healthcare options.

Doc: “I don’t see the radiology report in your file.
Did you have it sent over?”

(DESCRIP: She starts searching through the files on
her lap )
Doris: “Hold on... I have a copy...let me find that (under
breath)... not there, not there...”

Doris: (turns to husband sitting next to her) “Did you bring it?”
Pete: “Oh, I thought you had it. Let me see...”

(Tosses file after file to floor.)

Pete: “Hold on.”
VO: Managing your health information the old fashioned
way - keeping track of every test, every report, every
piece of paper – is nearly impossible.

VO: Something that could help your doctor find the
best treatment plan for you?

ANNCR: Electronic health records are available now.
And you have every right to access them, check them,
use them, and share them.

Visit medicare.gov/bluebutton and take control of your
health history. It’s the easiest way to make sure your
health future is the best it can be.

Doris: (Exasperated) “It’s so hard to keep up with all
the records...”

VO: With your family’s health records in one online
location,