Manual of Analytical Methods Survey - Word

Form Approved

OMB No. 0920-0953

Exp. Date 12/31/2015

National Institute for Occupational Safety and Health

Manual of Analytical Methods

CUSTOMER SATISFACTION SURVEY

Please help us improve our manual by completing the survey below.

The purpose of this questionnaire is to obtain information on how you use methods from the NIOSH Manual of Analytical Methods (NMAM™) in your work and to obtain your feedback to help make the NMAM easier for you to use. In addition, this information will help us determine if the NMAM covers the analytical methods of interest to you.

This survey is voluntary. While we do prefer that you answer all questions, there is no penalty if you don’t. No individually identifiable data will be published or released. There will be no way to link you to your response, unless you provide your e-mail address. Your E-mail address is needed ONLY if you wish to receive a response to a specific inquiry that you are making.

Privacy Policy Notice [http://www.cdc.gov/privacy.htm]

Public reporting burden of this collection of information is estimated to average 20 to 30 minutes per response, including the time for reviewing instructions and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number.

When you complete the survey form please click on the “Submit” button at the end of the form.

Public reporting burden of this collection of information is estimated to average 30 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to - CDC/ATSDR Reports Clearance Officer; 1600 Clifton Road NE, MS D-74, Atlanta, Georgia 30333 ATTN: PRA (0920-0953).

Part 1. We would like to know some information about your use of analytical methods, in general, to help us understand if we are meeting your needs.

1. Please check all of the methods you use (listed in first column on the left). Then choose yes or no in the next set of columns to indicate the reasons why those methods are used.

Method Source (please check any that your lab uses)	Required by Client	Required by Regulation	Easy to Use	Accuracy of Method	Other Reasons (Please specify, use text box to explain)
___ NIOSH	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ]No [ ]	Yes [ ] No [ ]	[ text box ]
___ AOAC Int.	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	[ text box ]
___ ASTM	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	[ text box ]
___ EPA	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	[ text box ]
__ ISO	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	[ text box ]
___ OSHA	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	[ text box ]
___ In-house	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	[ text box ]
___ Other	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	Yes [ ] No [ ]	[ text box ]
(Please Specify)	________________________________________

2. In the last year, how many requests have you received to analyze for substances for which no method was available? ____________

Please name the substances.

____________________________________

____________________________________

Part 2. We would like to know about your use of NMAM methods and how they can better suit your needs.

3. Please list the most frequently used NIOSH NMAM methods in the first column. Next, please indicate if you use the method as written or if you have modified the method in any way. If you have modified a method, please describe briefly why it was modified.

Method Number	Use as written	If modified, briefly describe modification(s)
	Yes [ ] No [ ]
	Yes [ ] No [ ]
	Yes [ ] No [ ]
	Yes [ ] No [ ]
	Yes [ ] No [ ]

4. In column A, please list the NIOSH methods that you feel could use the most improvement. In column B, please indicate why you listed the method. (Some reasons may be; expense, lack of sensitivity, inaccurate, out-dated, equipment/reagents not available, confusing instructions, or other concern.)

5. Please list which NMAM methods need improvement

A Methods needing Improvement	B Reasons

6. Are there new methods you would like to see added to NMAM?

_____________________________

____________________________

______________________________

Part 3. This next section asks about ease of finding information and layout of the online NMAM.

7. What do you think about the current format of the NMAM methods (See Example - Attachment B, also as pop-up window; http://www.cdc.gov/niosh/docs/2003-154/pdfs/2000.pdf). Please check Yes or No, then add any comments you have on the format.

A. Summary Page (p.1)			Comments
1. Is the information on the summary page pertinent to your use of the method?	Yes [ ]	No [ ]
2. Is the information clear and understandable?	Yes [ ]	No [ ]
3. Is all the information useful?	Yes [ ]	No [ ]
4. Is all the information necessary?	Yes [ ]	No [ ]
B. Procedures	Yes [ ]	No [ ]
1. Are the procedures clear and understandable?	Yes [ ]	No [ ]
2. Would you prefer more detailed step-by-step procedures, e.g., EPA or OSHA format?	Yes [ ]	No [ ]
C. Calculations	Yes [ ]	No [ ]
Is the calculations section easy to understand?	Yes [ ]	No [ ]
D. Evaluation	Yes [ ]	No [ ]
Does the information in the Evaluation section aid in the application of the method?	Yes [ ]	No [ ]

8a. Does the Method Finder provide the information necessary for selecting the proper method you need to conduct all analyses? Yes [ ] No [ ]

8b. What information would make the Method Finder more helpful for your work? _____________________________

8c. Is there any information that could be deleted from the Method Finder? _________________________________

9. Do you or your personnel consult the NMAM introductory chapters? (Check all that apply.)

___	Purpose and Scope	___	How to Use NMAM
___	Quality Assurance	___	General Considerations for Sampling Airborne Contaminants
___	Development and Evaluation of Methods	___	Application of Biological Monitoring Methods
___	Measurement Uncertainty and NIOSH Method Accuracy Range	___	Glossary (Abbreviation, Definitions, and Symbols

9. Please check which topic-specific chapters you have found helpful (Check all that apply)

___	Aerosol Photometers for Respirable Dust Measurements	___	Portable Electrochemical Sensor Methods
___	Portable Gas Chromatography	___	Sampling and Characterization of Bioaerosols
___	Determination of Airborne Isocyanate Exposure	___	Measurement of Fibers
___	Sampling and Analysis of Soluble Metal Compounds	___	Aerosol Sampling: Minimizing Particle Loss from Cassette Bypass Leakage.
___	Factors Affecting Aerosol Sampling	___	Monitoring of Diesel Particulate Exhaust in the Workplace
___	Determination of Airborne Crystalline Silica	___	None

9. We are reviewing a chapter on pesticides to be added to NMAM. What additional topics should be addressed in chapter format? __________________________________

9. What do you like best about the NMAM? Please elaborate on your reason. _____________________________________________

_____________________________________________

9. What do you like least about the NMAM? Please elaborate on your reasons. ____________________________________________

____________________________________________

9. Please indicate by checking a box how important video demonstrations would be for you for each example/category/technique below

	Very important	Somewhat important	Neutral	Not important	Not at all important
In general, videos demonstrating some procedures would be useful
Sample tube desorption process (such as charcoal)
standards preparation (liquid vs. gas vs. bulk)
filter handling procedures (like pre/post weight or punch selection)
Surface sampling

9. This site has a number of .pdf files (Adobe Acrobat files). What is your experience with these files?

____ I have no trouble downloading and using these files

____I like these files but they are a little slow to load

____I don’t care what format, .pdf or .html

____I can’t use .pdf , please put in .html format!

9. Would you like to see a smart phone application;

Yes [ ] No [ ] Neutral [ ]

9. Would you like to see a tablet application for the NMAM?

Yes [ ] No [ ] Neutral [ ]

9. Would you like to see an e-book edition

Yes [ ] No [ ] Neutral [ ]

9. Please tell us your opinion about the following: Answers range from Strongly Agree, Agree, Neutral, Disagree, Strongly disagree, did not view/no opinion

Statistical information on this site is:	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Easy to find
Well organized
Clear
Links CDC-NIOSH provides to analytical method information outside of CDC’s Website are:
Useful

Part 4. Now we’d like to know more about you, so we can serve you better. Remember, all questions are optional. The information you provide will be used only to improve our service/product for you. No Individually identifiable data will be published or released.

9. What industries/groups use your analytical services? (Check all that apply)

___ Agriculture, Forestry, Fishing

___ Academia

___ Consulting Firms

___ Construction

___ Government Agencies

___ Health Care and Service Assistance

___ Manufacturing

___ Mining

___ Services [define more?]

___ Transportation, Warehousing, and Utilities

___ Wholesale and Retail Trade

___ Other ___________________________

9. Please indicate the approximate percent of your analyses performed in the last six months that apply to each of the categories listed.

___ Occupational (air/area/wipe sampling)		___ Occupational (biomonitoring)
___ Environmental (air/water/soil)		___ Toxicological (animal)
___ Quality Control		___ Environmental (biological; mold, anthrax, other)
___ Other (Please specify)	________________________

9. Is English your first language? Yes [ ] No [ ]

9. Do you work ___ in the USA ____ outside the USA [If answer is ‘outside the US,’ skip to question 24.]

9. Please select your country from the dropdown list:

[Insert drop-down list here]

Click on Submit Information button Clear all fields button

[Add Submit button] [Add Clear all fields button]

Your answers to this survey will aid us in improving laboratory assistance programs and in focusing future analytical research. We appreciate your willingness and time in participating in this survey.