2009-2012 Appendix A Generic Clearance Project Listing - Consolidated Burden Hour & Cost.xls

Appendix A		Customer Satisfaction (1545-1432)
Page 1		Consolidated Burden Hours & Cost - November 2009-October 2012
**Cancelled Study			Estimated	Actual	Estimated	Actual
* Ongoing		Subject of Study	Cost	Cost	Burden	Burden	Difference
195		SBSE Customer Base	$345,311	$345,311	928	1,155	-227
196		Media & Pub External Survey	$130,058	$163,278	2,915	1,108	1,807
197		e-Strategy Contituent	$192,563	$191,984	791	786	5
198		2010 Tax Forum Survey	$42,000	$38,053	375	365	10
199		Web-based Training	$51,400	$24,600	500	601	-101
200		ACS Customer Survey	$89,399	$109,827	828	954	-126
201		PPS Customer Survey	$96,055	$96,055	463	463	0
202		Toll Free	$124,568	$124,568	3,900	2,384	167
203		W&I/TEGE Toll Free	$68,694	$68,694	107	167	-60
204		SPEC Partner National/Local	$130,049	$177,081	547	407	140
205		CCE	$95,488	$108,399	408	555	-147
206		CSCO	$110,679	$130,625	1,399	444	955
207		EP Phone Forums	$0	$0	125	47	78
208	2010	Innocent Spouse	$98,243	$98,243	412	389	23
209		Adjustments	$133,133	$135,000	734	563	171
210		AUR	$112,187	$112,187	373	346	27
211		GLD	$0	$0	30	25	5
212		Extension Service Hours	$1,200	$3,203	602	692	-90
213		Web-based Effectiveness Notice Redesign	$45,000	$38,370	800	800	0
214	214C	CCE	$108,399	$95,488	613	274	339
215		Oversight Board Attitude Survey	$23,000	$24,000	345	605	-260
216		AUR Online Tax Survey	$6,888	$6,888	151	32	119
217	8	CCE Toll-Free	$95,488		408		408
218		ACS Customer Survey	$96,298	$96,298	250	227	23
219	**	Conjoint Analysis	$174,000	$0	211	0	211
220		Taxpayer Assistance Day Exit Survey	$2,000	$362	630	64	566
221		LMSB International Customer Survey	$88,000	$88,000	600	307	293
222		LMSB Customer Survey	$240,000	$225,000	450	551	-101
223		Business Taxpayer Burden Web Survey	$717,000	$19,187	4,817	2,250	2,567
224		CLD Outreach Web Survey	$100,000	$80,000	333	52	281
225		External Stakeholder Tax Forum Survey	$200	$63	70	58	12
226		e-IRS Room Tax Forum Survey	$1,000	$0	208	75	133
227		Appeals (CATI) Customer Survey	$400,000	$27,500	779	595	184
228		Indian Tribal Government	$472	$1,040	58	100	-42
229		TAS FY11 Customer Survey	$656,539	$628,090	2,984	2,932	52
230		National Phone Forums/Webinars	$0	$0	791	236	555
231		Tax Tool Survey	$138,847	$138,847	271	271	0
232	*	KA-RPAS OnlineSurvey	$3,000		27		27
233	*	Tax Professional Documentation	$273,849		27		27
234		NRP Face-Face/Mail Survey	$93,000	$92,441	701	147	554
235		HCTC Supplemental Survey	$47,550	$52,008	172	164	8
		Totals - Cost and Burden	$5,131,557	$3,540,690	31,133	21,191	8,593
		Three-Year Approved Burden Hours						150,000
		3-Year Approved Burden Minus Estimated Hours						118,867
		3-Year Approved Burden Minus Actual Hours						128,809
Appendix A		Customer Satisfaction (1545-1432)
Page 2		Consolidated Burden Hours & Cost - November 2009-October 2012
***Cancelled Study			Estimated	Actual	Estimated	Actual
		Subject of Study	Cost	Cost	Burden	Burden	Difference
236		e-Services Survey	$94,243	$93,509	517	517	0
237		Field Assistance Kiosk/IVR	$60,000	$59,725	133	39	94
238		Free File Attitudinal Awareness	$150,715	$149,899	541	560	-19
239C		Taxpayer Experience Survey	$400,900	$365,734	1,300	2,213	-913
240		IRS.gov Survey	$10,000		1,207		1,207
241		TEGE Toll Free Surey	$60,000		106		106
242		2011 Toll Free Survey	$115,000		3,900		3,900
243		2011 PPS Survey	$105,660		463		463
244		Field Assistance Comment Card	$401,913		12,000		12,000
245		Injured Spouse Survey	$180,000		1,250		1,250
246C		CSCO Survey	$202,067	$202,067	399	1,010	-611
247		e-help Survey	$134,013		1,803		1,803
248		Media & Publication	$130,000	$123,317	1,250	1,190	60
249C+A403		Reporting Compliance	$534,981	$344,281	2,285	2,187	98
250C		ACS Survey	$120,809	$198,002	1,036	830	206
251		Prepaid Card Marketing	$4,344		714		714
252C		ACS Support Survey	$205,502	$205,502	492	685	-193
253		TEGE EP/EO/FSLG Survey	$294,600	$290,574	893	1,008	-115
254		Customer Base Survey	$365,924	$349,219	928	936	-8
255		2011 Adjustment Survey	$212,032		734		734
256		Election Payment/Filing Risk Assessment	$77,891	$89,038	180	133	47
257		NRP Survey	$59,613	$62,611	102	76	26
258		2011 SPEC Partner Web Survey	$95,970	$95,970	569	573	-4
259		ACS Survey	$51,244		1,062		1,062
260		CCE Survey	$81,046		279		279
261		CSCO Survey	$78,637		469		469
262		Collection Survey	$85,567		532		532
263		AUR Survey	$73,830		368		368
264		Field Exam	$84,597		542		542
265		Excise Tax	$91,963		247		247
266		Employment Tax Survey	$76,844		253		253
267		Estate and Gift Survey	$93,887		317		317
268		Charities Commucative Research	$160,000	$160,000	500	480	20
269		Individuals Living Abroad	$92,000	$92,266	564	642	-78
270	2011	LITC Survey Client/Director	$9,532	$9,914	1,013	396	617
271		Exam Conjoint Online	$183,388	$183,368	191	206	-15
272		TAS Omnibus Mail Survey	$115,277	$119,735	3,500	3,500	0
273		EP Determination 5307 Non-filer	$59,054	$59,074	109	29	80
274		TAB Conjoint Web Survey	$189,633		1,719		1,719
275		Spanish LEP Web Survey	$197,869	$119,839	192	66	126
276		Individual Taxpayer Burden	$950,000		3,333
		Totals - Cost and Burden	$6,690,545	$3,373,644	$47,992	$17,276	$27,383
		Three-Year Approved Burden Hours						150,000
		3-Year Burden Minus Estimated Hours Pg 1-2						70,875
		3-Year Burden Minus Actual Hours Pg 1-2						111,533
		Grand Total Pages 1-2	$11,822,102	$6,914,334	79,125	38,467	35,976
Appendix A		Customer Satisfaction (1545-1432)
Page 3		Consolidated Burden Hours & Cost - November 2009-October 2012
**Cancelled Study			Estimated	Actual	Estimated	Actual
		Subject of Study	Cost	Cost	Burden	Burden	Difference
277		EP Correction Program	$924		86		86
278		SIS Survey 2011	$0	$0	15	11	4
279		Appeals Customer Survey	$270,500		675		675
280		Video Relay Service System	$12,000	$35,269	128	27	101
281		Publication 594 Redesign	$10,000	$10,052	326	312	14
282		Offer in Compromise	$13,254		225		225
283		SB Tax Worshops	$0	$0	26	6	20
284		Taxpayer Risk Survey	$728,522		1,389		1,389
285		SPEC Partner CY12	$136,380		820		820
286		Oversight Board Attitudfe Survey	$25,000	$25,000	605	622	-17
287		AUR/CCE IVR Survey	$25,000	$37,709	173	277	-104
288C		Taxpayer Segmentation	$247,779	$247,779	2,211	2,893	-682
289		National & Communictty Influence	$332,000		1,105		1,105
290		Effectiveness of IRS Notices	$40,000	$43,296	1,139	1,219	-80
291		Virtual Assistance Survey	$40,000		835		835
292		TAS Survey	$493,000		3,233		3,233
293		LB&I IC/CIC Survey	$191,790		453		453
294		International IC Survey	$40,108		407		407
295		Field Assistant Comment Card	$439,706		8,750		8,750
296		M&P External Survey	$148,932		965		965
297		FY12 Mail Survey TEGE	$152,000		681		681
298		e-Help	$66,118		960		960
299C		CAS Adjustments	$86,000	$86,000	733	867	-134
300		CAS Toll Free Survey	$130,000		3,900		3,900
301		CAS PPS Survey	$50,000		463		463
302		TEGE Toll Free Survey	$52,000		107		107
303		Injured Spouse	$97,000		1,250		1,250
304		OPI Survey	$2,000		50		50
305		PreTest of Spanish TES	$1,000		8		8
306		Pretest of TES	$3,000		21		21
307		TES Taxpayer Experience Survey	$228,000		1,324		1,324
308		Spanish TES	$68,000		200		200
309		TAS Virtual Conferencing Survey	$70,000		5		5
310		FY12 Appeals Survey	$232,246	$270,500	960	649	311
311		Appeals Vitual Service Delivery	$200		6		6
312		DHOH Accessibility Survey	$0		193		193
313		AUR IVR Survey	$89,000		400		400
314		AUR Mail Survey	$112,187		560		560
315		SBSE AUR Mail Survey	$62,626		378		378
316		SBSE AUR IVR Survey	$11,313		84		84
317		SBSE Compliance Exam Mail	$79,826		435		435
		Totals - Cost and Burden	$4,787,411	$755,605	$36,284	$6,883	$29,401
		Three-Year Approved Burden Hours						150,000
		3-Year Burden Minus Estimated Hours Pg 2-3						34,591
		3-Year Burden Minus Actual Hours Pg 2-3						104,650
		Grand Total Pages 2-3	$16,609,513	$7,669,939	115,409	45,350	65,377
Appendix A		Customer Satisfaction (1545-1432)
Page 4		Consolidated Burden Hours & Cost - November 2009-October 2012
		*Report Requested-No Report Received **Cancelled Study	Estimated	Actual	Estimated	Actual
		Subject of Study	Cost	Cost	Burden	Burden	Difference
318		CCE IVR Survey	$45,251		422		422
319		CCE TF Survey	$80,000		300		300
320		Innocent Spouse TF Suvey	$80,000		390		390
321		CCE Mail	$157,500		390		390
322		Innocent Spouse Mail Suvey	$98,243		420		420
323		ACS IVR Survey	$49,822		909		909
324		CSCO Mail Survey	$77,786		624		624
325		Collection Web Survey	$0		208		208
326		International Individual Compliance	$40,108		407		407
327		Field Exam	$86,222		400		400
328		IRS.gov Help Desk	$10,000		1,207		1,207
329		ACS IVR Survey	$202,800		1,102		1,102
330		ACS Support Survey	$205,502		887		887
331		CSCO Survey	$155,000		664		664
332		Field Collection	$88,124		626		626
333		Excise Mail Survey	$75,586		330		330
334		Estate & Gift	$77,665		288		288
335		Employment Tax	$79,025		181		181
336		Communications/Liaison Survey	$49,840		477		477
337		TAS Omnibus Survey	$119,764		3,666		3,666
338		SEMS Pilot Survey	$0		125		125
339		Excise Tax Web Browser Survey	$0		23		23
340		Cost Analysis	$74,936		187		187
341		Stay Exempt Web Survey	$4,000		500		500
342		Chinese LEP Conjoint Survey	$225,000		183		183
343		CAP Survey	$38,999		21		21
344		Taxpayer Burden Survey	$0		120		120
345		IRS.gov ITA Survey	$0		234		234
346		Domestic IC/CIC Survey	$191,790		453		453
347		Notice Effectiveness	$55,000		1,719		1,719
348		Reporting Agents	$2,000		116		116
349		PGLD Survey	$0		31		31
350		SPEC Partner CSAT	$57,560		777		777
		Totals - Cost and Burden	$2,427,523	$0	$18,387	$0	$18,387
		Three-Year Approved Burden Hours						150,000
		3-Year Burden Minus Estimated Hours Pg 3-4						16,204
		3-Year Burden Minus Actual Hours Pg 3-4						104,650
		Grand Total Pages 3-4	$19,037,036	$7,669,939	133,796	45,350	83,764