Form FD-1000 FBI Laboratory Customer Satification Assessment

FD-1000 (Rev. 7-10-2013)

OMB1110-0045
Exp. 01/31/2015

FBI Laboratory
Customer Satisfaction Assessment

Thank you for using the services of the FBI Laboratory. In an effort to improve our services to you
and your agency, please provide feedback on your experience in relation to this case. Upon
completion of this survey, please return it by fax to the Quality Assurance and Training Unit at
703-632-8285.
Examiner:

Unit:

Laboratory Number:
-----------------------------------------------------------------------------------------------------------------------------------------------Your Name:
Phone:
Agency:

Email Address:

Please respond to the following about your experience regarding the examinations provided by the above listed
examiner:
A. My communication with the Examiner met my expectations:
Yes____ or No____, I expected________________________________________________________
__________________________________________________________________________________
B. The ________________ examinations were completed in a timeframe that met my expectations:
Yes____ or No____, I expected________________________________________________________
__________________________________________________________________________________
C. The clarity, format, and verbiage of the FBI Laboratory report met my expectations:
Yes____ or No____, I expected_________________________________________________________
___________________________________________________________________________________
D. The overall quality of service received:
Excellent___
F.

Satisfactory___

Unsatisfactory___

How could we improve our services? _____________________________________________________
____________________________________________________________________________________

G. Are there additional examinations/services we could offer? ____________________________________
____________________________________________________________________________________
Thank you for taking the time to help us improve our services.
Date Received in QATU

By

Entered in Assessment Database

Copy to ECU

PAPERWORK REDUCTION ACT NOTICE
The information required on this form is in accordance with the Paper Reduction Act of 1995. The estimated average burden association with this collection of information is 5
minutes. Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be directed to Federal Bureau of Investigation, Laboratory
Division, Quality Assurance and Training Unit, 2501 Investigation Parkway, Quantico, VA 22135.