GC Sub-Study Summary Form_5_22_13

GENERIC SUB-STUDY SUBMISSION – 0925-0589

DATE OF REQUEST: June 12, 2013

SUB AGENCY (I/C): NIH/NCI/DCCPS/ARP

TITLE OF SUB-STUDY: Survey Instrument Designed to Assess Users’ Perceptions of Website Changes

GENERIC CLEARANCE UNDER OMB#0925-0589 EXP. DATE: 4/30/2014

TOTAL BURDEN APPROVED: 3600 hours

BURDEN APPROVED TO DATE: 300 hours

BURDEN THIS REQUEST: 5 hours

ABSTRACT:

The purpose of the proposed study is to conduct a usability test to assess user perceptions of specific design changes to an existing website. The survey instrument will allow current users who are familiar with both the old and new site design to provide a very quick, direct assessment of the design changes. The survey will address whether the new website better meets the needs of the users in terms of finding and using information. Typically in a user-centered process, users are interviewed, the existing design (if available) is assessed, designers create a new design based on the available data, and changes are recommended. Once the website is launched, feedback on the final design is rarely collected. There are several existing survey instruments that have been used to measure user satisfaction or usability of active websites. However, these instruments are time-consuming for users to complete, resulting in low completion rates when participation is voluntary.

In order to ensure a high response rate, the survey should be brief, probably t 4-5 questions in length, so that a user could complete it in two to three minutes. To our knowledge, such a survey is not in common usage. A pop up survey would be a practical way to obtain user feedback from a large audience of users.

IS RACE AND ETHNICITY DATA COLLECTED AS REQUIRED?

_____YES ___X___NO_______N/A

OBLIGATION TO RESPOND:

__X___ VOLUNTARY

______ REQUIRED TO OBTAIN OR RETAIN BENEFITS

______ MANDATORY

HOW WILL THIS SURVEY BE OFFERED?

__X__ WEB SITE

_____ TELEPHONE INTERVIEW

_____ MAIL RESPONSE

_____ IN PERSON INTERVIEW

_____ OTHER: ___________________________________

CONTACT INFORMATION:

NAME: Susan Scott

TELEPHONE NUMBER: 240-276-6951

EMAIL ADDRESS: [email protected]