PIA Benefits Processing

Privacy Impact Assessment
for the

USCIS Benefits Processing of Applicants
other than Petitions for Naturalization, Refugee
Status, and Asylum
September 5, 2008
Contact Point
Donald Hawkins, Privacy Officer
United States Citizenship and Immigration Services
Department of Homeland Security
(202) 272-8000
Reviewing Official
John Kropf
Acting Chief Privacy Officer
Department of Homeland Security
(703) 235-0780

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 2

Abstract
The United States Citizenship and Immigration Services (USCIS) receives and adjudicates applications
for all United States immigration benefits. This PIA covers the USCIS systems associated with processing all
immigration benefits except naturalization, asylum, and refugee status. These systems include the
Computer Linked Adjudication Information Management System (CLAIMS 3), the Citizenship and
Immigration Services Centralized Oracle Repository (CISCOR), the Interim Case Management System
(ICMS), Integrated Voice Response System (IVRS), and the Integrated Card Production System (ICPS).
Other USCIS systems involved in the processing of benefits are covered by other Privacy Impact
Assessments.

Overview
The United States Citizenship and Immigration Services (USCIS) receives and adjudicates petitions and
applications for all United States immigration benefits. This PIA covers the USCIS computer systems
associated with processing all immigration applications and petitions except naturalization, asylum, and
refugee status. These systems include the Computer Linked Adjudication Information Management System
(CLAIMS 3), the Citizenship and Immigration Services Centralized Oracle Repository (CISCOR), the Interim
Case Management System (ICMS), Integrated Voice Response System (IVRS), and the Integrated Card
Production System (ICPS). Other USCIS systems involved in the processing of benefits are covered by other
Privacy Impact Assessments. 1

Immigration Benefit Adjudication Process
The processing and adjudication of an application or petition for immigration benefits or nonimmigration benefits (benefit (other than naturalization, asylum, or refugee benefits) occurs in six stages,
described below. This PIA covers three of those stages: stage (3) the inputting of information into CLAIMS
3 and associated systems, stage (4) the analysis of the application, and stage (5) the granting or denying of
a benefit. Other published USCIS PIAs available on the DHS Privacy Office webpage cover the application
receipting and tracking process, biometric collection, background check process, and the fraud detection
and national security investigation process.
Stages:
1.

Application initiated: The process is initiated when applicant mails (or hand delivers) a
completed application, required necessary supporting documents, and applicable fee payment
(herein referred to as application) to the address indicated in the DHS application instructions.

2.

Receipt of Application: USCIS staff or USCIS contractors record receipt of the application and
ensure correct fee payment is received. 2 If the fee payment is correct, USCIS then assigns the
applicant an alien number (A-Number) (or matches it with existing A-Number), assigns the
application a receipt number, and forwards the application (via hardcopy Alien File [A-File])
or Receipt File to the USCIS National Benefits Center (NBC). 3

3.

Review of Application: NBC staff review the application for completeness 4 and manually input

See www.dhs.gov/privacy for a complete listing of USCIS PIAs.
Department of Treasury contractors also perform this function on behalf of USCIS.
3 If fee payment is incorrect, the application is not accepted and USCIS (/TREAS) sends a notification of
incorrect fee payment to the applicant.
4 If the application is incomplete, the adjudication process is suspended and USCIS notifies the applicant via
1
2

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 3

the application information into CLAIMS 3 and associated systems. If required, USCIS will
schedule an appointment for the applicant to submit biometrics to an Application Support
Center (ASC).). NBC then assembles the results of various background checks performed in
furtherance of the application, files any hardcopy results of background checks (RAP sheets)
into the A-File, and assigns the application to an adjudicator.
4.

Adjudication of Application: To begin the substantive analysis of an application, the
adjudicators verify the accuracy of the information provided in the application and ascertain
the applicant’s eligibility for the benefit sought by querying other USCIS and DHS systems.
USCIS may also require an in-person interview with the applicant for certain benefits.

5.

Granting or Denying Benefits: Based on the results of the adjudication (and interview, if
applicable), the adjudicator will deny or grant the benefit. 5 This will result in either a letter
denying or granting the benefit. If a benefit is granted, a card will be produced and sent to the
applicant.

6.

Fraud Detection and National Security: Throughout the application process, adjudicators may
refer applications to USCIS fraud detection and national security staff. 6

System Information Use and Collection
Information in CLAIMS 3 and associated systems includes information provided by the individual
on the application for an immigration benefit, and varies depending on the benefit. Additionally, these
systems collect information to indicate which steps of the adjudication process have been completed such
as an appointment to submit biometrics for a background check, other pending benefits, and whether the
applicant is suspected of fraudulent activity.
CLAIMS 3 shares information with many government systems internal and external to DHS. All
information sharing is conducted within the parameters of existing Privacy Act of 1974 routine sharing
requirements. All sharing is related to the purposes for which the information was originally collected.
The legal authority for CLAIMS 3 is derived from 8 United States Code (U.S.C.) Section 1101 et seq.
More specifically, 8 U.S.C. Section 1103 charges the Secretary of Department of Homeland Security (DHS)
with the duty of administering and enforcing all laws relating to the immigration and naturalization of
aliens.
As noted above, this PIA is covering Stages (3), (4), and (5). The following information
technology systems support those stages of the adjudication process: the Computer Linked Adjudication
Information Management System (CLAIMS 3), the Citizenship and Immigration Services Centralized Oracle
Repository (CISCOR), the Interim Case Management System (ICMS), Integrated Voice Response System
(IVRS), and the Integrated Card Production System (ICPS).

CLAIMS 3 Functions and Subsystems
CLAIMS 3 includes eight subsystems: (1) Receipt/Data Entry; (2) Adjudication; (3) Notification;
(4) Inquiry; (5) Inquiry/Modify; (6) Fee Register; (7) Print Server; and (8) Premium Processing.

mail.
If USCIS denies the benefit, it sends the applicant a letter of notification that the benefit was denied and an
explanation of why the benefit was denied. If the benefit is granted, the application is forwarded the ICPS to
produce the applicable document (Legal Permanent Resident Card, Employment Authorization Document,
etc.), which is (mailed? hand-delivered?) to the applicant.
6 This referral occurs if the adjudicator finds material in the application or the results of criminal background
checks that requires analysis by USCIS personnel trained to determine whether the applicant poses a national
security threat or is attempting to fraudulently obtain a benefit.
5

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 4

1. The Receipt/Data Entry Subsystem provides tools for data entry and fee collection. It also enables
USCIS adjudication officers to review the applications and petitions they rejected and to modify
data associated with existing files.
2. The Adjudication Subsystem provides adjudication officers with the capability to process a case
(e.g., provides functionality allowing them to approve, deny, revoke, and perform additional
evidence request functions).
3. The Notification Subsystem prints notices, modifies address information, prints duplicate notices,
prints amended notices, provides case status updates, and prints reports.
4. The Inquiry Subsystem allows users to search CLAIMS 3 record(s) based on a receipt number, ANumber, and an applicant’s name or date of birth. The information in this subsystem is read only
(users can view data, but cannot change it.)
5. The Inquiry/Modify Subsystem performs the same functions as the Inquiry Subsystem, but the user
can make changes. This separate subsystem exists for USCIS personnel who need access to CLAIMS
3 information to perform their job functions and have privileges to change information in the
system.
6. The Fee Register Subsystem is run at the end of the day to assist the user in reconciling the total
fees receipted by remittance type and by accounting number to facilitate the transmission of the
report to the Debt Management Center for the deposit of the fees. The user can request a detailed
transaction report by individual user or by office.
7. The Print Server Subsystem allows printing of all types of different notices and reports for internal
reporting as well as notifying individuals from CLAIMS 3.
8. The Premium Processing Subsystem allows the user to receive the fee associated with a Request for
Premium Processing (form I-907) and collect the pertinent information for premium processing
filings. A premium processing fee is a fee paid for expedited treatment of an application.
The Citizenship and Immigration Services Centralized Oracle Repository (CISCOR) is an Oracle database
that consolidates the data from USCIS’s five CLAIMS 3 service center local area networks (LANs). The
CISCOR database is essentially a mirror image of the CLAIMS 3 LAN information and is used for a
variety of functions to support CLAIMS 3 adjudications, workflow management, performance
measurement, and ad hoc queries (e.g., remove the detection and flagging of data errors in the local
CLAIMS 3 LAN databases). The CLAIMS 3 information in CISCOR is updated every 15 minutes; thus
providing timely CLAIMS 3 information to all USCIS service center users (e.g., persons processing and
adjudicating applications) who would otherwise be required to wait for daily CLAIMS 3 Mainframe
updates. CISCOR access the service center CLAIMS 3 LAN databases is via a read-only open database
connectivity.

Interim Case Management System (ICMS)
Interim Case Management System (ICMS) was created in order to provide CLAIMS 3 LAN system access
to the USCIS district offices. ICMS is a web-based application that allows a USCIS district adjudicator to
view an application processed in CLAIMS 3, record the adjudication decision, and produce the approval
notice and/or documents on line.

Integrated Voice Response System (IVRS)
The Integrated Voice Response System (IVRS) was designed to provide Congressional staff and users
who have submitted the Premium Processing Form (I-907) and paid a processing fee with expedited
telephone access to certain USCIS CLAIMS 3 case status information (e.g., receipt and form numbers,
history action codes [HACs], and USCIS office locations associated with the case). IVRS extracts this

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 5

information from CLAIMS 3 and CLAIMS 4 (which is the main system supporting adjudication of
naturalization applications) located at the four USCIS CLAIMS service centers. The HACs are derived
directly from CLAIMS 3. IVRS provides IVRS end users with particular case status information, such as
the date when a certain USCIS form was sent to a particular USCIS location for processing. Prior to
2002, A-Numbers were stored in the IVRS database; however, IVRS no longer collects A-Numbers. ANumbers stored in IVRS prior to 2002, however, remain in the system. In addition to IVRS, USCIS has
developed a user access case status application called the USCIS National Customer Relationship
Interface System (CRIS) for which a separate PIA will be published.

Integrated Card Production System (ICPS)
The Integrated Card Production System (ICPS) was developed to allow USCIS to send approved applications
that require an official USCIS document/card to the print facility. The cards printed by this facility include
the Permanent Resident Card (PRC) (Form I-551) (commonly known as the “Green” Card), the
Employment Authorization Document (EAD) (Form I-766), and the State Department B-1/B-2 Visa and
Border Crossing Card (Form DSP-150). Names, date of birth, country of birth, and class of admission
(refugee etc.) are used to create cards indicating approval of certain immigration benefits granted by USCIS.
These systems throughout the remainder of this PIA will be referred to as CLAIMS 3 and associated
systems unless the discussion is limited to one or more of the systems covered by this PIA.

Section 1.0 Characterization of the Information
The following questions are intended to define the scope of the information requested and/or
collected as well as reasons for its collection as part of the program, system, rule, or technology being
developed.

1.1

What information is collected, used, disseminated, or
maintained in the system?

CLAIMS 3 and associated systems contain data entered from all CIS customer immigration
application forms and petitions except naturalization, refugees and asylum. A complete list of these forms
is contained in Appendix A. The information derived from these forms varies and not all forms collect the
same information. CLAIMS 3 and associated systems contain the following types of personal data elements
for the following purposes:
Names: USCIS collects names (First, Last and Middle) for applicants, petitioners (employer or
individual filing for their spouse or children), beneficiaries (worker, dependent, fiancé/spouse, or child),
mother’s/father’s first name and attorneys/representatives to identify the applicant and verify the accuracy
of information provided in a petition or application.
Addresses: USCIS collects applicants’ addresses, USCIS form preparers, and/or the applicant’s
attorney/representative in CLAIMS 3 and associated systems. USCIS uses the addresses to send information
(e.g., denial, grant and/or requests for additional information) to the applicant or other persons relevant to
the immigration process regarding the application. In addition, USCIS collects this information to
substantiate an applicant’s claim of continuous residence in the U.S. to establish eligibility for benefits.
Telephone Numbers: USCIS collects telephone numbers (applicant’s phone number) in certain
forms and enters them into CLAIMS 3 and associated systems to contact the applicant or the form preparer
if there are questions regarding information contained in the completed forms.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 6

Birth
Dates:
USCIS
collects
birth
dates
(applicant,
petitioner,
spouse,
children/stepchildren/adopted children, fiancé) in certain forms and enters them into in CLAIMS 3 and
associated systems to verify the identity of the applicant and to determine his/her eligibility for certain
benefits.
Social Security Numbers (SSN): USCIS collects Social Security Numbers (applicant, fiancé, and
spouse) in certain forms and enters them into CLAIMS 3 and associated systems in conjunction with other
information to verify the identity of the applicant, fiancé and spouse, to determine the applicant’s eligibility
for certain benefits, and in order to facilitate computer matching activities with the Social Security
Administration. For certain applications that involve requests for employment, the SSN is used to verify
that the applicant is, in fact, the same person reflected in the employer's records.
Citizenship/Nationality Information: USCIS collects citizenship information (country of
nationality, country of citizenship, and country of birth) in certain forms and enters them into CLAIMS 3
and associated systems to determine an applicant’s eligibility for certain benefits.
Information Regarding Immigration Status: USCIS collects information regarding immigration
(status of current spouse, applicant, and applicant’s children, and A-Numbers of applicant’s spouse’s) and
entry to the U.S. (days spent outside the U.S., dates of entry, port of entry, immigration status expiration
dates, destination in the U.S.) in certain forms and enters them into CLAIMS 3 and associated systems to
determine eligibility for certain benefits.
Marital Status: USCIS collects information regarding marital status (i.e., whether applicant is
married, single, widowed or divorced,) in certain forms and enters them into CLAIMS 3 and associated
systems to verify the validity of the information provided in a petition or application and to determine the
applicant’s eligibility for certain benefits sought.
Personal Characteristics: USCIS collects information regarding personal characteristics (hair color,
eye color, height, gender, weight) in certain forms and enters them into CLAIMS 3 and associated systems
to identify the applicant and to reduce the risk of fraud (e.g., receipt of benefits using someone else’s
information).
Tax, Financial, and Payment Information: USCIS collects tax identification numbers and
Financial/Payment information (check information, bank account numbers, credit card numbers [the last
four digits only] and other payment information) in certain forms and enters them into CLAIMS 3 and
associated systems to verify the information contained in the application, to ensure compliance with
statutory and regulatory requirements, and to determine eligibility for certain benefits sought.
Biometric and Other information Collected to Conduct Background Checks: Title 8 U.S.C.
Section 1324a requires criminal history background checks for USCIS applicants. In order to meet the
requirements of 8 U.S.C. Section 1324a, USCIS conducts four different background checks on
applicants/petitioners applying for certain USCIS benefits (e.g., applications for Permanent Resident status)
(1) A Federal Bureau of Investigation (FBI) fingerprint check, (2) a FBI name check, (3) a DHS Customs
and Border Protection (CBP) Treasury Enforcement Communication System/Interagency Border Inspection
System (TECS/IBIS) name check, and (4) an IDENT fingerprint check.
The only results from any of the four background checks that are stored in CLAIMS 3 and
associated systems is the information indicating whether the TECS/IBIS query returned a response
indicating that there was no information about the applicant in the TECS/IBIS system. If the TECS/IBIS
query returns a response indicating that there is information in the TECS/IBIS system, no notation is made
in C3. The authorized TECS/IBIS user will access the system directly to get the detailed information. That
detailed information is not systematically stored in any centralized USCIS IT system. A paper copy of the
information would be marked “For Official Use Only” and stored in the applicant’s paper file.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 7

Results returned to USCIS by IDENT are stored in BBSS, not CLAIMS 3 and associated systems.
If the FBI Fingerprint check response indicates that the person does have a criminal record, the
entire RAP sheet is stored in BBSS. USCIS adjudicators access BBSS to view these records in making decisions
regarding an applicant’s eligibility for USCIS benefits.
The FBI name check response (statement of no hit or a positive hit) is stored in the FBI Query
System. The actual information (e.g., RAP sheets or other criminal history information) discovered during
the FBI background checks is not stored in CLAIMS 3 and associated systems or the FBI Query System. The
actual information discovered is sent by the FBI to USCIS in paper form. The RAP sheet itself is only stored
in BBSS. USCIS adjudicators access BBSS to get this information as necessary to process applications.
BBSS and ISRS are being phased out and will soon be replaced by the Biometric Storage System
(BSS). 7
Information Generated by USCIS
CLAIMS 3 and its associated systems noted above contain information regarding the actions of or
decisions made by USCIS employees with respect to applications. All data elements in the system are
generated from information provided by applicants and USCIS personnel. Information received as part of
an interview are maintained in paper copy and are covered by the Alien File (A-File) System of Records
Notice (72 FR 1755-59).

1.2

What are the sources of the information in the system?

Most of the information in CLAIMS 3 and associated systems addressed by this PIA come from the
data provided by the applicant when he or she completes immigration forms and provides documentation
in support of his or her application. Additional information, such as determinations by USCIS personnel
about individual applicants and prospective employers, is also recorded in CLAIMS 3 and associated
systems.
CLAIMS 3 both sends data to and receives data from a number of different systems and programs.
These include other USCIS systems, internal DHS components, and external Federal agencies. Below is an
account of how those data exchanges to and from CLAIMS 3 occur for each system.
Internal U.S. Citizenship and Immigration Services (USCIS) Sources
USCIS, Fraud Tracking System (FTS). The USCIS Office of Fraud Detection and National Security
(FDNS) developed FTS to decrease fraud in the immigration process. FTS is a case management system
used to track and control immigration fraud inquiries and investigative referrals. FTS allows USCIS users to
conduct queries of the CLAIMS 3 database on a case-by-case basis to identify potentially fraudulent
applications for immigration benefits. When an FDNS Officer identifies suspicious activities either from a
tip or by searching the CLAIMS 3 database, a lead is opened in FTS and an FTS identifier is created. The FTS
Identifier is a unique system-generated number that is not specifically tied to an individual. This number is
not recorded in the CLAIMS 3 system. The inquiry may include investigative reports, administrative
inquiry reports, or biographical information on an individual or a group of individuals. It is only after the
completion of the inquiry that a note will be made in CLAIMS 3 to record the results of the inquiry. The
results of the inquiry are limited to History Action Codes which are 4-digit codes that reveal the status of a
particular activity. Depending on the particular case, the HACs would reveal that a finding of fraud was or
was not ordered.
7

See BSS PIA at www.dhs.gov/privacy

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 8

USCIS, Marriage Fraud Amendment System (MFAS). MFAS is primarily used to investigate claims
of marriage immigration fraud. MFAS supports the processing and control of petitions to remove
conditional permanent resident status for alien spouses, sons, and daughters of U.S. citizens or lawful
permanent residents. MFAS receives CLAIMS 3 data that allows it to maintain records on eligible immigrant
entrants, track cases, generate interview notices, schedule interviews, generate correspondence, and
produce management and statistical reports. Specifically, CLAIMS 3 Mainframe sends data on I-751
(Petition to Remove Conditions on Residence) and I-829 forms (Petition by Entrepreneur to Remove
Conditions) to MFAS, and receives from MFAS data on whether I-751 and I-829 forms have been
approved, denied or are pending.
USCIS Index Cards. CLAIMS 3 collects information from paper index cards containing basic
demographic data on individuals regarding cases that were adjudicated prior to the creation of CLAIMS 3,
CLAIMS 4, and the USCIS Central Index System (CIS).
USCIS, Central Index System (CIS). CIS supports USCIS records management by collecting,
storing, and disseminating biographical and historical information. CIS currently provides information to
organizations granting benefits and capturing subsequent immigration status changes; documents chain of
custody for enforcement; provides aggregate immigrant statistics and controls, and accounts for record
keeping services. Additionally, CIS contains information on the status of over 55 million individuals,
including permanent residents, naturalized citizens, border crossers, apprehended aliens, legalized aliens,
and aliens issued employment authorization. CIS also contains information regarding individuals who are
under investigation (including those who are possible national security threats or threats to the public
safety), or who were investigated by the DHS in the past, or who are suspected of violating immigrationrelated laws or regulations. CLAIMS 3 shares data with CIS in three different ways: 1) CLAIMS 3 sends ANumbers to CIS. CIS sends back to CLAIMS 3 the A-Number and the name, date of birth, and country of
birth associated with that A-Number. CIS then sends the information it has on the A-Number to CLAIMS 3
for verification. (2) CLAIMS 3 sends immigration visa data to CIS when a form I-485, I-181, CR-I89, or
OS-155A (see Appendix A for form names) is entered into the system. CLAIMS 3 then sends an update to
CIS when there is an approval, denial, or abandonment of an application; and 3) CLAIMS 3 sends
Employment Authorization Document (EAD) data from the service centers and the local field offices to CIS.
USCIS, CLAIMS 4. CLAIMS 3 receives information from and sends information to CLAIMS 4
regarding Change of Address forms (Form AR-11) to ensure that both systems are current and accurate.
USCIS, Receipt and Alien-File Accountability and Control System (RAFACS). RAFACS is the file

management system in use at USCIS service centers (SCs) and most local offices. The CLAIMS 4 interface
with RAFACS allows checks to determine if a particular A-File is present at a processing site. If not, the files
are retrieved through CIS transfer requests and cases are held until the files arrive on-site. CLAIMS 4 users
are able to query RAFACS for the location of A-Files onsite at any stage of naturalization processing. This
interface updates CLAIMS 3 to reflect the receipt of A-Files requested from other sites, so that cases waiting
for those files can be released for the scheduling of interviews. RAFACs is currently being phased out and
will soon be replaced by the National File Tracking System (NFTS).

USCIS, Private Attorney Maintenance System (PAMS). PAMS contains data on applicants’
attorneys such as name, firm, and address. Each attorney is identified by an identification code, consisting
of the office code and a sequential number. CLAIMS 3 searches for attorney data, and if the data is not
there, sends a request for attorney data to PAMS (for I-687, I-698, and I-694 cases). The CLAIMS 3
Mainframe then receives attorney data confirmation from PAMS.
Internal DHS Sources (Outside USCIS)

The DHS Immigration and Customs Enforcement’s (ICE) Student and Exchange Visitor
Information System (SEVIS). SEVIS was created by the ICE Student and Exchange Visitor Program (SEVP)

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 9

to maintain information on nonimmigrant students and exchange visitors (F, M, and J visas) and their
dependents, and also on their associated schools and sponsors. Under the SEVIS process, the nonimmigrant
reports to his or her respective school or sponsor and begins participation in the program. The school or
sponsor then constantly updates the SEVIS record. If the nonimmigrant no longer qualifies for the benefit
sought, for any reason, that information is made available to the ICE Compliance Enforcement Unit in
support of investigative action. If the nonimmigrant is eligible for and requests (among other things)
reinstatement, a change of status, or employment (i.e. Optional Practical Training [OPT]), a notation of the
approval or denial or other status (e.g., pending) of that application is recorded in CLAIMS 3. Via this
interface, the CLAIMS 3 Mainframe (MF) also notifies SEVIS when the alien is approved, denied,
withdrawn, and in some cases has one of these benefits pending.

DHS CBP TECS/IBIS
After USCIS completes a TECS/IBIS background check search, CLAIMS 3 receives and stores
information indicating whether the TECS/IBIS query returned a response indicating that there was no
information about the applicant in the TECS/IBIS system. If the TECS/IBIS query returns a response
indicating that there is information in the TECS/IBIS system, no notation is made in C3.
CLAIMS 3 also receives immigrant visa issuance and admittance status data (e.g., dates admitted,
visa type etc.) from CBP via TECS/IBIS for the purpose of producing cards signifying receipt of certain
benefits. CBP receives and uploads to TECS/IBIS this status data from the Department of State Consular
Affairs Consolidated Database (CCD) to confirm visa status when visa holders arrive at ports of entry. After
the visa holder is admitted at the port of entry, TECS/IBIS sends this data to the appropriate CLAIMS 3
service center. After being admitted, the visa holder fills out an I-89 card on which his or her right index
finger print, photograph and signature are affixed. The visa status data are downloaded and the index
fingerprint is scanned and downloaded and both entered into CLAIMS 3 at the appropriate USCIS service
center and are then sent to ICPS for card production.
External Sources (Outside DHS)
Department of State (DOS). USCIS receives information from the visa portion of the DOS
Consular Consolidated Database (CCD) pursuant to an MOU executed in April 2006. The information
obtained from CCD includes the history of visa applications and adjudications for subjects who apply for
immigration and other benefits. USCIS uses this information to compare CCD visa records with an
individual’s pending USCIS application to verify the application to ensure consistency. USCIS’s use of the
information derived from this agreement is limited to the formulation, amendment, administration, and
enforcement of immigration and nationality laws. USCIS entered this agreement pursuant to its authority
derived from 8 U.S.C. Section 1103. The MOU fully describes the rights and responsibilities of the parties
with respect to the information shared, including information security. It also requires updates to ensure
data accuracy and training for USCIS users who access the CCD. The visa status is checked against CCD, but
no visa status or history is uploaded to CLAIMS 3.
Information obtained from sources other than the applicant is used to verify information provided
by the applicants in completed immigration forms and supporting documentation. PII regarding individual
CLAIMS 3 users (government personnel and contractors) is also collected to provide accountability if a
problem arises with respect to system usage.
CLAIMS 3 and associated systems do not contain information obtained from public websites, data
brokers, commercial aggregators and/or other private entities. USCIS obtains information from sources
other than the individual applicant (e.g., other USCIS systems) because part of the process supported by
CLAIMS 3 and associated systems require the verification of information received from the applicant. The
systems themselves do not create a score, analysis or report, but do contain conclusions (i.e., decisions to
deny or award of benefits) reached by USCIS system users based on human analysis of applications and

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 10

supporting data.
Background Check Processes

FBI Fingerprint Check
The FBI Fingerprint Check is a search of the FBI’s Integrated Automated Fingerprint Identification
System (IAFIS) to identify applicants who have an arrest record. IAFIS is a national fingerprint and criminal
history system maintained by the FBI’s Criminal Justice Information Services (CJIS) Division. The
applicant’s fingerprints are processed by the FBI pursuant to a Memorandum of Understanding between the
FBI and USCIS. The fingerprints and biographic data are stored and retained in the FBI system for law
enforcement and background check purposes.

FBI Name Check
The FBI Name Check is a search of the FBI’s Central Records System (CRS) and Universal Index
(UNI). The CRS encompasses the centralized records of FBI Headquarters, FBI field offices, and Legal
Attaché offices. The CRS contains FBI investigative, administrative, criminal, personnel, and other files
compiled for law enforcement purposes. The UNI consists of administrative, applicant, criminal,
personnel, and other law enforcement files. Applicant information (name, date of birth, country of birth,
race and gender) is sent to the FBI in order to conduct the name check. The UNI is searched for “main
files”, files where the name of an individual is the subject of an FBI investigation, and for “reference files.”
Reference files are files where the name being searched is merely mentioned (not as the main subject) in an
investigation. The results of the FBI Name Check (“identification” [“IDENT”] made or “Nonidentification” [NON-IDENT”] only) are stored in USCIS’ FBI Query system. FBI Query is a mainframe
system that stores data related to the activity of the FBI Name Check process. Data is put into FBI Query
after the FBI processes the USCIS request. The data in FBI Query includes: Name, Date of Birth, Country of
Birth of the applicant, the date the request was sent to the FBI, the date the FBI processed the request, the
response from the FBI (“IDENT” or “NON-IDENT”] and, the date the response was loaded into the FBI
Query System. The RAP sheet itself is not stored in the FBI Query System.

TECS/IBIS Name Check
The TECS/IBIS Name Check consists of a search of a multi-agency database containing information
from 26 different federal agencies. The information in TECS/IBIS includes records of known and suspected
terrorists, sex offenders, people who are public safety risks and other individuals that may be of interest
(e.g., individuals who have wants and warrants issued against them, people involved in illegal gang activity
etc.) to the law enforcement community. The names and dates of birth of CLAIMS 3 applicants are
automatically sent to TECS/IBIS electronically by the service center via BBSS. A USCIS user can also log into
TECS/IBIS directly and conduct an individual search. If the TECS/IBIS search results indicate that there is no
information about that applicant, a “NO HIT” response is forwarded to CLAIMS 3. If the TECS/IBIS search
indicates there may be a match, no substantive information is sent to CLAIMS 3. Instead, the user logs
directly into TECS/IBIS to get the detailed information. This response data is not currently stored in any
centralized USCIS system, but will be stored in the new Background Check Service (BCS) when it becomes
operational. TECS/IBIS does not store a record regarding every name that is sent to be queried on the
system.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 11

IDENT Fingerprint Check
After a USCIS applicant provides 10 prints and limited biographic data at the ACS, the BBSS server
automatically sends the 10 prints and all biographic data collected at the ASC to IDENT. 8 IDENT is a DHSwide system that stores and processes biometric and biographic information for national security, law
enforcement, immigration, intelligence, and other DHS mission-related functions. IDENT is the primary
DHS-wide system for the biometric identification and verification of individuals encountered in DHS
mission-related processes. The encounter data provides the context of the interaction with an individual,
including but not limited to the location of the encounter, document numbers, and/or reason the
information was collected. IDENT conducts identification or verification services on behalf of numerous
Government (e.g., DHS, Department of State, Department of Justice, and state and local law enforcement)
programs that collect biometric and associated biographic data as part of their mission. The information
sent to IDENT to conduct queries (10 prints and biographic data) is maintained in the IDENT system to be
queried by other IDENT users.

1.3

Why is the information being collected, used,
disseminated, or maintained?

USCIS collects this information in order to determine whether to grant immigration benefits to
applicants. All information collected from applicants seeking benefits via applications that are processed by
CLAIMS 3 and associated systems is necessary to establish the applicant’s identity and history with USCIS, as
well as eligibility for the benefit sought, and to perform necessary background checks (e.g. to verify
statements in an application regarding prior criminal history etc.). USCIS employees enter information into
CLAIMS 3 and associated systems to expedite the processing of the application or petition, and to help
ensure equitable treatment of applicants, compliance with legislative mandates, and proper implementation
of agency policies and regulations.

1.4

How is the information collected?

USCIS collects most of the information in CLAIMS 3 and associated systems directly from the
individual applicant via completed immigration forms. A list of the immigration forms from which
information is extracted and entered into CLAIMS 3 is contained in Appendix A. USCIS employees enter
certain information from these forms into CLAIMS 3. Electronic filing is available for a limited number of
forms, which allows USCIS to upload the information from the form directly into CLAIMS 3. Where
electronic filing is available, applicants may input information securely via the official USCIS website.
The applicant submits photographs with certain immigration forms. Fingerprints may also be
required to complete certain application processes. A completed fingerprint card (form FD-258) is used to
fulfill this requirement. The applicant does not submit his or her own fingerprint. USCIS contacts the
applicant by mail to inform them of the time and place where their fingerprints will be taken at a specified
USCIS ASC.

Process for Collection Biometric and Other information for Background Checks
USCIS collects all 10 of an applicant’s fingerprints electronically and also collects biographic data
(name, address, date of birth, A-number, SSN [where available]), country of birth, height, weight, eye
color, and hair color) at a USCIS Application Support Center (ASC) during certain application processes in

8

See IDENT PIA at www.dhs.gov/privacy

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 12

order to conduct criminal background checks. If an applicant is overseas or otherwise unable to appear at
an ASC, fingerprints are taken from hard copy fingerprint cards (FD-258 cards) and are scanned and
uploaded to BBSS.
The ASC sends this data via the Biometric Benefits Support System (BBSS) to the service center that
received the application that necessitated the background check. The 10 prints and biographic data are
encrypted and electronically sent to the FBI where the criminal background checks are conducted.
At the ASCs, USCIS also collects an applicant’s digital photograph, right index finger press print,
and signature (all three items are collectively referred to as the “image set”) if the benefit sought could
result in the issuance of a USCIS card (e.g., Permanent Resident Card [PRC], Employment Authorization
Document [EAD], Refugee Travel Document or Re-Entry Permit). The image set is then sent to the
appropriate USCIS service center via BBSS.
After a USCIS card is produced, the image set and related biographic data are sent from the
Integrated Card Production System (ICPS) (which obtains the applicant’s name, date of birth, country of
birth, and class of admission (refugee etc.) and image sets from CLAIMS 3) to the USCIS Image Storage and
Retrieval System (ISRS). Authorized USCIS users can then access ISRS to verify the identity of someone
presenting a USCIS issued document.

1.5

How will the information be checked for accuracy?

After receiving applications, USCIS employees place them in receipt files (the application and
supporting documentation provided by the applicant) and the applicant’s A-file (the record that contains
copies of information regarding all transactions involving an individual as he/she passes through the U.S.
immigration and inspection process). Standard Operating Procedures (SOPs) include detailed quality
control reviews that help to ensure that the data has been accurately entered. These SOPs includes strict
procedures for the handling of each different type of application submitted. These procedures ensure that
all data fields are completed and describe how data entry personnel must handle inconsistencies and
discrepancies in data entries. CLAIMS 3 also deploy software that alerts USCIS data entry personnel when
information entered into certain fields is inconsistent (e.g., an address does not match a zip code), and
provides instructions for resolving these inconsistencies. The SOPs cover every stage of data entry from the
time the envelope containing an application is opened until the time the data is entered and saved in
CLAIMS 3.
If upon later review an applicant determines that information in the system is incorrect or outdated
(e.g., change of address), the individual may contact the service center where the application was filed and
request correction. USCIS treats all requests for corrections as Privacy Act requests. Therefore, such a request
triggers the Privacy Act review process to evaluate the accuracy of the information. The accuracy of the data
entry can also be challenged during the appeals process if a petition is denied or during the interview
process when required.
CLAIMS 3 information is also checked for accuracy through database technical controls, inherent
business logic built into the system, and a manual review process (e.g., interviews with the applicants).
Improved processes are being put in place for periodic review of PII contained in the system to ensure it is
timely, accurate, and relevant as required by the Office of Management and Budget (OMB) and the Privacy
Act of 1974. A notification process is also being implemented so that when changes occur (i.e., revisions
to PII or the CLAIMS 3 system encounters a major change or is replaced), other resources (e.g., other DHS
systems and system users with which/whom information is shared) dependent upon PII contained in this
system are alerted.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 13

Finally, if USCIS intends to use criminal history information received during background checks to
deny a petition for naturalization, it provides formal notice to the applicant and provides them an
opportunity to refute the information prior to rendering a final decision regarding the application. This
provides yet another mechanism for erroneous information to be corrected.

1.6

What specific legal authorities, arrangements, and/or
agreements defined the collection of information?

The primary legal authority supporting the collection of the information stored in CLAIMS 3 and
associated systems come from 8 U.S.C. Section 1101 et seq Immigration and Nationality. More specifically, 8
U.S.C. Section 1103 charges the DHS Secretary with the duty of administering and enforcing all laws
relating to the immigration and naturalization of aliens. The DHS Secretary has delegated these duties to
the USCIS Under Secretary pursuant to a departmental management directive. In addition, OMB has
approved the content and format of every public form used by USCIS.
CLAIMS 3 and affiliated systems contain information that may indicate a person’s religious or other
organizational affiliation. This information is maintained when it is related to an individual’s terms of
admission into the United States, such as when an individual’s employer is a religious organization, derived
from the following subsections of 8 C.F.R. Aliens and Nationality:

1.7

•

§ 204.5(m)(2) Petitions for employment-based immigrants (m) Religious Workers

•

§ 208.13 Establishing asylum eligibility
§ 208.16 Withholding of removal under section 241(b)(3)(B) of the Act and withholding of removal under
the Convention Against Torture

•

§ 208.31 Reasonable fear of persecution or torture determinations involving aliens ordered removed under section
238(b) of the Act and aliens whose removal is reinstated under section 241(a)(5) of the Act.

•

§ 212.7(c)(5) 212(e) Documentary Requirements: Nonimmigrants; Waivers; Admission Of Certain
Inadmissible Aliens; Parole (inadmissibly waiver based on persecution on account of religion)

•

§ 214.2 Special requirements for admission, extension, and maintenance of status

•

(p)(3) Artists, athletes, and entertainers (claim of culturally unique based on religion)
(r)(2) Religious workers
245a.32 (and other 245a sections)

•

§245(a) Adjustment Of Status To That Of Persons Admitted For Lawful Temporary Or Permanent Resident
Status Under Section 245a Of The Immigration And Nationality Act (ineligible because of
participation in religious persecution)
§253.1(f) Parole of Alien Crewmen (alien crewman paroled because of fear of religious
persecution)

Privacy Impact Analysis: Given the amount and type of
data collected, discuss the privacy risks identified and how
they were mitigated.

Privacy Risk: The primary privacy risk in USCIS data collection is the possibility of data entry
errors that might occur when transferring information from forms submitted by applicants into the CLAIMS
3 LAN.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 14

Mitigation: USCIS has mitigated this risk by developing separate, detailed SOPs for handling
information collected in each of the numerous USCIS forms completed by applicants. These SOPs include
detailed quality control reviews that help to ensure that the information has been accurately transferred
from the paper forms submitted by applicants into the CLAIMS 3 LAN. These procedures ensure that all
data fields are completed and describe how data entry personnel handle inconsistencies during data entry.
The SOPs cover every stage of data entry from the time the envelope is opened until the time the data is
entered into CLAIMS 3 and saved.
USCIS also mitigates this risk by allowing applicants to make changes to their information in
CLAIMS 3 during the application process. If an applicant later determines that a transcription error
occurred during the data input process, the individual may contact the service center where the application
was filed and request correction. In addition, USCIS mitigates this risk by accepting some applications
electronically in order to remove the possibility of data transcription errors.
Privacy Risk: There is a risk that the owners of a system this large may collect more information
that is necessary to perform, the system’s necessary functions, thus violating the Privacy Act’s data
minimization requirements.
Mitigation: USCIS limits the information collected in CLAIMS 3 and associated systems to that
necessary to process or adjudicate immigration petitions and applications. Different sets of information are
collected for each immigration benefit sought, and this set of information is based on the minimum
necessary to process the benefit. In order to minimize the data stored in CLAIMS 3 and associated systems,
USCIS limits the PII stored in these systems to information collected from applicants in USCIS forms. All
information requested in USCIS forms is necessary to process requests for benefits. All data elements
collected were negotiated with and approved by OMB during Paperwork Reduction Act collection reviews.
USCIS also disposes of CLAIMS 3 and associated systems’ information promptly as required by the records
retention schedule negotiated with the National Archives and Records Administration.

Section 2.0 Uses of the Information
The following questions are intended to delineate clearly the use of information and the accuracy
of the data being used.

2.1

Describe all the uses of information.

USCIS collects and shares the PII discussed in this PIA to establish the applicant’s identity and
history with USCIS, determine their eligibility for the benefit sought, perform necessary background checks
(e.g. to verify criminal history, residence, credit standing, etc.), expedite the processing of the application
or petition, help ensure equitable treatment of applicants, compliance with legislative mandates, and proper
implementation of agency policies and regulations.
CLAIMS 3 and associated systems use the application data in the following ways.

USCIS Use of Background Check Results Information
Background check result information encompasses data received from the FBI as well as DHS
systems (TECS/IBIS and IDENT). This data may include: identifying transactional information (i.e.
transaction control number), biographical information, a subject's RAP sheet derived from a fingerprint
check, an FBI name check report (containing a brief report outlining the information the FBI has in their
files), information from the TECS/IBIS database, and information from the US-VISIT IDENT fingerprint
check.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 15

The results of background checks will be used for USCIS benefits adjudication purposes to
determine an applicant’s eligibility for a benefit. If the background check results from the FBI, TECS/IBIS
or IDENT reflect an item of law enforcement or national security interest, USCIS may work with DHS
Customs and Border Patrol (CBP), the FBI, or other law enforcement entities, such as Immigration and
Customs Enforcement (ICE), to determine if law enforcement actions should be pursued. If the applicant
becomes the subject of a national security or law enforcement investigation, the information in CLAIMS 3
and associated systems could be provided to law enforcement agencies in the interest of public safety.

2.2

What types of tools are used to analyze data and what type
of data may be produced?

USCIS does not use CLAIMS 3 or associated systems to perform complex analytical tasks resulting
in, among other types of data matching, relational analysis, scoring, reporting, or pattern analysis. The
systems do not make available new or previously unavailable data from newly derived information. USCIS
human analysts do, however, collect data from applicants and compare that data to other sources of
information to assess whether the applicant is entitled to the benefit sought (see Sections 1.3, 4.0, and 5.1
in this document). Only the outcome of this analysis (i.e., grant or denial of benefits sought) is placed in
the applicant’s record. Action is only taken with respect to an application based on human analysis and
comparisons of applications with data in other systems.
In order to supplement the USCIS SOPs designed to ensure accuracy in the transcription of
information from applications to the CLAIMS 3 system, USCIS also deploys a zip code verification function
as a technical control designed to ensure accuracy. This program compares the zip code entered into the
system with the address entered and alerts the person inputting the data if there is an inconsistency
between the two data elements.
DHS has other systems, covered by separate PIAs available on www.dhs.gov/privacy, may use
CLAIMS 3 and associated systems’ data to conduct analysis, such as the USCIS Fraud Detection and National
Security (FDNS) system and the ICE Pattern Analysis and Information Collection (ICEPIC).

2.3

If the system uses commercial or publicly available data
please explain why and how it is used.

USCIS does not use commercially or publicly available data in CLAIMS 3 or associated systems.

2.4

Privacy Impact Analysis: Describe any types of controls
that may be in place to ensure that information is handled
in accordance with the above described uses.

Privacy Risk: Individuals who have legitimate access to PII could exceed their authority and use the
data for unofficial purposes.
Mitigation: DHS Management Directive System (MD) Number: 11042, Safeguarding Sensitive But
Unclassified (For Official Use Only) Information, May 11, 2004, provides guidance for the manner in which DHS
employees and contractors must handle Sensitive but Unclassified/For Official Use Only Information in
both paper and electronic records (including CLAIMS 3 and associated systems). Additionally, all DHS
employees are required to take annual computer security training, which addresses this issue. DHS also
maintains rules of behavior for employees who use DHS systems.
USCIS employs SOPs at the service centers to ensure accurate data entry and proper handling and

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 16

appropriate use of information. Disciplinary rules are in place to ensure appropriate use of CLAIMS 3 and
associated systems information. USCIS also limits access to PII by employing role-based access (only
allowing access to users who need particular PII to perform their duties). USCIS also deploys user logs to
ensure users are only accessing information related to their job functions.

Section 3.0 Retention
The following questions are intended to outline how long information will be retained after the
initial collection.

3.1

How long is information retained?

Information located in CLAIMS 3 is maintained and disposed of in accordance with the criteria
approved by the National Archives and Records Administration (NARA). Information in the master file is
destroyed 15 years after the last completed action with respect to the application. System documentation
(e.g., manuals) is destroyed when the system is superseded, obsolete, or no longer needed for agency
business. Electronic records extracted from immigration benefits applications other than naturalization,
asylum, or refugee status completed by applicants is destroyed after the data is transferred to the electronic
master file and verified. Daily reports generated by associated information technology systems are
maintained for 15 years by the service center that generated the reports and then destroyed.
NARA has determined that ICMS requires no retention schedule because it is an administrative
system that contains no data other than the data that is already subject to the CLAIMS 3 retention schedule.
PII is extracted from the immigration forms completed by applicants and entered into CLAIMS 3
and in some cases ICMS. Information in CLAIMS 3 and ICMS is destroyed 15 years after the last completed
action with respect to the application. Daily reports generated by CLAIMS 3 are maintained for 15 years by
the service center that generated them and then destroyed.
IVRS does not store records. Therefore, it does not require a records retention schedule.

3.2

Has the retention schedule been approved by the
component records officer and NARA?

NARA approved the retention schedule for CLAIMS 3 on March 25, 2007. NARA schedules for
CISCOR and ICPS are not yet approved but retention schedules have been proposed to NARA.

3.3

Privacy Impact Analysis: Please discuss the risks
associated with the length of time data is retained and how
those risks are mitigated.

Risk: Keeping data in CLAIMS 3 and associated systems longer than necessary would violate the Fair
Information Practice that requires the retention of the minimum amount of information necessary to
perform relevant governmental functions.
Mitigation: Although there is always risk inherent in retaining data for any length of time, the
CLAIMS 3 and associated systems data retention periods identified in the NARA schedules are consistent
with the concept of retaining data only for as long as necessary to support the agency’s mission. The
schedules proposed and approved by NARA comply with the requirements of the Federal Records Act and

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 17

the stated purpose and mission of the systems. The time periods in the NARA schedules were carefully
negotiated between USCIS and NARA to ensure that data is retained for the minimum time needed to
process the application and make the information available for other USCIS benefits that might be sought
by an applicant.

Section 4.0 Internal Sharing and Disclosure
The following questions are intended to define the scope of sharing within DHS.

4.1

With which internal organization(s) is the information
shared, what information is shared and for what purpose?

CLAIMS 3 and associated systems exchange data with several systems internal to DHS in order to
process applications, as is detailed in Section 1 of this PIA. In addition to those systems previously
addressed, CLAIMS 3 is also used to conduct queries for DHS law enforcement intelligence analysts upon
request and shares data with the following DHS systems.

Sharing Within U.S. Citizenship and Immigration Services (USCIS)
USCIS, Performance Analysis System (PAS). In order to provide immigration benefit services in a
timely manner, USCIS uses the Performance Analysis System on a monthly basis to collect performance data
(not PII) on applications received, completed and pending. C3 sends statistical summaries to PAS to assist in
this process. The PAS application is a centralized, online, Integrated Data Management System (IDMS) that
automates the tracking of G-23 field operations data. These field operations data comprise workload
accomplishments and resource expenditures for a wide range of USCIS activities, including examinations,
enforcement, and management. PAS allows USCIS users from regional, district, and local field offices to
enter, access, and report G-23 (change of attorney form) information that pertains to their office or
program area.
USCIS Verification Information System (VIS). VIS is a nationally accessible USCIS database
containing selected immigration status information. VIS verifies citizenship and immigration status of
individuals seeking government benefits, and allows employers to determine whether a newly hired
employee is authorized to work in the United States. VIS directly downloads USCIS CLAIMS 3 change of
status and extension of status information on non-citizens and non-immigrants to help determine whether
a non-citizen is eligible for any public benefit, license, or credential based on citizenship and immigration
status.
USCIS, Refugees, Asylum and Parole System (RAPS). RAPS is the USCIS system in which petitions
for asylum and refugee status are processed. CLAIMS 3 sends RAPS updates of applicant address change and
employment authorization documents.
USCIS, Nigerian Task Force (NTF). The NTF is a multi-agency task force created to focus on
criminal activities of Nigerian crime groups. In 1986, the Senate Permanent Subcommittee on
Investigations became concerned about criminal activities of Nigerian crime groups in the U.S. In 1992,
Congress appropriated funds to the U.S. Secret Service to establish the Nigerian task force initiative. The
Secret Service then established task forces in 13 U.S. cities. These task forces include representatives from
USCIS, U.S. Customs Service, U.S. Drug Enforcement Administration, U.S. Postal Inspection Service, Internal
Revenue Service, Department of State (DOS), Bureau of Diplomatic Service, banking regulators, and other
local, county and state police agencies. In furtherance of this program, USCIS provides Nigerian nationals’
applications and petitions to the task force. The CLAIMS 3 Mainframe extracts data from its database to create
this file of Nigerian applications and petitions. The file is then transferred by a file transfer protocol (FTP)

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 18

process to the appropriate USCIS user.

USCIS, Alien Status Verification Index (ASVI). The system consists of an index of aliens and
other persons on whom USCIS has a record as an applicant, petitioner, beneficiary, or possible violator of
the Immigration and Nationality Act. ASVI consists of a subset of Central Index System (CIS) data. Extracts are
downloaded from CIS (and the CLAIMS 3 Mainframe) to ASVI on a nightly basis. Data elements downloaded
include first name, A-Number, date and place of birth, Social Security Number (SSN), date-coded status
transaction data and immigration status classification, verification number, and an employment eligibility
statement. SSNs are collected because ASVI interacts with the SSA SAVE system to verify that SSA applicants
are authorized to do work.

Sharing With Other DHS Components
DHS, Immigration and Custom’s Enforcement’s (ICE):
Immigration and Customs Enforcement (ICE) Pattern Analysis and Information Collection
System (ICEPIC). USCIS shares CLAIMS 3 information with ICE ICEPIC on a case-by-case basis as necessary
to support ICE investigations.

ICE Compliance Enforcement Unit (CEU). ICE CEU identifies, locates, and apprehends persons
who have violated the terms of their admission to the U.S. USCIS shares CLAIMS 3 information with ICE
CEU on a case-by-case basis as necessary to support ICE investigations.
Debt Management Center (DMC). The primary mission of the Debt Management Center (DMC) at
DHS is to collect debts resulting from an individual's participation in DHS benefits programs. CLAIMS 3
shares information with the DMC regarding fees charged during various application processes to ensure
collection of debts. Through the DMC, CLAIMS 3 and associated systems information may be shared with
credit reporting agencies.
Student and Exchange Visitor Information System (SEVIS). SEVIS is the DHS ICE Student and
Exchange Visitor Program’s (SEVP) system that maintains information on nonimmigrant students and
exchange visitors (F, M, and J visas) and their dependents, and also on their associated schools and
sponsors. Under the SEVIS process, the nonimmigrant reports to his or her respective school or sponsor
and begins participation in the program. At that point, the school or sponsor activates that individual’s
record in SEVIS by noting that the individual has commenced the program. During the nonimmigrant's
stay in the United States, the school or sponsor continuously updates the SEVIS record. If the
nonimmigrant falls out of status (i.e., fails to maintain compliance with program requirements) for any
reason, that information is made available to the ICE CEU in support of investigative action. If the
nonimmigrant is eligible for and requests (among other things) reinstatement, a change of status, or
employment (i.e., Optional Practical Training [OPT]), the approval or denial of that application is recorded
in CLAIMS 3 and passed to SEVIS to update the individual’s record. The CLAIMS 3 Mainframe extracts
detailed information from its database for approved, denied, withdrawn, and some pending nonimmigrant student case data, and builds a file of transactions to be processed and stored on the SEVIS
database. CLAIMS 3 Mainframe notifies SEVIS when the alien student is approved, denied, withdrawn, and
in some cases pending for certain benefits.
DHS, United States Visitor and Immigrant Status Indicator Technology Program (US-VISIT)
Arrival and Departure Information System (ADIS). USCIS shares CLAIMS 3 information with the
DHS US-VISIT program. DHS established the US-VISIT program to implement an integrated entry and exit
data system to record the entry into and exit out of the United States of covered individuals; verify identity;
and confirm compliance with the terms of admission to the United States. The US-VISIT program is
comprised of multiple systems. One of those systems is US-VISIT’s ADIS. ADIS is managed by the USVISIT program. However, the data in the system is owned by the organization that had the original

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 19

authority to collect the data, (e.g., Customs and Border Protection (CBP), which collects the data of
individuals who cross the border). ADIS interfaces with CLAIMS 3 for relevant purposes, including status
updates regarding benefit adjudication. This sharing is mandated by Section 202 of the Enhanced Border
Security and Visa Entry Reform Act of 2002, which required that US-VISIT information be integrated with
other DHS databases and data systems. US-VISIT information is separated from CLAIMS 3 data within ADIS.
CLAIMS 3 shares the following information with ADIS: Complete name, date of birth, gender, country of
birth, nationality, U.S. destination address, passport number, country of issuance, SSN, A-Number, I-94
number, entry date, admission data (current/requested), case status, and Student and Exchange Visitor
Information System (SEVIS) ID (current/requested). CLAIMS 3 uses this interface to notify US VISIT (via
ADIS) when an alien benefit is pending, approved, or denied.

DHS Intelligence and Analysis (I&A). DHS I&A analysts may access benefits application data for

national security purposes.

4.2

How is the information transmitted or disclosed?

All internal sharing is conducted over a secure and reliable DHS electronic interface. This interface
utilizes secure network connections on the DHS core network. Paper and electronic records are transported
by magnetic tape via secure courier. Federal government employees and their agents must adhere to the
OMB guidance provided in OMB Memoranda, M-06-15, Safeguarding Personally Identifiable Information, dated May
22, 2006, and M-06-16 Protection of Sensitive Agency Information, dated June 23, 2006, setting forth the standards
for the handling and safeguarding of personally identifying information. Contractors must also sign nondisclosure agreements that require them to follow departmental transmission and disclosure limitations.

4.3

Privacy Impact Analysis: Considering the extent of internal
information sharing, discuss the privacy risks associated
with the sharing and how they were mitigated.

Privacy Risk: The main risk associated with internal information sharing is unauthorized access to
PII in CLAIMS 3.
Mitigation: All users must authenticate using a user ID and password in order to access the system.
Computer security concerns are minimized by the fact that the information shared internally remains
within the DHS environment. Role-based access is used to limit the number of persons who access PII.
User access logs track changes to information in the system.
Unauthorized access could also arise during transport of paper and magnetic tape when data is
shared internally. This issue is mitigated by the use of a secure courier, and is also being addressed by
encryption solutions that will be implemented for magnetic tape during transport to other DHS
components.
Privacy Risk: The possibility that users will search for information on individuals and topics
beyond the scope of their work is an inherent risk in all systems.
Mitigation: This risk is mitigated by CLAIMS 3 and associated systems training and the
enforcement of DHS policies that limit access to all data in CLAIMS 3 and associated systems to ensure it is
only used by persons who need it to perform their official functions. An audit trail is also kept for system
access and all transactions that request, create, update, or delete information from the system. The audit
trail, which includes the date, time, and user for each transaction, is secured from unauthorized
modification, access, or destruction. This risk is also mitigated by mandatory annual computer security
training.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 20

Privacy Risk: There is a risk that with the sharing of complex sets of data such as that in CLAIMS 3
and associated systems, end users from DHS components who do not have immigration analysis
background and training may misinterpret the data.
Mitigation: USCIS is careful to share data with other DHS components who have a need to know,
and put the information to a use that is compatible with USCIS SORNs. USCIS trains analysts examining
immigration data to understand the data and have professional experience examining that type of data and
trusts that other DHS components provide similar training t analysts with similar immigration experience.

Section 5.0 External Sharing and Disclosure
The following questions are intended to define the content, scope, and authority for information
sharing external to DHS which includes Federal, state and local government, and the private sector.

5.1

With which external organization(s) is the information
shared, what information is shared, and for what purpose?

CLAIMS 3 and associated systems exchange data with several systems outside of DHS in order to
process applications, as is detailed in Section 1 of this PIA. In addition to those systems previously
addressed, and in accordance with the Privacy Act of 1974 (as amended) and applicable system of records
notice routine uses, USCIS shares select CLAIMS 3 and associated systems information with federal, state,
local, tribal, foreign, or international government agencies engaged in national security, law enforcement,
immigration, intelligence, and other DHS mission-related functions. USCIS also shares information with
the following federal government agencies outside DHS:

External Sharing (Outside DHS)
Department of Justice (DOJ):
Bureau of Justice Assistance (BJA), Office of Justice Programs (OJP). CLAIMS 3 shares
information with BJS OJP pursuant to a Memorandum of Understanding (MOU) executed in April 2007.
BJA administers the State Criminal Alien Assistance Program (SCAAP) in conjunction with USCIS. SCAAP
provides federal funds to states and localities that incurred correctional officer salary costs for incarcerating
undocumented criminal aliens with at least one felony or two misdemeanor convictions for violations of
state or local law, and incarcerated for at least 4 consecutive days during the reporting period. SCAAP is
governed by Section 241(i) of the Immigration and Nationality Act, 8 U.S. Code (U.S.C.) Section 1231(i),
as amended, and Title II, Subtitle C, Section 20301, Violent Crime Control and Law Enforcement Act of
1994, Public Law 103-322.
Pursuant to the BJS/USCIS MOU, CLAIMS 3 provides the following data elements to OJP: ANumber, name (first, last, middle), date of birth, unique inmate identifier number, foreign country of
birth, date taken into custody, date released from custody, and FBI tracking number. Jurisdictions that
submit data to BJA in support of payments for incarceration costs are required to use due diligence to
determine the accuracy of the inmate records and related claims submitted to BJA; they may not submit an
inmate record if the jurisdiction knows or has reason to know that the information is false or that the
inmate does not qualify. OJP examines its undocumented criminal alien data to ensure proper formatting,
ensures the completeness of data fields and the eligibility of each entry under the SCAPP program, and
provides the results to USCIS in electronic format.
FBI - Russian Nationals. The CLAIMS 3 Mainframe extracts data from its database to create a file
on Russian nationals petitioning for non-immigrant worker status. This file is then distributed to the FBI.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 21

USCIS has an existing MOU with the FBI. The terms and conditions for the exchange of data used for
fingerprint check purposes are defined in the MOU between USCIS and the FBI. The MOU also limits the
use and re-dissemination of the information. The FBI keeps these prints on file for the purpose of
conducting fingerprint based background checks for general law enforcement purposes. The prints are
stored in the FBI’s Civil Electronic File, which is covered in the FBI’s Privacy Act Notice for the Fingerprint
Identification Record System (FIRS) published on September 28, 1999.
DOS. CLAIMS 3 shares information with the DOS Automated Refugee Tracking System (ARTS).
ARTs assists personnel in Department of State posts in processing refugees based on local necessities and
requirements. The ARTS database is used to: process eligible cases; send written requests for additional
information or informational letters to sponsors and applicants; schedule interviews with USCIS personnel;
respond to outside inquiries and take action on requests for case changes; and perform post-interview
updates. Form I-765 (Application for Employment Authorization) data is entered into the system by DOS
and preprinted form I-94s (Arrival-Departure Record) are generated by DOS from the system. The CLAIMS
3 Mainframe shares information with ARTS for pending, approved, and denied applications and builds a
file of transactions to be transmitted to the DOS Non-Immigrant Visa (NIV) server.
An interface between the CLAIMS 3 Mainframe and the DOS NIV provides USCIS Benefits
information (i.e. an approved Petition for a Non-Immigrant Worker [form I-129,]) to the DOS DataShare
system (DataShare is the name for the DOS Interagency Data Exchange Application [IDEA]). The Datashare
system was developed in 1996 as part of a cooperative effort between the former INS, the former U.S.
Customs Service, and a number of other interested federal agencies to share immigration benefits
information electronically. The purpose of this initiative is to share information regarding persons arriving
at our borders, to efficiently produce green cards, and to assist persons who have obtained a USCIS benefit
if they have trouble at the border and require confirmation of their status.
CLAIMS 3 tracks aliens who apply to extend their stay in the U.S. As stated in the DOS-USCIS
sharing arrangement, the CLAIMS Mainframe notifies DOS when any alien has a benefit pending, or has
had a benefit approved, or denied. This interface provides information that is loaded into the Consular
Affairs Consolidated Database (CCD) where it is accessible to the DOS systems issuing non-immigrant visas
at overseas posts. When retrieved, this data permits consular officers to verify the validity of the I-129
(Petition for a Non-Immigrant Worker) presented to consular posts.
An MOU exists between USCIS and DOS that fully outlines the responsibilities of the parties,
including security standards applicable to the information. USCIS provides DOS with electronic read-only
access to CLAIMS 3 and 4. Pursuant to this MOU, CLAIMS 3 also provides information to DOS if visa data
reviewed by USCIS suggests that a non-U.S. citizen or non-Lawful Permanent Resident might: (1) represent
a security threat to the U.S.; or (2) be using false identity or fraudulent documentation. This agreement
fully discusses the responsibilities of the parties, including information security, limiting access to the
information, training users, and limiting disclosures to third parties.

Social Security Administration (SSA). USCIS shares CLAIMS 3 information with the SSA pursuant
to a Computer Matching Agreement (dated June 7, 2007), which allows SSA to determine claim and
benefit status under both Title II and Title XVI of the Social Security Act (governing Social Security
Retirement, Survivors and Disability Insurance Benefits, and Supplemental Security Income). USCIS
provides SSA with an electronic file from the CLAIMS 3 and CLAIMS 4 system of records, which is
electronically formatted for transmission to SSA. SSA matches the DHS CLAIMS data with: SSN applicant
and holder information maintained in SSA-files. SSA uses the CLAIMS 3 information to determine whether
individuals are currently or planning to be absent from the U.S. for more than 30 days because certain
persons who are outside the U.S. or similarly lack appropriate statutorily specified residency and
citizenship/alienage status are denied Social Security benefits. This agreement has not yet been published
in the Federal Register, but when published, it will replace the previous agreement that can be found at 69
Federal Register [FR] 117, at 34214-15 (2004)). The matching operation is carried out under the

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 22

authority of Sections 202(n), 1611(f), and 1614(a)(1) of the Social Security Act (42 U.S.C 402(n),
1382(f) and 1382c(a)(1)) and 8 U.S.C. 1611 and 1612 (Aliens and Nationality). Section 1631(e)(1)(B)
of the Social Security Act (42 U.S.C. 1383(e)(1)(B)) requires SSA to verify declarations of applicants for
and recipients of SSI payments before making a determination of eligibility or payment amount. Section
1631(f) of the Act (42 U.S.C. 1383(f)) requires Federal agencies to provide SSA with information
necessary to verify Supplemental Security Income (SSI) eligibility or benefit amounts or to verify other
information related to these determinations. In addition, Section 202(n)(2) of the Act specifies that the
“Secretary of [the Department of] Homeland Security” notify the Commissioner of Social Security when
individuals are deported under specified provisions of Section 237(a) of the Immigration and Nationality
Act.

Selective Service System. The Selective Service System is an independent federal agency that is
responsible for ensuring emergency military manpower needs pursuant to the Military Selective Service Act
(50 U.S.C. App. 451 et seq.). Selective Service does not have a direct interface with the CLAIMS 3 system.
USCIS extracts information from CLAIMS 3 and creates a file of applicants and petitioners who are eligible
for Selective Service registration. This file is then distributed to the Selective Service System on a CD-ROM.
None of this information is directly accessed by agencies outside DHS. It is only provided to the
agencies on a case by case basis.

5.2

Is the sharing of personally identifiable information outside
the Department compatible with the original collection? If
so, is it covered by an appropriate routine use in a SORN?
If so, please describe. If not, please describe under what
legal mechanism the program or system is allowed to
share the personally identifiable information outside of
DHS.

The current System of Records Notice (SORN) for this system was published in the Federal Register
simultaneously with the publication of this PIA. The routine uses, which identify the manner in CLAIMS 3
and associated systems are shared externally, are listed in the SORN. All sharing is compatible with the
purpose for which the information was originally requested.

5.3

Is the information shared outside the Department and what
security measures safeguard its transmission?

Information in CLAIMS 3 and associated systems is tightly controlled and access is granted only to
individuals (internally and externally) with a specific need to access the system in order to perform their
duties. Each transmission of data from CLAIMS 3 and associated systems to an internal or external system is
covered by an Interface Control Document (ICD) that describes the electronic system interface, the levels of
authentication and access control that are needed, the data to be shared, and the format and syntax of the
data passing through the interface. The ICD also describes the security controls that protect the interface.
None of these external entities has uncontrolled access to the CLAIMS 3 database and associated
systems (e.g., external entities have read only access). Once the data is shared, however, the receiving
agency is responsible for safeguarding and assuring proper use of the data within its organization. Each of
these sharing arrangements is covered by an appropriate routine use in the Benefits Information Systems
SORN.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 23

5.4

Privacy Impact Analysis: Given the external sharing,
explain the privacy risks identified and describe how they
were mitigated.

Privacy Risk: The primary privacy issue in external sharing is the sharing of data for purposes that
are not in accord with the stated purpose and use of the original collection.
Mitigation: All external CLAIMS 3 and associated systems sharing arrangements are consistent with
existing published routine uses (in the SORN for this system of records) or performed with the consent of
the individual whose information is being shared. In all immigration forms processed in CLAIMS 3,
applicants are advised that USCIS may provide information from their application to other government
agencies. As required by DHS procedures and policies, all CLAIMS 3 and associated systems routine uses
and current external sharing arrangements are consistent with the original purpose for which the
information was collected.
Information transferred to external agencies that is made part of a system of records is subject to
the Privacy Act accuracy, timeliness, relevance and completeness requirements at the receiving agency.
Privacy Risk: The absence of a Memoranda of Understanding (MOU) with the U.S. Selective
Service System.
Mitigation: USCIS is in the process of memorializing in writing an MOU with the U.S. Selective
Service System with respect to that external sharing arrangement. The MOUs executed between USCIS and
other external recipients are discussed in Section 5.1 in the description of each sharing arrangement. These
MOUs discuss the parties’ respective responsibilities for safeguarding and using the information.
Privacy Risk: There is a risk that with the sharing of complex sets of data such as that in CLAIMS 3
and associated systems, end users from DHS components who do not have immigration analysis
background and training may misinterpret the data.
Mitigation: USCIS is careful to share data with external agencies who have a need to know, and
put the information to a use that is compatible with USCIS SORNs. USCIS trains analysts examining
immigration data to understand the data and have professional experience examining that type of data and
trusts that the external agencies provide similar training to analysts with similar immigration experience.

Section 6.0 Notice
The following questions are directed at notice to the individual of the scope of information
collected, the right to consent to uses of said information, and the right to decline to provide information.

6.1

Was notice provided to the individual prior to collection of
information?

Individuals who apply for USCIS benefits are presented with a Privacy Act Statement as required by
Section (e)(3) 9 of the Privacy Act and sign a release authorization on the benefit application/petition. The

9

each form.

The USCIS Privacy Policy can be found at: http://www.uscis.gov and on the instructions that accompany

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 24

Privacy Act Statement details the authority to collect the information requested and uses to which USCIS
will put information the applicant provides on immigration forms and in support of an application. The
forms also contain a provision by which an applicant authorizes USCIS to release any information received
from the applicant as needed to determine eligibility for benefits. Additionally, USCIS is publishing
concurrently with this PIA a system of records notice for Benefits Information System that replaces legacy
system of records issued prior to creation of DHS. The following legacy systems will be retired:
Justice/INS-013 INS Computer Linked Application Information Management System (CLAIMS) (67 FR
64132 October 17, 2002), Justice/INS-031 Redesigned Naturalization Application Casework System
(RNACS) (67 FR 20996 April 29, 2002), and Justice/INS-033 I-551 Renewal Program Temporary Sticker
Issuance I-90 Manifest System (SIIMS) (66 FR 6673 January 22, 2001) into one DHS/USCIS system of
records notice titled, United States Citizenship and Immigration Services Immigration Application
Information System. Categories of individuals, categories of records, and the routine uses of these legacy
system of records notices have been consolidated and updated to better reflect DHS/USCIS’s immigration
application information record systems. This system will be included in the DHS’s inventory of record
systems.

6.2

Do individuals have the opportunity and/or right to decline
to provide information?

Providing information on immigration forms is a voluntary act on the part of the individual
seeking a benefit. The individual, however, must submit a complete application in order to receive USCIS
benefits. Applicants may decline to provide the required information; however, it may result in the denial
of the applicant’s benefit. This condition is clearly stated on each USCIS form.

6.3

Do individuals have the right to consent to particular uses
of the information? If so, how does the individual exercise
the right?

USCIS benefit applications require that applicants provide certain biographic and biometric
information that may include submission of fingerprints, photographs, and signatures in addition to other
information requested in an application. This information is critical in making an informed adjudication
decision to grant or deny a USCIS benefit. The failure to submit such information prohibits USCIS from
processing and properly adjudicating the application/petition and thus precludes the applicant from
receiving the benefit. Therefore, during the application process, individuals consent to the use of the
information submitted for adjudication purposes, including background investigations. Specifically, all
USCIS immigration forms include a Privacy Act Statement and require the applicant’s signature authorizing
“the release of any information from my records that USCIS needs to determine eligibility for the benefit.”
USCIS forms also contain a statement notifying applicants that their information may be shared with other
federal agencies as well. This information is also conveyed in the SORN for this system and in the Privacy
Act Statement on the application itself. Applicants are provided an opportunity to review how their
information will be used and shared. Individuals grant consent to the collection and use of the information
when they sign the application.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 25

6.4

Privacy Impact Analysis: Describe how notice is provided
to individuals, and how the risks associated with
individuals being unaware of the collection are mitigated.

Applicants for USCIS benefits are made aware that the information they are providing is being
collected to determine whether they are eligible for immigration benefits. Each immigration form contains
a provision by which an applicant authorizes USCIS to release any information from the application as
needed to determine eligibility for benefits. Applicants are also advised that the information provided will
be shared with other Federal, state, local and foreign law enforcement and regulatory agencies during the
course of the investigation. The SORN provides additional notice to individuals by specifying the routine
external uses to which the information will be put. In the USCIS website Privacy Notice, 10 individuals are
also notified that electronically submitted information is maintained and destroyed according to the
principles of the Federal Records Act, NARA regulations and records schedules, and in some cases may be
covered by the Privacy Act and subject to disclosure under the Freedom of Information Act (FOIA). OMB
approved all Privacy Act Statements used when collecting data. See the response to Section 1.1 for a
discussion of the manner in which USCIS uses CLAIMS 3 and associated systems data.

Section 7.0 Access, Redress and Correction
The following questions are directed at an individual’s ability to ensure the accuracy of the
information collected about them.

7.1

What are the procedures that allow individuals to gain
access to their information?

USCIS treats all requests for amendment of information in a system of records as Privacy Act
amendment requests. Any individual seeking to access information maintained in CLAIMS 3 and associated
systems should direct his or her request to the USCIS FOIA / Privacy Act (PA) Officer at USCIS FOIA/PA, 70
Kimball Avenue, South Burlington, Vermont 05403-6813 (Human resources and procurement records) or
USCIS National Records Center (NRC), P. O. Box 648010, Lee's Summit, MO 64064-8010 (all other USCIS
records). The process for requesting records can be found at 6 Code of Federal Regulations, Section 5.21.
Requests for records amendments may also be submitted to the service center where the application was
originally submitted. The request should state clearly the information that is being contested, the reasons
for contesting it, and the proposed amendment to the information. If USCIS intends to use information
that is not contained in the application or supporting documentation (e.g., criminal history received from
law enforcement), it will provide formal notice to the applicant and provide them an opportunity to refute
the information prior to rendering a final decision regarding the application. This provides yet another
mechanism for erroneous information to be corrected.
Requests for access to records in this system must be in writing. Such requests may be submitted
by mail or in person. If a request for access is made by mail, the envelope and letter must be clearly
marked “Privacy Access Request” to ensure proper and expeditious processing. The requester should
provide his or her full name, date and place of birth, and verification of identity (full name, current
address, and date and place of birth) in accordance with DHS regulations governing Privacy Act requests

10

Available at http://149.101.23.2/graphics/privnote.htm

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 26

(found at 6 Code of Federal Regulations, Section 5.21), and any other identifying information that may be
of assistance in locating the record.

7.2

What are the procedures for correcting inaccurate or
erroneous information?

Requests to contest or amend information contained in CLAIMS 3 and associated systems should be
submitted as discussed in Section 7.1. The requestor should clearly and concisely state the information
being contested, the reason for contesting or amending it, and the proposed amendment. The requestor
should also clearly mark the envelope, “Privacy Act Amendment Request.” The record must be identified
in the same manner as described for making a request for access..
If the particular USCIS process requires a personal interview by a USCIS examiner in order to
adjudicate a benefit application, the applicant also has the opportunity to make changes during the
interview.

7.3

How are individuals notified of the procedures for
correcting their information?

The Privacy Act SORN for this system provides individuals with guidance regarding the procedures
for correcting information. This PIA also provides similar notice. Privacy Act Statements, including notice
of an individual’s right to correct information, are also contained in immigration forms published by
USCIS.

7.4

If no formal redress is provided, what alternatives are
available to the individual?

Applicants are provided opportunity for redress as discussed above.

7.5

Privacy Impact Analysis: Please discuss the privacy risks
associated with the redress available to individuals and
how those risks are mitigated.

Risk: The main risk with respect to redress is that the right may be limited by Privacy Act
exemptions or limited avenues for seeking redress.
Mitigation: The redress and access measures offered by USCIS are appropriate given the purpose of
the system. Individuals are given numerous opportunities during and after the completion of the
applications process to correct information they have provided and to respond to information received
from other sources. USCIS does not claim any Privacy Act access and amendment exemptions for this
system so individuals may avail themselves to redress and appeals as stated in the DHS Privacy Act
regulations (found at 6 Code of Federal Regulations, Section 5.21).

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 27

Section 8.0 Technical Access and Security
The following questions are intended to describe technical safeguards and security measures.

8.1

What procedures are in place to determine which users
may access the system and are they documented?

Because ICMS and the intranet connectivity it provides increase the number of potential USCIS
users who have access to the CLAIMS 3 LAN, USCIS deploys role-based access controls to limit access to
only those persons who have a need to know this information in order to perform their duties (e.g., those
who previously had access to the corresponding paper files before ICMS was implemented).
In compliance with federal law and regulations, users have access to CLAIMS 3 and associated
systems on a need to know basis. This need to know is determined by the individual’s current job
functions. Users may have read-only access to the information if they have a legitimate need to know as
validated by their supervisor and the system owner and have successfully completed all personnel security
training requirements. System administrators may have access if they are cleared and have legitimate job
functions that would require them to view the information. Developers do not have access to production
data except for specially cleared individuals who perform systems data maintenance and reporting tasks.
Access privileges (for both internal and external users) are limited by establishing role-based user accounts
to minimize access to information that is not needed to perform essential job functions.
A user desiring access must complete a Form G-872A & B, USCIS and End User Application for
access. This application states the justification for the level of access being requested. The requestor’s
supervisor, the system owner, and the USCIS Office of the Chief Information Officer (OCIO) review this
request; if approved, the requestor’s clearance level is independently confirmed and the user account
established.
Criteria, procedures, controls, and responsibilities regarding CLAIMS 3 access are contained in the
Sensitive System Security plan for CLAIMS 3. Additionally, there are several department and governmentwide regulations and directives that provide additional guidance and direction.

8.2

Will Department contractors have access to the system?

Contractors maintain the CLAIMS 3 Mainframe, LAN applications, and associated systems under the
direction of the USCIS Office of Information Technology (OIT). Access is provided to contractors only as
needed to perform their duties as required in the agreement between USCIS and the contractor and as
limited by relevant SOPs. In addition, USCIS employees and contractors who have completed a G-872A & B
form (see Section 8.4) and granted appropriate access levels by a supervisor are assigned a login and
password to access the system. These users must undergo federally approved clearance investigations and
sign appropriate documentation in order to obtain the appropriate access levels.

8.3

Describe what privacy training is provided to users either
generally or specifically relevant to the program or
system?

USCIS provides training to all CLAIMS 3 and associated systems users. This training addresses
appropriate privacy concerns, including Privacy Act obligations (e.g., SORNs, Privacy Act Statements, etc.).
Each USCIS site has the responsibility to ensure that all federal employees and contractors receive the

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 28

required annual computer security awareness training and Privacy Act training.

8.4

Has Certification & Accreditation (C&A) been completed for
the system or systems supporting the program?

In July of 2008, the CLAIMS 3 LAN obtained a three year Authority to Operate (ATO) from the
USCIS CIO after completing DHS C&A requirements. The USCIS OCIO granted the ATO upon due
consideration of the findings and recommendations contained in the independent Security Evaluation
Report and the recommendations of the USCIS Information System Security Officer (ISSO). The Computer
Security Assessment contained an in-depth risk assessment, security plan, contingency plan, and System
Test and Evaluation (ST&E), all of which assure compliance with federal IT security requirements. CLAIMS
3 has been classified as a “high” system in accordance with the Federal Information Security Management
Act (FISMA) and National Institute for Standards and Technology (NIST) requirements. USCIS implements
appropriate controls consistent with NIST requirements.
CISCOR and ICMS were granted an Authority to Operate (ATO) in March 2008. ICPS was granted
ATO in July of 2008. All systems are secured in accordance with FISMA requirements.

8.5

What auditing measures and technical safeguards are in
place to prevent misuse of data?

When privileges expire, user access is promptly terminated. After termination of employment at
USCIS, access privileges are removed as part of the employee exit clearance process (signed by various
persons before departure). Many users have legitimate job duties that require them to query the database
for record sets meeting certain criteria. This work is performed under supervisory oversight. Each
employee is given annual security awareness training that addresses their duties and responsibilities to
protect the data. CLAIMS 3 and associated systems also record History Action Codes that provide a record of
significant case processing actions including the user ID of the individual performing these actions.
Browsing by the general user community is not permitted. In order to reduce the possibility of misuse and
inappropriate dissemination of information, DHS security specifications require auditing capabilities that
log user activity. All user actions are tracked via audit logs.
CLAIMS 3 service centers are required to follow USCIS application intake SOPs. Corresponding
audits ensure that local processes and procedures are consistent across the enterprise. Within CLAIMS 3 and
associated systems there are many business rules that ensure data integrity and consistency.
Remote access to CLAIMS 3 and associated systems is only allowed through an encrypted virtual
private network (VPN). Access to the VPN is controlled by numerical authentication tokens.

8.6

Privacy Impact Analysis: Given the sensitivity and scope of
the information collected, as well as any information
sharing conducted on the system, what privacy risks were
identified and how do the security controls mitigate them?

Privacy Risk: Given the scope of the personal information collected in CLAIMS 3 and associated
systems, the security of the information on the system is of critical importance. Due to the sensitive nature
of this information, there are inherent security risks (e.g., unauthorized access, use and

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 29

transmission/sharing) that require mitigation.
Mitigation: Access and security controls have been established to identify and mitigate privacy risks
associated with authorized and unauthorized users, namely misuse and inappropriate dissemination of data.
Role-based user accounts are used to minimize the number of persons who have access to the system.
Audit trails are kept in order to track and identify any unauthorized changes to information in the system.
CLAIMS 3 and associated systems have a comprehensive audit trail tracking and maintenance function that
stores information on who submits each query, when the query was run, what the response was, who
received the response, and when the response was received. Data encryption is employed where
appropriate to ensure that only those authorized to view the data may do so and that the data has not been
compromised while in transit. Further, CLAIMS 3 and associated systems comply with DHS and
FISMA/NIST security requirements, which provide criteria for securing networks, computers, and
computer services against attack and unauthorized information dissemination. Each time CLAIMS 3 and
associated systems are modified, the security engineers review the proposed changes and if required,
perform Security Testing and Evaluation (ST&E) to confirm that the controls work properly. All personnel
are required to complete annual online computer security training.

Section 9.0 Technology
The following questions are directed at critically analyzing the selection process for any
technologies utilized by the system, including system hardware, Radio Frequency Identification (RFID),
biometrics and other technology.

9.1

What type of project is the program or system?

CLAIMS 3 and associated systems are case tracking system.

9.2

What stage of development is the system in and what
project development lifecycle was used?

CLAIMS 3 and associated systems are at the operations and maintenance phase of the DHS system
development life cycle.

Privacy Impact Assessment
USCIS Immigration Benefits Processing
Page 30

9.3

Does the project employ technology which may raise
privacy concerns? If so please discuss their
implementation.

CLAIMS 3 and associated systems only contain information related to the application and
adjudication of benefits. The systems do not have the technology or the ability to monitor the activities of
individuals or groups beyond that required to adjudicate applications and petitions.
In order to conduct background checks, USCIS requires the collection of biometrics (fingerprints)
as part of some application processes. Photographs and signatures are also collected where necessary to
issue a card signifying receipt of a benefit. The use of all biometrics collected is limited to the purpose for
which the information was collected; the processing of immigration petitions and applications.

Approval Signature

Original signed and on file with the DHS Privacy Office.
John W. Kropf
Acting Chief Privacy Officer
Department of Homeland Security

Appendix A
Immigration Forms/OMB Control Numbers
Title
Notice of Appeal from Decision of Immigration Judge

Form Number
EOIR26

OMB Control Number
1125-0002

Notice of Appeal from Decision of District Director

EOIR29

1125-0010

Immigrant Petition for Relative

I130O

1615-0012

Visa Petition for Spouse

I130S

1615-0012

Effective Date for I131 Advanced Parole Approvals Sent to ICPS

I131B

1615-0013

Application for Replacement/Initial Nonimmigrant ArrivalDeparture Document

I-102

1615-0079

Petition for a Nonimmigrant Worker

I-129

1615-009

Petition for Nonimmigrant Worker

I129B

1615-009

Petition for Nonimmigrant Worker: FTA

I129BF

1615-009

Petition for Nonimmigrant Worker: H-1, H-2, or H-3

I129H

1615-0009

Petition for Nonimmigrant Worker: H-1, H-2, or H-3 - FTA

I129HF

1615-009

Petition to Employ Intra-Company Transferee

I129L

1615-0010

Petition to Employ Intra-Company Transferee FTA

I129LF

1615-0010

Petition for Alien Fiancé(e)

I-129F

1615-0001

Nonimmigrant Petition Based on Blanket L Petition

I-129S

1615-0010

Petition for Alien Relative

I-130

1615-0012

Application for Travel Document

I-131

1615-0013

Immigrant Petition for Alien Worker

I-140

1615-0015

Application for Advance Permission to Return to Unrelinquished
Domicile

I-191

1615-0016

Application for Advance Permission to Enter as a Non-Immigrant

I-192

1615-0017

Application for Waiver for Passport and/or Visa

I-193

1615-0004

Application for Permission to Reapply for Admission into the United
States After Deportation or Removal

I-212

1615-0018

Application for Stay of Deportation

I246

1653-0021

Title
Appeal, Motion to Reopen or Reconsider

Form Number
I290A

OMB Control Number
1615-0095

Notice of Appeal to the Board of Immigration Appeals

I290AA

1615-0095

Notice of Appeal to the Board of Immigration Appeals

I290AP

1615-0095

Certified Appeal, Motion to Reopen or Reconsider

I290C

1615-0095

Motion to Reopen or Reconsider

I290M

1615-0095

Notice of Appeal to the Administrative Appeals Office (AAO)

I-290-B

1615-0095

Immigration Bond

I-352

1653-0022

Petition for Amerasian, Widow(er), or Special Immigrant

I-360

1615-0020

Abandonment of Lawful Permanent Residence Status

I-407

CBP

Application for Naturalization

N-400

1615-0052

Application to Register Permanent Residence or Adjust Status

I-485

1615-0023

Supplement A to Form I-485, Adjustment of Status Under Section
245(i)

I-485 Supplement A

1615-0023

Immigrant Petition by Alien Entrepreneur

I-526

1615-0026

Application to Extend/Change Nonimmigrant Status

I-539

1615-0003

Deficiency Notice to Arriving F-1, M-1, or J-1

I-515

1615-0083

Request Determination that Prospective Immigrant Is an Investor

I526O

1615-0026

Application by Foreign Student

I538

CBP

Application to Extend Temporary Stay

I539O

Same as I-539

Premium Processing

I539PP

Same

Application for Asylum and Withholding of Removal

I-589

1615-0067

Petition to Classify Orphan as an Immediate Relative

I-600

1615-0028

Application for Advance Processing of Orphan Petition

I-600A

1615-0028

Application for Waiver of Ground of Excludability

I-601

1615-0029

Application for Waiver of the Foreign Residence Requirement of
Section 212(e) of the Immigration and Nationality Act, as amended

I-612

1615-0030

Health and Human Services Statistical Data for Refugee/Asylee
Adjusting Status

I-643

1615-0070

Application for Status as a Temporary Resident Under Section 245A

I-687

1615-0090

Title
of the Immigration and Nationality Act

Form Number

OMB Control Number

Application for Waiver of Grounds of Excludability Under Sections
245A or 210 of the Immigration and Nationality Act

I-690

1615-0032

Notice of Appeal of Decision Under Sections 245A or 210 of the
Immigration and Nationality Act

I-694

1615-0034

Application to Adjust Status from Temporary to Permanent Resident
(Under Section 245A of Public Law 99-603)

I-698

1615-0035

Refugee/Asylee Relative Petition

I-730

1615-0037

Application for Employment Authorization

I-765

1615-0040

Application for Family Unity Benefits

I-817

1615-0005

Application for Temporary Protected Status

I-821

1615-0043

Application for Action on an Approved Application or Petition

I-824

1615-0044

Sponsor's Notice of Change of Address

I-865

1615-0076

Application for T Nonimmigrant Status

I-914

1615-0099

Application to File Declaration of Intention

N-300

1615-0078

Application to Preserve Residence for Naturalization Purposes

N-470

1615-0056

Application for Replacement Naturalization/Citizenship Document

N-565

1615-0091

Application for Certificate of Citizenship

N-600

1615-0057

Application for Posthumous Citizenship

N-644

1615-0059

Application for Replacement of Form I-688a or I-688

I695

1615-0000

Premium Processing

I-765PP

1615-00040

Application for Vol Departure Under Family Unity Program

I-817

1615-0005