PPQ 2 Stakeholder/Customer Satisfaction Written Survey

According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor,

and a person is not required to respond to, a collection of information unless it displays a valid

OMB control number. The valid OMB control number for this information collection is 0579-0360. OMB Approved

The time required to complete this information collection is estimated to average .16 hours per 0579-0360

response, including the time for reviewing instructions, searching existing data sources, gathering Expiration Date:

and maintaining the data needed, and completing and reviewing the collection of information. XX/XX/XXXX

U.S. Department of Agriculture Animal and Plant Health Inspection Service Plant Protection and Quarantine	Stakeholder/Customer Satisfaction Written Survey
Thank you for agreeing to take our brief survey. We need your valuable feedback to help us evaluate and improve our customer service. At the end of the survey, you will be given the opportunity to comment or fully explain a previous answer.
Please check the types of communication you used to resolve a recent issue or obtain information. Personal Contact Internet Fax Telephone E-mail Regular mail
How many times did you contact us before your issue was resolved or you obtained the information you needed? Once Twice Three times More than three times The issue was not resolved, or I did not obtain the information I needed.
If you used the phone to contact us, please tell us what you experienced? Reached a Customer Service Representative Reached an automated messaging service Received an automated message saying “system full” Had no success in getting through
If you left a message, how long did it take for someone to respond? Less than 1 business day 1-3 business days Over 3 business days No one returned my call Not applicable
If you e-mailed us, how long did it take for a response? Less than 1 business day 1-3 business days Over 3 business days No one returned my call Not applicable
If you used our website, did you find the information you wanted? Yes, all information Some information None of the information Not applicable
If you used our website, how did you hear about it? Advertisement Search engine Fact sheet Word-of-Mouth Brochure Other
How would you describe your last contact with the PPQ Permit Unit? My issue was completely resolved My issue was partially resolved My issue was not resolved Not applicable

JAN 2010

PPQ FORM 2

Please rate our customer support services by checking the appropriate box:
	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied
Length of time to respond to your needs
Knowledge of our staff
Courtesy of our staff
Ability to resolve your issue
Willingness to resolve your issue
Helpfulness of website
Overall, rate your experience with the PPQ Permit Unit
Comments:

PPQ FORM 2

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