Study 2

Effect of Promotional Offers in Direct-to-Consumer Prescription Drug Print Advertisements on Consumer Product Perceptions

Questionnaires: MAIN STUDIES

Programming instructions are indicated in blue font.

Questions specific to STUDY 1 are in GREEN.

Questions specific to STUDY 2 are in RED.

[PROGRAMMER:

• The viewing time of each page of the ad must be timed separately in milliseconds.

• Program progresses to the questioning in a “one-way” manner

• Record time in milliseconds spent on each screen (including questions) throughout protocol. ]

Interview Protocol

[Consent Screen 1: FOR ONLINE PARTICIPANTS]

You are being asked to participate in a survey about new consumer products.  If you agree to take part in this research, you will be asked to read a print advertisement for a potential new product and answer some questions about that product.  The study will take about 20 minutes.

You can earn up to 100 reward points, plus an entry into our monthly sweepstakes (with 200+ prizes totaling $5,000).

Some questions are personal and may be considered sensitive in nature. Please remember that your participation is completely voluntary. You can refuse to answer any question. As always please be assured that all of your responses are confidential and strictly follow the guidelines set forth in the Privacy Policy, which can be located at https://www.globalopinionpanels.com/privacy_popup.  

If you have questions about this survey, please email [email protected] or call 1-800-745-4267.

DHHS research authorized by Section 1701(a)(4) of the Public Health Service Act (42 U.S.C. 300u(a)(4)).  Confidentiality protected by 5 U.S.C. 552(a) and (b) and 21 CFR part 20.      

OMB Control #0910-0713 Expires 6/30/15

[PROGRAMMER: Main Study Screen 1. TIME SPENT ON SCREEN IN MILLISECONDS]

Thank you for agreeing to participate in this study today.

Make sure you are comfortable and can read the screen from where you sit. This study is about advertising for a new product. We will show you an ad for a new product then ask you some questions about it. Your answers are private and will not be connected with your name. Your input is extremely valuable.

[PROGRAMMER: Screen 2. TIME SPENT ON SCREEN IN MILLISECONDS]

These days on TV, in magazines and on the internet, we see more and more ads that tell you about a brand name drug for a health problem that you or somebody you know may have. These ads look like ads for other consumer products which mention product costs, benefits, and risks. Some of these drugs are over the counter and others you can only get with a doctor's prescription. Today we want to get your reactions to some of these ads that try to encourage people to buy or at least ask their doctors about a certain brand name drug.

Some ads have two pages, others have only one. We will ask you some questions about the ad after you have finished reading it. Do your best to remember details about the ad. We will ask you to explain your answers.

[PROGRAMMER: Screen 3. TIME SPENT ON SCREEN IN MILLISECONDS]

If you want to see a bigger image of the page, you can enlarge the page by clicking on the “Next” button at the bottom of the page, and for two page ads you can flip between the pages by clicking the ”Next” and “Back” buttons at the bottom of the screen. Once you finish reading the ad, please click “Start Next Part of Study” to move to the next part of the study. You may begin when you are ready.

[PROGRAMMER: Record time in milliseconds spent on each page of each print ad.]

[PROGRAMMER: Show stimuli. TIME SPENT ON EACH PAGE IN MILLISECONDS]

[PROGRAMMER: UNLESS OTHERWISE NOTED, RECORD TIME SPENT ON EACH QUESTION IN MILLISECONDS]

Now please answer the following questions based on the ads you saw.

Q1. Were you able to view the ad for DRUG X?

Yes

No  [Terminate]

Not sure  [Terminate]

Q1b. Please list the thoughts that were going through your mind as you viewed the ad for DRUG X and list them below. Use one line for each thought.

[PROGRAMMER: Five separate text boxes]

Q2. What type of product is DRUG X? [PROGRAMMER: randomize responses]

Over the counter drug

Prescription drug

Herbal supplement

Lens cleaner

Don’t know or uncertain

Q3. What condition does DRUG X treat? [PROGRAMMER: randomize responses]

High blood pressure

Insomnia

Migraine headaches

Seasonal allergies

Diabetes

Acid Reflux/GERD

Don’t know or uncertain

[PROGRAMMER: Benefit question series = Q4 through Q7. Risk question series = Q8 through Q12. Randomize order of benefit question series versus risk question series]

Q4. In your own words, what are the benefits of DRUG X? Use as many lines as you need.

[PROGRAMMER: Four separate text boxes]

(Perceived Benefit)

Q5. In your opinion… If 100 people take TRALSOM, for how many will the drug work? Please enter a number in the box below.

___ people Very likely

Q6. In your opinion… If TRALSOM did help a person’s sleep problems, how effective do you think TRALSOM would be?

1 2 3 4 5 6 7

Not at all effective Very Effective

[PROGRAMMER: randomize order of Q7a-h. Record time spent on series]

(Recall of Benefits)

[STUDY 1 ONLY]

Q7. Based on the information in the ad, please check which of the following are benefits of taking DRUG X.

	Yes	No	Don’t Know
a. DRUG X is taken twice a day.		x
b. DRUG X can be used for up to 3 months.	x
c. DRUG X can help you stay asleep for up to 8 hours.	x
d. DRUG X is safe for people with kidney problems.	x
e. DRUG X treats insomnia in adults and children ages 10 and up.		x
f. DRUG X is the #1 prescribed medication for insomnia.		x
g. DRUG X combines two ingredients.	x
h. DRUG X can be habit-forming.		x
i. DRUG X leaves your system within 4 hours.		x

[STUDY 2 ONLY]

Q7. Based on the information in the ad, please check which of the following are benefits of taking DRUG X.

	Yes	No	Don’t Know
a. You take DRUG X once a day.	x
b. DRUG X can be taken with other blood pressure medications.	x
c. You take DRUG X once a month.		x
d. DRUG X can reduce your bad cholesterol levels.		x
e. DRUG X can reduce your risk of having a stroke.	x
f. DRUG X is approved to treat children under age 18.		x
g. DRUG X can help prevent heart attacks.	x
i. DRUG X is the #1 prescribed high blood pressure medication.		x

Q8. In your own words, what are the side effects and negative outcomes of DRUG X? Use as many lines as you need.

[PROGRAMMER: Four separate text boxes]

(Perceived Risk)

Q9. In your opinion… If 100 people take TRALSOM, how many will have side effects or

negative outcomes?

Please enter a number

____ people

Q10. In your opinion… If TRALSOM did cause a person to have side effects or negative outcomes, how serious would they be?

1 2 3 4 5 6 7

Not at all serious Very serious

Q11. Based on the information in this ad for DRUG X, how easy or difficult is it to treat [condition] with ct DRUG X?

Very Difficult

Somewhat difficult

Neither difficult or easy

Somewhat easy

Very easy

likely

[PROGRAMMER: Randomize order of Q12a-i. Record time spent on series.]

(Recall of Risks)

[STUDY 1 ONLY]

Q12. Based on the information in the ad, please check which of the following are side effects and negative outcomes of taking DRUG X.

	Yes	No	Don’t Know
a. TTP is a risk when you take DRUG X		x
b. You need blood tests when taking DRUG X.		x
c. People with liver problems should not take DRUG X.	x
d. A common side effect of DRUG X is ringing in the ears.	x
e. A common side effect of DRUG X is blurred vision.	x
f. People with a history of depression should not take DRUG X.	x
g. A common side effect of DRUG X is dizziness.	x
h. People with kidney problems should not take DRUG X.		x
i. A common side effect of DRUG X is joint pain.		x
j. DRUG X may cause hallucinations.	x

[STUDY 2 ONLY]

Q12. Based on the information in the ad, please check which of the following are side effects and negative outcomes of taking DRUG X.

	Yes	No	Don’t Know
a. Taking some kinds of over-the-counter cough medicines at the same time as taking DRUG X increases your risk of having a heart attack.		x
b. DRUG X may cause excitability.		x
c. DRUG X may cause an allergic reaction called angiodema.	x
d. You should not stop taking DRUG X suddenly.	x
e. A common side effect of DRUG X is skin rash.	x
f. Antibiotics may not work as well if you use DRUG X at the same time.		x
g. A common side effect of DRUG X is dry cough.	x
h. A common side effect of DRUG X nausea.		x

[PROGRAMMER: Rotate order of Q13-Q14]

(Perceived Comparative Benefit and Risk)

Q13.TRALSOM is more ++effective++ than other medicines that treat insomnia.

Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

Q14.TRALSOM is ++ safer++ than other medicines that treat insomnia.

Strongly agree

Somewhat agree

Somewhat disagree

Strongly disagree

[PROGRAMMER: If Q13 = strongly agree (1) or Q13 = somewhat agree (2), ask Q15]

Q15. You said DRUG X was more effective than other treatments for insomnia. What in the ad made you say DRUG X was more effective?

[PROGRAMMER: Four separate text boxes]

[PROGRAMMER: If Q14 = strongly agree (1) or Q14 = somewhat agree (2), ask Q16]

Q16. You said DRUG X was safer than other treatments for insomnia. What in the ad made you say DRUG X was safer?

[PROGRAMMER: Four separate text boxes]

Q17. Thinking overall about the risks and benefits of DRUG X, would you say it has:

1 2 3 4 5 6 7

More risks Equal risks More benefits

than benefits and benefits than risks

[PROGRAMMER: Randomize order of Q18a-d. Record time spent on series.]

(Risk/Benefit Tradeoff)

Q18. Please rate your agreement or disagreement with each of the following statements.

	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree
The ad clearly communicated the benefits of DRUG X.
The ad clearly communicated the risks of DRUG X.
The ad evenly balanced the risks and benefits of DRUG X.

(Behavioral Intention)

Q19a. How likely or not likely are you to look for more information about DRUG X?

Not at all likely

Somewhat likely

Very likely

Extremely likely

Q19b. How likely or not likely are you to try DRUG X?

Not at all likely

Somewhat likely

Very likely

Extremely likely

(Perceived Quality)

Q20. How would you rate the quality of DRUG X?

1 ------- 2------- 3 ------- 4 ------- 5 -------- 6 -------- 7

Poor quality Good quality

[PROGRAMMER: Randomize order of Q21a-c]

(Attitude toward Ad. From Bhutada et al., 2009, Shen & Chen, 2007, and MacKenzie & Lutz, 1989)

Q21. In your opinion, was the ad for DRUG X: Please select one response for each row.

a. 1 2 3 4 5 6 7

Good Bad

b. 1 2 3 4 5 6 7

Pleasant Unpleasant

c. 1 2 3 4 5 6 7

Favorable Unfavorable

(Manipulation Checks)

Q22a. Do you remember seeing a coupon, offer or guarantee in the ad for DRUG X?

Yes

No

Not sure

[If OFFER=NONE, skip to Q25a]

[PROGRAMMER: IF QUOTA GROUPS 4-24, SHOW THE FOLLOWING INTRODUCTION: Now we will show you the ad again. This ad had information about a coupon, offer or guarantee for DRUG X. When answering the next few questions, please think only about the coupon, offer or guarantee mentioned in the ad.]

[PROGRAMMER: SHOW AD AGAIN]

This ad had information about a coupon, offer or guarantee for DRUG X. When answering the next few questions, please think only about the coupon, offer or guarantee mentioned in the ad.

Q22b. What did the coupon, offer or guarantee say? Please choose one. [PROGRAMMER: Randomize response choices]

“Money-Back Guarantee”

“Free 7-day Trial”

“Free 30-day Trial”

“$20 off cost of your prescription”

“#1 prescribed”

“Buy one, get one free”

“Buy two, get one free”

“$20 off the cost of your co-pay”

Don't know or uncertain [always last]

[Programmer: If OFFER=NONE, skip Q23 and Q24]

(Inferences about Offer)

Q23a. In your own words, list all your thoughts, reactions and ideas that went through your mind while you were looking at the coupon, offer or guarantee in the ad for DRUG X. Please use a separate line for each thought.

[PROGRAMMER: Five separate text boxes]

Q23b. For each thought, reaction and idea you listed, indicate whether the thought was positive, negative or neutral.

[PROGRAMMER: Display responses from Q23a. For each response, include a drop-down choice box or other appropriate choice box with the choices POSITIVE, NEGATIVE, NEUTRAL]

You said…	Is it…
[insert each response from Q24a above in a separate box]	POSITIVE NEGATIVE NEUTRAL

(Peripheral Cue)

Q24a. To what extent do you agree or disagree that the coupon, offer or guarantee was:

	Strongly agree	Somewhat agree	Neither agree nor disagree	Somewhat disagree	Strongly disagree
Noticeable
Believable
Distracting

Q24b. How likely would you be to use this coupon, offer or guarantee for DRUG X?

1 2 3 4 5 6 7

Definitely use Definitely not

the offer use the offer

[PROGRAMMER: Randomize order of Q25a-d]

(Skepticism)

Q25a. How likely is it that the benefits of the drug are true?

1 2 3 4 5 6 7 8 9

Not at all Extremely

Likely Likely

Q25b. How skeptical are you about the truth of the benefits of the drug?

1 2 3 4 5 6 7 8 9

Not at all Extremely

Skeptical Skeptical

Q25c. How likely is it that the risks of the drug are true?

1 2 3 4 5 6 7 8 9

Not at all Extremely

Likely Likely

Q25d. How skeptical are you about the truth of the risks of the drug?

1 2 3 4 5 6 7 8 9

Not at all Extremely

Skeptical Skeptical

[Q26 BLANK]

[PROGRAMMER: randomize order of Q27a-i. Record time spent on series.]

(Coupon Proneness and Quality-Price Relationship)

Q27. These next few questions are about coupons.

1 2 3 4 5 6 7

Strongly disagree Strongly agree

1. Redeeming coupons makes me feel good.

2. I enjoy clipping coupons out of newspapers.

3. When I use coupons, I feel that I am getting a good deal.

4. I enjoy using coupons, regardless of the amount I save by doing so.

5. Beyond the money I save, redeeming coupons gives me a sense of joy.

6. Generally speaking, the higher the price of a product, the higher the quality.

7. The old saying “you get what you pay for” is generally true.

8. The price of the product is a good indicator of its quality.

9. You always have to pay a bit more for the best.

(Subjective Health Literacy)

Q28. How often do you need to have someone help you when you read instructions, pamphlets, or other written material from your doctor or pharmacy?

Never

Rarely

Sometimes

Often

Always

(Objective numeracy)

Q29. Now here are some questions that require you to use numbers to solve the problem. Some are easy, and others are more difficult. Please don’t use a calculator: We’d like you to answer on your own. Remember, almost everyone will have trouble with these questions, so don’t be upset if some are difficult—just do your best!

[PROGRAMMER: DO NOT randomize Q29a-e]

1. What is the correct answer:

17 – 8 + 4 = ?

1. 11

2. 13

3. 21

4. 23

5. 29

6. Don’t know

2. What is the correct answer:

100 x 15 x 20 = ?

1. 1,500

2. 15,000

3. 30,000

4. 150,000

5. 300,000

6. Don’t know

3. Imagine that you flip a fair coin 1,000 times. What is your best guess about how many times the coin would come up heads in 1,000 flips?

___ times out of 1,000 [PROGRAMMER: set acceptable range from 0 to 1,000]

4. In the BIG BUCKS LOTTERY, the chance of winning a $10 prize is 1%. What is your best guess about how many people would win a $10 prize if 1,000 people each buy a single ticket to BIG BUCKS LOTTERY?

________ people [PROGRAMMER: set acceptable range from 0 to 1,000]

5. In ACME PUBLISHING SWEEPSTAKES, the chance of winning a car is 1 in 1,000. What percent of tickets to ACME PUBLISHING SWEEPSTAKES will win a car?

___ percent [PROGRAMMER: set acceptable range from .001 to 100]

(Subjective Numeracy 1st part)

Q30. For each of the following questions, please check the box that best reflects how good you are at doing the following things:

1. How good are you at working with fractions?

2. How good are you at working with percentages?

3. How good are you at calculating a 15% tip?

4. How good are you at figuring out how much a shirt will cost if it is 25% off?

(Subjective Numeracy 2^nd part)

Q31. For each of the following questions, please check the box that best reflects your answer:

1. When reading the newspaper, how helpful do you find tables and graphs that are part of a story?

2. When people tell you the chance of something happening, do you prefer that they use words (“it rarely happens”) or numbers (“there is a 1% chance)?

3. When you hear a weather forecast, do you prefer predictions using percentages (“there will be a 20% chance of rain”) or predictions using only words (“there is a small chance of rain today”)?

4. How often do you find numerical information to be useful?

Now a few questions to help us describe our sample of participants.

[STUDY 1 ONLY]

Q32. Do you have sleep problems, such as trouble falling asleep, staying asleep, or insomnia?

Yes

No

Don’t know or uncertain

Q33. In general, how much do you feel you know about sleep problems?

A lot

A good bit

Some

Only a slight amount

Nothing at all

Q34. In general, how much do you feel you know about treatments for sleep problems?

A lot

A good bit

Some

Only a slight amount

Nothing at all

Q35. What type of product are you using to treat your sleep problems? You may select more than one.

Prescription drug

Over the counter drug

Herbal supplement

Something other product

Behavior changes

Nothing/I am not treating my sleep problems {skip to Q37}

Q36. How satisfied or dissatisfied are you with the treatment for your sleep problems that you are using now?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

[STUDY 2 ONLY]

Q32. Do you have high blood pressure?

Yes

No

Don’t know or uncertain

Q33. In general, how much do you feel you know about high blood pressure?

A lot

A good bit

Some

Only a slight amount

Nothing at all

Q34. In general, how much do you feel you know about treatments for high blood pressure?

A lot

A good bit

Some

Only a slight amount

Nothing at all

Q35. What type of product are you using to treat your high blood pressure? You may select more than one.

Prescription drug

Over the counter drug

Herbal supplement

Something other product

Behavior changes

Nothing/I am not treating my high blood pressure {skip to Q37}

Q36. How satisfied or dissatisfied are you with the treatment for your high blood pressure that you are using now?

Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

(Likelihood of Switching)

Q37. Based on what you read in the ad for DRUG X, how likely are you to switch from your current treatment to DRUG X?

1 2 3 4 5 6 7

Not at all Moderately Very

likely likely likely

[Q38 BLANK]

Q39a. In your opinion, how risky are prescription drugs compared to over-the-counter drugs? Prescription drugs are…

1 2 3 4 5 6 7

Much less risky About Much more risky

the same

Q39b. In your opinion, how effective are prescription drugs compared to over-the-counter drugs? Prescription drugs are…

1 2 3 4 5 6 7

Much less About Much more

effective the same effective

Q40. What did you use to complete today’s survey?

Laptop computer / Netbook computer

Desktop computer

Handheld phone (iPhone, Blackberry, Droid)

Handheld device other than a phone (iPod Touch, Palm Pilot, iPad)

Other: ________________

Q41. Did you receive any help on the questions that had numbers in them from anything or anyone (e.g., calculator, other person, website)? It’s okay if you did—we just want an honest answer.

Yes (write source_____________)

No

Q42. Are you now covered by any form of health insurance or health plan? This includes any private insurance plan through your employer or a plan that you purchased yourself, as well as a government program like Medicare or Medicaid.

Yes

No (skip to QD1)

Don’t Know

Q43. Does your current insurance plan help pay for prescription drugs?

Yes

No

Don’t Know

QD1. What is your gender?

Male

Female

QD2. What is the highest level of school you have completed or the highest degree you have received?

Less than high school

High school graduate—high school diploma or the equivalent (for example: GED)

Some college but no degree

Associate degree in college

Bachelor’s degree (for example: BA, AB, BS)

Advanced or post-graduate degree (for example: Master’s degree, MD, DDS,

JD, PhD, EdD)

QD3. Are you:

Hispanic or Latino

Not Hispanic or Latino

QD4. What is your race? You may select one or more races.

􀂉 American Indian or Alaska Native

􀂉 Asian

􀂉 Black or African American

􀂉 Native Hawaiian or other Pacific Islander

􀂉 White

QP1. Did you read the instructions at the beginning of the study?

Yes

No

[End time: ___________________ ]

You have been very helpful. Thank you very much for your participation!

[Closing and debriefing, Study 1]

The purpose of this research is to learn about consumer reactions to medical advertising. In order to get a real-life reaction to this information, we created a brand to use in this study. DRUG X is not a real product and it is not available for sale. Please see your healthcare professional for questions about insomnia.

[Closing and debriefing, Study 2]

The purpose of this research is to learn about consumer reactions to medical advertising. In order to get a real-life reaction to this information, we created a brand to use in this study. DRUG X is not a real product and it is not available for sale. Please see your healthcare professional for questions about high blood pressure.

END

OMB Control #0910-0713 Expires 6/30/15